I had a great experience at sound ford! I was nervous based on the negative reviews but I truly had…read morea great experience buying from this business.

TL;DR - bought a used truck from Sound Ford, was told everything was "all good" with the truck, and…read morewithin 2 days was at the service center with multiple faults requiring repair, and was in the shop for the next 9 days. I purchased a used 2025 F150 lightning, 26k miles. During the buying process the truck was not able to be test driven, "just got off the truck and needed a safety check," so i test drove an equivalent vehicle. Upon picking up the vehicle, they handed me the keys, no orientation to the vehicle, and said we were good to go. The very first time I turned on the truck, there is a notification that the car needed to be serviced and to contact the service team. I notified the dealer, who informed me that this is likely a result of the safety check, that these notifications were simply not cleared and that the truck was "all good", and to just drive home. I cleared the notification, drove home. Notifications continued the following day every time I started the truck and after having the truck less than 2 days I took it to a closer ford service center who informed me of multiple faults detected that needed repair. The truck was being repaired for the next 9 days. Just got the truck back, thankfully everything is under warranty, which would not have been yhe case if the truck had 10k more miles, or was 1 year older. I was told the repairs were very costly. The buying process, including not being able to test drive the truck, no orientation, and brushing off the notifications leads me to believe they knew of the errors and didn't want me to be aware of the issues prior to drivijg off the lot. I would be extremely cautious buying a used car from this dealership.

KIA service has never let me down. This is my second or third appointment at this location. It's…read moreeasy to find, easy to drive into service; FYI no more waiting in your car - get out and go to the service counter - that was a bit awkward but now I know! (Nothing and no one indicates the procedure that I could tell). I was getting recalls taken care of and an oil change. A newfangled trick is they send you a video of your car being inspected. They took care of everything quickly and the complimentary vacuuming was much appreciated. The two gentleman who helped me at the service counter - Chad and Dorian - were both pleasant and efficient. I'd like it if they cleaned up the upholstery in the waiting area. It's covered in long female hairs. It's not "gross" per se but it's not great, either. It's a cute set up, very stylish, although the seats are rather hard. There is a coffee machine available, a popcorn machine that I didn't quite trust (how long had the popcorn been in there?), vending machines, and I *think* complimentary snacks behind the service counter - with a hand written sign, they could up that game a little. Honestly the lobby is kind of meh, with toilet paper boxes just sitting out and almost nothing of interest on the pamphlet counter. Best part - in and out quickly, at a reasonable price. Thanks!

Poor customer service. Dismissed concerns and lost a longtime loyal customer. Dismissive service…read more Firestone fixed my issue the same day and earned my business. Service Advisor Brandon was the worst. Disappointing experience from a longtime customer.

Joshua Breshears and Samantha Martin gave us amazing service and patience to guide us to our…read morepurchase on my new 2026 RAV 4 Woodland PHEV. Amazing staff and amazing cars Renton Toyota

I am writing this review to warn other customers about my experience at Toyota of Renton…read more I went to Toyota of Renton for a routine visit, and during that time they told me they tested my car battery and said it was failing and needed immediate replacement. Based on their diagnosis, I was advised that the battery was at risk and should be replaced. Trusting their professional opinion, I immediately went to Costco and purchased a new battery. Since my original battery was still under warranty, I returned it to Costco for a refund. However, Costco tested my old battery in front of me, and the results showed the battery was in good condition. They tested it two more times, and all results confirmed the battery was good. To be absolutely sure, I also took the battery to a separate independent repair shop, and again, the battery tested normal with no issues. I later returned to Toyota of Renton to speak with the service manager. The only response I received was a printed battery test result from them. There was no explanation, no accountability, and no resolution, despite clear evidence from multiple independent tests showing the battery was fine. I have kept all printed test reports as documentation, which clearly show conflicting results between Toyota of Renton and multiple other professional testers. This experience caused me unnecessary stress and wasted time, and it seriously damaged my trust in this dealership's service department. I strongly advise other customers to be cautious and seek a second opinion before approving any repairs or replacements here. I will not return to Toyota of Renton in the future.

Diane is the absolute best, definitely contact her for a great experience. She's very knowledgeable…read moreand extremely helpful

I've had now two bad experiences with this Subaru dealer, specifically at the service and parts…read moreshop. Never filled my tires to recommended psi in a routine service appointment. My rear bumper had been damaged and they couldn't snap the bumper clips back into place, told me I needed an entire replacement for an invisible crack. The service videos they take are poor quality and don't show details, mechanic talked so fast I couldn't understand anything said. Overall I do feel like this is a repeated pattern, I've had two appointments for routine service and have been disappointed both times. Won't be coming back. Service your car at a local shop, save yourself the time and stress.

