Quick care. Very professional. Followed up the next day which was not expected but appreciated. Would recommend highly as all staff was pleasant and knowledgeable. read more

I had a great experience at CareNow Urgent Care for a pre-employment drug screening. I did not register online, but I arrived early and was attended to very quickly. The front desk staff were friendly, welcoming, and efficient. Cynthia, the medical assistant who helped me, was excellent. She clearly explained the entire process from start to finish, including what would happen afterward with the submission of my screening results. Everything was handled professionally and smoothly. I highly recommend this location! read more

Cynthia was very helpful I definitely appreciate her walking me through everything she Definitely made a nervous time comforting

I have mixed feelings about this place but let's get a couple things clear up front. This place was recommended to me through Humana, so I figured since it was in their Network it would be a standard deal. I am definitely going to reach out to them and see what the heck is up. Secondly, the place is very easy to find, and has plenty of parking. The waiting room is huge like there was at least 50 chairs. The lady at the front was very very kind, walked me through the process and made it easy to get checked in Getting into the room, the attending nurse was great, very friendly, treated me like a human being, got all my stats, we chit-chatted, and got everything done that I needed before the doctor showed up. It wasn't long after that that the doctor came in. Now I got to say, I'm somebody that likes to ask questions about their health. And from the get-go I felt like the doctor came in, maybe spent a total of 3 minutes with me, really didn't listen very well and kept bulldozing over me while I was trying to talk. Now I don't know if she had a another patient that needed more care than I did, or what the deal was. But I really felt dismissed, and not listened to. I get it, urgent care is a get in get out situation, but still, especially with a $65 copay, you would expect a little more bedside manner. Bottom line?, I would probably go here again, but only when I didn't have time to go see my primary physician. read more

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I highly recommend this CareNow location. The medical assistant, Cynthia, is truly kind and has excellent customer service. The nurse practitioner, Elise, is amazing with kids, she honestly should be a pediatrician. My daughter has autism, and she does so well with her. That means everything to me as a mom. Quality healthcare especially on an emergency basis can be hard to find, but we experienced just that here. Thank you so much, Elise and Cynthia! read more

I would give this place a zero if I could. Avoid at all costs. They don't care about you. I've gone before and never had anissues besides the wait times and the staff being sicker than I was at the time. Today I went for pink eye and I was seen at 10:13 and they sent my eyedrop prescription to Walgreens at 10:26 and I was on my way. Doc said it should take an hour. Tell me why it's now 4pm and I just got my eyedrops. Let's just say it took me calling 3 times and being lied to about them sending it in and finally my husband called and waited on hold for 20 mins to make sure the lady was calling it in! Yep finally was done. Definitely not carenow should be called cares later, read more

The front desk employee was very kind. But I felt my entire exam was rushed through. I presented with intense throat pain. Tested negative for all of the usual. I feel like the practitioner that did my exam barely looked at my throat. I was told I just had a sore throat and to try honey (even though i'd been doing that for a week already). I presented to a different care now today and was told i have multiple infections and was put on antibiotics and steroids. I am not happy at all with the care I received. When J called yesterday to try and get meds again they told me they didn't even know who my practitioner was. read more

They should close this place down, they really are the worse, believe the reviews they don't care, my son went in explaining the pain in his head that happened from to much pressure going to his head, the idiot provider kinda laughed treating it like it's a headache! Clearly my son knows what a headache is and it is not that! She brushed off his concerns and the nurses line concern that something isn't right there could be something going on in his head possibly brain, we all know when something is wrong and as a provider you should look into it take it seriously not just laugh and just pretty much say it's a headache what do you want me to do? Idk maybe your fucken job!! Sent him home with a "prescription" they said it was a stronger medication that regular Tylenol he took. Get to the pharmacy and it's an over the counter medication! He went to another urgent care and guess what!! He needs further testing labs and head scans done go figure!! Please if you have this type of experience file a grievance through your insurance as I will be doing! read more

Everything about this process is great! Check In is moderately easy. The nurses are awesome! Except for one thing. The doctor or a nurse practitioner that came into do the exam was incredibly rude. She acted as though I was a waste of her time, even though I was in great pain. In the future, I will consider going to another location. read more

