I paid $50 on my bill on October 9th, 2022 and the company gave me a receipt for my online payment yet they still claim that they never received the payment despite my receipt and my bank account statement clearly showing my payment. read more

Care Ambulance Service - Medical Transportation Near Me - Orange, California

Service date 8/14/2023. The pickup location was in Irvine California at the time was called because I had a seizure. The EMT did not ask my girlfriend for my address or any personal information. Minimum later received a call from a collections company Cadence an invoice of $1884.67. After asking for a copy of the invoice, it was evident that they put on the pick up location and not my actual address. The invoice also shows the discrepancy of the billing code A0427 ASL1 which states advanced life support emergency transportation. This is from the service in which was provided, which in my opinion was more like an Uber ride with an ECG? The total sum was $2592.67. My insurance paid to bills.. One in the sum of $651.01 the 2nd to the sum of $56.80. I have contacted the collections company with no luck. I have requested supporting documents before I take this to small claims court. I have even stated an acceptable settlement amount of $1000.00 which was turned down. Please check any invoices you receive and know that this company by the past reviews will scam you. BBB complaint has been issued read more

I am a critical care nurse that needed to call 911. When got to hospital the EMT was rude and I left the hospital out of embarrassment. i am afraid how they treat other patient. the quality of care and how they treated me was awful. read more

A CARE ambulance was behind my car in San Clemente and he flashed his lights so I would pull over and then they drove to the rose cafe for lunch . Monday gonna be a bad day for those fake emergency guys read more

Zero stars if it was possible. They billed us for over $2,500 due to not having insurance. Fine. The bill was fully paid over the time span of a few months. Then we log back in and see that the remaining balance is now over $1,500 when it should be at ZERO (just like the stars for this company). We called them up to see what is going on. Turns out that the billing department decided to ADD complete strangers onto our bill. So now they want us to pay for someone else's emergency bill. When we clarified with the representative that we have no clue who those people are, they claim that they cannot remove people from our bill. Sooooo. What? I'm supposed to pay for someone else's ride? You guys are useless. read more

Denied patients fiance access to ambulance transport to accommodate her and allowed her to be left behind and told her that she is not allowed because of the company policy which is not true. It also is not EMS county policy either. I'm trying to understand why he is alone and why when I requested records it said fountain valley hospital and they told me Huntington is the destination which according to base hospital contacted it was always set up to be fountain valley hospital not sure if they did it purposely because he has been taken away from me with out anyone who could admit to the.hospital upon arrival No information on him was on the records no contact info no history no matter what he was not treated like it mattered if he lived or died, which is what they were doing making sure he didn't have no one to talk to him and died without anyone to be there. These idiots don't belong caring for the patient that needs emergency care. They are not able to save a life, they are not capable of anything except for the transport of his dead body and getting paid for something that the paramedics should have done. The transport was not ACLS but basic transport with basic EMT. None of the rest of them are good either. Geeze who the hell hired these people? Orange County Health care EMS and they don't take any time to communicate with the people who are in the room with questions about his death or present on the records now I have to get a hold of lawyer. Any other plans to communicate can be added to the review don't allow this company to take you anywhere until you have a person who knows to go with you to the hospital. They will make sure they don't bring the person alive. Not good for their departments and their commitment to the patient doesn't matter if they're homeless and they don't know what they cause of the nightmares I have to deal with every single night. See the review of fountain valley hospital done to follow the story of the patient death and county has never had the power to save a life. read more

See all

Unfortunately, I cannot give a ZERO rating. This company refuses to negotiate with insurance companies and has ZERO empathy for the people they are supposed to be caring about. My PPO insurance paid a portion of the bill. I filed two grievances, both were denied as I was told Care Ambulance will not negotiate any further. My insurance company was willing to come to some sort of mutual agreement, but Care insisted I pay THE ENTIRE BILL since they are "out of network!" How is an ambulance out of network!? I guess the next time I have a massive heart attack, I will make sure to ask the ambulance if they take my insurance. If they don't I will have to keep calling more ambulances and maybe, one that is 45 minutes away will come to help me. I understand that it's more than the 6 minute ride to the hospital they are charging me for, but $2,600 is a steep taxi service. If I have another heart attack, I'll crawl down the street to the hospital before calling the "WE DON'T CARE AMBULANCE SERVICE." read more

If care comes to service you, you should decline their service and get another ambulance, she ppl are crooks

