The team was very nice, solid customer service. Caitlyn was great and the girl with the red hair was kind! The facilities are clean. The only strange thing I noticed was a wig in the nurse area read more

Well where do I start, my wife and I made appointments for myself and our 2 children for an online urgent care visit. About 2 hours of waiting for a call to come in we called there and they explained to us they were very busy and that's completely understandable and NOT the focus of my complete distaste and anger to this care facility. Going on 5 hours of waiting, we finally get a call telling that myself can come in but NOT my children! I asked why only "I" could be seen and then I was told that the physician on duty doesn't "See" children. WTF is that about? So only adults are allowed to get sick? I was put back by this so we asked again but was simply told they are sorry and that when we spoke to someone earlier that we spoke to a "call center" and Not them at the office. This is completely unacceptable as a care facility to choose NOT to treat children. read more

This morning, I booked an urgent care appointment online at 7:00 AM for an 8:52 AM time slot, thinking it would save time. When I arrived, I was #5 in line. After waiting and watching seven people go ahead of me, I asked the front desk why I hadn't been seen yet. Their response? "Everyone had an appointment." By 10:00 AM--still not seen--I left in frustration. The system is completely disorganized, and making an online appointment is pointless. Save yourself the headache and avoid this place! read more

I came in with my heart feeling like it was gonna explode out of my chest . I'm out of state so thought urgent care would be best since that's what I do back home. After taking my insurance and paying the $50 co pay they said I'd be brought back shortly and that as soon as I was done with paperwork I'd be seen. They thought I would need to go to the er for an ekg (heart examination) and I waited over and hour and still haven't seen anyone. There's no one in the lobby and they've taken everyone who came in after me besides me. read more

I went in for an eye injury a while ago. I had to wait quite a while to be seen. Upon being seen by the doctor he took one look at my eye and told me that it was too bad of a laceration and that he could not help me. Instead he told me to go to an emergency room. I appreciated his advice and proceeded to the emergency room. What I didn't appreciate was the bill CareNever sent me for ZERO services rendered. I disputed and disputed and they just ignored me until I gave up because my life doesn't provide me with much free time for inconveniences like this. WAKE UP CARENOW!!! HAVE YOU NOT NOTICED THE AMOUNT OF BAD REVIEWS YOU HAVE? You guys don't care about people. These reviews are going to eventually be your downfall! read more

This was clean and amazing! Back office nurses had great spirit and the door decorations made it feel like spring. Jamie took me back for my drug screen and it was quick and efficient! She told me everything that was happening and let me ask a ton of questions! Never felt rushed! When I was coming out I watched the girls in the front wipe down chairs and just can feel the clean energy! Amazing team! read more

CareNow - Clean inside - Urgent Care Near Me - Henderson, Nevada

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They will not help you if you don't have the money to pay for bill or insurance they will send you away Front desk is extremely rude.

I always take my family here. Last week, i went with my my daughter for her knee. They told me they will send a referral to the orthopedist, they never called me and her pain is getting worse. I had to go to a different Urgent Care same company to find out Care Now On Easter never made the referral I have to see a new doctor and started the process again. My daughter needs and MRI but the Orthopedic is the only one who can authorize that eeferea read more

CareNow - Two weeks with pain and she can see an Orthopedic yet because referral was not made - Urgent Care Near Me - Henderson, Nevada

Virtual appointments are a complete joke - if system actually worked for you, then I you should play the lottery cause you have luck on your side. This Care Now should be named Care Whenever or Care Never because two days in a row I have went there and made virtual appointments - both days being reassured that I would get a text - well you already know - I never received a call, text, or email and when I physically went there again I was told there were 13 people in front of me and it would be an additional 3 hours - that would have put me at 7pm but again they never called or texted. Not everyone wants to or can afford an ER. I'm fully insured so with the cost of this insurance premiums and co-pays I should be able to actually get medical care I want and need. This place has Non existent service. Look elsewhere unless you're feeling lucky. read more

