I called AAA because my fuel pump went out in my work parking lot. Michael aka Country came out and…read morewas courteous, and professional. He helped me get my vehicle from Sanford all the way back to Spring Lake to my mechanic. He's a great operator. I had the pleasure of working with Logan once before a few months back as well and he was great as well I would definitely recommend this company.

NIGHTMARE....RUN.....DO NOT USE THIS COMPANY....Worst towing company in the state! I will never use…read morethem again. The staff and owner are extremely rude. They towed my vehicle to the wrong place. I called and ask could they please ask the driver where they towed it to because I've been waiting over 30 mins and it not here at the address that was given. The female representative yelled, cursed me out, then hung up on me multiple times stating that my car was there and her tow driver knows how to do his job. After calling and begging to please calm down and help me locate my car with valuables in it (why I got a ride to the towing location to remove b/c I wasn't able to carry the items before receiving a ride) she put the driver on the phone and he didn't know where the "mystery address" came from where he dropped it. He dropped it at another location that was no where near the address I put in to drop off. He stated he would come back to get my vehicle and take it to the right place. Could you imagine going through emotional and verbal hell not knowing why your car isn't working, who will fix it, or how much it will cost, finding a ride, having to continue paying for a ride until you find your missing car that was taken to the wrong location....and receiving the worst customer services ever while being cussed out, yelled at, and hung up on and paying for that service. What a NIGHTMARE! I'm thinking about taking them to court for emotional distress. Writing this now is causing me great distress.

Do not use Paradise Towing & Recovery. They are scammers. A friend of theirs lied to them that…read morethey were the owners of a property. They had our son's vehicle towed from someone else's property so that they could scam money from us. We went down to the Sheriff Department to report the scam. The Sheriff Department informed us to file charges against them. We filed charges against their friend and Paradise Towing. This will be resolved in court.

Great service from the scheduler Rebecca and from the driver. Fair price to tow motorhome.read more

Excellent service received by this awesome company! My vehicle got stuck in the mud during the…read morerecent heavy rains. Two other tow companies ATTEMPTED to get my truck out but none could. One of them actually damaged my vehicle which resulted in a $690.00 repair bill for them! Ellis Towing showed up within minutes from me calling and got me out in less than 30 minutes. I highly recommend this company for all your towing and recovery needs! A+A+A+A+A+

Thank you Jimmy for saving the end of my day! Thank you for getting me hooked up fast & securely &…read moreover to Black's on Wicker St. before they closed. U R the Man!! You were very kind & professional & again speedy. I will recommend MoCo Pro Towing to everyone now. Thanks again for being a Rock Star & I will add you to my favs

Very accommodating with prompt, courteous service. Logan and Cory are the best. They looked for…read moreways to help me out during a rather stressful time.

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I gave them benefit of the doubt time and time again, but I was continuously lied to about an ETA…read more I was charged $80 for an assessment of the vehicle damage. I was told to order a part to the rear bumper and they could put it on. I was told to reach out to them when the part arrived and I done so I was given a date and an ETA after I begged for it and they never showed up nor did they communicate they wouldn't make it. I had to reach out to them and got a response that he was still at the prior scheduled repair and sometimes things take longer. I'm not slow and I know things happen, but communication is key. I also put my day on hold for the second time as they gave me a time frame. Then I was told "If I'm at an appointment I don't always have my phone, my hands are greasy so can't text, etc". All clients should be of importance including the one you gave a time frame. It takes 2 minutes to wipe your hands and send an update on the situation. Then he says "I was trying to do you a favor by coming on your off day". I didn't ask for any favors and sent messages offering to get off early either afternoon so job could be performed and again no response. They take your money and do not render the service that they told you they would be able to complete. I now have bumper that possibly can't be returned and job not done. I will be reaching out to YELP because they advertise for them and they're getting over on people. I will be filing a complaint with the local police department for fraudulent activity. I will also be reaching out to an attorney because this is unacceptable and not one time was offered a refund, but he's made that clear that's their "diagnostic assessment charge ". Oh, and they mentioned a discount for first responders that I didn't even get. Please do not give these people your business your money or your time. I honestly had high hopes because when I finally did meet them, they seemed genuine and then they played my face. If the job was something that they honestly could not do or didn't want to do all they had to do was tell me not keep stringing me along. If anyone needs screenshots of the conversation, I have that too. They wanna say we can still complete the job our you can go somewhere else. At this point you can't be trusted and I waste my time which is valuable as well as everyone else's. He kept saying he understands my frustration and I reminded him multiple times that I'm not frustrated. I'm past that I'm pissed off. Had I have known what I know now I would've ran and not wasted my money nor my time. I have all the screenshots if needed.

Driver was extremely nice amd understanding of my situation... I feel bad I talked his ear off…read morebecause I had been alone last 3 hours and I'd like to appologize for that ! But at no time Did he ever seem aggravated with me ... he was the first tow driver that's ever driven me home and I was nervous about jt but the minute I met them I felt st ease... extremely professional ..,, amd I would recommend this tow company to anyone .. I was updated from 3 mins after I called my insurance company as to when they would arrive till when they were there ... I liked that for it took the guessing time out of it.,, I tried waving them down as they drove away to come back I didn't even think to tip amd I apologize for that .,, it was an after thought and I blame it on trying to figure out how to get a car asap amd it being my first time ... In no way shape or form was it about the service I feel really bad about it so I immediately made sure to leave a good review so your aware how happy I was with the service . Thank you

This towing company OMG they are the best. Lets just say my racing heart beat and the few strands…read moreof hair i lost during this hectic time. They made this process so so easy. So being that I have never had my car towed in the nine years of me having her, they were so awesome. My friend took me home after my car broke down to get all my information so I could call my insurance company. When they set up for my car to get towed they told me I had to be present with my keys. So I went into a panic because now I am home without a car. My fiance was going to be home in time but he got stuck in traffic. My heart and my stress level was at 100 due to the fact that Uber was not working and also the taxi cabs in Raeford said that it would take too long. And my friend from early lives about 40 mins away. Soooooo I'm stuck at home with no way to Spring Lake to give the tow company my keys. I called them directly and he said no worries ma'am (Let me see what I can do) where is your car? is it backed end? Are the wheel straight? I said yes. He said no no no you are just fine....we will just dolly it over, you do not have to be there.... What a relief !!!!!!!!He said you are just fine calm down Its Ok we Got you.......Thank you....I felt so much better. It was like a weight lifted off my shoulders thank you AM-PM Towing for such great customer service and finding a solution for my immediate need thank you so much. The driver Jay was so nice and polite. He greeted me and asked me where did I want my car placed. And my car was up on that dolly and down in no time with not a single concern... Jay knows what he is doing and he deserves praise as well.Thank you Jay for taking car of Pebbles. My overall experience was awesome. I will be recommending them. Thank you AM-PM Towing for such a well all around great experience with your company.