I have been a customer for over five years and currently rent two storage units. Until this year, I had no major complaints, but my experience since April has been incredibly frustrating.
In April, I was unable to open one of my storage unit doors. An employee came out immediately, confirmed the door was stuck, and told me they would contact a door company and that the repair would take "a few weeks."
It is now July 23, and I still cannot access my unit.
Since April, I have contacted both the local facility and the corporate office multiple times. I have requested updates, asked for a refund or credit for the unusable unit, and have repeatedly been told that someone else has to handle it. I was referred to the Ohio representative several times, but my calls were not returned. When I finally spoke with her, she said she would look into it after returning to the office, but she didn't even take my account information.
When I spoke with the local facility again, I felt like I was getting the runaround. I had to explain the situation all over again, received conflicting information, and was once again told it would be "a few more weeks." I was even asked to provide a copy of my key, which I declined because I want to be present if anyone accesses my unit.
The most frustrating part is that I use this unit to store inventory for my resale business. I have been paying rent on time every month for over five years, yet I have been unable to access my own belongings for nearly four months. I also cannot move to another unit because I can't get into this one to remove my inventory.
At this point, I'm simply asking for someone with the authority to resolve this to contact me, repair or replace the door immediately, and issue an appropriate credit or refund for the months I've been paying for a unit I cannot use.
I have tried to resolve this privately for months. I'm posting this review in hopes that someone in management will finally take ownership of the situation and make it right. read more