SCHOOL SPORTS PHYSICAL $36. We just moved to LV and needed a school sports physical ASAP. CVS charges nearly $70, I looked around online and found another place (Core3) that is now closed. Thankfully found a review for CareNow. Gave them a call to see if they still offered school sports physicals for under $40 and they do....all locations, walk-in. Simple check-in, quick & simple paperwork, and friendly staff. Just bring the physical paperwork, $36, glasses if needed. read more

CareNow - Located in this shopping center - Urgent Care Near Me - Henderson, Nevada

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Came here at 0852, got to see someone at 0930, and now I'm told to wait to see a doctor 10-15min after. It's now 1030 and I'm still waiting to see the doctor. Very urgent care like. read more

Ur better off dying then wasting ur $$ here. I've never seen healthcare workers who care so little about patients. They don't even do the bare minimum by asking you questions and they don't even weigh you .Such a waste of money and the doctor could barely even name the prescriptions or explain to me which ones to take. They told me they have no clue what is wrong with me and then prescribed me five different medication's. read more

Honestly, for a healthcare facility it feels very unclean. I did the web check in, and waited at home until they text me, and still had to wait 30 minutes in the waiting room. I was in the room for a full hour before I saw the RN and all told was there for 2 hours. It was an okay experience as far as seeing the RN, not bad or good. I wouldn't go back to this location. read more

Terrible wait time . I have been here since 8:30 am there were hardly any people here . It is now 11am and still no doctor has seen me they just moved me from the waiting area to a room . Come to find out only one is on staff.The staff is friendly and the place is clean but if you are in a time crunch not so great. Dr.Gupton MD came in as I was writing the review the consultation was pretty quick he sent out RX and I was on my way read more

CareNow - Urgent Care Near Me - Henderson, Nevada

I am not too satisfied with the healthcare services they rendered me. The provider automatically assumed that I could possibly have COVID, when I just came in to be seen for a simple sore throat, despite being vaccinated for it. So instead of following proper testing protocol of COVID-19 testing, which consists of a strep throat test first, prior to determine if a COVID test is necessary, as per positive/ negative result. If positive, COVID-19 testing isn't necessary as the patient has streptococcus, which means it's a bacterial infection, NOT a viral one. If negative, then test for COVID-19. I will never recommend any of my friends, family and acquaintances to CareNow urgent care, in general, as they will jump proper protocols on you and automatically assume that you have COVID or anything completely outrageous, without running the appropriate tests on you properly. This is coming from a former Medical Assistant/ X-Ray Technician of CareNow Urgent Care. Very Disappointing! read more

Went last night to the urgent care, everyone is very nice helpful. The doctor and the nurses there were so kind!!! They helped me with a smile on their face. Definitely so glad i went. read more

My daughter was ill on Black Friday and of course her doctor was closed. Doesn't that seem like that's always the case? The kids get sick on the worst possible days when no ones open or when I'm not supposed to take off from work. Ugh Anyway, my point being that my only option was the ER or quickcare. The ER deductibles are outrageous so to the quickcares we went. I wanted to go to the one closest to my house and this was it. Being review oriented I looked this place up on yelp and instantly felt concerned. However don't judge came to mind. I decided instead of taking a chance on a wait to do there online check in appointment. I saw they had one for 2:30 and it was only 1pm. Not too shabby. I booked it and did not get an email conformation so I called them to double check. They kept telling me it wasn't there. I began to get frustrated. She put me on hold for a few moments. Luckily it was there in their system. Walking into the quickcare at my scheduled time I saw that there were about six sick or injured people inside. When I walked to the counter the lady asked for me the sign in, and hand over license and insurance. After returning them to me she said "Okay now just to let you know, the wait is going to be about two hours and ten minutes". I was shocked, my response was well what was the point in making an appointment at home? She quickly apologized and said she had forgotten on my sign in paperwork I put I had an appointment. Whew, so glad I made an appointment. Once I sat down I maybe waited about five minutes. I went inside and the nurses taking her vitals were very nice and made small talk with me. Next the doctor came in and was outstanding. I'm super picky when it comes to doctors and the care my children receive. We waited possibles another 25 minutes all together and that's because they ran strep throat cultures and had to switch my prescription from one Walgreens to another. Not at all a bad process. If you do choose to come here, do the sharp educated thing and make an online appointment. Then you do the waiting from your home and not a Petri dish waiting room. read more

