I was hoping because I had scheduled an appointment online that I would be in and out . That is not…read morethe case! What use it to make an appointment online then come sit in a room for over 2 30 minutes? I'm not happy about this at all and I did the right thing because I have to go to work . I'm truly upset that I came here . I will say this the lady at the front desk and the one who took my blood pressure were very nice ladies. Don't waste your time and go somewhere else!

After my doctor attempted to flush my ear, failed, and told me to do so at home, I wound up with an…read moreurgent care situation and possible ruptured eardrum. As you can call ahead for wait time, which is a great feature, this Liberty location had the least expected wait time,at about 45 minutes. When we got there, were pleasantly surprised to see it was nearly empty. The location looks brand new and was very clean. A screen in the waiting room showed patients in front of you and estimated wait time. Ours turned out to be much shorter than expected, maybe 15 minutes. Our doctor was excellent, taking the time to explain what had likely happened, as well as the workings of the ear and a plan of treatment. She took as much time as we wanted and answered all questions. I would definitely recommend this location.

False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

They are great and they accept my daughters Medicaid insurance we live in Monroe and my daughter…read moreneeded a physical and only had a few minutes to get it done and they made it happen and I appreciate them from the bottom of my heart

Front desk lady was incredibly rude and very impatient. This is the last thing you want when you…read moreare already feeling under the weather. She made me feel like she was doing me a favor by typing my info into the computer. She was also talking super loud so the entire waiting room can hear yourprivate info. The nurses and the doctor were very kind and compassionate. They called me on Sunday to give me results of tests. Nurse Allison was incredibly RUDE!!!!! She hung up on me. This business should rethink who they hire! Blows my Mind that healthcare professionals can treat people this way.

if there is a negative star that's what they deserve. you need a whole day in order to be seen here…read moremy appointment was at 10am I was still there until 1pm this time no appointment but there was only 1 person ahead of me waited 4 hours doctor barely come for 2 mints wtf is that even mean even after that it took them 30 mints to send the prescription. please start saving time you are getting paid to talk there I am not I got kids and family to feed . there is no way dr will take that long if he is only coming to see patients for 2 mints.

This "doctors" office was AWFUL!! I never post reviews unless service was awesome, or horrendous…read more This was the latter. Every staff member was rude, crabby, and showed no empathy to my daughter. They all appeared to have a bad day, and took it out on their patients. I just can't believe they were real health care workers. Just shameful. If I could give negative stars I would. Avoid if you want to live!!

This place is incredible! Quick, with extremely kind and empathetic staff and doctor who truly…read moremake you feel seen and cared for. Can't recommend enough.

They are into good ole sweet time. They must get paid by insurance by how long your in the…read moreoffice?Checked in one hour wait. Total 3 people ahead of me 1:45 in the afternoon on a Sunday. The waiting room had tissues under the seats.No trash cans in the waiting room. Odd! Front desk did clean it up when I said it was disgusting and sprayed disinfectant & wiped down a chair. And said she needed to sweep.I was greeted by a friendly receptionist.The person I saw was quick & efficient. Once I was seen I was out the door 10 minutes or less. I don't understand the wait. People was taken back every 30 minutes. With 3 people ahead?

This is by far the slowest and rude urgent care I have ever came to. I've been sitting in the lobby…read morefor an hour and half (and still waiting). There are currently 13 people in the lobby and they're behind the desk just socializing. Not explaining to anyone a time frame or anything like that. If work hadn't made me have come here, I would've left. I'm just here for a physical. So if you have HOURS to wait to be seen at an "URGENT" care, come here, but if you're looking to be seen in a timely manner, my best advice is to go elsewhere.

Front desk worker was extremely rude and hung up on me when I called after my visit to ask a…read morequestion. Ignored my calls after that. Other staff was great!

The absolute worst. Been waiting for 2 hours sitting in the lobby full of people with covid tests…read morefor a simple visit. Was told I was next abs to NOT wait outside 1:45 minutes ago. Of course collected my $50 right away, so now I'm stuck here. At this point I'll probably be well before I even see the dr. Weigh your options on being seen by a "doctor" at this urgent care vs sitting in their lobby for 2+ hours

If I could give zero stars I would. My youngest daughter experienced one of the worst medical…read moreexperiences in the ER today. As parents that live out of state, we are baffled by the lack of care that she received. She sat in the waiting room , after being taken back to get her vitals, and have a port put in her arm for dehydration, for 2 hours with severe vomitting and diarrhea symptoms. I assume the port was put in during her initial check knowing that fluids and anti nausea meds were needed. To say she was visibly upset during her hours spent waiting, is a complete understatement. I had multiple conversations with her during that time, and between the exhaustion of 12 plus hours of no sleep because of the symptoms, and the lack of any kind of knowledge of what was coming, she was beyond consolation. My older daughter that had dropped her off initially (that has 2 kids under 3 so she couldn't stay with herj , went back to see her sister sittting in the ER room with a port in her arm and a bag of vomit on her lap, as weak as could be. She demanded that her sister either be seen immediately, or that they needed to take the port out so she could take her to a different facility. One of the front desk nurses actually listened to her, and they were told that she would be the next patient taken back and that a "floating doctor" would see her asap, as all of the ER doctors were extremely busy. Said doctor arrived, and the meds were ordered. Pretty quickly, she was hooked up to an IV with fluids and anti nausea meds only to be told as the meds were being administered that she would have to sit in the waiting room with the IV for what would assumably be hours for the IV to be administered. I was actually on the phone with my daughters as the oldest one tried to advocate for her sick sister to find out if there was even just a chair that she could sit on someplace so that she wasn't out in the waiting room with the general population, only to be met with a resounding no. I could hear my youngest daughter sobbing out of stress, sickness, and exhaustion, They were told that if an open bed became available, she was eligible and what my daughter asked if her sister would get the first open bed, she was told no. My oldest daughter than told the person who was "caring" for her sister to take the IV out, during which time she was vomittng, and blood from the removal of the IV was all over her pants. The lack of empathy, the complete disregard for any dignity for my daughter, is beyond unacceptable. It is completely understood that the ER was extremely busy, we knew that was going or be the case with her going in. What we didn't know was the lack of integrity within this establishment

its pathetic all around. wait times, nurses coming in having…read moreno clue what you are being seen for after you have already been back. Feels very rushed and not caring and again the wait time is absolutely a joke we have been here for almost 4 hours and nothing is done

Waited 3 hrs and they barely made it through 2 people and hour. The front desk was rude and…read moreextremely unhelpful. Skip this place there are so many better options.

I wish I could give it zero stars. I have been there twice. The first time the wait was 3 hours…read more The second time, I arrived 5 minutes after it opened and had an hour wait. Unfortunately, a terrible experience. Medications they can prescribe are limited and subpar. Your money and time are better spent at an urgent care with a physician.

Don't bother with this urgent care if you need X-rays. Their website says they have one, but they…read moredo not.

Was able to check in and fill out paperwork online to save a spot in line. It didn't even matter…read morethough bc I was able to seen super quickly. Very clean, bright office with friendly staff. The woman who saw me was quick but effective. Will be returning again if I get sick.