I called this place to book an appointment for my mom, they answered and said I would call back no…read moreone ever did what kind of customer service is this! Will never book an appointment with them

This service was available when I was desperate to get my father to the doctor and to the hospital…read more Both drivers were very kind, careful, and gentle with my elderly father. It is best to book them far enough in advance though. If you give them little time to find someone, or do it on a holiday or late in the day, expect to be charged a bit more. I recommend these guys though, you won't be disappointed.

We have utilized Premier Ambulance for both emergency and non-emergency transportation services on…read moreseveral occasions over the years. Vehicles are clean. EMS Personnel (Mr. Charles Castaneda and Mr. Israel Hernandez) are respectful to both patient and family members, very kind and attentive to details (IVs, injured areas, etc.). Chris in dispatch is professional and efficient in scheduling transport appointments. During challenging times, it's a joy to work with a company like Premier. Thank you ALL for your assistance!

I wound up in the emergency room near my home for infection treatment. My care team called Premier…read morefor transfer service to another hospital with a bed for me. A team of two friendly, experienced professionals arrived to get me onto their gurney, lockef into the ambulance, and arrived within a half an hour late at night to get my new arrival situated. Then, after my care was finished a few days later, a second team arrived to take me home. They took the utmost care to make me feel comfortable, supported, and unafraid on the journey, going so far as to help me climb the long flight of steps to my door. Again with utmost patience and professionalism. Thank you for making what could have been scary a wonderful experience (both times).

Had the pleasure of working with Stephanie and Logan today. They were professional, respectful, and…read moreso kind. After a medical condition my dad needed transport from hospital to home. They checked the area, made sure they could bring him in safely without any obstructions. They made sure he was in his bed and comfortable. A health crisis is enough to deal with but when you experience such care and kindness it makes a difficult situation bearable. Stephanie and Logan, we are so grateful! Thank you! Premier Ambulance - Oxnard/Ventura area

Premier Ambulance engages in balance billing, an illegal practice in California under AB 716. This…read morepractice bills the customer for the amount over what they agreed with the insurance company. Premier has settled with the government for over 3 million dollars for this practice when billing government health care programs. Once notified of the error in the billing the company resends the bill with threats for collection agencies to assume the amount. This will take you a considerable effort to work out with them and your insurance company. A 10 minute ride will become a nightmare.

I called 911 on 1-17-2026 at 5:15am and told them that i was told on Friday night by the lab that…read moredraws my blood twice a week that my BUN-creatine level was 41which was very high. I told the fireman that I had talked to St. joseph hospital where i had just been about my level. The hospital told me that I needed to be re-evaluated asap as this level was very dangerous. The head fireman told me that I could be taken to St. Joseph's hospital since it was only 17 minutes away and within their jurisdiction. I was put into the ambulance and soon found out that I ended up being taken to La Palma hospital, which I had refused to go to. I was taken into the hospital and told by the 2 ambulance drivers from emergency ambulance service that I would not stay. They started treating me very poorly with bad comments, telling me they hope they never see me again. They also said get off the gurney and go sit in the cold in the lobby and just left me there. I called my neighbor who was able to take me to St. Joseph and do what 911 should have been able to do for me. I have since contacted the Buena Park Police and was told that I have the right to refuse to go to any hospital and should follow up with my complaints since they are valid.

Disheartening Experience…read more I recently had an unfortunate encounter with this company and I must say that I am deeply disappointed with the level of service and compassion I received during this distressing situation. After a medical emergency, I had to call for an ambulance to seek urgent medical attention for my daughter. Naturally, I expected the ambulance crew to handle the situation professionally and with urgency . However, my experience with fell far short of these expectations. This was not the major reason for this review. The issue arose when I received the ambulance statement and wanted to get assistance on the billing. Despite the health insurance coverage, I was shocked to find that the charges were exorbitant and wanted an itemized statement. I decided to reach out to the company to inquire about the charges and explore potential options for assistance. I understand that ambulance services come with associated costs, but as a responsible consumer, I expected transparent communication and a willingness to address my genuine concerns. I reached out numerous occasions for an itemized statement. Finally, I received something, but it wasn't an itemized statement. It was actually a revision memo from the EMS director about the established maximum emergency ground Ambulance rates effective January 1, 2023. Unfortunately, this company failed to deliver on a basic request. I wanted to get an itemized statement of all the charges. So, I can contact my insurance company for any disputes. I reached out to Emergency Ambulance Service, Inc once again. I was pretty irate and wanted to get HELP! I asked them that I am willing to negotiate and pay the obligation. The associate informed me that if I can't afford it. They have payment programs for that, I get that there are payment programs. But I need an itemized statement to see what's all billed. They informed me that what they sent me is an overall itemized statement. I escalated the call for a manager and was told someone would call me back. Unbeknownst to me, I received a letter from a debt collector. My account was sent to a collections agency. I was really perplexed that it was sent to a debt collector and all I wanted was assistance to pay the amount owed. Today, I called Emergency Ambulance Service, Inc. and Ann picked up. I asked her why did my account get sent to a debt collector. If I reached out so many times to get assistance. She told me to call them and hung up on me. I called back and another associate picked up. I told him my situation and he states same thing. I requested a supervisor and after being placed on hold for several minutes. The associate came back and told me that the manager informed him that I need to call the debt collector. Tara the manager wasn't even willing to get on the phone with me.I sincerely hope that this company doesn't continue to treat other people like this.In times of crisis, it is crucial for companies to show compassion and understanding. In conclusion, my experience was deeply disheartening, and I hope that this review serves as a cautionary tale for others seeking prompt, compassionate, and helpful assistance during medical emergencies.

