The reason i am giving 2 stars is because the man named ray who works there is extremely nice! But…read moreotherwise i would not use this company or recommend them. I had a install for my daughters room scheduled between 9-12. I had work at 3 that day. When 12:30 rolled around and no one showed up or called, i gave them a call. They told me the guy was running late and would be there shortly, 1:30 rolled around. Not even a call or anything mind you. 2:30 rolled around. I called again and said this was ridiculous and now they were 2.5 hours late. (Meanwhile I've been waiting since 9am). They said he would be there shortly. I had to call out of work! He finally showed up around 3:30. 3.5 hours late. And not even an apology. The carpet is not even attached all the way in the corner of the closet. It's not even worth trying to have them come back. My mom used them too for her stairs in her house. They said install would be between 1-4. 4:30-no call. I called, they said running late. Same story. Hours go by and not one person follows up to tell me what's going on. They showed up at 6pm. 2.5 hours late again. I would never use this company again because of how unprofessional they are when workers are running late. I lost a day of work and was not compensated by carpet your world in any way. I couldn't even get a phone call letting me know they were running late. Do not use this company unless you have an entire day to wait around for them.

Very helpful. Bought wall to wall carpet here at a good price. The sales man honored his word he…read morewould refund my deposit if I changed my mind. I did change my mind. I got my deposit back as promised and then later decided to buy what I had looked at originally, so put down another deposit. I really appreciated that level of customer service. A very nice experienced professional measured the house for carpeting, coming at time of appointment. The installers did a good job with installation. My only complaint would be that the four bedroom doors wouldn't close afterwards and I had to have them trimmed down. I understand that is quite routine, but I didn't find that out from the carpet company themselves, but from someone visiting the house.

Amazing work and very professional - 7 years later and i can just die happy sprawled out on my…read moregorgeous hardwood floors. This group of guys laid absolutely beautiful 'top quality' hardwood floors. They did an amazing job - we chose a two tone very good quality hickory floors. 7 years later they look brand new. I was in their shopping center today, and remembered I been meaning to do a review. So 6/7 years later... I just now took a few pics. I flipped area rug to show floor well. Honestly this high traffic area has alway been exposed. I only recently am trying out large area rug (pets love it and high traffic area). Thing is - floors are holding up BETTER THAN ME. GROUP of guys started and in like 2 days, 20 year old carpet up and out, and gorgeous floors installed. 2/3 days - I was like in shock. They were so accommodating with helping me coordinate with my dogs and all details that come with this huge job, such as furniture and dogs... Love floors - they absolutely exceeded my expectations. They were all GREAT.

Once again I had a wonderful experience with Tony (and Sean) at Reality Carpet yesterday!! The…read moreservice is beyond incredible, and they're professional knowledge and helpfulness is top-notch...Had a kitchen runner made, and was extremely pleased with the results...Was done in less than 24 hours, with such a beautiful end result! I highly recommend this carpet store to anyone looking for quality customer service, and very reasonable pricing...

Quick response time, very courteous owner. Cares about his…read morework. Called him for one commercial office carpet cleaning. Did such a great job had him come back to do do All of the offices. Highly recommend reasonable pricing..

Reasonable pricing; great, caring attitude, performs an excellent job on time…read more Why go anywhere else?

The first time I tried to visit this store was on a weekday and it was closed??? The sign on the…read moredoor says this store is only open one day a week, Saturday. Google says this business is open Tuesday-Saturday. If the owner reads this review, please update your business hours online. I found this very frustrating and a complete waste of my time. I returned this past Saturday. They had a very limited selection. The man working was nice but not very helpful. It was clear right away that this store did not have what I was looking for but I waited around because I found a carpet I liked online and I wanted to see if I could get a price just for installation. I figured I might as well explore all of my options. The guy working told me a price but then said he wasn't sure and that he had to check with the owner. He texted him and said he should hear right back. I waited 10+ minutes before deciding to leave. Stopping by this store was a complete waste of my time. I think the guy working might have just been doing the owner a favor because he didn't really have a clue and wasn't a salesman by any means. There are better options, if you are shopping for carpet. I wouldn't waste your time here. The location is inconvenient, the selection is extremely limited, and the hours are a total joke. I honestly don't understand how this place stays in business?

Had to wait a couple of months due to manufacturer delays. Floor finally installed on our second…read morefloor. Very good crew, great installation. Very pleased.

I do not recommend utilizing this company for any of its services offered. We were told 3-4 times…read moreby employees that we would receive new sets of floor samples and a revised estimate and were provided neither. Business was often conducted through email and eventually, emails were unanswered. Voicemails were left and no one ever seemed to show up on any of the Thursdays as planned. Excuses were given as far as "being on vacation" and "business being so busy." It seems customers are an inconvenience.

I am very impressed with Marina Carpet's product and installation. I choose the vinyl simulated…read morewood finish flooring (comes in a large role) for my basement room. Its thick with 5mm of cushioning that makes it feel very comfortable to walk on, even with bare feet. The precision work of Marina's installer was amazing. Somehow he cut the end of this huge role, to accommodate a 5 leg 10 foot bench that is built into the wall with cabinetry. It has 5 narrow legs from front to back that are 1"x by 16" wide built on top of old flooring, I was sure I would need six pieces of molding. Instead, when they put down the flooring they cut it so close to perfect, the molding is unnecessary. The handiwork of their installer is just amazing. Huntington, NY Dan

Great customer service, great pricing . Highly recommended for all your flooring needs!read more

We were n the market for new flooring. Starting with replacing our living room carpet…read more We shopped around to a few local flooring stores but weren't pleased with the selections, prices and most important, the sales people. When we walked into this store we met Joe who was very accommodating. He showed us some options but we noticed a remnant that was large enough to fit our living room. My wife fell in love with it and the deal was done. Mark came to measure and set the installation. Next we asked about hardwood flooring for upstairs. Time for a complete redo of the house. Mark took measurements and we began searching for more flooring. Again they were very easy to work with. No pressure at all, and several options to lower the cost. Well this morning was the install for the carpet. Two very nice and respectful young men show up and worked like a well oiled machine. Two hours later the furniture was moved, old carpet was out, and the new carpet was installed, and they replaced all the furniture. Next the looked at the pending job of the upstairs flooring. Again some good suggestions and what we thought would be a nightmare of a job, they assured us it would be another smooth install. I highly suggest this flooring store, and I'm sure when the new floors upstairs are in I'll be writing a second excellent review. Thanks Mark, Joe, and their professional installation crew.

This place is awesome. We walked in, were asked immediately if we needed help, and with Jimmy's…read morehelp, we found just what we needed. He gave us lots of valuable tips, too. Our shopping experience was efficient and successful!

Jimmy treated us so kindly. Even though we only needed a small amount of carpet for repairs, he…read morespent time with us to answer our questions and made us feel like we were the most important customers.