Legitimately would have been cheaper to die. 1300$ to go three miles (actual mileage according to maps is 1.2 miles. Somehow they got 3) Insurance paid some but FALCK is demanding I pay $500 more out of pocket. When I called they are just about the biggest dicks they can be. No sympathy to people's finances. You pay or else. You got $800 from the insurance company, take it easy on the people who have no other choice but to use an ambulance in an emergency. I take care of my father and he doesn't drive. There was no other option I get that the ambulance fee isn't just for the distance, but I didn't expect to get raped on the way to the emergency room. Have an emergency? Just die. It's cheaper. read more

Thank you so much for the vaccine shot. Looking forward to my second one. You were so organized so the wait was not long. The staff was great. Thanks again. read more

I still remember the day I had chest pain (turned out to be heartburn).. but my wallet still hurts after paying the $2,500 bill. I wanted to expand on my review and say that I'm an EMT working for an ambulance company and I know that ambulance companies do not charge that much for a 3-mile drive. The bill included state, local, government, and all kinds of other fees. I called the local fire department that treated me on the scene, however, they said that they don't have any information in regards to billing as ambulance transport is considered to be a private business. I then called an attorney and he said that ambulance companies can charge whatever they want, essentially. So the moral of the story here is to be informed, make sure your insurance company covers ambulance transports, and more importantly, know who is in charge of your local hospital transports as there is a difference between LA city and LA county; some don't charge any as they are city and county funded while the others (Care, FALK and McCormick ambulance) are merely for business. read more

These people are the worst. They wouldn't even talk to my insurance company and they were willing to pay the entire bill.

First Time Calling 911, They took my wife to Pomona Valley, 9 mile Drive. She bounced around in the back of the ambulance. She was in tremendous pain, Did not Treat Her or Give her anything. Pomona Valley Hospital Emergency Room was better than I expected. However the ambulance service was very disappointing. Then I received a bill for $1731 BLS Emergency - LA Code 3 $1523 (Very excessive for what they did- Carry her out to Ambulance and drop her at Hospital) Mileage 9 Miles X $20/Mile = $180 BLS Disp Supplies $28 ( A blanket and vomit Bag) It is my opinion that they are out of control on their pricing. Insurance paid 2/3rd and said I was not required to pay the rest but according to LA County, they can keep after you for the rest. So I paid the 1/3 that Insurance did not cover. Next Time, Call Uber or if at all possible get someone to drive you to the hospital. Otherwise, be prepared to receive a $1500+ Bill read more

The service was wonderful, but the company is back billing us for $3200 because they picked us up in Orange County, even though they dropped us off in LA County and the call was made from LA County. Terrible customer service. I sent a letter and two emails and never got a response. Whether it is legal or not, a company shouldn't be able to charge $200 in one county and $4000 in the neighboring county. It's unethical. Like we aren't paying enough to live in Orange County as it is. If they are trying to charge you an out of network balance in California, be sure to look up your rights. According to California Law (AB72) you cannot be charged out of network fees if your care originated in network. read more

Care Ambulance Service - The charges for LA vs. Orange County. - Medical Transportation Near Me - Orange, California

The ambulance team was professional. However, its corporate policy or billing department is not very honest, forthcoming or diligent. We received a bill from CARE for over 2700 dollars. After speaking with both Aetna representative and a CARE ambulance representative, Aetna made two payments that were substantial. The representative from CARE last April 2020 agreed to waive the remaining amount due to Covid. A year later yesterday, I received another call from CARE requesting the remaining amount for the visit back in Feb 2020. I feel very angry and upset that this company's word does not mean anything. The company already received a large portion of the EOB and more than a year later, they are trying to collect even more. When I spoke with Tammy from CARE today, she did not even have the updated amounts that Aetna sent them. She stated on two occasions that they had only received one of the payments but not both until Aetna provided her with the claim numbers. This is not how a good organization should be doing business. I would never recommend using CARE if I have an option but in an Emergency, it is almost impossible to chose the transport company! This CARE unit is based out of Brea, CA. read more

Billing company is horrific. I was very coherent and able to provide all of the necessary info to the ambulance personnel during my ride. Somehow, they screwed up my address and sent the bill to the wrong address. When I got a call about paying my bill and called, they corrected my address. Rather than send a copy of the bill with some kind if payment instructions, they sent a statement without any info (no website, phone number, etc). I had to Google it to figure out how to pay it and did pay the bill. Now they're still calling to harass me even though the bill has been paid. Having to take a ride in an ambulance for an emergency is already stressful enough. Adding incompetent billing people after the fact is unnecessary. read more

Total rip-off. Could have killed my husband with their treatment, then will not negotiate price with my insurance carrier, so they are forcing us to pay the full bill. How do they expect ordinary people to pay for their services, especially when there is no choice at hospital in an emergency? They are inhumane. read more

Rip off, they are allowed to charge whatever they want, nothing upfront. Their bill was extremely high, and when compared to healthcare bluebook and fairhealth for the same GPT code in the same city they were $1200 higher than the average. This is not right, they are taking advantage of us. read more

Terrible. Uncaring, nonchalant. Stood around while my daughter whimpered in pain and told her to get up and walk downstairs herself. Complained about having to deal with getting her to the . Worthless!!!! read more

No company could be worse on the face of the earth. From service to billing !!!! They really suck!

