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Capitola, CA

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Capitola Venetian Hotel

3.2 (110 reviews)
PriceyHotels
Open • 7:00 am - 10:00 pm

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This is KERI their RUDE front desk!
Jenna D.

WORST EXPERIENCE EVER. The place is nice but their front desk check in person KERI is rude doesn't know what she doing or talking about, discriminating. Arrived there to stay 1 night to celebrated my daughter's birthday even if it's raining she just wanted to be by the beach so we came across this place, we used Expedia and fully paid it on there which when we check in we're only suppose to give a card to hold incident fees and parking, WELL KERI said we never paid and we need to pay when we check in, she doesn't want to see any proof she said we need to pay and Expedia needs to pay, she accused us that we're refusing to pay and we can find somewhere else. I gave my card and she took the WHOLE amount double charge us, I ask for the number of manager she gave me the name EVELYN and gave me the wrong number. She was texting someone which she said she's texting her manager that I'm refusing to pay once again she already took the funds out of my account. She refused to have her manager call me. Then I Stepped out my mom and daughters went to try to talk to her and she accused them of yelling at her which they didn't it's all on camera my daughter filmed it and it was shown to the police. She told them to leave the office and my mom called the police. The police came she could not explain what credentials mean to the police. I would NEVER STAY HERE AGAIN WITH THE CUSTOMER SERVICE AND INCONVENIENCE WE HAD JUST TO STAY HERE FOR 1 NIGHT we needed to get a police involve we stayed there on 4/11-4/12 and called the manager 4/13 and still NEVEr called us back to express any sympathy their employee KERI did. We have everything in video. Just a recommendation don't stay here if you want to have a hard time!

great beach right in front of the hotel!
Elyse W.

Comfy beds, fantastic locations, and CLEAN - what more can you want in a beach hotel?! I had a delightful overnight stay at the Capitola Venetian in February. The rooms were surprisingly spacious and we had a great view of the ocean. The gas fireplace was a cozy touch, especially in the winter. The kitchenette was basic, but nice for snacking or making a cup of coffee/tea. The staff were super responsive and helped immediately when we couldn't find an extra blanket and when we had issues turning on the fireplace. Parking is limited to one car, but I found (free!) street parking about half a mile way, away from the madness that is downtown Capitola. The location can't be beat - within walking distance to restaurants, bars, and the beach. Plus, more affordable than a rental house. :)

Lime scale
May D.

The Venetian Court is 100 years old and while it has withstood the test of time, there are some structural and upgrades that need to happen to restore the beauty and charm of this historical landmark. The front desk staff were friendly and accompanying, but for the price we paid per night, I was expecting more. My husband and I stayed here for our anniversary getaway and while it was close the village and eateries, the room was in need of an upgrade. The moment we entered into room 126, it smelt of mildew reminiscent to an old rag. We thought it was just the nature of being so close to the ocean, so we kept the sliding door open throughout our stay to ventilate the place. It was nice hearing the waves crash -- a sound machine if you will. The room could also use some deep cleaning. There were cobwebs in the corner, the fixtures in the bathroom had lime scale, and the furniture was just about falling apart. The wood shelves and the base of the sink are also warping from water damage and moisture (see below). The balcony in room 126 was also questionable -- it's slanting and idk how structurally sound it is to have two people chill on it. I didn't want to be a Debbie downer and although it's not the most updated hotel, the proximity, view and parking structure made up for it. Some things to note: - if you're looking for privacy, this may not be the place for you. It's an attraction that gets lots of foot traffic. - Pots, pans, cutlery, plates are not provided for despite there being a kitchenette. You have to bring your own or pay about a $20-30 fee to rent them during your stay.

Bed bug

Our stay at the Capitola Venetian Hotel turned into a very disturbing experience due to a serious sanitation issue: bed bugs. During the night, we discovered a bug in the bed and were concerned it might be a bed bug. To confirm, we trapped the bug and showed a staff member on site. Their reaction was extremely concerning--they acknowledged how disturbing the situation was but did not handle it in a way that made us feel the issue was being taken seriously. We immediately reached out to management requesting a refund because this is a serious health and sanitation concern. Instead of addressing the issue responsibly, the manager ( Evelyn ) became rude and dismissive toward us. She said they would contact pest control but refused to refund our stay. The only solution they offered was to move us to another room in the hotel. After discovering bed bugs, we did not feel safe or comfortable staying in any room at the Venetian Hotel. Since leaving, my children and I are now covered in bites, and out of caution we had to dispose of several belongings we brought with us to avoid bringing the infestation home. This situation has been upsetting, stressful, and expensive. We are sharing this review to warn other travelers. Discovering bed bugs and then being treated dismissively when asking for a reasonable resolution made the experience even worse. Based on our experience, we strongly recommend that others think carefully before staying here.

