I had a 5-star experience with John, the person who helped me on the phone today. He was excellent, spent more than enough time with me, I learned some things and he fixed some things. He was pleasant and knowledgeable! read more

I have in the process of a absolutely horrible experience trying to get prior authorization from CarelonRX for a medication that I have been on for a while now, and has been extremely effective for me. My doctors office has submitted required information a few times now that shows that I meet their clinical requirements for the medication. The prior authorization staff, process, and/or system seems to keep on screwing up and cannot find the information submitted, and they reject the request. I have been on the phone with CarelonRX and my doctors office at the same time, and CarelonRX still cannot get it done. Both me and my doctors office have spent hours on this, on such a simple thing, which is insane. I am beyond frustrated, and am now already late on my medication. read more

Wanted to get started with Carolon Rx to perhaps save some money. My experience has been PAINFUL, They keep transferring me and just don't know which way is up.. I am going back to my local pharmacy and paying more,I don't care AVOID CAROLAN RX YOU WILL BE SORRY read more

CarelonRx deserves negative or 0 stars. Suffered through all the pain described by other reviewers. Kept losing prescription. Multiple calls that take hours. Multiple transfers. Filed grievance with my insurance company Anthem, CarelonRx simply responded with prescription not found and Anthem closed the grievance. I think there is a legitimate lawsuit is possible against this company. read more

WORST EVER!! I have spent SOOO many hours on the phone with this company this year alone. They exhausted and over charged my cost savings card and then would not send my medication until I paid them $2290 out of pocket. This has been the worst. I will be reaching out to my HR team and Anthem and see if I can get a different provider for my medication. I have been on specialty medication for 6 years and this one has been absolutely terrible. Someone in this organization is consciously over pricing and overcharging people. My advice to anyone who has the option of CarelonRX over another company - CHOOSE THE OTHER ONE! Had no stars have been an option, they would have gotten that instead. read more

Horrible experience. Have been paying my provider's invoices for the past 4 years. The invoices were mailed to them. The last invoice was mailed 3 times (each time they claimed they did not receive it), the last one was mailed certified mail. At first their rep said they did not receive it. Then they said it has been rejected, but ...has been appealed (by whom?) and it is now under a review, which will last 30 days. In short, they do everything not to pay the invoice. This is my story. I am warning everyone ! read more

They have been sending me medication with the safety seal broken and when I call them back for re-shipment, they deny my request!! What kind of pharmaceutical comapny is this? read more

I have spent so much time on the phone and/or on their online chat, the past week. They transfer you from person to person, not one of them can give you a straight answer. Speaking with their "pharmacist" is a joke, both times she sounded bored and medicated, with a big side of absolutely UNHELPFUL. I'm new to this insurance and "their" pharmacy. All of my meds have been changed to different brands, I questioned them and was told that was my only option. I'm just going to dump them and pay more to have everything filled at my local pharmacy. Should be Careless not Carelon read more

I would give it negative stars if possible. They are hard to get any prescriptions from. They have crap customer service. They put up road blocks to prevent actually prescribing anything. I can understand not covering a medication, but if it is covered and my doctor prescribed it to me, and they gave you the prescription then I should get the medicine. The I'm going to see if I can follow this up with my state's health department. They only thing the people in charge care about is money. If more people complain to their states health departments in the states they do business, in paying for all those investigations maybe they will fix it. read more

Probably the worst corporate experience of any kind. Never never never trust Carelon to fill your prescription. Once you are involved with them you cannot get away. A culture of incompetence. Plan on spending many hours on the phone trying to receive your prescriptions which are supposed to be automatic, and no, you can't just go back to your usual pharmacy. read more

Absolutely horrible from start to finish. How licensed pharmacists can be associated with this train wreck and maintain licensure is beyond me. About 1000 times harder than going to a brick and mortar pharmacy. Not one transaction has been without issues since I made the mistake of signing up for this joke of a service. Don't even think about using this abomination of a business. read more

