I was introduced to Capo from an interior designer and am so fortunate I was. I looked around for modern linear fireplaces for a few months and found the one that fit my specifications at Capo Fireside in Concord, CA. Mike Gorrono, who is one of the lead sales people went far beyond what would have been expected from any retail establishment. Due to unpredictable nature of my job with long hours, Mike met me at their showroom after hours to accommodate my schedule. He communicated numerous times directly with my contractor to make sure we were all on the same page. Even after I purchased the fireplace he continued to be of tremendous help (it is so rare to find this level of commitment). My original contractor's wife got very ill and was hospitalized for a few weeks. Mike knew I was trying to having this renovation completed by the holidays and he had a few of his highly regarded contractors come meet with me. Ultimately the work was started and the entire Capo crew did not disappoint. Shawn the Operations Manager and Jared is the Scheduling Manager, kept close communication with me, the contractors and his crew. Their installers were polite, clean and hardworking. They stayed until 9 pm to complete the job so our remodel would be done in time for Thanksgiving. I can not give enough compliments to Capo Fireside. Don't hesitate to buy your fireplace from them, you will not be disappointed and ask for Mike Gorrono, he is the absolute best and will treat you like family. read more

Capo Fireside - capo fireside - Fireplace Services Near Me - Concord, California

My husband and I decided to get a gas fireplace insert to get more heat in our living room. We worked with Mike at Capo Fireside, and after quite a trial, he found a way to accommodate our needs. He came out and measured our fireplace and determined we'd need to have a metal sheet fabricated to fit the arch of our fireplace mantle. The design is perfect, and the unit looks very attractive. It also gives us great heat in our living room. There was a problem with the fan, and it took two tries, but the last two guys who came to fix it replaced the fan, and it's now perfect. The service from Capo was very good, and we're very happy with our insert. It looks great, and it's made our living room a comfortable and enjoyable place to relax. read more

Capo did a great job with our insert from design to installation. Mike was great to work with and the installers were quick, tidy, and professional. Final product works great and looks beautiful! read more

After a terrible experience with an established fireplace/stove company in Walnut Creek, I went in search of a different company to work with and learned of Capo Fireside on Nextdoor. I met Mike at Capo's Concord store and he was amazing to work with. My project was not a simple one, but Mike said that he was up for the challenge....and he did not let me down. Mike helped make my project go smoothly by referring me to a plumber/electrician (Dave Titus of EPI ) and tile store (Modello Tile Studio) who were also great to work with. Omar and the Capo installation team were the icing on the cake. They took extra care to make sure that my Mendota insert was perfectly positioned in the wall. I now have a gorgeous fireplace that's filling my home with warmth and beauty. Thanks Mike, Omar and everyone at Capo! read more

Superb service! I needed custom sized glass fireplace doors and had terrific sales service (including perfect measurements) by Mike, terrific order management and install scheduling services from Jared, and perfect installation by Marvin. I highly recommend this company. read more

I recently had capo install a gorgeous new fireplace in my home. Booking an appointment was easy and the technicians arrived promptly and were extremely professional. I would highly recommend them to my friends and family. read more

My 20 year-old fireplace insert died an unnatural death when the chimney was invaded by squirrels. I was referred to Mike at CAPO Fireside by a contractor who had just installed a Mendota in their new home. Mike reviewed the choices based upon the photo I took to the CAPO showroom and scheduled an in-home consultation. After taking detailed measurements, I ordered a top-of-the-line Mendota 44". Realizing that I needed to replace the existing marble facing to match the original marble on the hearth, Mike led me to a marble and stone supplier who quickly matched the existing marble on the hearth (saving me at least $500 in labor and material). These guys at CAPO really know their stuff and can help even novices like me. read more

Recently bought a Mendota gas insert. We LOVE it and had a great experience with Mike. There was a little issue with the surround plate and Mike came right over on his day off to bring the correct part. The insert is classy and soooo cozy. We use it to heat our entire house. The installers were super polite and efficient. Overall great experience. read more

Poor service unless you buy from them. Once they get the $250 for the 15 minute cleaning, they don't want to know you afterwards.

Great service and offer great products! We were considering installing a fireplace insert but did not want something that was too small for our fireplace or home. Sent some photos to Mike (sales) and when arrived he had scoped out the right model, made a pencil drawing how it would look in our fireplace and spent time answering all our questions. We decided on the Mendota and it was installed yesterday by a great team - polite, efficient, and clean workers. Once installed they gave instructions on the use. I would strongly recommend CAPO and especially Mike and his internal team if you are looking for an insert! read more

My wife and I purchased two gas fireplaces for our home. Mike Gorrono was our sales point of contact. Mike assisted us with the selection, the purchase and the scheduling of the delivery and instillation of our two fireplace Everyone we worked with at Capo was first rate. From Mike in sales, Roger in scheduling and the crew that provided the instillation service. read more

Capo installed a gas insert fireplace for us a month ago and we could not be happier!! Mike - their sales rep worked with us to do a custom design and the finished product turned out perfect. All staff was very professional and we have recommended Capo to our friends and family. read more