Mary L.

While some people might call it Capitola Village, it's really just Capitola Venetian Hotel, a private residence area for travelers and/or hikers & bikers. Fantastic picturesque views as usual. It's always vibrant with colorful architectures, so you won't miss its gorgeous views if looking from the coffeehouse or restaurants on the other side. Yes, the place is unique and easily accessible or walkable around the neighborhoods. They're not as tourist friendly these days in this hotel area, but it's still worth checking out. Quiet and private. Some spots have spacious balconies and you can rent a cabin for vacation which costs much more. If doing AirBnb, you can easily find one hotel for 5-nights around $1800-$1850 USD right now. Comes with full kitchen, bedroom, living-room, bathroom, etc. Laundry room is available onsite. The trees & plants are aggressively growing during Springtime, so yes, there can be bugs or insects flying around. It's still not too bad here, but just remember that it's for private residents only. Saw a few properties here, the larger suites asking for $3 million-$4 million USD. Hispanic workers are constantly painting or remodeling a few spots by the waterfront side. Overall, you really have to walk around to get a feeling about this hotel. There's a parking lot onsite and plenty of street parking elsewhere. Looks pretty decent for now. Best to bring your own stuff, especially for kitchen use if needed instead of paying extra fees here and there. It's an old hotel.

View from our room
Alexis M.

COVID-19... This is the scenario. My boyfriend and I were in need of an isolation change of scenery, bad! Instead of AirBnB's (which had let us down prior) we decided to reserve a beach view room at the Venetian Hotel in Capitola. Being a local from the Bay Area, I am very familiar with the area, and, the city of Capitola is a favorite of mine when it comes to the Northern California coast. I digress. Dawn, who I believe is the hotel manager, was awesome! She let us in the gate and greeted us at the front desk. Super relatable! We checked in and chatted with her for a solid 20 minutes. We stayed in room 128. Queen size bed with stove, microwave and sink. The only thing I would say that was a let down was the lack of cutlery and cooking items. There were all of the other necessities, just no way to cook anything. Had we known, we certainly would have brought our own. All in all, it was a great place to stay for a few days and escape the troubles going on in the world today.

Monkey Girl R.

My bf booked me this place for my birthday weekend. Awesome location, nice view, could hear the waves, parking provided (hard to come by around here). Cute studio type room with a kitchen. Why 3 stars? - super noisy! Both nights music was blaring from the restaurants across the way until around midnight. Drunken people walking through the area. One night someone also set fireworks off and set car alarms off. While I know that not the fault of the hotel, it wasn't relaxing at all and I know those restaurants play music at least every Friday and Saturday. - no cutlery, no pots and pans?!! Seriously? Wtf? How can you have a kitchen with no cutlery or pots and pans. That.makes.no.sense. - the place is falling apart. By the toilets drywall was falling down in chunks. The place needs love. - not very clean! There was old coffee in the pot. The bed was not made correctly. We had to put the fitted sheet on the right way (it was on sale seats and the corners weren't even on) remake the bed completely. The Townes didn't smell clean and the carpets made the bottom of my socks dirty. -beach towels, no conditioner in the dispenser, no luxuries added at all to make the stay any more comfortable. I think they feel they can slack on things because of the location. As much as I enjoy Capitola abs the view, I don't think we'd come back for the price.

Tv
Jean T.

Came here for Labor Day weekend and booked a 2 room suite for 2 nights. It's very convenient because it's less than a 3 minute walk to the beach, you can hear the waves crashing on to the beach at night if you have your windows open (but with them closed they're pretty sound proof).   ~~Parking: After making your reservation, you'll receive a confirmation and a code to enter the parking lot. It's a fairly small lot that holds about 15 cars max. They tell you not to reverse in to the spots, but people do anyways.... Upon checking in you'll provide your make, model, car color, and license plate. They will provide you with a paper to add on to your dash (I assume it's because they only allow each room to have 1 car)  ~~Service: Good. Checking in and out was swift, room service arrived around 12pm on my second day there, but we didn't need anything, so we didn't get room service. They also don't really have the "Do Not Disturb" signs there. On the door it said that they provide the electronic version somewhere, but I didn't see it.  ~~Best Part: The fact that it's so close to the beach and within walking distance of downtown.  It's also right across from the colorful homes, which is good for pictures. ~~Tip: If you plan on staying and cooking, you'll have to bring your own utensils, cutlery and food. They do provide a propane stove, refrigerator, microwave, and coffee maker.  ~~Return: Sure, if my budget allows it.

Plaster hanging on ceiling
Lisa W.

The response by the manager is the same exact one he uses for every bad review. It's like a copy & paste. Clearly, no changes have been made by the manager regarding the negative reviews & comments.