CareNow - Urgent Care Near Me - Henderson, Nevada

I am absolutely appalled at this place. The front office staff talked crap on at least 2 patients that I heard. Laughing, mocking and making fun of people very loudly who were very sick and being told, "we are at maximum capacity." It's disgusting and I'll never be back here. I gave 2 stars only because the wait was very quick despite a man being here before us getting up and leaving because he had waited hours already. Middle of a pandemic and all the chairs are right next to each other. The clinic in Bolder (college) is much better. read more

Waited FOREVER to be seen here. Not impressed Loud TV in waiting room Find someplace else read more

Brought my roommate here cause she got stung by a scorpion. To make a long story short, we got ripped off $180 to be told to go to the ER. No Refund. No help. No class. read more

Was in and out , no wait & straight to the point. Thank you for taking good care of me. Back office was lovely especially Celia so professional & friendly. Thank you thank you! read more

Came here 8 days ago with a horrible cough , headache , and mucus . Was told it's viral and they can do nothing . I am still so very sick , cannot breathe, cough is worse. A $50 copay with Teacher's Health Trust to find out I'm fine, which I'm not. Today I go to primary doctor( first appt they had) and I'll find out how "fine" I am . Do not go here , they will gladly take your copay and tell you it's viral . I've been sick a total of ten days now . I'll update this after my appt. this afternoon. Update: Yes, I have a sinus infection and some sort of upper respiratory infection that the Dr gave me promethazine and a Z-Pack for . Said almost all viral upper respiratory infections turn into bacterial infections and that the PA at Urgent care plus should have known that . So I suffered for 8 days AND missed a day of teaching ! THANKS, Urgent Care Plus , I want my $50 copay back ! read more

Online check-in was easy and efficient. Front office staff was kind, courteous and respectful. I am very disappointed with my provider care. Provider was condescending and shaming. I was looking for medical guidance and understanding. It was met with rushed and flippant care. read more

My wife was very ill, 101.7 fever, vomiting, diarrhea,congested chest and had been exposed to Covid. We went to the facility and had to stand outside in a long line in 37 degree temperature for 15 minutes before they would let us in. They were crowded with people who were not ill, but who wanted Covid testing. They checked us in but said it would be a 2 hour wait and we could not leave the property . . . vomiting and diarrhea and they had no mechanism for dealing with actual sick people. There was no attempt to separate or triage the line of people waiting, separating them into those that needed medical treatment and those waiting for testing so they could travel. This was terrible patient management, terrible patient care, and clearly merely a facility chasing cashflow. read more

Went to CareNow on Eastern, and can't say enough good things about them! The whole Staff, from the Receptionist to the Doctor, were compassionate, skillful, and attentive! Wait times (all 3 visits) were minimal, the care provided was effective and thorough! They are my new heroes/heroines. Fay read more

Thank you to the Dr here at the clinic helping lung and respiratory infection in my dear friend . Caitlyn is amazing nurse and very caring . Appreciate you all here . read more

Feeling like I've had a sinus infection for a few days so decided to get checked out. Was in and out in 20 minutes and got prescribed some antibiotics. Staff was friendly and helpful. Thank you! read more

The front of the house people were Very helpful and friendly. When they were out of rapid tests they gave me resources to find a rapid test site. They explained how long before results would be and why it was taking so long. The physicians assistant wasn't very helpful or happy. Don't blame her, she didn't want to catch COVID. She even wrote my prescription and didn't tell me till they handed it to me in the way out. Oh well no biggie. read more

I went to Carenow again and it was the same fantastic service as before. I highly recommend this facility.

