We now are enjoying beautiful laminate flooring throughout our 2 story home, and a beautiful tile…read morefloor in the master bath. New Design Center made a big job like this painless. Omar helped us to arrive at the best decisions for our new floors. J.Gamaliel is a highly skilled tile craftsman that created a beautiful master bath floor, and Rafael worked hard with great skill and efficiency to make a beautiful laminate flooring upstairs, stairs, and downstairs. There were several heavy pieces of furniture that Rafael and Hugo moved carefully and returned to their sites during the installation process. All aspects of this adventure were done with great professionalism. They conscientiously cleaned up as they went along. And they finished days ahead of what was estimated. Good communication with Nell. Frankie checked in every day to monitor progress and answer any questions. They all delivered on the promise of excellent work. We are very happy with New Design Center and send the highest recommendations to anybody that is interested in excellent skilled work. Toni Andersen Lake Elsinore

New Empire Design made our dream kitchen become a reality!…read moreEvery step of the way they were professional, responsive, reliable, and delivered what they promised. Ed and Omar were wonderful to work with! All of their subcontractors did exceptional work in our home, and they graciously collaborated with my husband as he designed and installed custom wood panels on our kitchen ceiling and family room wall. Frankie, our project manager, was at our home the beginning of each day throughout our five-week remodel. We really appreciated the ongoing communication! We highly recommend New Empire Design !

NIGHTMARE doesn't even begin to cover it. Bill strutted in promising the world, then vanished like…read morea coward. He's out here operating with a suspended license, stiffing the demo crew who tore out our flooring, and leaving us with a destroyed home and a half‑finished job. His installer barely got 10% done before the entire crew disappeared without a single word. I've tried calling. I've tried emailing. I even showed up at the local office -- all I got were pathetic excuses and zero accountability. The demo company and I have already filed complaints with the contractors board and the financing company because this man thinks he can just take people's money and run. How does a grown man blatantly steal, lie through his teeth, and operate with zero integrity? Every response he posts to negative reviews is defensive, rude, and dripping with shady behavior. He cannot be trusted. Nothing he says is real. And I have the documentation to back every bit of this up. I wish I had dug deeper before hiring him. If I can stop even one person from getting screwed the way we did, then at least this disaster serves a purpose.

Buyer Beware - My Home Was Left Torn Apart - Their contractor license has been revoked!…read more I never imagined I would be writing a review like this, but I feel obligated to warn other homeowners. I hired Flooring Direct Temecula to replace the flooring throughout my home. On June 22, 2026, I signed a contract for laminate flooring and paid the required deposit to pay for materials. The installation began but stopped abruptly after only part of the flooring was installed because there were no remaining materials. What followed was one of the worst customer service nightmares I have ever had. For more than two weeks, the owner, Bill Norris, completely disappeared. My repeated phone calls and text messages went unanswered. I received absolutely no communication explaining why my home had been left in pieces. During that same time: * The installer told me he had not been paid. * The delivery driver told me he could not reach Bill. * A salesperson ( His son Billy) at Flooring Direct Temecula also told me he could not get Bill to answer his calls. Think about that for a moment. Not only could the customer not reach the owner, but his own employees and subcontractors couldn't reach him either. Because no one would communicate with me, I had to investigate the situation myself. I contacted the flooring manufacturer directly and discovered that only part of my flooring order had ever been purchased. The remaining flooring required to finish my home was sitting at the manufacturer because it had never been paid for. As the homeowner, I was told I could not obtain my own flooring because only the contractor could authorize and pay for its release. Meanwhile, my home was left with exposed subfloors, furniture piled everywhere, and rooms that were unusable. No phone call. No explanation. No plan. No concern for the customer. I ultimately had to open a dispute with Chase Visa to protect my money. I also filed felony charges!!!!!!!!!!! Only after I escalated the situation and informed Bill that I was involving the police to document what had happened and finally pressed formal criminal charges did he finally contact me. This entire situation could have been handled differently with honest communication. Instead, I was left chasing answers from installers, delivery drivers, and manufacturers because the person responsible for my project simply disappeared. This wasn't simply a delayed job. This was a complete breakdown in communication and professionalism that left my family living in an unfinished construction zone while we had no idea whether our project would ever be completed. I strongly encourage anyone considering Flooring Direct Temecula to do extensive research, verify everything independently, and understand exactly who is responsible for your project before paying a deposit. Based on my experience, I cannot recommend this company.

Great service, fair pricing, and beautiful work!…read more I found this company through their Yelp reviews and messaged them through Yelp. They responded in less than 15 minutes and were able to schedule a free in-home estimate. Robert arrived right on time, helped us choose the right carpet and color, and gave us very helpful advice. The pricing was very reasonable and transparent, so we decided to move forward. The crew came just one week later, right on schedule, removed our old carpet, and installed the new carpet beautifully. The entire process was fast, professional, and hassle-free. We're very happy with our stairs and would definitely recommend them!

Came to my house and measured. He was going to give me a quote by that evening or the next day. I…read morewaited a week and still no quote. I messaged him and messaged him again. Still, no quote.