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Ask the Community - Capitola Venetian Hotel

Review Highlights - Capitola Venetian Hotel

“On the other side is the bridge across Soquel Creek and Capitola Village, full of shops, restaurants and bars that sit on the bay.”

Mentioned in 5 reviews

Read more highlights

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Best Western Plus Capitola By-the-Sea Inn & Suites - Lobby

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We found this Best Western to be a really lovely surprise. The room was very clean, the beds very…read morecomfortable, the breakfast selection quite varied and very good, and the overall quite enjoyable. This is not at all what we expected, and will definitely stay here again when we visit.

Out of all the hotels, motels, hostels, and lodging places I've stayed at over the years, it is…read morequite rare for me give one particular place a perfect five-star rating. Reason being is that most popular point out the negatives over the positives. However, the "Best Western Plus Capitola By-the-Sea Inn & Suites" in Capitola, CA absolutely exceeded my expectations in every way possible. Located directly on 41st Ave and just south of Capitola Ave, this hotel is in prime location with an abundant amount of retail stores and restaurants. Most importantly, it is only about a mile away from the beaches and of course, the Pacific Ocean. My lady and booked our stay for one night via-Priceline for the night of Friday 9/4/2026. What made this process easy was that I received a text alert saying that I had the option to check in early. Since we arrived around 2pm, we went to the front desk, provided the credit card I would be using, and was good to go. Our guest suite was amazing complete with a king size bed, sectional sofa, desk/study area, large 55" LED TV, spacious closet, mini fridge, microwave, coffeemaker, digital thermostat, fast Wi-Fi, and multiple USB outlets to charge your wireless devices. The blue colored walls and ocean prints also give you that California coast feeling, a very nice touch. I also wanted to point out that the bathroom also had amazing amenities including various soaps, hand lotions, and even a shower cap complete with lots of towels and wash cloths. The exterior was equally as impressive. This included a 24-hour fitness center, a heated pool/jacuzzi that is open every day from 10am-10pm (complete with a restroom), an ice machine w/adjacent snack vending machine, and a dedicated breakfast/cafeteria area (that is open daily from 6am-10am). I got to enjoy bacon, over medium eggs, biscuits & gravy, a yogurt parfait, coffee, and juice. They also carry assorted cereals, fruits, a waffle maker, pre-packaged Danishes, bagels, and toasts. Some of the other perks was an amazing waterfall at the front lobby, an onsite washer/dryer, and a dedicated room with local brochures around the Santa Cruz/Monterey area. Finally, the parking lot (which is located at the rear of the hotel) has more than enough parking spaces as well as several charging stations for those that drive an electric vehicle. One really amazing perk that elevated our entire experience was that we had made reservations for one of Capitola's most well-known and prestigious restaurants, "Shadowbrook". What made this uniquely special was that the staff that work here made special accommodations to have us picked up and taken via-1955 Checker Cab from the hotel to the restaurant! It even drove us back to our hotel when we were done eating our dinner. I will say that this hotel is as good as it gets when it comes to an amazing and memorable experience. We both slept peacefully (as the bed was comfy), the shower worked flawlessly, and most importantly, the staff was very courteous and friendly. I wanted to add that the rate we paid was unbeatable and way better than I had expected. If you ever plan on visiting Santa Cruz or Capitola for business or pleasure, definitely stay at the "Best Western Plus Capitola By-the-Sea Inn & Suites". My rating, a unanimous five stars.

Fairfield by Marriott Inn & Suites Santa Cruz - Capitola - 7/21/25 FYI. Good size room.

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Had an overnight in aptos and this hotel not only was conveniently close to where we needed to be…read morethe next day, but it was walking distance to many shops and eateries/fast food places. Clean, spacious, full breakfast, quiet halls, pretty decore, easy check in and out, covered garage parking - free parking, it was great! Loved our balcony too! Def staying here next time :)

The 3 star review is for the reasons below. But if I could give a separate five star review it…read morewould be for for Julian, who on our second day here helped us with everything we needed. The day before when we checked in, it was not the most friendliest checked in. My wife and I had questions with our room because we were looking for one with 2 beds instead of one queen and a pullout bed wouldn't be comfortable because we had one of our friends joining us for a wedding and didn't want her on a pullout bed. The person at the front desk was very short acted like we were bothering her and said nothing was available, this was at 4:00pm. I get it, the later you check in the harder it is to get what you want. So why at 7:30am the next morning my wife went to the front desk, spoke with Julian and he said there were plenty of rooms they could put us in with the 2 queens. On top of that he said some were available yesterday because they were not occupied. The downside of the hotel is it's a tough place to get out of the parking lot if you're in a hurry because it's a one-way street and as we found out prior when you come in after 10 o'clock, it's a tough place to find parking at the hotel. Besides to two hick ups this is a typical Fairfield Inn, the rooms are comfortable and the housekeeping staff is very friendly.

