Highly recommend! Took my son here this morning and they did a wonderful job. Got us back quickly…read morewith quality care. The office is very clean, very nice staff and best care we've had at an urgent care. Definitely will be our go to place in the future when needed.

I cannot say enough about the great service we received at this facility. My wife and I were…read morevisiting from Vegas when she developed a sore throat and ear-ache. From the moment we entered the door we were greeted by Brittany L. who made us feel welcomed and had true compassion for our situation. She got us all checked in and ready to go. In no time, we were taken back by Julie B. the MA who took my wifes vitals and collected all the needed information for our visit. In short order, the APRN Alex Hobbs came in to discuss her ailments, performed a few tests and took the time time to explain what he felt was the issue and how he intended on treating her. He then prescribed the needed medications to get us on our way. If you live in the area and are looking for a clinic with compassion, understanding, and professionalism, look no further. Thank you all for providing such detailed treatment and personalized attention To an out-of-town visitor, we truly appreciate all of you.

this was the worst experience I have had in healthcare. When getting my blood drawn, NOBODY could…read moredraw my blood and after 14 tries I was sent to Quest Diagnostics with a work order. After 3 weeks, I had to go calling multiple customer service lines JUST TO GET BACK MY TEST RESULTS. Not once did anyone reach out, send results through the multiple forms of communication they had me provide-- NOTHING. Not to mention, I was NOT informed that the work order for Quest Diagnostics would be ANOTHER BILL. Please never go here. Everyone I spoke to was rude on the phone and they were ZERO HELP. I ended up getting test results from somewhere else, DAY OF and guess what? Guess who was borderline ANEMIC-- ME. honestly, shut this place down.

Horrible service. It was cold and rainy yet they insisted, after I explained I was experiencing flu…read moresymptoms, that I go in and out of the rain. I was expected to submit photos of my insurance card and liscense with my phone. Then I had to add ALL THE INFORMATION from the cards. And on and on. Bull. Because they were too lazy to do a proper check in. I get it all done and get a text to come in. They tell me that one I was supposed to ignore and go back to the car!!! Walk back in the cold December rain amd wait. Never again. Btw I tried to give ZERO stars,

I was hoping because I had scheduled an appointment online that I would be in and out . That is not…read morethe case! What use it to make an appointment online then come sit in a room for over 2 30 minutes? I'm not happy about this at all and I did the right thing because I have to go to work . I'm truly upset that I came here . I will say this the lady at the front desk and the one who took my blood pressure were very nice ladies. Don't waste your time and go somewhere else!

After my doctor attempted to flush my ear, failed, and told me to do so at home, I wound up with an…read moreurgent care situation and possible ruptured eardrum. As you can call ahead for wait time, which is a great feature, this Liberty location had the least expected wait time,at about 45 minutes. When we got there, were pleasantly surprised to see it was nearly empty. The location looks brand new and was very clean. A screen in the waiting room showed patients in front of you and estimated wait time. Ours turned out to be much shorter than expected, maybe 15 minutes. Our doctor was excellent, taking the time to explain what had likely happened, as well as the workings of the ear and a plan of treatment. She took as much time as we wanted and answered all questions. I would definitely recommend this location.

my child is wheezing so loud, you can hear it in passing. cant breathe in without coughing back…read moreout. diagnosed with asthma but his emergency inhaler isn't working. why are we waiting in the lobby for TWO HOURS? apparently he's stable enough to wait.

I give this hospital zero stars!!! We've been waiting on a doctor for over two hours!!! Not out in…read morethe waiting room but the patients room. We were told there's only one doctor available in the emergency room. It's a Saturday night. They said thats how it always is. This place is a joke.

Kind and compassionate staff, they explained everything to me and issues were handled swiftly and…read moreeffectively.

This place is a scam , charged $80 and all they did is just a covid test. Good luck to whoever goes…read morehere.

Front desk lady was incredibly rude and very impatient. This is the last thing you want when you…read moreare already feeling under the weather. She made me feel like she was doing me a favor by typing my info into the computer. She was also talking super loud so the entire waiting room can hear yourprivate info. The nurses and the doctor were very kind and compassionate. They called me on Sunday to give me results of tests. Nurse Allison was incredibly RUDE!!!!! She hung up on me. This business should rethink who they hire! Blows my Mind that healthcare professionals can treat people this way.

if there is a negative star that's what they deserve. you need a whole day in order to be seen here…read moremy appointment was at 10am I was still there until 1pm this time no appointment but there was only 1 person ahead of me waited 4 hours doctor barely come for 2 mints wtf is that even mean even after that it took them 30 mints to send the prescription. please start saving time you are getting paid to talk there I am not I got kids and family to feed . there is no way dr will take that long if he is only coming to see patients for 2 mints.

My husband and myself went to this facility. Was not impressed with the visit. They did not take…read moreblood pressures, or weight. We both had scratchy throats but the dr did not look in our throat and ears to see if anything was going on. Did listen to both our lungs. Both got meds and came home and pulled up the notes on My Chart and onthere they had blood pressure readings, oxygen levels and weight. How can they list those for that visit when hey weren't even done. Sooo that being said just hope we got the right diagnosis.

Very fast service, in and out quickly. Had a pretty bad cough and sinus pain, was treated very well…read moreby professional staff.

Front desk worker was extremely rude and hung up on me when I called after my visit to ask a…read morequestion. Ignored my calls after that. Other staff was great!

The absolute worst. Been waiting for 2 hours sitting in the lobby full of people with covid tests…read morefor a simple visit. Was told I was next abs to NOT wait outside 1:45 minutes ago. Of course collected my $50 right away, so now I'm stuck here. At this point I'll probably be well before I even see the dr. Weigh your options on being seen by a "doctor" at this urgent care vs sitting in their lobby for 2+ hours

It's always uncomfortable for me to go to an urgent care I am unfamiliar with…read more I needed to go to an urgent care after rolling my ankle and I felt completely comfortable. The service was quick and efficient. The doctors were very attentive. I had to get X-Rays and their team was able to get it done quickly and effectively so I could get back to the rest of my day. The facility is nice and clean. I would recommend this urgent care.

I had a sinus infection, was about to go on a trip, and I needed to get antibiotics to clear it up…read more I went to Ross urgent care, went through the registration process pretty quickly, and I asked specifically if they took my insurance, and they assured me they were in network. It wasn't too long of a wait, and a physicians assistant came in, looked at me quickly, listened to what I said, and wrote me a prescription for an antibiotic. I had paid a $90 co-pay. Not long after, I started getting bills for $165.85 for the office visit, and $93 for the physician assistant's 10 minutes of time, and the prescription he wrote. I called Tri Health, explained the situation, and told them it seemed to me that there must have been a mistake in the billing. The lady told me I might be right, and that I should call the physicians assistant and ask them if they made a mistake. I assured them that I would not do that, because I came to their facility, and they should be able to bill me correctly. She said she would check with her manager, and see if there was anything they could do. The next month, the exact same bill showed up again. I called today, and a tri-health employee told me that though it doesn't sound fair, that's the way they do their billing at urgent care, and that is indeed what I owe. I have not visited many urgent care facilities, but it seems to me that there should be one bill for the visit, and these really do seem like exorbitant prices for a quick visit like that. The location is very handy, the place is nice, but I believe this billing system is a rip off.I did not even see an MD.