To preface, I am a registered nurse. I know how much healthcare organizations typically pay to purchase common medications and supplies because I can just ask my coworker who does billing where I work, and I am familiar with what level of care is typically needed for different situations. Summary- This was a waste of healthcare money and a violation of patient autonomy. Long version- I would give this service zero stars if I could. The way they treated me was dehumanizing, manipulative, and lacking any kind of bedside manner. They preyed on me while I was vulnerable. I passed out in a restaurant while waiting for my food to be cooked. I felt terrible after I woke up. I had a headache, nausea, and immediately asked for a glass of water, which I started drinking. I recall this entire experience from memory. I was completely alert and oriented to who I am, where I was, what time it was, and what the situation was. In other words, I was completely qualified to make my own healthcare decisions, regardless of whether the people around me agreed with my decisions, as long as I was completely aware of what I was deciding and what the potential consequences would be. This principle is patient autonomy, and should not be waived if the patient has the ability to decide. There is a form that the patient can sign for refusal of treatment releasing ambulance personnel from liability. When I realized someone called 911 on me, I told them i wanted to refuse the ambulance. I could still sit up, drink water, and felt I could wait it out until I felt better. I had already gotten started with the process of drinking water, as I did in the last few times I fainted. This has happened more than once in my life, and I survived all of those episodes without an ambulance or ER. When the paramedics arrived, they refused to accept my refusal, stating that my judgment was impaired because I had just passed out. When I argued back and told them that I am completely oriented and mentally competent, one of the paramedics spoke into his walkie-talkie and said I was non-compliant and combative. I was feeling weak and sitting down in one of the restaurant booths, so combativeness would be physically impossible. It is unethical to assume that someone is combative and non-compliant just because they are exercising their right to refuse care. ANYONE who is completely alert and oriented to self, place, time, and situation, has the right to refuse care, as long as they can engage in a discussion to demonstrate that they will accept the medical consequences of this decision. It is unethical to skew the truth, report that they are combative, and threaten them with police action against them just because they are trying to exercise that right. At this point I felt uncomfortable and didn't want to argue with more people, least of all police officers who just heard I was combative and could easily use that against me. When I got in the ambulance, the paramedics behaved disrespectfully. They kept lightly asking why I was being difficult, and made me feel unreasonable for refusing most of their interventions. I accepted vomit bags and one pill for nausea. Unfortunately, the pill ended up doing nothing and I was nauseous the whole night. Total charges posted for this terrible ambulance experience- $2374. For 2 miles of driving, a vomit bag, a single pill that costs less than a dollar on their end (speaking from professional knowledge), and use of a gurney sheet. Even if you add in the total personnel wages this ambulance company expended in the time their personnel spent on me, there is no way this whole episode should cost anything more than $600. When I went to the ER, I continued to refuse everything and insisted I could drink water, which I asked for repeatedly and they did not give me. I received zero interventions from the ER, except a failed attempt at an IV stick that left me with an epic bruise for over 2 weeks, and an epic bruise on the other arm where an EMT grabbed me way too hard in an attempt to "help" me as I walked myself to my hospital bed. Alas, this account belongs in another review for the hospital. I survived just fine without any interventions they kept offering, and haven't added any medications or changed my lifestyle. My life is exactly the same. I discharged home from the ER against medical advice, drank about a gallon of water, finally ate the burrito that I was waiting for at the restaurant where I passed out, and my nausea slowly faded the next day- I ate normally, was active, and drove myself when i needed to. I didn't take a single day off work since this horrible episode. Instead of insisting that you are right, please listen to your patients. Maybe they do need help (I called my insurance's nurse triage line the next day after my ER visit to discuss a proper work-up), but that doesn't mean they need an ambulance and ER visit. THEY HAVE A CHOICE. read more

Be very careful using this service. You will likely receive a large bill, and your insurance may not pay all of it. This company will tell you that the rates are set by Los Angeles County, and that is true. What they won't tell you until after you have incurred the bill is that the charges will be over $1,000 and in my case $2248.00 for a one mile ride $477.91 of which I had to pay. And then they took me to a hospital I didn't want to be at, so the next day I had to pay for another ambulance company ride to a good hospital - since I was paying that one myself, it was a flat rate of $700 - for a 10 mile ride. Since this company has a monopoly and no competition, they have no interest in negotiating, having an agreement with your health insurance, or anything else to reduce your cost to less than the county's "no more than" rates. Make sure you need them before you let them "take you for a ride". read more

