I've been shopping at this store for many years. I've had a few minor problems with them over the…read moreyears--nothing too serious, just minor mistakes with a few video game purchases I've made. Nothing that made me stop shopping there or write a negative review at the time. However, I went in there the other day to look around, and I ended up spotting a Virtual Boy for $400, which is pretty expensive. But I recently received $400 for my birthday, so I figured what the heck and bit the bullet and purchased the system, as it was the only Nintendo system I currently didn't own at the time. The employee even let me briefly try it out, and it seemed to work well, so I bought it. After I got home, I set it up in order to fully test and try it out. However, while testing it, I realized that the right lens only shows a distorted image. However, this is only noticeable when you have your left eye closed. I tried to call the store immediately, but unfortunately they had already closed for the day. So the next day, I called at work and explained the problem with the console that they had sold me. The woman on the phone sounded very understanding and told me to bring it back, as they had a worker there who does repairs. So after work, I drove home, packed up the Virtual Boy, and headed back to the store. I even called and told them that I was on the way, and I was told, "Okay, we'll look at it when you come in." When I arrived, the repair guy plugged the console in and said, "Yeah, I see it's not working. However, there's nothing I can do." Then he called the employee that had sold me the console the previous day, and I explained the situation for a fourth time while the "Repair" guy called the owner. The employee who sold me the unit initially offered me to trade it back into the store, as they would not let me return the unit. I told him no because "I WOULD JUST BE GIVING THEM FREE MONEY AT THAT POINT" The "Repair" guy returned and told me that I have to get it repaired somewhere else, as he can only do basic repairs like battery swaps on cartridges. THAT WOULVE BEEN GREAT TO KNOW THE 2 TIMES I CALLED BEFORE I HEADED TO THE STORE. Anyway, the employee that sold me the unit also got on the phone with the owner and explained the situation. After he was done talking to his boss, he told me, "They can't give me a refund, not even a partial refund, and I couldn't trade it in because it's damaged." I then again explained that they SOLD ME THE UNIT DEFECTIVE BUT YOU CAN ONLY NOTICE IT WHEN YOU CLOSE YOUR LEFT EYE. They both just kept saying that they "tested it" with all the employees and none of them noticed any issues with the unit. Then the guy who sold me the broken unit low-key started blaming me for the damage, saying that "I could have damaged it on the way home yesterday, as the console is very fragile." And I'm just standing there thinking to myself, "No way he genuinely said something so RETARDED. He gotta be rage baiting. If a simple car ride is enough to damage the unit, would it not make sense that the person that drove to the store to originally trade the unit in to them damaged it? Therefore, it was already damaged before I purchased it." He then told me "that there's not much they could do," which is pretty much the nice way of saying "piss off." I then asked, "Since you can't do much, what can you do?" and he replied by saying, "What do you want?" I asked if I could get a discount on the item or a partial refund, as $400 is a lot of money to pay for a defective item. He told me "no," so I asked again, "What can you do then?" and he replied with "pretty much nothing." The employee's rage bait is starting to work and is genuinely pissing me off at this point, so I replied, "Why would you say there's not much you can do if you can't do nothing at all?" WHY EVEN TELL ME TO BRING THE UNIT BACK IN IF YOU CAN LITERALLY DO NOTHING DESPITE BEING INFORMED OF THE PROBLEM WITH THE UNIT TWICE BEFORE I EVEN GOT THERE. In the end the "Repair" guy clearly wanted me gone so he begrudgingly filled out a punch card and handed it to me 15% off my next purchase pretty much saying next time you come in you can pay less to get scammed

Interesting store with a lot of interesting stuff for the younger crowd. I was absolutely not…read morefamiliar with a lot of the artists but I did find a Rhino release of Jethro Tull / Aqualung. Clerk was very nice, we talked about my preferences and she actually referred me a different record store. I would visit again.

