I've been shopping at this store for many years. I've had a few minor problems with them over the…read moreyears--nothing too serious, just minor mistakes with a few video game purchases I've made. Nothing that made me stop shopping there or write a negative review at the time. However, I went in there the other day to look around, and I ended up spotting a Virtual Boy for $400, which is pretty expensive. But I recently received $400 for my birthday, so I figured what the heck and bit the bullet and purchased the system, as it was the only Nintendo system I currently didn't own at the time. The employee even let me briefly try it out, and it seemed to work well, so I bought it. After I got home, I set it up in order to fully test and try it out. However, while testing it, I realized that the right lens only shows a distorted image. However, this is only noticeable when you have your left eye closed. I tried to call the store immediately, but unfortunately they had already closed for the day. So the next day, I called at work and explained the problem with the console that they had sold me. The woman on the phone sounded very understanding and told me to bring it back, as they had a worker there who does repairs. So after work, I drove home, packed up the Virtual Boy, and headed back to the store. I even called and told them that I was on the way, and I was told, "Okay, we'll look at it when you come in." When I arrived, the repair guy plugged the console in and said, "Yeah, I see it's not working. However, there's nothing I can do." Then he called the employee that had sold me the console the previous day, and I explained the situation for a fourth time while the "Repair" guy called the owner. The employee who sold me the unit initially offered me to trade it back into the store, as they would not let me return the unit. I told him no because "I WOULD JUST BE GIVING THEM FREE MONEY AT THAT POINT" The "Repair" guy returned and told me that I have to get it repaired somewhere else, as he can only do basic repairs like battery swaps on cartridges. THAT WOULVE BEEN GREAT TO KNOW THE 2 TIMES I CALLED BEFORE I HEADED TO THE STORE. Anyway, the employee that sold me the unit also got on the phone with the owner and explained the situation. After he was done talking to his boss, he told me, "They can't give me a refund, not even a partial refund, and I couldn't trade it in because it's damaged." I then again explained that they SOLD ME THE UNIT DEFECTIVE BUT YOU CAN ONLY NOTICE IT WHEN YOU CLOSE YOUR LEFT EYE. They both just kept saying that they "tested it" with all the employees and none of them noticed any issues with the unit. Then the guy who sold me the broken unit low-key started blaming me for the damage, saying that "I could have damaged it on the way home yesterday, as the console is very fragile." And I'm just standing there thinking to myself, "No way he genuinely said something so RETARDED. He gotta be rage baiting. If a simple car ride is enough to damage the unit, would it not make sense that the person that drove to the store to originally trade the unit in to them damaged it? Therefore, it was already damaged before I purchased it." He then told me "that there's not much they could do," which is pretty much the nice way of saying "piss off." I then asked, "Since you can't do much, what can you do?" and he replied by saying, "What do you want?" I asked if I could get a discount on the item or a partial refund, as $400 is a lot of money to pay for a defective item. He told me "no," so I asked again, "What can you do then?" and he replied with "pretty much nothing." The employee's rage bait is starting to work and is genuinely pissing me off at this point, so I replied, "Why would you say there's not much you can do if you can't do nothing at all?" WHY EVEN TELL ME TO BRING THE UNIT BACK IN IF YOU CAN LITERALLY DO NOTHING DESPITE BEING INFORMED OF THE PROBLEM WITH THE UNIT TWICE BEFORE I EVEN GOT THERE. In the end the "Repair" guy clearly wanted me gone so he begrudgingly filled out a punch card and handed it to me 15% off my next purchase pretty much saying next time you come in you can pay less to get scammed

Interesting store with a lot of interesting stuff for the younger crowd. I was absolutely not…read morefamiliar with a lot of the artists but I did find a Rhino release of Jethro Tull / Aqualung. Clerk was very nice, we talked about my preferences and she actually referred me a different record store. I would visit again.

Absolutely love their customer service! They have one of the best and biggest collections I have…read moreever seen! If you're looking for a vinyl, make this your first stop because odds are, they will have it! I've been going to them for years and that will never change

I came into this store looking for Tyler the creator I was told there was none then I saw a girl…read morewith one being helped by the employee get it. She said she would talk to her manager looking for some but helped someone that asked later before me. Please don't go to this crap store !

Great vinyl source for interesting retro records, both known and unknown artists. They've got a…read moregreat selection as well as some accessories and even guitars. Cool shop.

Very friendly and helpful. Nice customer service and good selection of music. They have cassette, 8…read moreTracks etc...really enjoyed shopping and will definitely shop again.

