The overall visit was great! Just the fact that after I did a urine sample I was never called back…read moreabout my results. I had to call multiple times to hear that there was something wrong and I did need a prescription. I was in a lot of pain waiting to hear back and I could've gotten the prescription sooner had they called me. I tried calling to find out what kind of infection I had but they never responded to my voicemail and I called multiple times and nobody picked up.

Thank you always there when we need you Doctors Urgent care the best in Colerain Your Health is…read moretheir concern

I go to this place probably three or four times a year for different things. I am always happy with…read morea service I get there the doctors are very knowledgeable they talk to you with good bedside manners. They discuss your care with you cuz you're a team not just telling you what they want.

I had Kelly, Makenna and Dr. Schubert as my care team. They were all great! The visit was quick,…read moreefficient, and I'm feeling relief from my symptoms.

When I had first visited this location about 6 months ago, I had given it a 5 star rating. I have…read moresince updated the review since discovering that I was lied to in regards to the total cost of my visit. I had stopped at this location as reccomended by a friend for a COVID test, and asked for the full amount since I'm unemployed at the moment, and don't have insurance. I paid the amount that I was told in full, and left thinking all was taken care of. A couple of weeks later, and I start receiving phone calls, emails, text messages and invoices in the mail saying I still owe an additional $120.00. What a way of scamming someone during the COVID pandemic. I will continue to post everywhere about my experience, and hopefully can help prevent others from being scammed! (On the first Review, I said 2 months ago. That was a typo, and I'm unable to correct it).

Service by the staff and the doctor (on-site) were okay. Everything went downhill after that…read more Doctor said that he would send several prescriptions over to my pharmacy. When I arrived, the prescriptions had not yet been transmitted. No problem, I'll wait a few hours. Checked again 3-4 hours later, still not transmitted. Called office, and they said they would call it in. That didn't happen. Finally, I called at the end of the day. Still not sent. Very frustrated, and unable to get the prescribed medication . Inexcusable!

I've been here several times. Always super service. Today I would like to acknowledge Holly. She…read morewent over and above to make sure I was comfortable in the room. I appreciate you Holly.

What they don't tell you is that their "wait time" is just for waiting in the waiting area, that…read moredoesn't include the time You spend waiting in the room to see the doctor. I got there before 10, it's now 11:30 and I have yet to see a doctor.

False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

They are great and they accept my daughters Medicaid insurance we live in Monroe and my daughter…read moreneeded a physical and only had a few minutes to get it done and they made it happen and I appreciate them from the bottom of my heart

Showed up at 731pm and they are closed! Called them 3 times and the phone rang and rang them the…read moremailbox was full. I'm sitting outside now and it's 751pm they just shut the lights off on the lobby!

The service was quick as I registered online. The staff is AMAZING and I love the doctor. He gave…read moreme some advice.

My 3yo daughter fell and hurt her knee and could not put any weight on it for two days. Of course,…read morethese things always happen on a weekend, so I was a little worried about coming to Green Township on a Sunday (if they had all the resources or would I be required to visit two places) and how long would we have to wait. I showed up a little before noon (when they opened), left the building at 1:15pm - and could not be happier with my experience. We were fourth to check - in. We were taken back immediately after registration for vitals then given a room. We only waited a few minutes for a nurse to come in. They ordered xrays of my daughters knee (which at the main campus usually takes forever) and within minutes were escorted to get her xrays. They even had results back within 10-15 minutes. I was shocked and relieved at the same time. Luckily, the xrays showed a sprain. But more than that, the doctor was so thorough in explaining what the xray shows, what to do and if she doesn't get better, she went through what signs to look for and what period of time to wait before bringing her back -- and the best case, worst case scenario. I felt completely in the loop and well educated on how to care for my daughter after the visit. We have come to this Urgent Care three times over the last 3-4 years and have such a great experience every time. THANK YOU, Children's, for offering such amazing service to the West Side!

From the owner: Cincinnati Children's offers pediatric urgent care at six locations for patients up to age 21…read more Walk-ins are welcome, or families can reserve a spot online up to 12 hours in advance. Services include treatment for minor illnesses and injuries. Virtual urgent care is also available 24/7 via CincyKids Health Connect.

I want to compliment Veronica Mason! She was welcoming. She was respectful, caring, pleasant,…read morefriendly, also beautiful. Veronica treated my mom and I like queens. And Pam Liu NP was wonderful and treat me. The urgent care was near me and I recommend them!!

Had an appointment and sat in a freezing cold room for over an hour told it would be a long time…read morebefore I would be seen

The staff at care first was so polite and efficient. Very caring and thoughtful of my time. It's my…read morego to for urgent care.