ASTOUNDINGLY INCOMPETENT front office experience!!!…read more I waited over five weeks for an appointment only to show up (in the office) to find that they didn't take my insurance. I even did the online check-in. They didn't even mention that my insurance wasn't covered. I don't know how the doctors there are because, obviously, I didn't get to see one. Doctors that are this sloppy about how their offices are run don't inspire confidence their medical ability either.

Oh my goodness, the lady who takes appointments over the phone hung up on me not only once but 3…read moretimes!!! How frustrating. Not only this but I've called multiple times, referred by my doctor, but no one EVER called me back when they said they would. How am I supposed to feel like anyone there would offer good care if they can't even hire good staff.

Dr. Kocurek diagnosed and treated my symptom in 2 visits. This was after the same terrible…read moreexperience I had at the same urologist Dee C. went to (review 06/06/08). It was amazing, the other urologist took 5 years and no luck. 60 days with Dr. K., and I'm doing great!

After having had a terrible experience with another urologist during a bout of kidney stones, I…read moresucked it up and waited several days for an appointment with Dr. Kocurek. At all times he treated me with dignity and respect and as an advocate in my own care. He prefers to have discussions not in the exam room when you're wearing an ill-fitting thin gown, but in his comfortable office, where you're fully-clothed and feel like a grownup. He is calm and understanding. His office staff is also awfully nice. The hospital recommended this doctor to me and after having dealt with him, I understand why.

Wonderful geriatric care. I have seen 5 APRNs in different settings of care. All have been highly…read moreexperienced, and very knowledgeable.

They have nurse practitioners instead of drs running this place. The nurse practitioners neglect to…read moreput their DEA numbers ABC their supervising dr's DEA numbers, which has unnecessarily delayed prescriptions. They also write odd doses like Ativan 0.5mg half tab, which basically is a crumb, instead of prescribing manufacturer doses drugs come in. They lack common sense and professional knowledge which has harmed patient care.

Dr. Trotter is outstanding. He is very thorough, calming and does an excellent job of explaining…read moreprocedures and why they are important. He was a personal referral from another doctor that I respect greatly.

Impossible to schedule appointments. Online portal rarely works, leaving you to call to make an…read moreappointment. 2 separate automated systems send you in circles and if they call you back, they don't have any of your info despite having been a patient for years. I cannot get out of this place fast enough. Good doctors being pulled down by poor and outdated operations. Go elsewhere.

My first time to have an appointment here. It was very easy to make an appointment and get in to…read moresee the Urologist in a reasonable amount of time. Parking was nice. They have outdoor spaces as well as a small parking garage. My appointment was early in the morning so I still had choices to park outside or in the parking garage. I chose to park in the garage since it was raining. Checking in when I got there was easy. The receptionist was welcoming and friendly. My wait time in the waiting area to be called back for my appointment wasn't too long. The waiting area is nice and roomie with nice comfortable chairs and a TV. The are was very clean. When I got called to go back to the exam room the doctors assistant was friendly and professional. She asked questions about my health history, what brought me into see the doctor and took my blood pressure. She was straight to the point. The wait time before the doctor actually came in was about 40 minutes...longer than I wanted to wait. Once the doctor came in he was friendly and polite. He asked what brought me into see him and he listened to all of my concerns and problems. He took the time address everything separately and made sure he covered all of my concerns and issues. My only problem was, I had a hard time understanding everything he was explaining because I didn't understand some of the terminology and medical terms. I should have said something, but I didn't, so that's on me. I like this doctor and I feel like I'm getting the proper treatment and care. My first opinion of this medical practice is great. I will continue to be a patient of theirs. I didn't mention any names because I didn't get permission to use their names.

I was a patient of Dr. Phillips. At my last appointment, he told me to schedule a follow up for…read moreone year out, but that he was retiring so that I would be transferred to another doctor. He told me that I should call the office in about 10 months when one of my current prescriptions would run out and they would fill it. It was a carry over prescription from a previous doctor from before I moved to Texas, but he put in my records that I was taking it. I scheduled my new appointment in a year, and in about 10 months I called to get my prescription filled. It was not filled and the doctor's office never reached out to me. I called them about a week later to check status, and the admin staff told me that the nurses opted not to refill it unless I made an appointment to see a doctor. I informed the admin staff I already had an appointment and asked them to check my records. They said they'd send this info to the nurses. Once again, they did not refill it and once again no one reached out to me. Really terrible that I followed the doctor's instructions exactly, and the nurses will screw you over like that and not let you get your medicine. Also, no one even reached out to me to tell me that they will not fill my prescription...they just blew you off completely and let you figure it out on my own when I realized that they were not just being slow, but they were blowing me off. I have canceled my future appointments with Austin Urology. They they don't treat their patients in a professional or supportive manner. They should at least reach out to patients to discuss the situation instead of blowing them off completely...especially when patients need a medication. I do not recommend Austin Urology at all. Go somewhere else.

