8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

These folks are a pleasure to work with. They know what they're talking about, communicate clearly,…read moreand get the job done in a prompt manner. My dryer had a part that was on endless backorder and Electro Mechanical Service Professionals tracked one down on the other side of the country. Their pricing was fair, especially considering their professionalism.

Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

Very responsive and we were able to get Josh out to diagnose our washer problem promptly. He was…read morevery professional, great advice, trustworthy and will definitely use A-Z again with hesitation! Call out price for Green Valley was reasonable as well.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

We have dealt with 5 Star Appliance 3 times over the years. We needed a repairman for our in-home…read morerefrigerator 3 years ago. We contacted a different company first, and they sent someone out....$90 just to have him come......and once he got here, he was very arrogant, and once we told him that the refrigerator was 21 years old, he said "Well there's your problem....your compressor is shot. You might as well buy a new refrigerator, We don't do compressor work" and he left! That's when we contacted 5 Star, and Vitaliy came. Within 5 minutes he said "Your fan isn't working. I'll be right back." He came in a couple minutes later, and within 20 minutes, did the repair and it has been working well ever since. The second time we needed a repairman, we called 5 Star again, but they sent a very young man who was just beginning apparently, because he couldn't figure out how to do the repair. The dishwasher was 20 years old, so we just ended up buying a new one, which was fine. This time, our outside refrigerator needed a repair, so we called 5 Star again and specifically asked for Vitaliy. He came within a day or so, found the problem within 10 minutes and had it repaired 20 minutes later! He is awesome!

My refrigerator decided to stop working properly on a random Wednesday morning. The horror of…read moreopening your freezer to find everything ruined. I called around some other appliance places to try to get somebody out right away to try to salvage the rest of my food, but nobody could come out the same day. Five star appliance, on the other hand, after saying that I was very concerned over my food, managed to find a way to fit me in for the day. The technician who arrived on time was very kind and very thorough and diagnosed me with a broken compressor. We talked about some options and he let me know what the warranty would look like and other details and helped me make a decision on how to proceed. I did choose to go with buying a new refrigerator and I think that was a good decision and 5 star helped me make it. I will definitely call them in the future for other appliance repair needs. Their pricing was fair. They were prompt and they were courteous.

Any time I have a washer or dryer repair need, owner David Hatch is incredibly quick to respond!…read moreHis prices are more than fair, and he might be the nicest repair person I have ever had the pleasure of doing business with.

Our washer was leaking water and we didn't know where. I tried troubleshooting on my own and got to…read morethe edge of my experience, which prompted the need for a professional. And professional they were! Very responsive, informative, professional, and a great value. If you need appliance repair or service, I can't recommend them enough!

Very fast response. Courteous and professional. Used OEM replacement part instead of cheap knock…read moreoff part. Arrives on- time. Overall, excellent service at a very reasonable price.

Very quick response and frig is all fixed. Tenant is happy again. Pleasure to work with.read more

I would highly recommend GBR, they were punctual, professional,friendly and most of all honest…read more Angel explained what the issue was and what were my options. Great service.​

I had an issue with my microwave and contacted American Home Shield. I didn't want the company that…read morethey previously sent so they sent GBR Appliance... Thank you AHS for doing that. Angel came out, fixed the turntable, as he had the part with him. Showed up as scheduled, very personable and professional. If I need any other appliance repair, whether through American Home Shield or not, I will be calling GBR. Since I had the home warranty, it didn't cost me so I can't really speak on the value. GBR, you rock!!

Very competent and the fix on the washer and the refrigerator were done correctly and promptly. I…read morewill use them again.

I needed my LG dryer repaired. They did a good job except after the repair the dryer light no…read morelonger worked. Also I was charged $200 labor for a job that took less than an hour Finding a new company

We had a problem with our refrigerator. Al responded to our work request quickly and was able to…read morecome out the same day, which none of the other appliance repair companies could do. He examined the problem, had the replacement motherboard on his truck and completed the repair in under 30 minutes. I would definitely recommend.

So after my first review (one star) I got a quick response from the owner and they refunded me the…read morevisit fee. Maybe I just caught him on a bad day. Can't do more than 2 stars without seeing them in action, but I really appreciated the response.

I had a different experience. I too was set up by my home warranty contract. However I had a…read morewonderful experience. I received a call from Southwest Appliance shortly after reaching out to the home warranty service. The individual was polite, offered next day service and worked with me to find a day/time that would work for my schedule. He called the morning of to confirm the time he would be here. Was here on time. Quickly fixed the problem, offered maintenance suggestions and even looked at another appliance. I am sorry the others did not have the same experience. I will use the again.

DO NOT USE THIS COMPANY! if I could give this company a minus score I would. I went through a…read morewarranty company for a broken refrigerator. My refrigerator stopped working on Sunday. Randy came out at noon on Thursday and determined we need Freon to repair our fridge. it should only take an hour to fix he said. I'll get in touch with my guy to come out this afternoon. (Don't they usually have that on the truck?) I called him at 4:00 that afternoon, where is the Freon? He didn't return my call he says. Same answer on Friday and the following Monday. I have been without a fridge for 9 days. On Monday I asked him how he was going to solve the problem. His reply was "get some one else". This lists me as liv in CA, I live in Tucson, AZ