They won't text you when you're next. How do I know? I walked in after registering online. The woman at the front desk asked me for my name, I paid my co pay. There were 3 other people sitting in the room, and I preferred to wait in my car because I didn't want to be around other sick people and the elevator music was super annoying. I asked the front desk woman if I could get a text or call when it was my turn so I could sit in my car. She said once you come in, you can't leave. I then asked if she could then change the channel on their tv or lower the volume because the elevator music on loop (just some random tune) was loud and annoying. She said she would turn the volume down, but couldn't turn it down too much due to HIPAA regulations. I laughed and questioned how having an annoying tune on loop complied with HIPAA? She said because it stopped people from being able to hear what she was talking to patients about at the front desk. What. The. F**k. read more

My first time coming to an urgent care in I don't know how long. We made the appointment in the middle of the night and came as soon as they opened. I did have to wait a bit but it wasn't too long. Jerry was our nurse and was really attentive and nice. Explained everything that was wrong with me and he nicely told me that I needed to go to the ER and made the referral and got me the paperwork pretty quickly, which I really appreciated. He also calmed my nerves in explaining on why I needed to go which I also appreciated. I definitely appreciated that a lot. Super clean rooms as well. read more

I came here a couple months ago for a nail issue, and the doctor was amazing, the staff was quick to get me in the back and they removed my nail for me quickly and painlessly. The co-pay wasn't horrible, I would definitely pay to come back here again when needed over other places nearby, due to the awesome staff, especially the doctor. I forgot his name. read more

CareNow - Outside - Urgent Care Near Me - Henderson, Nevada

Smooth online registration and check in process. It texts you what number you are in line. Another text when it's time to check in, which you can also do online. Arrived and clicked the kiosk I had arrived. Called to the front desk within 10min to pay my copay. Called back within 15min and seen by the doctor maybe 5min after I was in the room. The waiting room and patient room were both clean and free of any smells. The gals at the check in were welcoming and friendly. It was so refreshing to have checked in and registered online and the information actually transferred over! Only had to pay my copay and wait to be seen. Definitely recommend this urgent care! read more

Despite the fact that they said they could treat our injury, once we used copay and showed up, they just sent us to an ER. Wasted time and money, might as well skip the middle man and just go straight to the ER. read more

I wish I would have read the reviews before coming here. Unfortunately, when you're looking for an urgent care that's probably the last thing you're going to do. I was overcharged twice by carenow. After I disputed the charges with my credit card, CareNow went in and charged a $130 fee on a day I wasn't even in Henderson. I Don't live in this area so fraudulent charges are easy to prove, so is the fact that my co-pay isn't $130. Why are you guys trying to rip off your patients? S Also, the wait time here is astronomical. Even when they'll tell you that they'll triage, they still ignore you! What a waste! read more

The entire staff and doctor were amazing with my 9 year old daughter. Janet at the front helped with our registration, the nurse Vianny was super sweet and Oliver the provider took his time and explained everything while making my daughter feel comfortable. He is great with kids!! I recommend this place to anyone who wants to be seen in a clean facility with friendly staff and an amazing doctor.. read more

Checked in online easy to do! Received a call arrived and got called back in within 5 mins overall took 40 mins to be seen get my prescription and everything else super quick!! I have never been seen that quick! Great service read more

I was there yesterday! Made my appointment on the app and went in so fast. Everyone was nice doctors were fast. No complaints. Thank you everyone for making easy for myself. Definitely going back. read more

Zero stars, this place is a joke. Tried calling 4 times and kept ringing then it hung up on me. Went there and no one at desk to check you in. Waited for 30 minutes and still no one. How are they still in business. Don't go there. Whatever you do Don't go there!!!!!!!!!! read more

