when I called for the appt. I was told the service charge would be 69$ which would be waived if…read morethey did the repairs. I was not given an estimate or an option but he went to work with the job. Be aware that they don't charge by the hour they have something called msrp where I was charged 280$ for labor but he was only here for an hour and a half. I was not given an estimate or told of their policy. He was supposed to be here Monday with the other part and I as told between 10-11 he didn't show so I had to call the company and was told he might be here around 3. IMHO this was pretty shady and anyone hiring them should keep in mind...280$ for labor for 1 1/2 hours picking dirt out of the dishwasher is absurd. Buyer beware

Just called for a quote and the woman who answered the phone was rude and kept cutting me off. She…read morewould not let me say what I wanted to say. I was just stating what I was looking for pertaining to the quote range I was hoping to get over the phone. (I was told the cost was 89.95 for a diagnostic fee and estimate) I was trying to get more information as to what the repair would cost so I could determine if a replacement would be better than a repair. I heard the repair on bearings is expensive. I totally understood the cost she gave me but she didn't have to keep cutting me off and then asking if I wanted to make an apointment. I told her no and told her to have a good day before I hung up. Will never go here for anything in the future since this was the first impression. Sad.

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

There was a water main leak and when the city of Tucson fixed the repair, they used an additive to…read moresettle the dirt in the water. This additive found its way into our water and ruined our ice maker. Five Star was there and fixed the problem quickly.

Victor, along with a young trainee, repaired our oven this morning…read more Prompt, professional and nice to talk to. Job completed quickly for a reasonable amount. We will use A-Z Appliance Pro for any future repairs.

I chose them for the good reviews and was very pleased with the service on my dishwasher.read more

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

It's a tad weird there. When you go in there isn't anyone around except a receptionist, who is…read morefriendly, but reserved. Then she calls 'somewhere', and eventually a sales rep comes out, but the whole time you're wondering 'wth?' because there are no other people in the whole building. Weird. No background music, no literature laying around. etc. Finally a sales rep comes out from some hidden place, and he was very nice, friendly, knowledgeable and professional, but was unable to fully answer all of our questions. When we called him later on his cell phone there was no voice mailbox available, so we thought that was wierd too. Eventually we did purchase what we were looking for, but it has not been delivered yet, sooooooo, the final jury is still out. We don't feel very attached, but we are keeping our fingers crossed that everything works out as we have been assured.

We purchased a stove and a seal for our washing machine from Frontline. I was in the store twice…read morelooking at stoves. Both times the sales people were very friendly. I was met promptly coming through the door and they answered all of my questions. My appliance was delivered within 2 days. Delivery was quick and I saved on a service fee by having both my seal and the stove done at the same time. My delivery person was nice. He came in and got the job done. I haven't gotten a chance to use my stove yet but everything seems to be working. The delivery person cleaned up after himself on the way out and took my old unit with him which I did pay for. Their delivery prices were very reasonable. Every unit on their floor appears to come with a warranty which I really liked. Most of their items are used/refurbished/open box items so I felt a lot more confident purchasing knowing there was a warranty and the items had been inspected.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

Professional, courteous and respectful. Did the job and explained everything. Saved me a gigantic…read moreheadache. They came from Tucson to Tubac and the travel fee was worth it. Saved my expensive refrigerator

I have known Steve Martin for at least 25 years. He, in fact, worked for me for about a dozen years…read moreas an appliance technician. I am retired now, and I can honestly say that he is someone I recommend to all my friends. He is honest in his dealings with people. He is talented with the work he does. And he is a friendly and outgoing person. Michelle is wonderful. She has the patience and demeanor to handle complicated customers and complicated problems. They make a wonderful pair. Ken Gailey Former Owner of J & B Appliance in Tucson

Synopsis: Jason is a super knowledgeable, diligent, clean-as-you-go, and reasonably priced…read morehandyman. A born/raised Tucson family man. I would hire him again in a blink. He is preferably based on his namesake east side but will wander as far as midtown. I had several/varied projects needing attention - installation of a new dishwasher (and hauling away the old), installation of a kitchen sink garbage disposal (where there wasn't one at all), resolving a minor freezer issue (ice sheet forming at bottom, under the drawers) and replacing a strip of tile in front of the fireplace. All were completed A+ for a total of about $600 in labor, plus all the parts: $120 for the Costco disposal and another $100 in supplies (mortar, tile, grout, plumbing). This included a couple of 5 gallon buckets and a small circular tile saw blade (all of which I let Jason keep). Because the mortar needed to dry for at least 24 hours before grouting, the project spanned two Sundays... yes the man is his own boss and regularly works 6+ days/week. He's good about messaging too but sometimes cannot respond until evening... like 8pm. That never bothered me and my replies frankly encouraged it, Lol. I am a solid fan of the guy however do be aware he smokes the occasional cigarette but (on his own) always does so outside and never "in the middle" of a task, only during logical breaks (completion of disposal, completion of mortaring, etc.). I mention this only because I have an aunt who is actually allergic to cigarette smoke. Besides the reasonable/reliable and very experienced qualities, I think my favorite is that he doesn't mind you shadowing and (enthusiastically) explains any wrinkles or issues he spots as he's working, oftentimes the fault of the previous installer. Bonus, he warrants his work for a year.

Jason is extremely knowledgeable in the repair of all appliances and is affordable. He makes good…read moresuggestions as to cost saving measures also. Plus he is friendly and easy to work with.