This hot spot came highly recommended by my boss and regular to the restaurant and we were told by friends that it can be hard to get in with lines out the door. We decided to try anyways on a Friday night. When we walked in, we were coolly greeted by an older (no offense) female server who was less than friendly when we asked if there were any available tables. She didn't smile, offer an actual greeting or offer to schedule a reservation while we were in the restaurant. There were not any available tables for the evening and we were advised to make a reservation for a different date. we stepped outside and hopped on the Capers + Olives website only to find out there is no way to request a reservation online and no direction to call the restaurant to make one. Needless to say it was a little frustrating. I called the restaurant and was told by a different person that people just call in and make reservations for the same day or a few days in advance.
So I did. I made a reservation for a Wednesday evening for my wifes birthday. We returned to the restaurant and were again greeted by the same woman lacking in customer service skills and told to wait while a table was cleared. As we looked around, the space was not full and all of the other tables were dressed and had signs stating they were reserved. We did not have our "reserved" table reserved. When seated, we were given no glasses, No water(as is custom for all the tables), no menus. We were sat as an empty table with a candle. Eventually the server returned after seating another table and taking their order (after we were seated) and she realized we had nothing on our table. She then brought glassware that was dripping wet, menus that were warped because they had gotten wet from the glassware (they print on simple paper). With al of the reviews and recommendations, at that point we didn't really care what the food tasted like, we almost walked out if it wasn't for my wifes birthday. After taking our orders and brining silverware and small plates, the server stopped by a couple of times to refill water.
The food was great. The experience with the services, completely off putting. We were really excited to find a good restaurant close to home as we usually venture into Seattle or the Eastside. We loved the atmosphere and being able to watch the chef cook. The overall vibe was nice and not too loud. Intimate with nice lighting and clean. I totally would have been a frequent visitor if it wasn't for the service. Unfortunately, no amount of great food accounts for crappy, dismissive or half ass service. The server wasn't overtly rude but she definitely made us feel like we were an inconvenience despite having made a reservation and being paying respectful, tipping, customers. If you are looking for great food, GO. If you expect decent service as part of your experience, skip. We stopped in 2x an both interactions were off putting. Or just try take out. read more