As I handed them my key, I reminded the manager that these tires are directional and needs to be mounted in the correct direction. He chuckled and said "we got you". When service was completed I walked out, looked and came back in and told him they were mounted backwards, they had to take it back in the shop and redo the work and corrected it. They said "sorry we are training a new guy" (excuses), I even reminded them of this before handing my keys to them!!
I bet 90% of customers don't get under the car and look before leaving, I told them this is A VERY IMPORTANT matter, what if an old lady drives away her new tire blows out on the interstate because the tread is going the wrong way.
FYI....Training a new guy don't mean you let him do things his way and learn from his mistakes, it means you are standing next to him watching, talking and coaching him! I will not recommend discount tires to anyone and won't be a return customer myself.
ALSO....After returning home and letting the car sit for an hour, I checked tire pressure and all 4-tires were 42psi. This is a very small passenger car and inside the door it specifically says 32psi. So, I called the manager to make him aware of another mistake and he said, "I will check our calibration" (ANOTHER EXCUSE). I am now in my garage letting out 10-lbs. of air in all 4-tires after just leaving a 'professional tire place'! read more