10 minutes ago at 1230p, I saw a Safe Care ambulance driver (in company #55) (no emergency flashing lights on it) forcefully make a turn on Ryder Lane (East Brunswick) from one side of Ryder Lane to cross the opposite driver direction traffic on the opposite direction driving Lane. Myself and the driver in the next lane to me had to hit both of our car brakes hard for this impatient Safe Care driver to cross over both of our lanes while myself and the car next to me had right off way. I tried calling the company phone number. I got Noone on the phone except an eventual voice-mail read more

I'm not really sure which HQ Anaheim, Cypress, or Whittier responders operate out of, but I have used this service in various cities. Every time they have been professional and very polite. This review is primarly based on the cost. Not too long ago I was at Whittier Presbyterian Wells Building when I passed out from an ongoing condition. A crash cart was called, due to not being very responsive for some time and Care showed up. My dad, who was there at the time, walked from the Wells building (after talking to the Care driver) to the ER before the ambulance got there. They didn't do anything different than before, except put an IV in, which unfortunately left my arm black and blue for 4 days, and sore. Sometime later I got a bill for $2000. Normally a bill is $400 and insurance covers half, but this time, went less than a mile and was charged 2k. After that I've been quite skeptical with this service and haven't called when I might have needed it. read more

Better drive yourself! My wife was recently admitted to emergency room and they called Care ambulance to transfer her to another facility. They showed up 20 minutes later. They were using my wife as a lab rat to teach other care providers. Seriously!!!. 15 minutes later they left from the hospital and I drove in my car. The two facilities are only 15 minutes away. You would hope ambulance with a patient would reach early than someone just driving. I reached the hospital 20 minutes before the ambulance. And their excuse was, we couldn't figure out where the elevators were. The best part comes now. I got charged $2000 for this crappy service. I opened up a ticket with hospital that they should be paying the charge. Hospital claims they paid the ambulance. So basically they billed both me and the hospital and got paid twice. read more

I am not sure how to rate this experience. They keep billing me a 75 dollar co pay. It is easier to pay the money then call them again. Then I get a collection notice from an outside agency that says I owe the full amount even though the insurance paid. I know they do great work if your in dire need. Although the billing thing is screwed up... read more

If I could give them 0 stars or perhaps -5 stars I would. Couldn't breathe, in horrific pain and my friend called 911. Paramedics did nothing. Ambulance people shoved me in the back and drove me to the crap hospital nearby because they didn't have time. I was laying in the back gasping for air and screaming in pain. There was a girl sitting next to me, completely ignoring me. Why was she even there? She could have at least offered some comfort. The most horrible treatment EVE read more

Ambulance crew was polite and drove great. Payment was easy to make online. Did have to call to get my account number because I misplaced the bill. The people who answered the phone were helpful and polite. read more

The WORST ambulance service. This review is for the EMTs. They were rude and inconsiderate. I had a stroke when they misdiagnosed me for "emotional distress". And since what they diagnosed me with wasn't life threatening, they didn't use the lights and siren. And everyone knows that time is critical when it comes to strokes. I also clearly remember not being able to lift my left arm which was in the way of the safety buckle on the stretcher and the EMT had the audacity to roll her eyes at me and give me attitude... not being able to move one side of your body should be a CLEAR indication of a stroke symptom. Because of the EMTs negligence and lack of knowledge, it left me with physical disabilities. They need to train and hire better EMTs. read more

This review is about their billing department not their drivers. Their driver was good, he did go the wrong way but was like one minute longer to do a u-turn. They have very rude people in their billing department. I can't stand when I have to call them they are rude and not helpful and ask for WAY too much personal information just to verify my son's account (why do you need my birthday to verify my son's account when I verified his name, his DOB, my name, our address and phone number-- now you need my social and my birthday??? Sounds fishy to me. I told him I think I gave him enough information and he said I will just find it myself ma'am. After a while (obviously he couldn't find it) I asked him can he really not go over the bill with me simply because of my birthday?! He said no. So after a long silence he decided to talk to me. Makes no sense. Not sure how to reply to the comment below but I call on my kid's bills all the time and yes I have to identify them and verify some info but I've never had to give my social and date of birth to be able to talk about a bill. My son's had 15 surgeries so I think by now I would know what's normal. Regardless of that, the guy was very rude and sassy on the phone-- no need for it!! Obviously if you actually read the reviews left on here all the bad ones are about billing so if you really want to be helpful clean house in your billing and become an honest company-- without that it's just empty words to look good on Yelp ;) read more