I found a vehicle on the dealer's website which I thought might be a good fit. I made an…read moreappointment online. My assigned sales consultant was Carlos Ramos. While the vehicle didn't quite fit with my specific needs, I found my experience of working with Carlos to be enjoyable. He was friendly, straightforward, and listened closely to my needs. The type of associate who values customer service over sales. Although this deal didn't pan out, I would 100% do business with Carlos in the future, and recommend asking for him if you are in the market for a vehicle. With that being said, it's worth mentioning that this dealership is no-frills. There isn't a fancy lobby or great amenities, but it's still setup adequate enough. Nonetheless, glad to meet a decent salesperson like Carlos!

After 7 years, I gave them another chance hoping for a better result. It was worse. Called for…read morebulbs out replacement in the center brake light in the hatch of my Fiat 500. They once again were unable to get me on the schedule for 2 weeks and quoted $125 for the job. I watched 3 youtube repair videos, spent $15 for 6 bulbs at Walmart, and did the replacement myself in 15 minutes!! I do not understand why such a simple bulb replacement costs so much and takes forever for this dealership to help a customer. In my opinion, only an idiot would patronize a dealership that will surely over charge them and take advantage of their ignorance. You have been warned. Do the research and Avoid this crooked Mopar dealership.

This last month I have been contacting dealers in my region who have a used/lease return Cadillac…read moreLyriq AWD. Jamison Vincent was the sales representative at Brotherton and the first to give me a price to work from. It's much easier to narrow the field when I have a quote to give to other dealers. Jamison was informative and willing to answer any question I asked. He connected me with his sales manager Cole early in the process, which was refreshing since most of my history when negotiating on a car the "sales manager" is that guy you can never talk to directly, who stays out of sight and sends the salesperson back with "bad news". I found Cole to be very engaging, forthright and willing to explain his thinking on issues I might not be educated about (I've been researching EV's for several years now but they are different.) Last week I felt I was informed enough to make serious offers on 4 different cars in two states. In the end Brotherton had the best car for the money and as it turned out, an unbelievable team who greeted me like a member of the family, updated me on the process and walked me through each step, the final one being the Finance Director, Kimberly Harp. In the past this is the place most deals "go south", but on the contrary. I was so connected to Kimberly, her passion for customer service and professional competency, I wanted to stay there the rest of the day. How many car dealer reviews have you read where the buyer wants to stay around for more? Every member displaying an open hearted desire to make sure I had a great experience yet professionally handled all business issue with complete transparency and a thorough explanation of what we were doing and why. I have bought many many cars but I have never left a dealership so impressed by the people, their sense of team, a shared vision and with a conscious intention that I feel served. I was so impressed I almost forgot I was buying a car.

After a very bad experience with Larson Cadillac in Fife, I contacted Renton location for service…read morerepair because my car had lost its internet signal. They fixed the issue after 2 days. Very nice and friendly staffs. I wish I came here to buy my car in the first place. Meanwhile, it has been over 3 months, I am still waiting for the manager at Larson Cadillac to respond my email after he said he would update with me soon. From now on, I will pass my words on how Renton Cadillac taking good care of their customers. 100% satisfied with their service. Thank you Marvin for fixing my car!

I had a great experience purchasing a truck from Richard and Frankie. There were some issues with…read morethe truck before purchase, and they got it dealt with and fixed quickly. I have had some bad experiences buying cars in the past and was expecting more of the same, it was not the case at Good Chevrolet. The sales staff was kind and helpful, and Richard was easy to work with. I did not need to go back and forth on my price or my expectations. I happily drove away the next day with my new tuck, and I would gladly from them again.

I really don't leave reviews but this experience kinda' raddled me. I purchased several vehicles…read morethrough this dealership, and I've always felt that I was treated fairly. I recently was looking to purchase a vehicle and started working with a sales person there. After I deciding what I wanted, I was told I would need to even put more money down then I felt comfortable doing. OK fair enough. Later that evening. we found a another vehicle, a little more mileage, but a lot less money, at a different dealership. Well, since earlier, I was told that I would have to put more money down than what I wanted to at Good Chevrolet. we decided to go with the other dealership. I called the sales person to let them know that we found another vehicle, and thanked him for the help, I stated I would come to them at my next purchase and continue to shop Good Chevrolet. The sales person became very agitated practically yelling at me that I didn't give him an opportunity to compete for my business and that what I did was very disrespectful to him. I was a little nonplussed and honestly shocked by this response. I thought it would be more of a happy I found looking for in my budget and to please remember them for my next purchase. it was just really shocking that this sales person came back at me this way, and telling me how disrespectful I was in, not giving them an opportunity to compete for my business. I responded it was me who chose to even call back and let them know that I had found another vehicle. That I could've just not called and if they called me once I realized it was Good, I could've just let the phone go to voicemail or not picked it up at all that I wanted to be open and honest and let them know. Hey, I found a vehicle in my price range. Thank you for showing me what you had. Not to communicate with them at all, would've been the disrespectful thing to do. He Finally capitulated that this was Could have been his fault because he did not make clear the numbers he presented to me were estimates, but still it was more than I was comfortable spending. In our conversation, at the dealership, he kept going back to an office and spoke with someone named Oscar, I believe This was when he returned, he stated I would have to put more money down or I would have to purchase a more expensive vehicle. Never the less this was totally out of my budget I've purchased several cars at this dealership And always walked away as happy as you could purchasing a vehicle from the auto dealership. However the attitude I received really has me considering if I'll ever go back to Good Chevrolet again.