I live in the United States, and Anthem Blue Cross uses CarelonRx as its mail-order pharmacy. Unfortunately, I have never had a positive experience when contacting CarelonRx. When calling by landline, a representative--often located overseas--answers, collects personal information (name, date of birth, etc.), and then transfers the call. This transfer typically takes anywhere from 2 to 15 minutes before another person answers. At that point, the representative is usually based in the U.S. and working remotely. On several occasions, there has been noticeable background noise, such as household activity, or the representative speaks from a distance, which affects call quality. Recently, CarelonRx transitioned to a text messaging system. I requested that they contact my doctor's office to arrange a prescription refill, which is a standard service most pharmacies provide. After 35 minutes of texting with two different representatives--and providing my personal information twice--I was told I needed to be transferred via text again to a pharmacist. A customer should not have to spend 35 minutes to an hour on a simple request. Additionally, CarelonRx requires more than one refill remaining before allowing enrollment in auto-refill. This policy is inconvenient, particularly when prescriptions are written for 90 days and patients see their doctors every six months, typically resulting in only one refill. While my doctor has been willing to accommodate this requirement, the policy is not practical and has caused issues in the past. Finally, I have automatic billing set up on my credit card for every order. Despite this, I receive a bill with each shipment indicating an amount due. When I check my account, the charge has already been processed. This is confusing and unnecessary; the documentation should clearly indicate that the balance has been paid. I have attempted to resolve these issues by phone but have since given up due to the inefficiency of the process. It is unfortunate that Anthem continues to use CarelonRx when there are more reliable and customer-friendly pharmacy options available. read more

This pharmacy is a scam! Price quote of $13 For 90-day mail order supply on the phone suddenly became $230 when it came time to ship the medication. Why the heck would I quit paying $17 a month for over $76 per month. Stay away from these disingenuousness crooks! read more

MISERABLE EXPERIENCE. My doctor tried to fax a prescription to CarelonRX. The fax number they list on the website and mobile app is NOT a fax machine. Faxes sent to this number do not go through. We eventually obtained the correct fax number (after an incredible amount of time on the phone). I contacted Anthem/CarelonRX multiple times over the past month with a request to correct the website because I don't want this to happen to other people. Nothing happens! It takes forever to navigate through their interactive voice response system. When you finally get to a real human being, they are uncaring and unhelpful. CarelonRX's typical response to reviews on Yelp is "For patient privacy, please contact us at the phone number listed on your ID card." Don't bother with that! It's a waste of effort. read more

CarelonRx - Website correction - Pharmacy Near Me - Morristown, New Jersey

Called at least 6 times to put meds on auto refill. They never did it. The worst co. In America.

This is the worst company I've dealt with. They decided on their own to cancel one of my prescriptions because "they didn't think I needed it". The representatives I spoke with had no answer as to why this happened. Since my fiance is a lawyer, we contacted Carelon Rx AGAIN and explained they don't get to cancel a doctor's order because they feel like, and then all of a sudden- my order was being processed. I'd like to know why Carelon Rx thinks they can cancel people's prescriptions and be held accountable for that. read more

Less than garbage tier company. I used the price my medication page on Anthem which said that my medication wasn't covered by any other pharmacy. I later discovered that this was bs. Don't bother calling them - you'll be on hold for 30 minutes with the most incompetent wheelchair-level vegetables that transfer you 7 different times just to end up with someone that tells you they have no idea what's going on. They sent my medication with USPS which claimed to have delivered my package but didn't. Now I am unable to get a new medication sent, which I really needed ASAP. Overall a worthless garbage company read more

HORRIBLE, HORRIBLE experience with this pharmacy. They shipped a medication to me without my approval and without me paying for it. It is a prescription that I am not longer taking. They refuse to return the medication. Customer service is terrible. DO NOT USE!!!!!!!!! read more

My primary sent a rx to them and they will not ship it to me. Maunjaro 2.5 for blood sugar, they only have the 5 mg and the 7.5 mg, but are not ordering the 2.5 mg. Why, your a pharmacy and your to supply the prescriptions thru my insurance company. But you don't and you don't care about my health. 40.00 thru you for 3 months and 1300.00 locally. You have loud music on hold that is screeching ! Out of 6 people I talked to they would transfer me to someone and then to someone else, 5 times. This place doesn't know how to do their job. Order from someone else,, as they are BAD!!! read more

no matter what I do, I cannot get them to help me. My doctor sent my Rx in twice and I spent an hour on chat with this pharmacy. They said they reached out to my dr twice. I called my dr, they never reached out to him. Getting a prescription filled is literally impossible. read more