I still have not heard any reply back from Alex...I found out he is the public relations for CARE on Yelp! I suspect he initially replies to the negative reviews but doesn't actually look into helping. Im very disappointed with this poor customer service!! read more

I called to provide payment. Not sure if the representative was having a bad day or what, but she hung up. I was on hold for more than 10min due to high call volume! If you don't want payment, then why go out of your way sending letters?! read more

I just finished messaging with our Monrovia City Council since CARE is the only service that we have in Monrovia, CA if you call 911. This is terrifying. I received a bill for $2,710 for a 12 mile ride. My insurance reimbursed at in-network "reasonable" rates and would not reimburse for any "unreasonable" or duplicate charges. This left me with a bill of $2,172.59 (deemed unreasonable and duplicate). I still have not been able to speak with anyone about the duplicate charges and unreasonable rates. I called and emailed the pfs@falck.com address once a week and never received a response. My last email to them was after they sent a "Collection Warning." I had to pay the bill to avoid collections but still have never received a response from them about my questions. If anyone is involved in any legal action against this company please message me so I can join. I'd be happy to forward my email chain supporting the outreach attempts but from the reviews below you will just receive an apology from the company so why bother? **I like how the description from the company here notes, "we encourage you to shop around for not only the best price, but for the best service..." shouldn't a successful company be marketing themselves as offering this?** read more

Care Ambulance Service - In their own words - Medical Transportation Near Me - Orange, California

The rudest phone operators ever!! Rude...obnoxious, I paid my bill in full but still charging my credit card again and again even after I called that rude opertater 3 times, I got my refund 10 days later, 3 times, looks like they used people money for free to stay in business. read more

NOW THIS IS HARASSMENT I have been called 12 times withing 45 days over balance billing that this company is allowed to do in California. Well guess what there is a law in California that protects people from being harassed over bills. They have some person, who I'm sure is well paid, to reply to these reviews. He will experience the receiving end of what corporate greed means. read more

Hello everyone , was my pleasure to have the service and transportation for my father, when he was going through the treatment of pancreatic Cancer for omost 4 years. The Care Ambulance team was upstanding and make my father field safe and secure...The different on me and every one out obviously is money!!!I loss my dad , money is something you can get it again....Don't devalue the Care Ambulance transportation team. because you disappointed with the billing address. When you requested the service you expect HUMANITY AND FEELING from the service...MONEY NOT HAVE FEELING... GOOD JOB CARE!!!!! read more

The amount they bill is exorbitantly high in relation to the service and the incompetency of the dispatched EMTs. The EMTs really struggled every step of the way. They had to even loosen the straps on the gurney so that my hands and legs were free to physically ASSIST them to do their job throughout the transport AS I WAS ON the gurney. There were several points I felt like they could have lost control of the gurney. It was nerve wrecking. There is a glaring lack of training or screening at Care Ambulance Services. I was physically capable enough to assist the EMT's, but I can't imagine what they would have done with someone in a more critical condition. The negligent practices at Care Ambulance Services can be potentially lethal. read more

"Care" Ambulance doesn't care about anything but the bottom line. They charged me $1,900 for their services & when Blue Shield declared I should "only" be paying $752, they refused to adjust their bill. "We don't have a contract with Blue Shield (or any other insurance company for that matter) because we refuse to accept their discounted rates," I was informed by an uncaring employee. The health insurance system is broken at every turn and major reforms are needed. We don't need dozens of insurance companies "competing" for our business. Our healthcare is a commodity; a necessity of LIFE. Quit playing with our bank accounts and allowing companies like [weDON'T] Care Ambulance to continue to rip off the powerless masses during our most vulnerable times. read more

How horrible is it that an organization would take advantage of you when you are too sick to protest. This is exactly they way that Care Ambulance works. They changed me nearly $1000 to move me almost 10 miles, not even for an emergency , just between hospitals. After my insurance said it was too much and paid only $270 they came after me for nearly $700. They would not negotiate the price and basically said pay up or we will ding your credit. If you have the choice DO NOT USE CARE Ambulance...unless you really want to get taken for a ride! read more

same complaint as everyone else - they price gouge you. Especially if you have insurance. They sent my minor son, who was recovering from a stroke, bills threatening legal action even though my insurance company continued to tell me not pay as they had accepted payment from them. They are heartless & cold & "CARE" only about money & getting it from the most defenseless of people in their time of need. My insurance company finally sent them a cease & desist, but we shall see if that puts an end to the matter! read more