The worst nurse practitioner ever i had fever and right away she wanted me to get steroids without even seen me , this urgent care doesnt have an actual doctor, people please read and educate yourself before this aprendices practice w you, read now days all is online and in books , dont let anyone to play w your health Elise Erwin , NP the worst nurse w license to prescribe medication!! They want to charge my insurance without this apprentice just guess !!! read more

CareNow - Worst nurse practitioner - Urgent Care Near Me - Las Vegas, Nevada

Worst, most unprofessional office i've ever been to. I brought my fiance here for a cough and flu like symptoms. The front desk receptionist was walking away constantly, they would answer the phone while they had patients waiting to speak to them. They were wiping their nose with their hands and not sanitizing or washing them and continuing to touch everything and interact with patients. They were eating while they had patients waiting to be helped. The back office took a long time to call any patients and were loud and unprofessional. They were talking about their personal lives and frequently and loudly cussing. They could clearly be heard from the waiting area talking about the weather, vegan salads, cats needing abscesses drained, saying "i'm going to kick you in the nuts" and going through a jar of candy. This was a genuinely horrible experience. If there is a manager or higher up I could speak to, I would love to. The doctor we saw was actually great, her name is Elise Erwin. She did a great job, she explained things well and listened to our concerns. read more

I wasn't feeling well and found this spot close to my work. I made an appointment online (which takes into account drive time) and waited until I received a text message to come in and check in either with the receptionist or on a kiosk. I was also able to upload my license and medical insurance information to speed up the process. There were a few people in line ahead of me, but I eventually was seen. The waiting room has plenty of chairs, a restroom, and a tv on the wall. There is also plenty of parking in the vicinity surrounding the venue. After a few tests (roughly said to take 15 minutes or so), the DO got back to me, gave me my results and discussed the next steps/medications. The assistant verified my preferred pharmacy and called in my prescriptions, gave me my paperwork and sent me on my way. I received text links to give me access to my chart online (after setting up my account), and I also received a follow up phone call regarding my care and checked on me/asked how I was feeling. They also let me know that I could call back with any concerns or updates. I actually don't think I have had this type of care when visiting any other Urgent Care in the area. I'd definitely visit again based on how easy it was to get an appointment, quickness with treatment, and the overall experience. read more

I had the best experience at CareNow this morning. I have an ear infection and despite my doctor saying I should be seen within the next day or two, they couldn't get me in for over 2 weeks. I strongly recommend registering online. They let me know there were 5 people ahead of me and they'd be able to see me in an hour. I arrived about 20 minutes before my suggested time and didn't need to fill out any additional paperwork. Everyone I encountered was masked (disposable surgical masks), which is great to see as we enter flu season. Masks and hand sanitizer are also available at the registration counter if you need them. I was seen shortly before my suggested appointment time. The nurse was very friendly and helpful. Just a few minutes after she took my vitals, Dr. Elise came in. Since my ear infection was pretty straightforward, she was able to prescribe antibiotics, steroids, and a nasal spray to help with the pressure I was feeling in my face. She even asked if I needed a work note. She called in my meds and gave me a discharge sheet to summarize my visit and medication instructions. I was in and out within 20 minutes. This is a great place to get quick care when your doctor is too busy! read more

My fiancée came in for a visit and we paid the visit that had an xray included. Later on we got billed another payment because "apparently the doctor put a splint on his finger" which they did not do. The doctor during the visit was telling him to put it on and he HAD to do it. He said no many times and she kept on insisting. She said that he couldn't leave without them putting it on. She didn't even tell us that we would pay extra for it and was forcing it upon him. She ended up not doing it and made us take the splint home. The bill mailed to us was $115. You can buy the same splint for $7 at CVS. I called in the first time and they said they'll help me dispute it. I called in two weeks later (yesterday) to check in on the bill and their billing services did nothing for us. She was rude and not helpful at all. Honestly the lady I talked to on the phone should be fired. Basically telling me there's nothing she could do to help me. She said the manager already decided. She didn't let me talk the whole time and was interrupting me. Told me the bill was for the Xray but I mentioned we paid for that in the beginning and then she said it was for the splint. I told her we never got it done. Then she was confused and said again it was for the X-ray and not for the splint. She didn't even know what she was talking about. I asked why didn't the doctor tell us we will be charged and she said "sometimes they would forget". I'm sorry that's the worst excuse because that's something they should be mentioning when we are paying out of pocket. Hospital bills are not cheap. I told her I'm paying for a bill when I didn't even receive or want the service and she said yeah basically. Horrible customer service. I hope carenow sees this and listens to our whole conversation on the phone. Give her some advice about listening and actually doing her job to help. I called carenow about it and they said that I wouldn't have gotten extra fees for the xray unless it was for the service for splint, which he did not want or get. They said I couldn't even talk to the doctor about it so here we are having to pay for a a service we didn't get. CareNow is just trying to take your money and charge you for whatever they can. We got charged for a service that was forced upon us and no one could help us out. I would never recommend coming here because not only do you have to deal with the bills but also with the terrible billing service. They will not tell you what they will be charging you for. Be prepared to pay for random bills. read more

