this was the worst experience I have had in healthcare. When getting my blood drawn, NOBODY could…read moredraw my blood and after 14 tries I was sent to Quest Diagnostics with a work order. After 3 weeks, I had to go calling multiple customer service lines JUST TO GET BACK MY TEST RESULTS. Not once did anyone reach out, send results through the multiple forms of communication they had me provide-- NOTHING. Not to mention, I was NOT informed that the work order for Quest Diagnostics would be ANOTHER BILL. Please never go here. Everyone I spoke to was rude on the phone and they were ZERO HELP. I ended up getting test results from somewhere else, DAY OF and guess what? Guess who was borderline ANEMIC-- ME. honestly, shut this place down.

Horrible service. It was cold and rainy yet they insisted, after I explained I was experiencing flu…read moresymptoms, that I go in and out of the rain. I was expected to submit photos of my insurance card and liscense with my phone. Then I had to add ALL THE INFORMATION from the cards. And on and on. Bull. Because they were too lazy to do a proper check in. I get it all done and get a text to come in. They tell me that one I was supposed to ignore and go back to the car!!! Walk back in the cold December rain amd wait. Never again. Btw I tried to give ZERO stars,

I was hoping because I had scheduled an appointment online that I would be in and out . That is not…read morethe case! What use it to make an appointment online then come sit in a room for over 2 30 minutes? I'm not happy about this at all and I did the right thing because I have to go to work . I'm truly upset that I came here . I will say this the lady at the front desk and the one who took my blood pressure were very nice ladies. Don't waste your time and go somewhere else!

After my doctor attempted to flush my ear, failed, and told me to do so at home, I wound up with an…read moreurgent care situation and possible ruptured eardrum. As you can call ahead for wait time, which is a great feature, this Liberty location had the least expected wait time,at about 45 minutes. When we got there, were pleasantly surprised to see it was nearly empty. The location looks brand new and was very clean. A screen in the waiting room showed patients in front of you and estimated wait time. Ours turned out to be much shorter than expected, maybe 15 minutes. Our doctor was excellent, taking the time to explain what had likely happened, as well as the workings of the ear and a plan of treatment. She took as much time as we wanted and answered all questions. I would definitely recommend this location.

my child is wheezing so loud, you can hear it in passing. cant breathe in without coughing back…read moreout. diagnosed with asthma but his emergency inhaler isn't working. why are we waiting in the lobby for TWO HOURS? apparently he's stable enough to wait.

I give this hospital zero stars!!! We've been waiting on a doctor for over two hours!!! Not out in…read morethe waiting room but the patients room. We were told there's only one doctor available in the emergency room. It's a Saturday night. They said thats how it always is. This place is a joke.

Kind and compassionate staff, they explained everything to me and issues were handled swiftly and…read moreeffectively.

This place is a scam , charged $80 and all they did is just a covid test. Good luck to whoever goes…read morehere.

Front desk lady was incredibly rude and very impatient. This is the last thing you want when you…read moreare already feeling under the weather. She made me feel like she was doing me a favor by typing my info into the computer. She was also talking super loud so the entire waiting room can hear yourprivate info. The nurses and the doctor were very kind and compassionate. They called me on Sunday to give me results of tests. Nurse Allison was incredibly RUDE!!!!! She hung up on me. This business should rethink who they hire! Blows my Mind that healthcare professionals can treat people this way.

if there is a negative star that's what they deserve. you need a whole day in order to be seen here…read moremy appointment was at 10am I was still there until 1pm this time no appointment but there was only 1 person ahead of me waited 4 hours doctor barely come for 2 mints wtf is that even mean even after that it took them 30 mints to send the prescription. please start saving time you are getting paid to talk there I am not I got kids and family to feed . there is no way dr will take that long if he is only coming to see patients for 2 mints.

My husband and myself went to this facility. Was not impressed with the visit. They did not take…read moreblood pressures, or weight. We both had scratchy throats but the dr did not look in our throat and ears to see if anything was going on. Did listen to both our lungs. Both got meds and came home and pulled up the notes on My Chart and onthere they had blood pressure readings, oxygen levels and weight. How can they list those for that visit when hey weren't even done. Sooo that being said just hope we got the right diagnosis.

Very fast service, in and out quickly. Had a pretty bad cough and sinus pain, was treated very well…read moreby professional staff.

Front desk worker was extremely rude and hung up on me when I called after my visit to ask a…read morequestion. Ignored my calls after that. Other staff was great!

The absolute worst. Been waiting for 2 hours sitting in the lobby full of people with covid tests…read morefor a simple visit. Was told I was next abs to NOT wait outside 1:45 minutes ago. Of course collected my $50 right away, so now I'm stuck here. At this point I'll probably be well before I even see the dr. Weigh your options on being seen by a "doctor" at this urgent care vs sitting in their lobby for 2+ hours