Eddie did a fantastic job on our bathroom. He remodeled bathroom. He removed our old tub kit that…read morewas installed by the builder. We purchased our own tile at floor and decor. We also purchased our own shower door, drain and the shower valves. He told us how much tile we needed so it was an easy process. The entire job took about 5 days but he did a fantastic job. His price was more reasonable than other estimates we got. I highly recommend Eddie if you have tile and Stone work that you need done. If we ever need anything else done it will only be Eddie that will do the work for us.

Eddie and Able were wonderful to work with from start to finish. We wanted to install floor tile in…read moreour laundry room before receiving a washer and dryer. Eddie was able to take on our project quickly and at a reasonable price. We are so grateful! The floors are beautiful. We will definitely call Eddie back for our next project. Lynnda S.

George did an amazing job on our large tile project. He was brought in to fix a project that was…read morenot going well. Not only did he fix all of the other companies mistakes, but he finished our project throughout the rest of the addition. George was extremely easy to work with. He provided us some much needed suggestions. He was very meticulous and made sure we were pleased with the end result. Thank you George! GZX will be doing all of our tile projects moving forward!

Thank you George for the beautiful tile installation in our en-suite bathroom! We definitely…read morerecommend GZX Tile. George is professional and listens to what you want for your space. He is an excellent communicator and uses the most up to date installation techniques, and when issues arise he knows how to troubleshoot to achieve the best results. He shows up on time and is motivated to finish the job on schedule. His prices are competitive and his construction style is surgical. Also he was one of the few installers that was available to accommodate our schedule on somewhat short notice.

I wanted to frame my three bathroom mirrors with 3" molding. The molding was purchased by me from…read morethe molding place across from Hanks Hardware. The painting of the molding was done by me. It's a four color paint to look custom and rustic but modern at the same time. Nate made all mitered cuts and put the frames up perfectly. He did a great job, and this was a first-time type of project for him. I love it. Also added new drawer/cabinet pull. Gave the vanity an updated look. Looks good. Thanks, Nate, for being on time and taking your time to do a quality job. By the way, Nate keeps a clean work area and good cleanup when finished.

Nate is an honest contractor. He gives u a great price and gets the job done on time or early. We…read moreare so happy with our update! It looks beautiful. He shows up every day and stays the whole day and works hard. He cleans up at the end of the day and vacuums his area, and takes the trash out with him. We are extremely happy with his workmanship, and I recommend him to all my family and friends.

These guys are amazing! Wonderful to work with and so helpful! Great communication and gorgeous…read morework. Highly recommend if you have a flooring project and can get them (they stay busy for a reason)!

From the time they showed up to quote through the end of the job Josh and his crew were fantastic…read more Had great suggestions and were always really professional in their work taking the time to ensure that everything was exactly how we wanted it. Would definitely use these guys again.

Sergio and his installer, Avilio, did an excellent job on our second-floor tile project. They…read moreinstalled Schluter Ditra and completed the work on a very quick timeline while still maintaining high-quality craftsmanship at a fair price. What stood out most was their attention to detail. They took the time to make sure the floors were perfectly flat and continuously checked the finish throughout the project. Sergio and Avilio also provided thoughtful suggestions that improved the overall look and final result of the installation. They were professional, hardworking, and clearly take pride in their work. We're very happy with how everything turned out and would absolutely recommend them to anyone looking for quality tile work.

We had tiles put in, and it was a very easy experience. Transparent quoting and reasonable prices,…read moregood communication, and the 1 bedroom job was done in 2 days as promised. They were professional and efficient, and we'd use them again for any flooring needs.

Hemet Flooring did an absolutely beautiful job on our flooring installation! We had a great…read moreexperience working with Ryan and his crew from start to finish. Ryan went above and beyond to help us match our existing floors. When an issue came up with the flooring order, he took the time to work with the manufacturer and even drove all the way to Cypress to exchange the material, making sure we received the correct flooring. The installation was quick and the floor looks amazing! Ryan truly cared about making sure everything was done right, and we really appreciate all of his extra effort. We highly recommend Hemet Flooring!

We needed all the carpets removed in our 2,500 SF tri-level home in Idyllwild and replaced with…read morehigh quality planks. Ryan walked the home with us, brought some excellent "Made in the USA" samples and gave us a very fair price. A week or so later, Austin and his crew arrived, had the old carpets & padding out in 3 hours and started installing the new floor. There were a couple of areas that needed tending - screws added to the subfloor in this 45 year old home - and they eliminated the issue! The new flooring was finished exactly to the schedule they gave us - and it looks fantastic! Extraordinary attention to detail, an extremely polite crew that cleaned up after themselves every day and the finished floors are absolutely stunning! NICELY DONE, GUYS!!!

I had a wonderful experience with this company. They were very accommodating the guys that came to…read moredo the work at my house were very respectful and worked really hard. Got the job completed in an amazing timeframe. The materials and the final look are awesome. I am so delighted with my bathroom shower conversion. It turned out exactly what I hoped for.I just love it ! Pierre and Danny at the Murrieta store are the best.

When Sav-On did an excellent job installing carpet and linoleum in 2020, and the purchase price was…read morereasonable, I came back to them in 2026 when I had to install new carpet due to inconsiderate tenants. Rudy did an outstanding job of explaining everything and matched the seams perfectly. Another nice job Sav-On!