The best place in Rome to stock up on books and music. They've got a hella impressive vinyl…read morecollection and a very nice staff. All questions I had were answered politely and enthusiastically I checked out with 2 awesome fine art style jigsaw puzzles and my friend bought 2 books. Cynthia on the register helped me set up a rewards account and explained to me how it worked. The baristas in the cafe are absolutely charming and kind. It was just an overall pleasant experience and I definitely intend on making my visits there more regular. 10/10 would recommend

I am e regular here on Sundays. very laid back, neat, and…read moreclean restrooms. Staff is always near and helpful.

So this business recently relocated to an antique mall. It was extremely difficult to find as it…read morewas not at all obvious the store had moved and was leasing space inside the antique booth mall. Based on previous posted pictures, inventory is drastically reduced. I was able to browse through and find two gems and a flyer. Overpriced based on used vinyl condition. Found a rare Rory Gallagher double live 1974 album. Checked the vinyl discs and they appeared barely playable, for about $30 I put it back. Was not worth the 40 minute ride and 10 minutes to figure out it wasnt a storefront, rather a booth. I wont be back.

Great selection staff are helpful kind. Found many blues an older rock albums I was looking for at…read morea great price.

I am typing my 200th review following my first-time visit to CD Warehouse in Kennesaw. Let's get…read moreinto the details behind this near-perfect experience. I was in search of an older movie I hadn't been able to find at local thrift stores. I headed here to see if I had better luck and I'm thrilled to report, YES! For me, part of the thrill is in the hunt. I scanned multiple racks without any luck. I was about to give up. This is where I could've used some help, but the employees didn't acknowledge even acknowledge me. It's a small store and I'm pretty sure it was clear I was on a mission. Before asking for help, I took another pass through the store and that's when I found the movie. Eureka! Despite the small size of the store, I was impressed with the selection (DVDs, Blu Ray, CDs, records). Everything is alphabetized, so that's super helpful. I perused and found a few more movies I couldn't live without (ha!). The value is really good...way cheaper than online distributors and no shipping. I bought Blu Ray movies in great condition for $3-4 dollars. I checked out and again found the service so subpar. No one asked if I found everything I wanted or even thanked me for visiting. I'm not asking for the red carpet, but *some* friendliness would've been better than nothing at all. It's only four stars because I found what I wanted (and more!) - that's what is most important.

Was excited about this store as a big fan of physical media. Good selection at okay prices. Spent…read morearound $200 and was disappointed at the result: We bought a new vinyl and when we got home to play it found out it was warped. Guy was snippy on the phone repeating all sales are final and anything could've happened when we left out the store. I'd understand this behavior with used records or rare finds, but if you can't guarantee quality with a mass produced print how is this not just gambling? Not spending money where I don't feel welcomed, on to the next I suppose.

Customer service was polite. Huge store selling books, games, toys, art kits, candy…read more They also purchase these things. I dropped off few movie CDs, pack of Dale Erhardt cards. I really didn't expect much. However, I left my items and they gave me a receipt, and promised to text me when the evaluation was done. My ID was checked many times So they did text me. Since I wanted cash and no store credit I earned $1.97 instead of $3.54. What I learned from this is, that bartering might work for some people, if they are trading in things. This is not for me. Store was clean and well organized. Next time I will donate things.

I usually come here to shop and decided to sell with them for their buyback program…read more I just have to suggest that if you are looking to get decent amount of anything for your items be aware that they do not give you a lot. I sold over 3 bins of items to them. Not only did they not state how long it would take but the girl checking me just to the buying was not very kind. She seemed annoyed to be there. Both me and my family member dropped off our items 6 minutes after they opened and made plans to do things in the area thinking it wouldn't take long. We were in the area for a good while and my family member received a text that their items were ready. I believed that mine would soon be done to follow. A few more hours passed and I still didn't get a text so I called in to check. I was extremely disappointed when I was told that my buy hadn't been started. They stated it was because they were busy. Although, when I questioned if they were busy how were they able to finish my family members buy so quickly. They didn't have a response for me other than they had other buys from the day before that they had to finish. I still don't understand how my family members stuff still got finished if that was the reason. When I asked how much longer it would take they couldn't give me an answer. I do not live close so this was extremely upsetting for me because if they had a lot left over from the day before it should've been stated when I dropped it off. About two hours before closing I got my text so I had to drive and pick up my stuff. Once I arrived I was told I was getting a very small amount for items that were in brand new condition or to get 50% more value if I chose store credit. I really wish they updated their system and valued the items at a higher price point and not such a drastic change from cash to store credit. I only came here and settled for the cash because I am clearing up space for a move. If you want what your items are valued don't ever come here.

**Staff is friendly & helpful **Good selection of new, used…read more**Good amount of box sets Would definitely recommend!

Passed by this vinyl shop a few days ago and decided to stop by since I was in the area for an…read moreevent. Very organized shop. They have a nice selection of vinyls.