Poorly run facility. After 4 stitches in my index finger, my discharge instruction from nurse was, "Call us if you notice anything weird". Was charged over $200 for follow up visit to remove 4 stitches. Be aware - Insurance typically does not cover follow up visits to urgent care facilities. Stay away from this place! read more

I had made a previous appointment with the Green Valley Location and after waiting 2 hours was told there was no provider available. I was able to schedule with the eastern and horizon location easily and was seen within an hour. The front desk was extremely helpful and Ashley the MA was extremely thorough and had a wonderful bedside manner. I will definitely be changing the location of Care Now facilities I go to if I need care in the future. read more

Terrible service be prepared to wait 3 hours 2hrs in waiting room then 1 hour in back what a joke how can they mak money seeing patients every 3 hours read more

The care here and the doctors are incredible. However, the front office staff are the worst. Rennell consistently pulled down her mask and even took it off multiple times and didn't replace it when talking to patients. She kept coughing and still never put it back on. When you're in health care I feel like wearing a mask is just the respectable thing to do, especially where we are all required to wear one. I have been coming here for years but this completely changed my view and feeling of safety of this urgent care. I'm so disappointed because I'm never returning. read more

CareNow - Front office staff- Rennell - Urgent Care Near Me - Henderson, Nevada

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Walked in at 8:40PM seeking help for my daughter's worsening ear ache (couldn't wait for pedatrician's appointment the next day). The kiosk would not let me choose the walk-in checkin option. I was told that they were not accepting anymore walk-ins. They recommended I go to the 24 hour facility on Trop and Jones. I looked up the location and could see that they were also closing at 9PM. I asked the receptionist if she was sure there was a 24 hour location. She insisted that Trop and Jones was 24 hours and that I could call and ask if I didn't believe her. I called, they are not 24 hours. She got upset that someone witnessed her being wrong and said that she was sorry in a way that you know she wasn't sorry at all. Lame apologies from jaded healthcare grumps are the worst. I hope someone lets her down when she's seeking help the way she let us down. read more

I had a wonderful experience, everyone was so nice. I wish I I can give them a million stars I will go back if I get sick please don't hesitate to make this location your web log in or call. Thank you. You all are angels. Susan Z. read more

If there is a zero, it would be zero.. long time waiting, aircon is high and im cold inside, they should call you when they are ready, i feel like im in a detention cell.. argh! read more

0!!!! poor customer service I did an online check in about 6 hrs ago about 12:00 noon! I did everything that it asked me to fill out and I done everything so that I can be seen at the urgent care with no delays or waiting and I felt like that was a good idea to do online because if you tried to call you be able to speak to a live person you're end up answering to a automated call and that's not what you want so I went ahead and did everything online! I come and asked the receptionist why I didn't anyone call or text me to confirm my appointment and he said that he texted me 20 minutes before I got there and I said that I haven't received any messages or phone call from him and I checked in at 6:09 and right then and there my phone is alerting me that I have a text message and wouldn't you know it that it was from the urgent care and if I didn't say anything to him about it I would've never gotten that text message! Last time I was here it was very good the staff was very helpful and friendly and today was a different story! Not to happy with the receptionist bad customer service and I understand if you work here you're the first person that we come into contact with when we walked through that door! I'm just saying I'm not asking for special treatment just asking maybe be honest and more helpful next time! read more

Came in with possible strep and / or Covid symptoms. Expressed i had laryngitis and multiple other symptoms including dizzy, coughing and pain. At check in was told only couple people ahead of me. After waiting two hours- only one person has been called back, I had to leave to go somewhere else to be seen. No water available and almost passed out twice in the waiting room, no empathy or sympathy or aid from the lady working at the front. Horrible customer service. You would think they would try to get the person that's almost passed out and coughing out of the waiting room and at least away from other patients... read more