I usually avoid going to the doctor, but the team at CareNow Urgent Care on Eastern & Horizon Ridge honestly made the whole experience easy and stress-free. I came in with some lower back pain that had been messing with me for days, and from the moment I walked in, everyone was friendly, professional, and patient. Check-in was super simple -- they use a digital sign-in system where I could upload my ID and insurance right from my phone, which made everything quick. I didn't wait long at all before being called back. The staff really listened, didn't rush me, and made me feel like they genuinely cared about what was going on. They explained everything clearly, took the time to understand my pain, and got me the treatment I needed. I walked out feeling heard and taken care of, and now I'm finally on the road to recovery. Thank you to the whole team -- I truly appreciate the level of care I received. Highly recommend this location. read more

I usually don't use this location but I was in great pain at work and it close. I called to get in line and was immediately (less than 5 min) sent notification to head over to the clinic. It was completely empty, super clean and easy to park. I was listened to by the nurse practitioner, given X-rays due to severe swelling and was properly charged at the desk. I was pretty surprised to see the rating this location received bc I had a completely different experience. Great check in process and I was charged correctly. The referral process to an ortho doctor was suggested and my visit notes were sent to ortho dr in time for my appt. If. I ever have an issue while at work I'd be directly headed to this location for great , quick service. read more

The past 2 times I have been here the service has been extremely fast. By pre booking on my phone and getting in line, I have showed up, waited 5 minutes, and was seen. The doctor was nice, took care of business quickly, and appropriately addressed my issues. read more

Customer service is horrible specially the lady from the front desk with the glasses and also the nurse in the back office, they're rude and don't care about your needs, seems like they hate their job. read more

Horrible! The nurse came in and didn't even listen and just blamed my daughter and prescribed medication without checking her out. It was rushed, unprofessional and we will never go back to a CareNow ever again. How are you going to prescribe a steroid without even figuring out what is wrong. I cannot stress this enough, how are you going to prescribe a steroid without listening or finding out what is wrong. Extremely unfriendly nurse and unprofessional‼‼ read more

***Misdiagnosed*** I informed them of all my symptoms including the pain in my shoulder, shallow breathing, and the crackling sound when breathing, I was told it was the flu. I did mention to the doctor I believe it might be pneumonia, he sarcastically responded with "how would you like me to treat this? Do you want to go to the emergency room". The horrible way I was feeling, I had no energy to argue or disagree. Fast forward to a few days later, I end up in being admitted in the hospital for pneumonia and severe sepsis. If the doctor would have done a simple X-ray (service is offered within the clinic) of my lungs, my hospitalization would have possibly been prevented. read more

I don't go to urgent care often. This particular location was recommended. Online check in is the way to go. Fast and efficient. In and out in less than an hour. Front desk wasn't the friendliest but they knew how to do their job. Wasn't there long but heard plenty of complaints from other patients and their co pay amount . Has nothing to do with the facility it has to do with your insurance. Go complain to them. Just made everyone else seeking services wait longer read more

I don't understand the bad reviews here, but i've been here 3x since we moved to Henderson in 2023, and I get the same treatment. From the front desk to the nurses' aides, nps, doctors - everyone is very friendly and caring. They do not rush you,; they examine you thoroghly, diagnose and give proper advice and medication. read more

I should have checked the reviews first. The front desk is rude, right of the bat. I don't really care how their day is going either, i guarantee attitude to someone that just walked in is not part of the job. Then they tried to charge me $189 before I even saw a doctor. I've had the same insurance for a while and for multiple Care Now visits, and they have never done that. This was also just to get my ears flushed. I'll be driving to Southern Highlands now where they are nicer and don't blame everything on a new policy. Smh. read more

***misdiagnosed my daughter & given the wrong MEDICATION Very quick service with check in but I would not recommend this place for children. I should have known but it was Jan 1st and nothing was open. Dr's quickly diagnosed my daughter with acute bronchitis and gave her 3 different types of medication. Without doing a full work up on her or even checking her ears, we didn't feel comfortable with what they gave. So we scheduled a visit at her PC the next day, our doctor stated that . My daughter was diagnosed with CROUP and a small EAR INFECTION from our PC doctor, given the right medication she is much better and back to normal. read more

The worst attention. the doctor only ask me one thing and gave me a paper and cards from primary doctors. I waste my time and my money here.