Rite Aid is a good company for a patient transport. Drivers…read moreare excellent drivers and they're able to get you to your appointments at a considered time and safely

Highly recommend! Everyone from Ghadeer to the driver Ahmed was fantastic. Easy to understand and…read moreeasy to work with. Absolutely will use them again, have useful them twice now. Always on time and comfortable.

I requested Coast 2 Coast to transport my mom who requires a gurney. She is very fragile . My first…read moreinteraction with the owner Chad was amazing he's professional, polite and kind . His staff Ahmed and Darren were amazing attentive and professional. They drove with due caution and handled my mom with care. I will only use this company to transport my mom. If you're looking for a great company for non emergency medical transport use this company .

Coast 2 Coast Transportation provided excellent customer service. The driver was early for my and…read morenotified me. We made it to my appointment with time to spare. It was an excellent all-around experience. I recommend them to anyone needing transportation services.

I highly recommend this business for medical transport. Carrie was very caring and on time. No…read morehidden cost or surprises. We will definite use this company for any future transportation.

I can't say enough about the service from Ryde-Care. Carrie answered the phone and she was…read moreincredible with her customer service. Corbin was the driver that picked up my mother. He was more than polite and treated my mom with the utmost respect and care. Both Carrie and Corbin sincerely have a desire to care for the people they transport. I absolutely recommend Ryde-Care to everyone that needs non-emergency transport. They actually went out of their way for me and it was above and beyond. I don't write reviews very often but they deserve the kudos for their service!

Golden State Medical Transport is outstanding. The team is professional, caring, and always on…read moretime. Their vehicles are clean and comfortable, and I really appreciate the GPS tracking for peace of mind. They made the whole process for me and my grandparents stress-free, and I'd recommend them to anyone needing safe and reliable medical transport.

Horrible ride transport company. I will never use them again. Our 1st pick up driver went to the…read morewrong location. The gps kept giving them the wrong directions. On our return ride will call, they first wanted to make us wait 3 hours for a pick up. Then I got them to agree to 25 minutes, still long considering Lyft comes in under 5 minutes. Then the driver never showed up. Also, they don't send confirmation texts giving you the car's description and plate number. Very unreliable and I'd never use them again. You get what you pay for.

I have not used PMT. I got verbally harassed by a PMT driver. He was yelling at me from his vehicle…read moreand making "WEE-OOH" ambulance noises with his mouth. He continued to do this for two stoplights. Not only should he not be harassing women PERIOD, but he's harassing women on the clock in his work vehicle. I'm sure PMT does not know about this man's behavior, but hopefully this information is enough to track down who the driver was so PMT can do something about him. I wouldn't want him driving my sick relatives, or anyone else, around with that kind of behavior. Ambulance #25 License Number: 37455P1 This happened at 9:15 AM in Buena Park on August 1st, 2015. The driver was a white man with a buzzed haircut.

PMT was hired to transport my mother to Sunday church service. A wheelchair van was ordered to pick…read moreher up at 8:30am from her apartment in Riverside (La Sierra area) to transport her to church in San Bernardino where her son was the Pastor and her attendance was to be a surprise Christmas gift to him from his church administrators to have his mother whose ailing health mostly keeps her at home in bed present at Sunday's Special Christmas Services that started at 9:30am. A secrets that been kept and going good until day of. As daughter & caregiver, I had Mom dressed and ready go 45mins early. In between the time waiting PMT dispatcher called to inform us they were sending van and would be transporting mom on a gurney! I can see just now after reading some these other reviews that they tell everyone that bull crap as smoking mirror knowing people wouldn't want to accept it, that so they have a excuse to be ridiculously late because a wheelchair van would had to be re-routed (probably because they're always overbooking)! They were 90 mins late and that's all I want to say about this @#$%^. AW

I appreciate the flexibility of the driver to come 45 minutes later than the original 1030 am…read morepickup time. I had a pleasant ride home to my residence. I will recommend Genesis LA Transportation to my family, friends, and neighbors for their medical transportation needs.

My client has a doctor's appointment and needed a transportation. The daughter called a few but…read morethis one quoted her a reasonable amount. On the day of the appointment, BJ is our driver. Very professional, friendly, and have a good driving skills. BJ helped my client in her wheelchair, made sure she's safe and comfortable. He picked us up on time and dropped us off back home safely.