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    Rollup Awnings

    2.2 (56 reviews)
    Open 10:00 am - 5:00 pm

    Services - Rollup Awnings

    Awnings

    Shade installation

    Shutter installation

    4 More Services

    Patio cover installation

    Window treatment installation or replacement

    Window treatment removal

    Window treatment repair

    Rollup Awnings Photos

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    I apologize for the long review, but it is much needed. We purchased an awning under 10 years ago and we contacted them recently in reference to part of the awning was starting to come off the bracket. When the technicians got here to take a look, instead of going up on a ladder to look at what was wrong they told us they knew exactly what it was. They said we left the awning open during a windy day and it broke the bracket. After we told them that we never leave it open they told us it would be over $1000 to fix it and also charged us $300 just to come to take a look at it. We contacted a local contractor to come take a look at it and they informed us that the wood they installed on the house was not the proper wood. They used regular wood as opposed to a pressure treated piece of wood, and then covered it with some white aluminum which trapped even more moisture in there and rotted it out even more. When we confronted the owner Ray about this issue he became very angry and was not very nice to us when we tried to explain to him what the contractor had found. We asked for our $300 service call money back he told us no and that every job they do is done the same way and it couldn't have been the wood that failed. It had to be the fact that we left the awning open. When I sent the pictures he never responded back and that's why we are submitting this review with all the pictures so that everyone can be aware that this company has been making the same mistake for over 10 years. You can see in one of the pictures where they cut through a wire and just taped it up. I'm not blaming them for cutting the wire because it should not have been there, but as our contractor told us, they should have told us so we could have gotten an electrician in there to fix it the right way, and not just tape it up and hide it behind the wood like it never happened. You can also see the progression of pictures that the bracket was sticking out a little bit, and then you can see the wood over the bracket was rotted and then after we took it all down you can see entire piece of wood, which was 16 feet long was rotted from end to end. The contractor told us how very dangerous this was due to the fact that the weight of the awning could've come crashing down on us. I would be very careful about this company.

    New replacement awning
    Bill S.

    When I built my house twenty+ years ago I bought a retractable awning from Rollup Awnings. Push a button and voila! Instant awning. As a kid growing up in Brooklyn, we had a cellar. To be able to eat outside with an Awning?? My grandfather would have shed a tear. Over the years, the elements never tore the Awning but it did get ratty looking. My wife every year said it's time for a new fabric and last spring we decided to call Rolling Awnings for a replacement awning. A salesperson came to our house with a large book containing fabric choices. We were told our color choice was no longer an option. My wife & I are easy when it comes to decorating, we both chose the same color which was similar to our original material. Once we placed the order the team came to the house to disassemble the awning. The crew was quick, efficient and once it was detached they said goodbye and will be in touch soon. Two weekends later they arrived back at my house with a beautiful new awning. They reattached the fabric spool back to the central unit and when it was competed they told me to push the button. Out comes this beautiful new awning! My wife is happy, I'm happy and I think back to that cellar door slamming shut as a kid. I laugh as I sit outside under my new awning. I highly recommend Rollup Awnings, a professional Long Island organization with a superior product.

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    8 years ago

    I've been trying for over a year to get them to come repair my awning. They refuse to support their product.

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    Page 1 of 2

    Ask the Community - Rollup Awnings

    Review Highlights - Rollup Awnings

    . Our replacement awning is scheduled to be installed in about 1-1/2 weeks from now and we couldn't be happier

    Mentioned in 2 reviews

    Read more highlights

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