I would like to mention someone specific who helped with my emergency. Cozbi was attentive to care and treat my injury. I'm grateful for empathetic staff members such as her. Thank you for for the treatment & kindness. read more

I came here a few months ago because it burned when I peed. Rather than fully evaluating me, the doctor jumped to the conclusion that my boyfriend was cheating on me and I had an STD. After 72 hours of torment waiting for the test results, I simply had a UTI. Needless to say, it caused a lot of unnecessary pain physically and emotionally. read more

I cut my finger and came to care now the closest urgent care to me. The front desk helped me fill out my forms since I couldn't type with my finger and the nurse practitioner Jerry took excellent care of me. They got me in and out and was great experience! read more

Absolutely horrible medical service. The checking in ahead of time feature seemed like a nice way to cut down on waiting. Boy, was I wrong. After nearly the entire Pirates of the Caribbean Curse of the Black Pearl (it was playing on TV), we finally were brought back. People started being called back that arrived much later than us. When we finally were brought back to see someone, the service was average at best. Really hammers home the point how poor healthcare is in this country. read more

This place has terrible service. The girl at the front desk had no compassion and didn't care at all. When you asked her questions, she acted like it was a hassle. They also charge way over the recommended price, and their only response is, "You can talk to your insurance or go somewhere else." Horrible experience--do yourself a favor and go somewhere else. read more

Took my mom to CareNow again yesterday - and THANK YOU CARENOW! Wonderful service, quick, customer service was OUTSTANDING. You are now our GO TO for quick care services. Thank you! read more

Worst experience ever. Not only do we wait forever even after signing in for an "appointment" time but was overcharged on my co-pay even after saying it wasn't correct and confirming with insurance. They won't refund you because front desk girls can't do anything but will tell you to wait for insurance to process and they will send you a check. Then a couple weeks later was randomly charged $180 on 2 separate days without even receiving a statement! Apparently they can't refund you right away so you have to again wait for a check...promptly disputing these bs charges. DONT GO HERE! read more

This was my first time to a CareNow facility and it went well. I liked the fact you can make an appointment time online and they will call you when you are next up even if you are waiting from home. They also allocate extra time for you based on your distance to get to the facility so you don't lose your spot in line. I did not go online and was a walk-in which took one hour before I was seen by a doctor. Dr. Wakefield was pleasant and took care of my requests with follow-up recommendations. The medical assistant was very professional and courteous. The back room staff all smiled and said good-bye as I left the office. Really can't get any better than this for good medical care. I'll be back again some day. read more

I made an appt. on-line for Sat night. @ 7pm and within 5 minutes the receptionist called me back and said to come in right away bc they would be closing at 8pm. Super pleasant and helpful staff at the reception desk from the moment I walked in. Nurses and doctor Charlie were also fantastic. the x-ray tech needed to come to the clinic and he arrived in 10 min after being called right before closing. I was able to get the diagnosis of bronchitis and Doctor Charlie modified the medication I had been prescribed the Sat before at the Green Valley location. the switch in cough medicine has been very helpful. I spoke with Doc Charlie on the phone the next day and she relayed the results of the radiologist's report and followed up on my progress. Highly recommend this location! read more

Really disappointed. At one time, this facility was clean- and quick. Signed in online, asked to come within a half an hour. STILL waited for nearly 2 hours in the waiting room. Demanded that I pay for the appointment, even though deductible and max family out of pocket was met. Within a week, insurance EOB is posted. But they do not have record of payment from insurance yet. Now waiting 10 days for a check to arrive in the mail - after they record the payment. The PA was kind, but the business model is dreadful. read more

This morning, I booked an urgent care appointment online at 7:00 AM for an 8:52 AM time slot, thinking it would save time. When I arrived, I was #5 in line. After waiting and watching seven people go ahead of me, I asked the front desk why I hadn't been seen yet. Their response? "Everyone had an appointment." By 10:00 AM--still not seen--I left in frustration. The system is completely disorganized, and making an online appointment is pointless. Save yourself the headache and avoid this place! read more

They will not help you if you don't have the money to pay for bill or insurance they will send you away Front desk is extremely rude.