Capo Fireside - Fireplace Services Near Me - Concord, California

The best experience I have ever had while remodeling my home. Mike was very knowledgeable and worked hard to find a good fit for my fireplace. The work was done on time. The installation was clean and professional. I highly recommend this company. read more

These people are awsome. My experince started when a friend suggested I call Showroom Mgr Andy Strong after getting poor service from three other companies. It was well worth the drive. I left a message for Andy asking a few questions on Encore wood burning stoves. He got back to me the next day with all of the answers I needed and a price. We talked again and agreed upon the total cost out the door which included the freight and tax. A week later I picked it up and brought it home. The next day, the store manager called me and informed me that the freight was less then what Andy estimated. A few days later I received the refund in the mail. read more

To Mike Gorrono, Just want to let you know about our experience with you (Capo and EPI) and the installation of our fireplace insert. Everything from start to finish was a quality, positive experience! Your showroom was definitive as to what was available. The explanation as to what to expect was spot on. (example-expect condensation upon starting the unit up) Your home visit made us feel very comfortable with our decision as to size and expectations. The gentlemen from EPI and Dave for the needed installation of electric and gas line to the existing fireplace were prompt, professional, careful, cheerful and efficient . Thanks to your intervention and efficiency of EPI we were able to get the insert completed a few days ahead of schedule. The installation of the insert went well and again...the installers were outstanding...professional, careful, cheerful, very informative as to what to expect and how to get up and running. They told me what to expect. ie. the odor for the initial burn off. I experienced it but knew it would happen so I didn't freak. To his credit our installer (Omar) saw a very minor flaw in the outer flange and brought it to my attention. He requested it to be replaced. Outstanding conscientious work by him! I have since heard from Jerad and replacement had been done. I am not a great one with remotes but the explanation for controls from Omar was like a Remote 101 class. I got it. Easy. It has been a week, now, of great enjoyment. Thank you for all of your help that made this very positive addition to our home happen. Sincere thanks,Ev and Pat read more

After searching many Bay Area fireplace retailers, I was very happy to find CAPO Fireside. They were clearly a cut above the rest, offering a wider selection, greater knowledge, and more capabilities than others I found. Mike Gorrono was a fantastic resource. He came to my house and took careful measurements, and then outlined my product options, pros & cons, and costs. Mike gave me time and understanding to help me make my decision, as well as a very fair deal. The unit was just installed this week, and it's delivering everything Mike promised. Installation was on time and smooth. I give CAPO very high marks. read more

Two words: The Best. Bar None. Top Quality. Superior Service. Highly Recommended! I just moved to a new home and had Capo Fireside install my gas log insert. Capo installed a gas log insert in my prior home 12 years ago, and I was so pleased with that experience that I contacted them again. I did shop for price this time, and Capo had the best prices overall. From the initial point of contact, through ordering (yes, even when I changed my mind) and installation, the Capo team was attentive and accommodating. I love my 'new' fireplace! Thanks, Capo Fireside, for the great deal and the outstanding service! read more

This review is for CAPO Fireside in Concord, CA, from March, 2019. Recommended to us by our architect, we have been exceptionally pleased with CAPO - both for the fireplace insert we purchased and its employees' outstanding service. From start to finish, every employee at CAPO was professional, friendly, and helpful. Teamwork and exemplary customer service seem valued. CAPO is efficient and organized - appointments are quickly set up via email to customers and cc'd to the employees involved in the delivery and install process, so all are on board and scheduled at the same time. Mike Gorrono, the CAPO manager, is excellent in explaining product options, works quickly to get the sales and install process started, and promptly follows up on questions and issues. He and other staff appear expert in their product knowledge. Unfortunately, I can't recall the names of the installer (Tony?) and a man (Jared?) that came to our house to resolve an issue with the insert. They, too, must be acknowledged for their expertise, approachability, and commitment to high quality work. After our initial experience with CAPO, then living with and using the insert for six months, I can heartily recommend CAPO Fireside. read more

I went to Capo for a fireplace insert and I am very pleased. The installers were on time and cleaned up before leaving. They made sure that I could operate the remote control for the unit. They did an excellent job and I would highly recommend them. They are the best. read more

I was looking for a company to help me with deciding and installing a mantel for my fireplace. I found Capo Fireside to be by far the best company to help me with that, even though I had to travel 40 miles to their store....They are professional, priced more than competitively, and extremely willing to go out of their way to meet my every WHIM! Their installers are excellent...Skilled, talented, neat and very polite....I couldn't ask for a better experience, and I researched many companies in the bay area. Thank you Shawn and Ben!!! read more

I met with Mike on my quest to purchase a gas insert for our home. Mike not only found the right product for our home but gave us a fantastic price. We shop around for the best product at the best price and Capo beat them all. The installation team did a fantastic job and went out of their way to ensure everything was done perfectly. I rarely if ever give a company such a high recommendation but this company is a rare find and one that you should absolutely consider when purchasing an insert. read more