i recently visited this urgent care and found everyone…read morepleasant and extremely helpful. i was able to get seen promptly and was on my way within 30-45 minutes. elaine s

False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

It's always uncomfortable for me to go to an urgent care I am unfamiliar with…read more I needed to go to an urgent care after rolling my ankle and I felt completely comfortable. The service was quick and efficient. The doctors were very attentive. I had to get X-Rays and their team was able to get it done quickly and effectively so I could get back to the rest of my day. The facility is nice and clean. I would recommend this urgent care.

I had a sinus infection, was about to go on a trip, and I needed to get antibiotics to clear it up…read more I went to Ross urgent care, went through the registration process pretty quickly, and I asked specifically if they took my insurance, and they assured me they were in network. It wasn't too long of a wait, and a physicians assistant came in, looked at me quickly, listened to what I said, and wrote me a prescription for an antibiotic. I had paid a $90 co-pay. Not long after, I started getting bills for $165.85 for the office visit, and $93 for the physician assistant's 10 minutes of time, and the prescription he wrote. I called Tri Health, explained the situation, and told them it seemed to me that there must have been a mistake in the billing. The lady told me I might be right, and that I should call the physicians assistant and ask them if they made a mistake. I assured them that I would not do that, because I came to their facility, and they should be able to bill me correctly. She said she would check with her manager, and see if there was anything they could do. The next month, the exact same bill showed up again. I called today, and a tri-health employee told me that though it doesn't sound fair, that's the way they do their billing at urgent care, and that is indeed what I owe. I have not visited many urgent care facilities, but it seems to me that there should be one bill for the visit, and these really do seem like exorbitant prices for a quick visit like that. The location is very handy, the place is nice, but I believe this billing system is a rip off.I did not even see an MD.

My husband and myself went to this facility. Was not impressed with the visit. They did not take…read moreblood pressures, or weight. We both had scratchy throats but the dr did not look in our throat and ears to see if anything was going on. Did listen to both our lungs. Both got meds and came home and pulled up the notes on My Chart and onthere they had blood pressure readings, oxygen levels and weight. How can they list those for that visit when hey weren't even done. Sooo that being said just hope we got the right diagnosis.

Very fast service, in and out quickly. Had a pretty bad cough and sinus pain, was treated very well…read moreby professional staff.

Let me start by saying, the woman at the front desk was super nice, and the woman that was my nurse…read morewas also super nice. Very kind and accommodating, both of them. The doctor was arrogant. He didn't let me answer any questions fully without interrupting me. "Do you smoke" "yes-but i qui-" "just say yes, it's just a simple question. smokers love to make all sorts of excuses". I can hardly speak as it is and i can't even finish telling him that i quit. Honestly just rude. Then he told me he was sending over antibiotics to my pharmacy and i asked him what for because i didn't know if i had strep, covid, or the flu (i was tested for all) and he said in the most degrading way possible "what do you think?" ... obviously i don't know otherwise i wouldn't have asked you. Anyways, if you feel sick and it's your goal to walk out of a doctors office feeling ten times worse, this is the place!

Went for some outpatient bloodwork. As I entered the immaculate facility, I was greeted by an…read moreextremely friendly front desk attendant. She directed me to the patient registration desks where I was greeted by another friendly employee. After she checked me in, I was directed to the waiting area of the lobby to wait for the person to do my blood work. After a very short, wait, I was taken back to have the blood work done. Yet again, the person doing the blood work was friendly and engaging, It made me very comfortable. He explained his process of finding the best location to take my blood and it was done quickly and painlessly. I've been to this hospital multiple times for myself and with other people and I've seen nothing but the highest quality facility and staff. There is nothing I could suggest that they could improve upon.

This is my second time here. Not only is the food good, but the level af care is excellent. This…read moreisn't the largest care facility in the area but I have had good care here. I trust them enough that I will be back next week for my own out patient surgery. No one wants to come to a hospital, but at least I know they will take good care of you here.

Highly recommend! Took my son here this morning and they did a wonderful job. Got us back quickly…read morewith quality care. The office is very clean, very nice staff and best care we've had at an urgent care. Definitely will be our go to place in the future when needed.

I cannot say enough about the great service we received at this facility. My wife and I were…read morevisiting from Vegas when she developed a sore throat and ear-ache. From the moment we entered the door we were greeted by Brittany L. who made us feel welcomed and had true compassion for our situation. She got us all checked in and ready to go. In no time, we were taken back by Julie B. the MA who took my wifes vitals and collected all the needed information for our visit. In short order, the APRN Alex Hobbs came in to discuss her ailments, performed a few tests and took the time time to explain what he felt was the issue and how he intended on treating her. He then prescribed the needed medications to get us on our way. If you live in the area and are looking for a clinic with compassion, understanding, and professionalism, look no further. Thank you all for providing such detailed treatment and personalized attention To an out-of-town visitor, we truly appreciate all of you.

The nurse was rude and had an attitude. Like girl, why are you taking it out on me? If you don't…read morelike your job, that's on you. The doctor wasn't great either. He looked like he didn't even want to be there and didn't properly check what was wrong with me. He just prescribed me some pills and sent me on my way. I would never recommend coming here.

Showed up at 731pm and they are closed! Called them 3 times and the phone rang and rang them the…read moremailbox was full. I'm sitting outside now and it's 751pm they just shut the lights off on the lobby!

I had to have my colonoscopy. I scheduled with my regular…read moreGI at a different facility. The day of my colonoscopy, my GI realized we couldn't have my procedure at her in office location due to my requiring special safety precautions. I was sent to Mercy Fairfield. They got me in the same day. THANK GOODNESS. No one wants more colon prep than necessary. My team was a fantastic and inclusive group. I felt very supported. This is not my usual facility but I had a really great experience with what we all know is one of the low points of life.

Very poor experience, I was treated poorly throughout the entire stay and I had to beg to be…read moredischarged from how poor of care I was getting

Brought my daughter in for an ear infection, staff was nice and friendly, quick visit and…read morescheduling was easy!

Be prepared to be treated like you are stupid and if you happen to be overweight, NP Laura will…read morelecture you about those issues rather than deal with any reason for which you actually scheduled a visit. Don't waste your time doing the check-in online before the appointment, they will just do it all again while you stand their waiting. The bedside manner of the NP is so poor, you'd get better treatment in a back alley from a broke strung-out junkie. Go anywhere else for medical care, this place doesn't qualify as medical treatment.