I would give Carelon zero stars if it was possible. Almost every experience I have had has been excruciating. I get transfered from one person to another, get told I will get a call back and never do. And each time I call again, I have to start explaining the issue again, to some hapless phone operator who doesn't seem to have any information or control over how things are managed. This latest experience was totally maddening...the doctor called in the Rx, but before I could confirm the order after checking the cost, the Rx shows up in the mail with a $100 price tag. I never initiated the order, and after numerous calls in to see if I can return the medicine, I am told that they will not accept a return or apply a refund. I'm not sure what I'll do if they then send me an uninitiated refill! Terrible customer service, not from the unfortunate clerk on the phone, but from broken system that calls itself "Care"lon. read more

Worst pharmacy to deal with through Anthem Blue Cross Blue Shield. Carelon Rx makes customers jump through hoops to prove a prescription, prescribed by your personal medical doctor, is necessary. What a joke of a company. They should go out of business. They will not. They are too busy ripping off customers while padding their pockets. read more

Husband's company started using CarelonRx in 2025. I switched doctors towards the end of 2025. New prescriptions were sent to Caroline, tier one medications were received shortly thereafter. No bill included. Three months later I received a statement with no dollar amount on it. "Just use the QR code or login." CarelonRx did not recognize the QR code, my member ID number, the invoice number nor the refill number. I called in to settle this matter. Folks there just kept wanting me to log on. As I placed my refill order with exception for nonpayment, I found that each of these medication's were $25 each. I abandoned that process asked for a paper bill because I can use GoodRx and get it for pennies. read more

Absolutely Horrible experience! I would give them 5 Negative Stars if I could. There is also not enough space here for me to rant about this mail order service that Anthem has partnered with, but I refuse to use them anymore. I figure that my husband and I have spent DAYS on the phone with Carelon over the last 2 years, with a multitude of issues. We have literally paid for their screw-ups because if your doctor sends in a script, they will fill it and when they send something to you, even by accident, you will pay. And then they will re-fill it, and you - pay. When you try to get help, you will discover that the incompetence (and sometimes outright rudeness) of their customer service is astounding. Back in April 2025, we told a representative at Carelon to not only Cancel a prescription, but that we didn't want to receive ANY more prescriptions from them. Then today, we just got a refill that we didn't request, along with a bill. We just got off the phone about it and were told that CANCELLING a prescription is different than DEACTIVATING it and that we received this refill because we hadn't used the correct term back in April. (What part of "we don't want Any prescription meds from Carelon" did the representative not get?) Believe me, and to be very clear, we have now "deactivated" everything we possibly could! Carelon claims it has a Duty to fill these prescriptions, while they rake patients over the coals. read more

Ethics and honesty are the worst. Every representative and pharmacist has a different story to say each time I call about my case. 3 months and everytime pushes me to doctor. Gave me a great reason to abandon Anthem. Never going to go back to them for forcing me to CarelonRx. Learnt my lesson. read more

as i count my brain cells dying just thinking and writing this review about this pharmacy i wish there is a "0" star because one star is too much for this pharmacy, you waste your time to trying to get your medication and 3 weeks later you still don't have it, when you call you end up being transferred all over the place and get NO where, long story short you get push back on all medications and u get no where with them, 30 hours i clocked this year being on the phone with them to get kids medication like insulin. run away this company SUX @$$. read more

I've been on hold to reorder a routine prescription for over 40 minutes. This will be my third request to have this auto filled.