To first start out, the online experience was something new to me and it was very convenient to…read morehave, when you don't want to physically drive to a dealership. Enterprise might not have a huge inventory of cars, but with a little research and looking around, you might surprisingly find the right car. They do their best to update their inventory as often as possible and when you see a vehicle "in certification," then that means it is being checked out before being available for sale. During the time I was looking online, I was being helped by Ana (Sales Consultant) and Devin (Senior Sales Manager) via email, after submitting an application. They both went through the process of what vehicles I was interested in and when you let them know what you want, they will complete the application process to see what you qualify for. I then received a call from Ana or Devin, with both of them introducing themselves once again and going through what I was qualified for. They throughly made sure everything was correct and if they missed anything to confirm or review. After everything was confirmed, it was time to go in-person to meet them and the vehicle of my choice(s). Upon arriving, I was already familiar with the location since I have rented a vehicle from there before, just now working with a different side of the building. When going into Enterprise, it was very clean and inviting, as there was somebody to greet me. From there, got to meet Ana personally and from there, we went right into business with the vehicle I was interested in. During the process, Devin came in and introduced himself once again to formally welcome me at this location. Ana made sure all information was correct, then brought the vehicle for me to take a look and out of the many decent amount of vehicles they had in their lot, I went with the 2021 Volkswagen Altas and it was amazing to look at, both interior and exterior! After looking at the Volkswagen, I wanted to take a look at other vehicle they had on the lot and Ana was very patient with me, telling me to take me time. After taking a look around, made the definite decision on getting the Atlas. Went through the complete application process, signed all necessary documentation and once everything was good to go, I officially got my car! A couple days after I purchased my vehicle, brought it back in for Devin to take a look at because for some reason the remote start was not working. So Devin told me to bring it on it to see if something could be done with their technician team or it would have to go to the dealership. After waiting a couple hours, it was finally working and it was just due to the coding of the vehicle, which was reset. In the end, I honestly had the best experience with both Devin and Ana, so if you get to have a chance to interact with them, you are in the best hands! They both were understanding, professional, patient and VERY transparent, which you do not get at a lot of dealerships. They made the experience for both online and in-person smooth and stress-free. In my experience with Enterprise, I would highly recommend going to this location to find your vehicle, if you choose to do so or if the options are there for you.

Sure, they were helpful and polite with the car buying. But we decided we didn't like the car, a…read moreDodge Charger, a couple of days after taking it home. Since they have a 7 day money back guarantee, we took the car back. Now, they weren't so happy and polite. But, we asked that they go forward with the return process. We didn't finance, we gave them a cashiers check for $24,000, which of course, they said it had been deposited, and that they would have to get it back from corporate, and it would take a few days. Well, it's been well over a week, we have not heard anything, nor do they answer our text messages. We aren't sure what they are trying to pull. But we get a very uneasy feeling from all of this. Wish we had never gone there. Maybe the smart thing to do, would be for them to hold any deposits, or payments on a car for 7 days, THEN make the deposit.

I bought a Nissan from Kennelly's after seeing an ad online for what seemed like a very good price…read more It was a good car, I enjoyed driving it for several months, then got in a head-on collision which totaled it. My insurance company paid off (due to the driver who hit me being uninsured, and leaving the country) $1500 more than I paid. So, it was truly a great deal, better than I had thought. Everyone was very nice, I enjoyed visiting the car lot. Highly recommended.

We were interested in a vehicle we found at Renton Auto Mart listed on Craig's List. At first we…read morewere excited as it was the only vehicle we were looking at close to Kelly's Blue Book, and we were determined not to pay much above this as our bank officer told us their valuation of the vehicle, which determined financing and rate, would be even below KBB. For three days we called to see the vehicle but the salesman kept telling us the owner's wife was driving it. He couldn't answer any questions about the car's finish. If you're going to sell a car and list it on a website as available, don't let your friends and family use it in the meantime while potential customers are interested in buying the vehicle. How do we know how your family is driving a car they already know they won't have to deal with fixing? And every time we called the office whoever picked up would actually put the phone down on his desk without first excusing himself to yell at someone in the background. We could barely hear what the speaker was saying when he finally, unapologetically, returned to us. Extremely unprofessional "business." Be warned.