CarPros in Sanford, you stink as a company! I toned that 1st sentence a ton too!
Verizon road side assist is contracted with them. I called Verizon at 7:15am this morning, filed a claim just as I had to last night to get my car towed. 7:45am I called the young gentle men from last night that worked for car pros to ask what time a tow truck may indeed be at my home this morning. He said around 8:30am. 8am rolls around I start calling the office. No answer until 8:20am when the "Manager" finally picks up sounding half asleep and annoyed at the world because I'm calling. Rudely finally gives me a maybe time but isn't sure, blows me off. Also, while asking if I want to cancel the claim I made because clearly, she didn't care. It was very clear to me then, I was a complete bother to her. Though she did rattle to me, I had one car in front of me and I'd be next. Hopefully, by 9:10am. I was ok with that as she said someone would call me in a few minutes but as it got closer to 9am. No one had called as I was told they would call. So, I called the young gentlemen last night again, over the next 30 mins back twice to be told. "I will find out, I'll call you back". He never called back. Go Figure, so I called the "Manager" back who now won't take my calls and has her very rude, caddy, super young, inexperienced, high school sounded, ignorant as crap receptionist stick me on hold not once but twice for 15 mins each time. All the while I call Verizon back. During that.
Verizon calls me while I was already on the phone with them with Verizon Road side assist, to tell me that Car pros isn't going to be able to help me. Now two hours of my time wasted. Reschedule my patients at work and made me late for work was a total waste. All because they are having " delays" and have to cancel my claim. I'm not buying that at all. After 15 mins on the phone with them, and another ten lining up my own tow truck company. I call back to Car pros to be blow off by the young lady who clearly wants to take everything personal so personal she hangs up on me a dozen times because I called to speak to the "Manager". I wait 20 mins or so and call back after my husband did to find out. What the disconnect is and what happened. I get told to "Get over it", "Stop Calling" and they will call the police on me and get me for harassment. That the owner "would not" be returning my calls and basically they don't give a damn. Car pro, you are a pathetic excuse as a company and I hope Verizon Roadside assistant drops you as a contracted company. You will never get my business every again! read more