My child is on university-sponsored student-health insurance; Carelon is the PBM. A drug that had already successfully been pre-authorized has been denied now that it is time for the refill! read more

I wish I would give them -5. me and the prior authorization woman at my doctors office have been working on this for two weeks. she's spent hours on the phone for my cosentyx. these people are completely incompetent. I was guaranteed to have my meds today since I'm on a loading dose. and they call today it hasnt been shipped and they need a new script when I was guaranteed yesterday that I would have it today. I'm ready to call Aetna and tell them their speciality pharmacy has caused me anxiety attacks and my prior authorization to up her blood medication. I'm so tired of it. nobody does their job, and nobody there knows what I'm the hell they're doing. read more

They keep cancelling all of my prescriptions and keep passing me around so I just went back to Walmart and the Medicine Shoppe for specialty prescriptions. I can't deal with these people any longer as they make me worse, with my medical condition. read more

If you can avoid this pharmacy, do yourself a huge favor and STAY AWAY! My doctor sent my initial prescription on 6/18/25. CarelonRx took 2 days to confirm receipt, then canceled it 8 days later. Unfortunately, this is the only mail-order pharmacy my Anthem insurance accepts, so my doctor resent my prescription to Carelon on 6/26/25. The prescription was JUST received by USPS today, 7/1/25, so I called the company for a tracking update. The estimated delivery date is 7/7/25. If you have the luxury of waiting nearly 3 WEEKS to start a medication, then this pharmacy might work for you. If not, go elsewhere. read more

What sort of pharmacy has the provider line closed on weekends? Terrible service and terrible phone line.

Update - although I wrote to Carelon's member services group, they never bothered to write back or do anything to help me locate a prescription that they lost and then told me to figure out myself via a USPS claim that they insisted I needed to submit. I did that and eventually received my medication, unfortunately after running completely out for about a week, despite repeated efforts by my doctors to help. After Carelon literally telling me they wouldn't help, amazingly they keep calling me to check whether I received my prescription, occasionally (and humorously) getting me confused with other customers. I really can't believe how bad Carelon's service is right now. They are so bad, they actually make CVS look good. read more

There customer service is terrible. They design systems to not answer specific questions, then the reps say I can't see the answer and transfer you, this keeps going to wear you down . The reps read from a script but don't know the words they are reading read more

This is the place where we need negative star ratings. That they used the word "care" in their name just adds to the pain of dealing with CarelonRx. Prepare to be constantly be transferred to new departments and new people that have no idea what you are going through. That said, they are quick to add "I'm sorry" and meaningless other platitudes that do nothing to solve problems. I'm not even considering the idea of having them supply my prescriptions via mail delivery. I can't imagine that monthly hassle. They are only acting as the gate keeper that is preventing me from getting access to the same drug I have used for years to keep my Chrohn's Disease in check. read more

This is a remarkably poorly run and chaotic mail order pharmacy. Expect to spend long wait times on hold, disconnections, AI responses, and at least half a day to get even the simplest questions or problems addressed. Even then it can take months to get a new prescription actually mailed to you. To get a customer off the phone some reps will simply say the med is not covered and there is no way to get prior auth done. When dealing with them do no take no for an answer. Just hang tight through multiple reps and calls to get the real answer. It is amazing they are still connected with Anthem. Yikes. read more

My doctor ordered a prescription in June 2025. They finally got around to sending it Sept 23rd 2025. 3 MONTHS LATER!

I've never seen so many 1 star feedbacks in my life and I saw the reviews after I placed an order with CarelonRx. My mom's health plan (Anthem) doesn't cover medications at retail pharmacy, even the ones that are in network. So to make a long story short. I ordered a super expensive medication for a minimum co-payment. Was shipped the next day. Showed tracking accurately. It said delivery on August 4th and arrived 3 days earlier. So, I guess I'm lucky or CarelonRx significantly inmproved its service. Thank you! read more

CarelonRx is transphobic. "Care" means they only care about themselves and self-preservation. They deny gender affirming medications nationwide due to individual states having variances in laws instead of making any attempt to align their policies on a regional basis. They do not share this publicly as it is an "internal policy". CarelonRx is part of the problem with American healthcare and the resounding 1 star reviews across the board are a testament to this. The thing is, I am not prescribed medication with a gender affirming care billing code, my doctor has submitted my prescription as an endocrine disorder, meaning that just because my gender marker is F, they've denied care on the assumption that this is the reasoning for my prescription. read more

The firm I work for switched to them this year and it has been a joke! all of the sudden most of the medication I take is just not covered. so my doctor has to jump through hoops to get a prior authorization and I have to go with out my medication. my Dr said the question asked for the approval is absolutely ridiculous and lengthy. read more