I LOVE vinyl records and host several record store crawls all over Metro Atlanta and Chattanooga. I…read moreknow all of the good spots and Atlanta is RICH with quality if not ICONIC record stores. RetroSound Records is, hands down, one of the best record stores in Atlanta. Not because it's the biggest, but because of the staff and because I ALWAYS find something I love here. The owner Ken and his associate Josh are some of the best in the biz. Ken has turned me on to some fantastic records I may have never thought of and he reaches out when something comes in that he knows I'd like. We have similar taste in music (so...excellent taste in music) If he suggests it, I usually buy it. Josh is incredibly knowledgeable and gives the level of service that keeps me coming back. RetroSound Records has a great selection. Pro tip: Always start out with what's on the front counter. Never fails. Then hit the bins on the end of the front counter. Those sections never fail me. They have an EXCELLENT jazz section and right in the middle of the shop are many great records that are half price. THAT section never fails me either. It's my favorite. Ken has a great selection in general and he will spin anything you ask him to (unsealed of course). If you are into vinyl, always buy local! We need to keep shops like this open. Keep an eye out for their Mid Night Madness Events. You won't find Record Store Day here, and that's ok with me!! Mid Night Madness is much more fun!! Get to this shop, and ask for Ken and Josh. They are some of my favorite people in this business and you will be incredibly happy with what you find here.

Gem of a store! I always find something and really enjoy chatting - I will definitely visit here…read moreagain. Stop by if you are in the area.

Absolutely love their customer service! They have one of the best and biggest collections I have…read moreever seen! If you're looking for a vinyl, make this your first stop because odds are, they will have it! I've been going to them for years and that will never change

I came into this store looking for Tyler the creator I was told there was none then I saw a girl…read morewith one being helped by the employee get it. She said she would talk to her manager looking for some but helped someone that asked later before me. Please don't go to this crap store !

This place can't stay open. It's a great store but what's the point of being great if it can't stay…read moreopen. I would debate the greatest record store in Atlanta is between this place and WaxNFacts but it can't stay open so it can't even compete. 5 stars for the store , 1 star for not being able to stay open.

Really impressed with Waterloo Sunset Records…read more We were going to have some time to kill before going to a concert later in the evening at Truist. First, I didn't realize how close they were to the stadium, really made it a no brainer to check them out. Non the less, I called to see if they had cassette tapes as well as vinyl, to which I was told they had several hundred. When we arrived we looked through the store. Really cool stuff, they had several vinyl I'd never seen before. Selection of both new and used and all genres were available. Towards the back of the store was mounted cassette shelves that we sorted through to see what they had. When the girl I talked with earlier saw us looking at the tapes she approached and asked if I was the one she had talked with earlier, to which I replied yes. She then led us to another part of the store to show us boxes and crates that were filled with unsorted cassettes. She indicated we could feel free to look through these as well for anything we would like. In addition to records and tapes they have a large selection of DVD, blu ray, video game, some comics, posters and random pop culture nick knack type stuff. Really cool store, glad we found it. Customer service was outstanding! I'd for sure return if we were in the area again.

I absolutely love this place! I came across it in hopes of finding a place I could buy vinyls…read morelocally. I was very pleasantly surprised to find not only a lot of great finds in which we later purchased, but it was a total bargain too! Two vinyls of the Carpenters 24 Greatest Hits we got at the price of $12! The place is an absolute gem and I'm definitely visiting again when I get the chance!

Like Brian P., I located HIS Records at the Ponce De Leon Music store at 1060 Dahlonega Hwy,…read moreCumming GA 30040. Phone is 770-885-8208. Left Bob a VM and asked him to contact me via phone or my email. Here's hoping Bob will update the HIS Records website which still locates him at the old address. As soon as I hear back from Bob and get his email address, I'll send him an Excel Spreadsheet listing the vinyl titles that I am trying to get rid of.

Great selection of vintage vinyl. Ken has great knowledge of vinyl and stories to tell. Enjoy…read moreeach time I visit.

Awesome shop. Ken is a cool guy. Competitive prices, and great selection. If you ever happen to be…read morein Clarkston, check him out.

We found this place on a weekend trip, my son loves vinyls so we really enjoyed it! They have a…read moregreat selection! Thank you!

Great selection! You can also bring your records in to trade or sell. I would call ahead of time to…read moresee if they are taking the record you're trying to sell.

Located in Cherokee County in the heart of downtown Ball Ground directly on the main street, Carma…read moreis a very cool vinyl shop offering a variety of genres. They also sell cassettes, VHS, clothing, decor and more. Prices are very reasonable! We came in to purchase a vinyl for my father in law. There are SO many options, but we were able to find the right one. The staff was very friendly and knowledgeable. We had questions for an old record player and its parts and the staff was able to help us.

Amazing record store! Great customer service. Owner went out of his way to help me locate a record…read moreI've been searching for and shipped to me. 10/10 recommend!