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    Capital Nephrology North

    5.0 (2 reviews)

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    Urology Austin - Dr. Michael Floyd, MD

    Urology Austin

    2.5(26 reviews)
    13.2 mi

    My first time to have an appointment here. It was very easy to make an appointment and get in to…read moresee the Urologist in a reasonable amount of time. Parking was nice. They have outdoor spaces as well as a small parking garage. My appointment was early in the morning so I still had choices to park outside or in the parking garage. I chose to park in the garage since it was raining. Checking in when I got there was easy. The receptionist was welcoming and friendly. My wait time in the waiting area to be called back for my appointment wasn't too long. The waiting area is nice and roomie with nice comfortable chairs and a TV. The are was very clean. When I got called to go back to the exam room the doctors assistant was friendly and professional. She asked questions about my health history, what brought me into see the doctor and took my blood pressure. She was straight to the point. The wait time before the doctor actually came in was about 40 minutes...longer than I wanted to wait. Once the doctor came in he was friendly and polite. He asked what brought me into see him and he listened to all of my concerns and problems. He took the time address everything separately and made sure he covered all of my concerns and issues. My only problem was, I had a hard time understanding everything he was explaining because I didn't understand some of the terminology and medical terms. I should have said something, but I didn't, so that's on me. I like this doctor and I feel like I'm getting the proper treatment and care. My first opinion of this medical practice is great. I will continue to be a patient of theirs. I didn't mention any names because I didn't get permission to use their names.

    I was a patient of Dr. Phillips. At my last appointment, he told me to schedule a follow up for…read moreone year out, but that he was retiring so that I would be transferred to another doctor. He told me that I should call the office in about 10 months when one of my current prescriptions would run out and they would fill it. It was a carry over prescription from a previous doctor from before I moved to Texas, but he put in my records that I was taking it. I scheduled my new appointment in a year, and in about 10 months I called to get my prescription filled. It was not filled and the doctor's office never reached out to me. I called them about a week later to check status, and the admin staff told me that the nurses opted not to refill it unless I made an appointment to see a doctor. I informed the admin staff I already had an appointment and asked them to check my records. They said they'd send this info to the nurses. Once again, they did not refill it and once again no one reached out to me. Really terrible that I followed the doctor's instructions exactly, and the nurses will screw you over like that and not let you get your medicine. Also, no one even reached out to me to tell me that they will not fill my prescription...they just blew you off completely and let you figure it out on my own when I realized that they were not just being slow, but they were blowing me off. I have canceled my future appointments with Austin Urology. They they don't treat their patients in a professional or supportive manner. They should at least reach out to patients to discuss the situation instead of blowing them off completely...especially when patients need a medication. I do not recommend Austin Urology at all. Go somewhere else.

    Photos
    Urology Austin - Dr. Steve Pickett, MD

    Dr. Steve Pickett, MD

    Urology Austin - Dr. Peter Ruff, MD

    Dr. Peter Ruff, MD

    Urology Austin

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    Urology Austin - Dr. Robert Northway, MD

    Urology Austin

    2.0(62 reviews)
    13.1 mi

    I've had it with the staff at Urology Austin. I love my doctor. Dr. Hardee is great. She's…read moreknowledgeable and personable. But I still can't figure out what's wrong with the staff. Are they underpaid? Are they unskilled? Do they just not care? Time after time, I've had a problem getting my prescriptions refilled. They call it in to the wrong pharmacy. They call in the wrong vial size. ... Or they just don't respond at all. There's no way to contact anyone directly. Just the portal and the off-shore messaging service they use. They rarely check messages in the portal. And as far as I can tell, any messages left with their off-shore service go into a black hole. No messages get through to the office or the staff. I'm really close to filing a complaint with the Texas Medical Board over the shoddy service their staff gives. I hate to do that, because, as I said, my doctor is great. It's the "care" offered between my semi-annual appointments that's abysmal. I would be happy to adjust this review if I started seeing consistently better service from the staff. If I could give Dr. Hardee a separate review, I'd leave her five stars. If I was gauging the staff separately, this would be a 1-star review.

    My experience with Urology Austin has been an absolute disaster, marked by weeks of delays, poor…read morecommunication, and basic administrative incompetence. I began trying to schedule treatment in late-October. Every time I called the office, I spoke with a front-desk staff member who told me that "a scheduler would call me back within 24-48 hours." That call never came. I repeatedly followed up--sometimes every 48ish hours--and made no progress for weeks. The only way I was able to get any response was by emailing the doctor directly at a personal email address, which felt highly inappropriate and was the only thing that finally prompted someone to call me back. At that point, on November 11th, I was told I needed to complete three forms for insurance pre-authorization. I completed all forms immediately. Despite this, the pre-authorization was not submitted to my insurance company until exactly one week before my scheduled treatment, on December 9th. Worse, the submission apparently included no supporting documentation showing that I was eligible for the treatment. As a result, Blue Cross Blue Shield requested a peer-to-peer review between the doctor and one of their clinicians. However, there is no direct phone number for Blue Cross to reach the doctor, and Blue Cross does not provide a direct number either. The process completely stalled. I am now unable to receive treatment before the end of the year. This is especially frustrating because I had already met my out-of-pocket maximum for the year, which is why I was trying so hard to get this scheduled. The amount of time wasted on futile phone calls and emails is unacceptable. To make matters worse, this all started with a different doctor at this practice whom I saw last Spring. That doctor said I could schedule when I saw him again over the summer--only to be informed during that summer appointment that the doctor was retiring and I would need to see someone else. I still don't understand why I had to come in just to be told that. All subsequent issues occurred under the care of Dr. Osterberg. Healthcare is complicated enough. Patients should not have to chase down schedulers, manage insurance failures caused by late or incomplete submissions, or email doctors personally just to receive basic care. This practice is deeply disorganized, and I strongly recommend looking elsewhere.

    Photos
    Urology Austin - Dr. Michael Floyd, MD

    Dr. Michael Floyd, MD

    Urology Austin - Dr. David Phillips, MD

    Dr. David Phillips, MD

    Urology Austin - Dr. John Williamson, MD

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    Dr. John Williamson, MD

    Capital Nephrology North - nephrologists - Updated May 2026

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