Worst customer service ever. We called to tell them that the bikes we rented for a day pass had…read morewires sticking out on the brakes and we have only used it for 5mins before noticing it and wants to cancel our day pass. They did not agree to cancel it because the bikes were not reported broken. The bikes are not well maintained but it was so hot in DC and we were forced to rent whatever was available. Bad mistake. It was more gruesome manually pedaling the bike than walking

Looking forward to renting a bike from this location. I honestly do think that they chose a great…read morespot for this Bikeshare location By The Way. The management and crew are certainly very friendly, helpful and awesome indeed By The Way. The bike rack are well maintained, taken care of and organized.

I am not sure if there is a single Yelp entry for the system, Capital Bikeshare. I write to explain…read moremy experience. It is positive to date. I recommend this. The background. I am in my late 50s. I do not live in Washington, D.C. My elderly father does though. So I am in and out all the time, checking up on him (he still lives on his own). I am experienced riding a bicycle in the city. I have owned an e bike (it stopped working, the Van Moof; I loved it when it ran, but build quality was an issue). I also rented regularly in San Francisco when I lived there, and do so intermittently in New York City where I reside now. I have had good experiences and bad, including an issue where part of a bike belonging to the defunct Uber system fell out in an intersection, and the customer service agent told me I was lucky I didn't die and offered me a $2 refund, which I thought was rather rude, prompting me to interact with the General Counsel's office to no avail -- moral of the story is you won't get much by complaining, even if you are in the right and quite polite. All told, I am confident I have taken at least three dozen rides, maybe four dozen rides, with at least three other companies, in two major metropolitan areas besides DC. I also support mass transit and alternative transit. I regularly ride the bus, and I am irked by people who assume I would not do that, because they are projecting their sense of privilege (it is apparent from their disdain they would not ride the bus) on me. I also run commute as much as I can, and I previously did that on a regular basis (three days a week, 4.5 miles, just one way; then MUNI back). That is not to brag about virtue. Don't trust anybody who touts their own morality. In any event, Capital Bikeshare seems to have worked out the problems with this service. They have lots of bikes. That have lots of locations (including one about a quarter mile from where we stay and another on the side of the train station where I need to go). They have an acceptable number of e bikes in the fleet. The maintenance is much better than pre-pandemic with their rivals. (I am opposed to the dockless networks. Those result in the inevitable problem of bikes scattered willy nilly on sidewalks and where they pose a hazard.) The annual fee is reasonable. I am planning three trips in the next two weeks, early in the morning before Metro starts running, to Union Station. If I do as I intend, the amount saved over a motor vehicle ride share will offset the cost. I figure at 4am, the traffic will not be a great hazard (though the drivers out will include a disproportionate number of people who, given the late/early hour, probably pose a risk).

4/10/19 I haven't had the pleasure of trying out these bikes…read moreyet, but this Saturday seems like a good way to spend the day with my wife. Once I get the chance to experience the full monty, so to speak, I will most likely have a higher rating. From what i have seen, these bikes get used nearly every day. The people using them seem very pleased. This coming Saturday 13th or Sunday the 14th should be a good day to ride a bike.(Weather permitting of course)

This bike rental station is well maintained, taken care of, and organized by the super awesome…read moreCapital Bikeshare management and crew. The station is super easy to locate and find and It is very easy to check out a bike.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

Charged us for 2 bikes and wouldn't give us 2 bikes. When we called them they told us the only…read moreoption was to buy another bike, but the bike max on the machine is 2 so it's not even possible. THEN they told us to cancel the transaction but there were no bike slots open to put it back. Absolutely HORRENDOUS customer service. You're better off on spin or lime!

We went in yesterday for a kid's bike tire and Jeff and his associate were incredibly kind to us…read more As small businesses go, A1Cycling knows how to treat people.

I have purchased 2 bicycles from A-1, and will definitely return for a bike for my granddaughter…read more Large enough to have a good selection, and small enough to offer fast, friendly service, and professional advice. The military discount is always a welcome touch.

I have a Bikeshare near me. The classic bike rental prices are fine but ebikes are too overpriced…read more($9 per hour) and lack rear racks for shopping pannier bags. I'm very disappointed. The service isn't well thought out and they appear to be price gouging the ebikes. If I were them I would create a membership that includes ebike discounts and add racks with folding collapsible built-in metal panniers for holding groceries/shopping.

Would like to rent a bike from here eventually. They chose a great location for this particular…read morebike rental station in front of the YMCA. It is well taken care of and maintained plus the mobile staff and management are super awesome, friendly and helpful By The Way. :)

Love this place! Staff are friendly and helpful. In the spring they serviced my hybrid that hadn't…read morebeen serviced in over 10 years. Price was really reasonable and they were very non-judgemental about my rusty dusty bike. It rode like new when they were done with it. Fast forward to the summer and I decided to add a road bike to my fleet. They let me test ride a variety of bikes in a variety of price ranges. The sales team were very educational and helped me understand the differences between the bikes. They were respectful of my budget and didn't pressure me to buy the most expensive bike. When my bike came in, they helped by putting all the accessories on for me. Convenient location right along the W&OD. Lots of parking, so stop in and say hi the next time you go for a ride. The folks at this shop are really great!

Very helpful getting new tubes and tires. Fast service. Pricing consistent with other shops in the…read morearea.