Capitola Hotel

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5 stars for location, being a short walk to the beach, you can basically hear the waves from your…read moreroom and nearby there is walkable restaurants like Margaritaville and Pizza my Heart . When staying here at the Capitola Hotel you can't beat the location and how you can basically walk to anything and everything in the area. While the room for one night ran me $500+ it was worth it because of the proximity of everything around the hotel. Customer service and booking the room was great. Although it was an additional cost for a reserved parking spot, again very worth it. Capitola Hotel has a small lobby that offers continental breakfast every morning. While the main room was small, it still fit a comfy king size bed and the bathroom was huge. Capitola Hotel has 10 different room themes, so each layout is different. Peep the rooms to make sure you are booking the correct room of choice. Only complaint that I have while staying here is, you can't sleep with the windows open because you hear the drunkies from the bar next door and throughout the night you hear nothing but the seagulls mating and talking to each other, even with the windows closed. Didn't get a real good nights sleep when we stayed here. Other than this, I would still stay here again in the future.

Cute little hotel with very nice staff. We were able to check in early. The bathroom was a bit…read morecramped in the room we had but others are fine. Surprisingly quiet for being on the main road across from Sand Bar. Ear plugs provided in the room came in handy when bar music got obnoxious one night. We got reserved garage parking that worked out well. Capitola just doesn't have parking to support the volume of visitors. Continental breakfast is served a bit later, 8:30am.

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We booked our stay here for about a week. For the most part, we enjoyed our stay. We appreciated…read morehow close we were to the ocean as well as the views of the ocean from our room. The little kitchenette was very handy, especially when we wanted to heat up our leftovers. For our room (rm 8) specifically, we couldn't get the TV to work and the plug on the outlet to the lamp was always loose. Thusly, the lamp may or may not work depending on whether I'm paying attention to the plug being on the outlet. Due to our length of stay, we expected housekeeping to come through at some point to collect our trash and dirty towels. However, that was not the case. We had to walk down to the office to request for towels and bring them back to our room. Our trash was also overflowing due to the fact that nobody came by to take it out. There are no outlets near the bed (not a deal breaker but an inconvenience) and shampoo, conditioner and shower gel is provided in those push bottles attached to the shower wall. The building is located near a highway and is easily assessable from the back and front. Some concerns about privacy and security but we had no issues during our stay there. If you just want a place to stay with some basic amenities, this would be the place to be; otherwise, look elsewhere.

Quality Inn & Suites Capitola By The Sea - Monarchs at Natural Bridges

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This place feels less like a hotel and more like an archaeological dig…read more The room shouldn't look like it was just uncovered from a site. Dusty curtains, walls so thin you hear everything, and an overall condition that no amount of cleaning can fix. At one point I felt like I should've brought a brush and gloves. To be fair, this isn't on housekeeping. You can tell they're doing what they can. The issue is the room itself. It's like brushing the dust off an artifact and calling it a renovation. What stands out most is the pricing. You're paying modern rates for a space that hasn't been meaningfully updated in years. That disconnect feels less like oversight and more like taking advantage of the location. We left and went to a nearby competitor, and it felt like we time traveled back to the present. Clean, quiet, and aligned with the price. Same area. Completely different experience

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Seacliff Inn Aptos, Tapestry Collection by Hilton - Restaurant

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Room was clean and spacious. Bed and pillows were comfie. The restaurant has a wonderful ambiance…read more There is an outdoor pool but was not heated so was a bit chilly. The jacuzzi was just ok-needed a good cleaning. Can hear your neighbor's including dogs but wouldn't keep us from coming back!!

This is our third year coming to this hotel. The customer service has really gone down hill. The…read moreproperty itself is nice, the live bands and back patio are fun and the rooms are clean. No one acts like the enjoy their jobs at this property. Everyone looks put out and grumpy. We didn't get towels for our room. They took them but didn't replace them. No big deal, but a good way to give good service would be to get us some quickly. I called the front desk. 5 minutes later I heard something outside our door. It was an employee with a badge and key opening a supply closet. I told her we called for new towels. She said, "I am sure they will be by shortly". I noticed the cart at the end of the hall. I called the front desk and they said, it had only been 6 minutes since my last call. I explained that I would have expected the person in the hall to have grabbed towels for me instead of acting like it wasn't her job. I offered to come down to the front desk in my PJs to get towels but they said they were on the way. After my shower and drying off with hand towels they arrived. When I went to check out I asked for a printout of my charges. The printout was so confusing and it looked like I was charged for parking when it was credited. So confusing! I asked the front desk for an explanation and they acted like I was dumb. I know customer service work is not always fun. I really go out of my way to be nice, but I am sad this property is becoming just another normal hotel where you hope to get basic decent service.

Capitola Venetian Hotel - hotels - Updated October 2026

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