Dr. Baker is definitely the Best # 1 Doctor. My husband and I are incredibly lucky to have…read moreDr.Baker. He saved my husband's life. We have never seen such a brilliant, compassionate, friendly, kind doctor with an excellent job. Dr. Baker removed my husband's one kidney successfully due to renal pelvis cancer. He cleaned all connected organs. He also found and completely removed cancer in the bladder when he did a biopsy on the renal pelvis. My husband and I are incredibly amazed at his excellent job, kindness in the complete positive sprite. He always explained everything in detail as we understood quickly and easily about what was going on, listened to our questions and concerns patiently, and explained everything thoroughly with peaceful smiles. It made us so comfortable and confident to deal with such a difficult time fighting with cancer. Thank you so much, Dr. Baker!

First: I have been treated by Dr. Michael McClelland for a number of years. He is excellent, as I…read morehave stated in some detail on Yelp. Second, Austin Urology as a business is emphatically not excellent. Their phone service continues to be horrible. I have been "next in line" for fifteen minutes. Their information online is almost worse. I find a number of locations still listed where they were once, but no longer are.

I've had it with the staff at Urology Austin. I love my doctor. Dr. Hardee is great. She's…read moreknowledgeable and personable. But I still can't figure out what's wrong with the staff. Are they underpaid? Are they unskilled? Do they just not care? Time after time, I've had a problem getting my prescriptions refilled. They call it in to the wrong pharmacy. They call in the wrong vial size. ... Or they just don't respond at all. There's no way to contact anyone directly. Just the portal and the off-shore messaging service they use. They rarely check messages in the portal. And as far as I can tell, any messages left with their off-shore service go into a black hole. No messages get through to the office or the staff. I'm really close to filing a complaint with the Texas Medical Board over the shoddy service their staff gives. I hate to do that, because, as I said, my doctor is great. It's the "care" offered between my semi-annual appointments that's abysmal. I would be happy to adjust this review if I started seeing consistently better service from the staff. If I could give Dr. Hardee a separate review, I'd leave her five stars. If I was gauging the staff separately, this would be a 1-star review.

My experience with Urology Austin has been an absolute disaster, marked by weeks of delays, poor…read morecommunication, and basic administrative incompetence. I began trying to schedule treatment in late-October. Every time I called the office, I spoke with a front-desk staff member who told me that "a scheduler would call me back within 24-48 hours." That call never came. I repeatedly followed up--sometimes every 48ish hours--and made no progress for weeks. The only way I was able to get any response was by emailing the doctor directly at a personal email address, which felt highly inappropriate and was the only thing that finally prompted someone to call me back. At that point, on November 11th, I was told I needed to complete three forms for insurance pre-authorization. I completed all forms immediately. Despite this, the pre-authorization was not submitted to my insurance company until exactly one week before my scheduled treatment, on December 9th. Worse, the submission apparently included no supporting documentation showing that I was eligible for the treatment. As a result, Blue Cross Blue Shield requested a peer-to-peer review between the doctor and one of their clinicians. However, there is no direct phone number for Blue Cross to reach the doctor, and Blue Cross does not provide a direct number either. The process completely stalled. I am now unable to receive treatment before the end of the year. This is especially frustrating because I had already met my out-of-pocket maximum for the year, which is why I was trying so hard to get this scheduled. The amount of time wasted on futile phone calls and emails is unacceptable. To make matters worse, this all started with a different doctor at this practice whom I saw last Spring. That doctor said I could schedule when I saw him again over the summer--only to be informed during that summer appointment that the doctor was retiring and I would need to see someone else. I still don't understand why I had to come in just to be told that. All subsequent issues occurred under the care of Dr. Osterberg. Healthcare is complicated enough. Patients should not have to chase down schedulers, manage insurance failures caused by late or incomplete submissions, or email doctors personally just to receive basic care. This practice is deeply disorganized, and I strongly recommend looking elsewhere.