I was in a car accident last night. My daughter and I are in severe pain and needed to see a doctor. This morning I called CareNow Urgent Care - Eastern & Horizon Ridge and explained to them this situation. They said to go onto their website and to set up appointments one for me and one for my daughter. The process took over an hour inputting both of our information and uploading photos of my insurance and drivers licences for each of us. We waited all day for our call. At 2:45pm they finally sent a text to come to our appointment. When we got there I filled out two more pages for the front desk. We were there in the waiting room for twenty minutes. They called me up and said that they can't see us since we were in a car accident. THANKS FOR WASTING OUR TIME AND LETTING US SUFFER IN PAIN ALL DAY! You have the nerve to name your business CareNow? How about CareNever? read more

I wish I would've listened to all of the other reviews about this place, but in all honesty I was desperate to get some kind of relief of the pain i'm in. I did the "virtual check-in" they offer on their website where it asks how far away you are from the clinic, so they can notify you when it's the best time to head down. After an hour, I hadn't been notified at all and wanted to make sure I did everything correctly so I called. A woman answers the phone and she tells me she can't find my check-in, I told her that was weird because I was looking right at it on my phone. She said "either way, now is a good time to come in", I told her I'd be there in about 10-15 mins and she said it was okay. I arrive, check in at the front desk (a younger guy WAS able to find my virtual check-in/paperwork I already filled out) and took a seat in the waiting area. Mind you, there were already a few people waiting/getting checked in, and then I'd say about 3-4 more people/groups came in shortly after me to check in as well. As I'm sitting there waiting, I noticed not 1 not 2 but 3 of the people that arrived after me as a walk in, get called in way before me! After sitting there and waiting for 2 hours, I'm finally called in. What's the point of a check-in if you're still gonna have to wait not only 2 hours but also watch everyone who arrived after you, go ahead of you? The nurse that calls me in follows me into the room where he checked my vitals, I let him know I wanted to get tested for strep and I was hoping I could get prescribed something for the severe throat pain I was having. He proceeded to do the strep test and mentioned that the test only takes a few minutes to get a result. Yet, after ANOTHER hour of waiting for an update, the Doctor comes in. The doctor wasn't very friendly, she seemed like she was in a huge rush which was ironic considering I had just waited 3 hours to see her. She was in the room with me for no more than 5 minutes, it wasn't until halfway of her being done that she even told me her name. She told me the name of the prescriptions that she planned on giving me, and once again said she'd "be right back". I was a little worried as none of the prescriptions she named did not sound like anything I could use for immediate pain relief. After another 15-20 mins, the nurse I previously dealt with came back in and gave me a paper with the prescriptions along with a "summary packet" from the doctor. I asked him if any of the prescriptions were going to help bring the inflammation down to help the pain, he says "umm no, I can ask her but she's probably just going to tell you to take ibuprofen". I'm immediately annoyed because the whole point of this visit was an attempt to get some kind of relief, but whatever not his fault, I just wanted to leave at this point. Then I look at the paper with my prescriptions and noticed there was no pharmacy added so I asked him "where do I pick this up, I don't see a pharmacy listed?" and his response was "oh when it gets closer to closing, the doctor doesn't call the pharmacy, you'll just have to bring it to anyone and ask if they have those". Mind you it's 7PM (only that late to begin with because of how long it took to actually be seen) and most pharmacies don't close till 9-10PM, wtf???? You couldn't take the time to call the pharmacy after i've been here for 4 hours, because "it's close to closing"??? Absolutely ridiculous. Not to mention I took it to a CVS and what do you know, all CVS locations are out of one of the things prescribed. Please do not waste your time nor money here, go somewhere that actually cares to help/listen. I certainly will not be returning. Zero stars. read more