This location has always been here for me and my family. Check in online, wait at home and they'll text you when it's almost ur turn. They do X-rays too. Thank you care now! read more

CareNow - Entry - Urgent Care Near Me - Las Vegas, Nevada

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I brought my son to this urgent care for what was clearly ringworm, and the doctor prescribed Nystatin and Triamcinolone. At the pharmacy, we asked if these medications were appropriate for ringworm. The pharmacist immediately said neither treats ringworm, which was very concerning. I called the urgent care to clarify, and the doctor told me the medications "don't treat ringworm individually, but together they do." That made no sense, so I researched the medications myself--sure enough, they do NOT treat ringworm, separately or together. Now I'm out $55 for a completely useless appointment and $25 for prescriptions I can't even use. I left feeling like the doctor didn't understand the condition, and I seriously question their knowledge and ethic. I will not be returning and cannot recommend this clinic to anyone seeking competent care. read more

This place is absolutely the best healthcare facility. Check-in is easy efficient. Staff are Extremely care and friendly.With wonderful Dr.Torrefrance treating my gums infection After one day from his Prescription i felt better already. (My dentist not even able to fix my gums problem) IM not good at writing review but i feel like have to this time. Thank you Carenow for taking care the Community.:) read more

Dr saved the review.!. Would have been 1 star. Got the text at 8:23 am on 10/3/25 to come check in because they were "Ready" for me! I'm a CANCER PATIENT with stage 3 Pancreatic Cancer (my file had this information) and I came in for congestion in my lungs/ possible upper respiratory infection & sinus infection. As stated, I got the text saying they were "READY". I checked in at the front desk and then waited for over an hour and 15 minutes to be seen. WHY DID YOU SEND A TEXT SAYING WE ARE READY FOR YOU THE MAKE ME WAIT AN HOUR AND A HALF. No way to run a business or an office. Several others are in here pissed off too. Doctor saved this review!! read more

I had a virtual appointment with Manal Jordan, NP. As soon as she came on camera she told me they were waiting for me and she was about to cancel the visit and I told her I was waiting online for about 20 minutes. During my visit she was rude and condescending. She needs to work on her bedside manner. She's probably the worst provider i've experienced, coming from someone who works in the medical field! read more

The service from the doctor and staff was good. We got the help we needed at the time with the little information the doctor had to go on. The problem is the billing. Instead of billing my insurance as I requested, I paid a co-pay that day for insurance, the company keep a copy of my debit card and took the money out of my bank account three days after the services happened. It has now been 45 days since they took the money (without notice) and I still do not have my money back. My insurances EOB says the company received payment for the services that day. All customer service can say is they will look into it and submit it for refund, and to call them back in 7 days. This is my third call for the refund. I was originally told it would be processed and in my hands in 45 days. I don't like the new system they have of signing paperwork without seeing it. I don't like that they kept a copy of my debit card information even after I stated I didn't want the company to. I will be driving out of my way to go to a different quick care from now on. read more

Receptionist was rude to me from the moment I walked in. I'm Hispanic. She helped numerous Caucasian people after me pleasant as can be but was nothing but attitude when I had to deal with her. I told her I couldn't take photos of the front and back of my insurance I only had it on the app and I had been here previously. She told me change to self pay and she would manually enter my insurance. I changed to self pay but the registration still would not allow me to go forward. I informed her it still wasn't letting me continue and she got annoyed saying you're saying you can't change to self pay? I informed her I did change to self pay and even tried to show her but when I click continue it doesnt take me to the next step. She sighed at me and then finally hands me a tablet. I showed her my kids insurance cards and told her we all have the same numbers she asked to see them, handed one back to me and when I told her she only gave me 1 and I didn't have my sons she proceeds to argue saying well i dont have it so look again. I looked and guess what I don't have it. She then says oh you found it I said no I didn't and she just walked away. Some people really shouldn't be in healthcare when they have poor communication and people skills. Definitely won't be coming back to this location, driving to the green valley location next time. As a healthcare worker I would never treat someone like she did. She's over here talking to the other receptionist saying yeah there's always one that just tries you. No professionalism what so ever. I wish I had got her name but she was African American with glasses and a small tattoo on her face. read more