If I could give this place 0 stars I would have. Absolutely horrible. On February 19th I was in Southern California and fell off a bike and hurt my upper arm and back. The following day we drove home to Henderson and arrived early evening. I felt as though my upper arm may be broken so I tried to get into this urgent care for x-rays. They were packed so I made an appointment for the following morning at 8 a.m. Arrived and was shown to a room without incident. The PA spoke with me and I told him my arm hurt from just above my elbow to my shoulder. My back also hurt. He ordered x-rays. About 1/2 later the results were in and he told me nothing was broken. I was not convinced and questioned him. He again stated nothing was broken and referred me to an orthopedic dr to see if an MRI was necessary. I left (not convinced). When I looked at my discharge papers they were also incorrect. It was like they got me and another patient mixed up. See photo below. I called my primary dr and they were able to squeeze me in the following afternoon. I showed my PCP the results and she said, "they did not x-ray your upper arm, only your shoulder and given your explanation of where the pain is he should have x-rayed the upper arm." She referred me to Pueblo Imaging for an upper arm x-ray. The following day I went to Pueblo for the x-rays. Sure enough my humerus is broken. I went to CareNow on Tuesday morning and by the time I received correct results it was Friday. I went back to CareNow to speak with management and was told no manager was on duty. I told them why I wanted a manager and they gave me the card of a "Center Manager" who had already left for the day. I left my information and the correct x-ray results and never heard a peep. I would think if you misdiagnose someone you would at least call them. read more

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Ur better off dying then wasting ur $$ here. I've never seen healthcare workers who care so little about patients. They don't even do the bare minimum by asking you questions and they don't even weigh you .Such a waste of money and the doctor could barely even name the prescriptions or explain to me which ones to take. They told me they have no clue what is wrong with me and then prescribed me five different medication's. read more

The team was very nice, solid customer service. Caitlyn was great and the girl with the red hair was kind! The facilities are clean. The only strange thing I noticed was a wig in the nurse area read more

I had very good care during my visit. The receptionist was super nice and helpful. Holly, the Nurse was very good at her job and Dr. Wakefield was very kind and understanding when I vacillated between getting and not getting a tetanus shot. All in all the was a great team and visit. read more

Well where do I start, my wife and I made appointments for myself and our 2 children for an online urgent care visit. About 2 hours of waiting for a call to come in we called there and they explained to us they were very busy and that's completely understandable and NOT the focus of my complete distaste and anger to this care facility. Going on 5 hours of waiting, we finally get a call telling that myself can come in but NOT my children! I asked why only "I" could be seen and then I was told that the physician on duty doesn't "See" children. WTF is that about? So only adults are allowed to get sick? I was put back by this so we asked again but was simply told they are sorry and that when we spoke to someone earlier that we spoke to a "call center" and Not them at the office. This is completely unacceptable as a care facility to choose NOT to treat children. read more

I came in with my heart feeling like it was gonna explode out of my chest . I'm out of state so thought urgent care would be best since that's what I do back home. After taking my insurance and paying the $50 co pay they said I'd be brought back shortly and that as soon as I was done with paperwork I'd be seen. They thought I would need to go to the er for an ekg (heart examination) and I waited over and hour and still haven't seen anyone. There's no one in the lobby and they've taken everyone who came in after me besides me. read more

This was clean and amazing! Back office nurses had great spirit and the door decorations made it feel like spring. Jamie took me back for my drug screen and it was quick and efficient! She told me everything that was happening and let me ask a ton of questions! Never felt rushed! When I was coming out I watched the girls in the front wipe down chairs and just can feel the clean energy! Amazing team! read more

CareNow - Clean inside - Urgent Care Near Me - Henderson, Nevada

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