Trent is a boss. In and out in 5 minutes for a new battery and replacement. Knowledgeable and great…read morecustomer service. Get this man a raise and into a leadership position!

I would give this place 100 stars, if I could. They truly set a new standard when it comes to…read morecustomer service and I have always had the most positive experience with them. When I first started using them, my Honda Pilot had 225k miles and they could have easily taken advantage of my ignorance when it came to mechanical knowledge; however, they never tried to oversell repairs or charge me for a quick mechanical check-up before a long trip like the shops in the past did. The pilot needed a few repairs over the years, but 'she' just hit 310k miles and is still going strong. I recently took my 'new' 2014 Honda there to replace a bulb and they only charged me for the part, no servicing fee. They answer calls and questions with so much patience. Huge kudos to Skyler, he is always so helpful. They truly are an amazing crew and I wish more of their happy customers took the time to leave a review. . . They really deserve all the service business in Chatt.

great service i had my 6l80 and 4l60e rebuilt with no issues they did an amazing jobread more

CJ and his team did great work for me on my 1970 Mustang Mach 1. I would not trust "my baby" to…read morejust anyone, but after walking thru the shop and talking to CJ and seeing his vision for his company, I knew I could trust him to do great work on my car. Thanks CJ. Michael Donnelly

if Mark isn't there These people are useless, literally the only person that spares a second of his…read moreday to get me sorted out. I appreciate HIM not the staff

If women are going to work here they need to know what's going on at least. Took forever to find…read morewhat I needed and that had to be questioned by another employee..

I had such a great experience at Pep Boys while traveling with my five kids and pulling a trailer…read more I suddenly needed two new tires, which was stressful, but the team was incredibly kind and helpful from the start. They put me on the appointment list for the time I expected to arrive and got me in right away. They performed a full inspection and discovered that the tires I previously had installed were the wrong speed rating for my vehicle. They took the time to explain everything clearly and even walked me through how to address the issue with the previous shop. That level of honesty and helpfulness meant a lot. They also gave me an estimated repair time and ended up finishing sooner than expected, which was a huge relief with kids in tow. Everyone I interacted with was respectful, professional, and genuinely caring. I'm very grateful for their excellent service and would absolutely recommend them to anyone. Especially if you want trustworthy help!

Worst auto shop I have ever dealt with. I scheduled a 1:00 p.m. appointment for a basic inspection;…read morenot a walk-in, an actual prearranged appointment. When I arrived, I was told they were finishing another vehicle and that the wait would be approximately an hour and a half. That explanation makes no sense. The entire purpose of scheduling an appointment is to avoid sitting around for hours while the shop works through other vehicles. If they had no intention of honoring the appointment time, they should not have scheduled it. I waited the full hour and a half, and still nothing happened. I then gave them an additional 30 minutes, despite already being far more patient than this situation deserved. After waiting two full hours, I went to the front desk to express my frustration and was casually told it would be another 45 minutes to an hour. In other words, they expected me to wait nearly three hours for a simple inspection that had been scheduled for 1:00 p.m. This is not a minor delay. It is blatant disrespect for customers' time and a complete failure to manage appointments competently. There is no point in offering appointments if they are treated as meaningless.

I was driving my niece's car to run a couple of errands before I had to drive it to a funeral. I…read morenoticed that the vehicle seemed to be leaving larger, more colorful puddles than what standard air conditioner condensation should make, so I put my finger in it to see what the pink/ orange stuff might be. After looking under the hood and deciding it was absolutely radiator fluid I drive to O'Reilly's where Charles confirmed my diagnosis and based on the severity of the leak combined with my suggestion that distilled water might get me to my destination without blowing up the car, he agreed that water would be sufficient and cheaper than the antifreeze. But they don't sell water, so I was more than happy to protect the car by buying and adding the fluid. Charles was kind enough to get his hands dirty so I didn't have to! Yay for this store and especially the employee!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Great service from all working there 1st Class extremely knowledgeable about Autumn Bell parts and…read morevery helpful to make sure I get the right ones

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I was recommended by my mechanic, as he believed they would have an inexpensive hubcap for my 2007…read moreToyota Yaris. Small store front, but when I walked in, SMILES all around, what a nice feeling these days. I could tell there was a huge selection in the back. The associate or owner, came out and looked at my car, and quickly said he could help me. I did not want a set, only the one I was missing. Not only was I given a choice of 2; they were both Toyota logo hubcaps, (even though It didn't matter to me). In and out in less than 15 minutes. I can't say enough good things as they saved me a ton of money (vs an Amazon and/or Toyota dealer purchase, I looked there first!), a smile upon entry was so welcoming, and an install! I couldn't ask for more. I highly recommend.

Lynn (unsure of spelling) and Scott repaired the curb rash on two of my 2020 Model X matte black…read morewheels. They turned out great and they got it done in one day. You can barely see the repair.

The place is spotless and everything works every time. My last visit I didn't follow the clearly…read moreposted and very understandable instructions. As a result, the charge was considerably more than I thought it should be. Again, this was MY error. I contacted the owner and we figured out what happened. As a result, he issued a refund. Customer service at its finest.

a perfect place to wash my car... exactly what I was looking for... I'll be there at least every…read moreother week keeping my car nice and clean! great value and nice and clean bays...

The wife's Audi Q5 went in last fall for a few things, but working with Perry gave me complete…read moreconfidence in QEG - we wound up having multiple things done to her Q5 to update it a bit and make it more exciting: new front grill, new blackout emblems, new aftermarket air intake, a tune to make more ponies, fresh powder-coated rims and new tires all around plus an oil change. The price for everything including labor wasn't cheap, but it was good for the amount of professional work that went into what we wanted done. They took the minimum amount of time and Perry worked with me along the way as I kept adding things. We recently got a check engine light and got it into QEG to find out that the turbo was having a problem. Instead of a bill for an entire new turbo and associated labor costs, they narrowed it down to a $400 part (plus labor of course) and saved me a few thousand. In and out with ordering the part was less than a week. These folks know their Audis!

Perry, Jimmy and Pops are great to deal with, and the mechanics do a great job. We use them for my…read moreson's Volkswagen, and they are very knowledgeable. They worked on a headlight harness, control arms, and they were even competitive price wise for new tires. They work on Audis, Porsches and Lamborghinis, too.