This place is truly great as long as you put your name in ahead of time you will be seen by a good doctor and the process is really quick. They seem very knowledgeable here. I was quite impressed. They were open on Thanksgiving and also open on Christmas Eve thank you so much. read more

My boyfriend went to this location on 2 different occasions for stomach pain. Both times the same doctor could be heard outside the room talking shit about him very loudly. The first time, I could even hear him from the waiting room. SO unprofessional. The front staff was very nice but we won't be returning to this location again in fears of ever seeing this doctor again. You choose your job, people don't choose to be sick. Have some compassion. read more

I went to this urgent care facility for the first time last week. I had a very basic reason for going there, which was to obtain a prescription refill. The front desk was run in a very efficient manner by Eclipse. She told me to check-in online, and the process was straightforward. After a brief wait, I was seen by Elise. She quickly sent in my prescription electronically to the pharmacy. I am very satisfied with Care Now. It will serve as my go-to urgent care facility in the future. read more

Great service! My daughter had anaphylactic shock and the team took great care of her. They were very professional and kept us calm. We are so thankful for their service. read more

we came and sat for an hour before we could get in, when we got in we talked to someone and was left alone again for another hour, worst customer service everyone's just walking around talking as we wait. read more

Amazing Urgent Care. Walked in and was greeted with a smile by a helpful lady who got me all checked in. The Doctor I saw, Dr Erwin, was incredible and didn't leave me waiting in the room for hours like I have experienced in the past. She was super friendly and helped me out. I highly recommend this Urgent Care. read more

I have been going here for a few years now, registering online saves you from having to sit in the waiting room, and they are pretty good about getting you in & out in a reasonable amount of time, unlike many others. The staff is kind and caring, and Dr. Hall is very knowledgeable, compassionate & patient, never rushing and willing to answer any questions. I'm happy with the care l receive there and recommend them anytime you just can't wait to see your regular providers. read more

Did not have to wait long, professional staff, doctor asked about my allergies, and good communication, good quality of care. Thank you to everyone at CareNow Urgent Care Silverado & Maryland Pkwy. read more

I'm genuinely appalled at the quality of care I received from this location. I have been to CareNow clinics in the valley before and been happy with the care, but this visit was horrid. I went in for COVID19 symptoms. Two members of my household had been sick with a virus for the last week and it finally made it's way to me. I have chronic sinus issues and am immunocompromised so the moment I felt symptoms I went straight in for care. I waited in the waiting room for 2 hours to be seen by a doctor. Pretty standard stuff for an urgent care so I tried not to get upset but I was feeling really awful. The entire time I was in the waiting room every person who attempted to check in on the tablet device at the front desk had a problem and had to ask for help. The people at the front desk were all very helpful and patient with myself and everyone who needed help. 10/10 to them! When I was finally let back in to see a provider the nurse took my BP, temp and got a mucus sample for a COVID test. She was very kind and talkative. I waited another half hour for the doctor to come in and ask me what I was coming in for. When I told him I was worried I may have COVID he cut me off mid sentence with "well you don't have COVID." He told me my chest pain was from coughing and didn't seem to care that I had not been coughing very much at all. He looked in my ears and said I had a pretty bad ear infection. He gave me 10 days of antibiotics and sent me on my way. Never once did a provider ask me if I had any allergies, if I am taking any medications or if I have any conditions they should know about. Every provider you see is supposed to ask if you have allergies. The nurse, the doctor, the paper you fill out in the beginning. Even if you have seen that exact provider before, they are supposed to ask at the beginning of every appointment because allergies are subject to change! Today I woke up with hives on my hands, feet and neck. I googled to see if any of the medications I was given at CareNow contain anything I am allergic to and what would you know? The antibiotics I was given contain my allergen! Great care guys. That is medical negligence. This clinic is lucky that my allergy is mild compared to others. read more