I really liked the workmanship and efficiency of my tile roof job. Cost effective estimate and kept…read morejob cleaned up as they went along for this 2 day job. Great guys and very helpful I would use them again. Talk to Albert

On our first service request Mr. Hamilton came out promptly; and even did a temporary fix so that…read morewe could use the dryer. He was very courteous and scheduled to return to complete a permanent repair. He did not return nor respond to several calls and text messages over several days. Both my daughter-in law and I tried reaching him The temporary fix only lasted for a couple of drying cycles. After no response from Mr. Hamilton, we retained another service provider. Very unprofessional. Will never use his services again.

It is getting harder to find competent, yet prompt service providers. It seems no one wants to…read morework, nor or has ETHICS anymore. As a professional mechanic I have always maintained my own appliances, yet as of late I can no longer do so due to injury. I became very frustrated in not finding a company who would provide service quickly, and send people who actually know what they are doing, let alone clean up properly after themselves. First encounter: My 84yr old father found this company on his phone, on what site I do not know, after I had sent the last man packing for being a crook, to say the least, enough said. My father told me this new fella would be out to fix our fridge's ice maker at 8 O'clock. I said "Dad that's a bit early", "No, 8pm tonight he said". Dad had just spoken to him and it was 5pm. Well, the prompt service box got checked anyway. When he arrived he was clean well groomed, in uniform, shook my hand with a proper man's grip and looked me straight in the eye, Manners, checked. I had the parts, a replacement ice maker which he installed with the ease of a seasoned pro. he stayed another hour to make sure it worked. He reluctantly left at 10 pm when it still had not made ice. He had came to the conclusion that the computer had to reset, but if it did not work he would be back tomorrow for further diagnosis. It dropped ice about 12pm and has been fine ever since. I felt he had undercharged for the after hours service and the work he did, so we tipped him well. He did all he could to refuse the extra money, but reluctantly accepted it when I told him I would be insulted if he did not. Second Service call: Our dryer started making a squealing bearing noise. I was confused as I had cleaned its insides and replaced the drum rollers, belt, tensioner and the drum center bearing but 3 years ago, I recognized the sound as a likely drum roller bearing going bad. So I called them again. I had ordered the the parts I believed were going bad from Amazon to get them here quickly. When Ali opened the dryer it was clear that a drum roller was squealing as I suspected. He refused to install the rollers I had ordered and went to his truck to retrieve OEM rollers as the ones I had were inferior, "would be more noisy". I expected an upcharge for the parts off the truck, but no, he gifted them to me as I had the parts but he would not install the lesser product. They are not expensive but a gift none the less. I do not know who else works for this company, but, if they are as competent, well mannered, prompt and economically reasonable as my tech, Ali, I will recommend them as servicemen of high order. P. Gordon Tucson, AZ

Couldn't work on my brand of fridge, but was very nice and tried to be helpful on the phone.read more

We had a problem with our refrigerator. Al responded to our work request quickly and was able to…read morecome out the same day, which none of the other appliance repair companies could do. He examined the problem, had the replacement motherboard on his truck and completed the repair in under 30 minutes. I would definitely recommend.

So after my first review (one star) I got a quick response from the owner and they refunded me the…read morevisit fee. Maybe I just caught him on a bad day. Can't do more than 2 stars without seeing them in action, but I really appreciated the response.

I had an issue with my microwave and contacted American Home Shield. I didn't want the company that…read morethey previously sent so they sent GBR Appliance... Thank you AHS for doing that. Angel came out, fixed the turntable, as he had the part with him. Showed up as scheduled, very personable and professional. If I need any other appliance repair, whether through American Home Shield or not, I will be calling GBR. Since I had the home warranty, it didn't cost me so I can't really speak on the value. GBR, you rock!!

I would highly recommend GBR, they were punctual, professional,friendly and most of all honest…read more Angel explained what the issue was and what were my options. Great service.​

When we called on Friday with a fridge full of spoiled food due to its gradual (unnoticed) warming…read morewhile the freezer worked perfectly, Benson Refrigeration & Appliance techs were pretty sure they knew the problem. Two techs stopped by later that afternoon to check it out and start the required de-icing procedure. We turned off both the fridge and the freezer and let the unit de-ice over the weekend with all three doors open and the inside back wall and fan removed. The techs called and came out Monday am to verify the unit was now cooling properly, put the unit back together, and explain how to limit the recurrence of icing. They completed the job successfully in less than 30 minutes. We happily paid the bill of $60 to the knowledgeable, courteous, and professional young men who represented their company admirably. We would definitely call Benson Refrigeration & Appliance again if we need to and recommend their services without reservation.

Hello, We live in…read moreSt. David/Benson az. for 20+ years and buy always our appliances from this company. They never ever let us down, they always help us when needed and they have a super service. NO worries, NO complains!!

Al's always responds promptly and has consistently taken excellent care of the appliances in my…read morehome. When I thought I needed a new fridge, they came out, repaired it, and saved me from spending thousands on a replacement.

Called Thursday morning and got answering service who said they would have them call me. Actually…read morewhen I called I didn't get and answer but sortly recieved a text. Now it's almost noon on Friday and nothing. Don't waste your time.

We needed a new mini split installed in our garage, so we called B & J Refrigeration on a…read morerecommendation of a family friend. The unit that needed to be replaced was only 1.5 years old but was unfortuntately installed incorrectly by our contractor, whom we parted ways with for his incompetence. We had to start all over, but this way it's better because we have a warranty on the unit and we know exactly who installed it and the process with them was fairly seamless from start to finish. It's been over month since we replaced the unit and we haven't had any issues.

Gabe is the Reason I'll Always Stay a Customer…read more Years ago, B&J Refrigeration earned my loyalty for life. One of their techs (coincidentally working next door) noticed I was having issues with my AC and offered to take a look. Turns out, a rattlesnake had crawled in, eaten a rat, died inside the unit, and the rat had chewed through some wiring. He diagnosed and fixed it on the spot -- that kind of service you just don't forget. Since then, Gabe has become my go-to technician. He's honest, sharp, and thorough. Every time he comes out, he brings not just professionalism, but solutions. I even had him service my commercial office in Tucson for years. Simply put: as long as Gabe works at B&J, I'll be a customer. Most recently, I had an issue resurface that Gabe had previously warned me to keep an eye on. When it came up again, I followed his guidance and isolated the cause -- a bad fan motor. When I called to schedule, I did hit some friction with the office (not everyone appreciates a homeowner diagnosing a problem, even one with engineering and patent experience). That part was frustrating. But thankfully, Gabe followed through, confirmed everything I suspected, and had the parts on hand to get me back up and running quickly. The company is lucky to have someone like Gabe -- people like him are the reason customers stick around, not policies or scripts. Thank you, Gabe, for always being the guy I can count on.

Excellent Service! This place not only answers their phone…read more(on Saturday no less!) but sent a repairman out the same day! He had to get the part so he returned the next morning (Sunday!) and fixed our washing machine before we left town. Very reasonable rates too!