I went to Higher Ground for the first time last week for a haircut. It was an excellent experience…read morestart to finish! The salon is well decorated and has a very nice waiting room. Wendy, my stylist, was completely delightful! She asked clear questions before starting and was both skilled and careful. Best haircut I've had in years! I made my next appointment before leaving. Highly recommended!

So happy to have found Wendy! She has a warm and welcoming personality, and my pedicure was…read moreoutstanding!

One of the only and best salons for biracial and black hair in the NRV! I tried so many places…read morebefore finding this gem. And not only are their services fantastic they are super affordable! Love Lia's!

Lia's hair styling are the best in Blacksburg!!! Bethany takes her time doing my hair and does a…read morefabulous job. I always get compliments as to how great my full highlights look.

Theresa is a wonderful and charming stylist. I look forward to my scheduled appointments.read more

One of the worst parts about moving to a new place is finding a new salon. I tried a couple others…read morein the area and they were just okay. Needed a highlight and a trim and decided to try Elite Salon because it was a short trip from campus. I'm so happy to have finally found my go-to salon! Tiffany was so attentive and genuinely cared about my "hair goal." Loved the results, no complaints at all. Glad my search for a quality hair place as a newbie in the NRV is over.

BEST SALON!!! not only is it cleanest salon I have been too but it is literally the cutest salon!…read morethe staff is great! I love Amber to death and she has been taking care of me since 2020. She does exactly what I want each time, and the products she uses make my hair feel PHENOMENAL and make my hair feel healthier with each visit. She is the easiest person to talk too, she listens to your concerns with your hair and gives great advice on what you need to do at home to help make your hair healthier. She is also just a sweet soul in general and an amazing friend! She also has the cutest pups she brings to the salon sometimes and they are super sweet and cuddly :) I recommend this salon and going to Amber for ALL of your hair needs!

I give this salon and Erica 100 out of 10! My mom had an appointment for a pedicure with Erica. I…read morewas immediately impressed with the cleanliness and set up of the salon. Erica is amazing and wonderful. She was kind and gentle to my elderly mom who has specific issues with her feet. She took her time and really made my mother feel comfortable and relaxed. We absolutely love her and the salon. I will take my mom only to this salon.

Nikki is great. The salon is conducive to relaxation. If you're not into gossip and badmouthing,…read moreyou'll love this place!

Every time I visit Abrigale, she never fails to amaze me with her work. She's very good with all…read moretypes of haircutting, and I've noticed her fades are especially sharp. She's done designs a few times in my hair, and she always does great. PLUS, she is easy to talk to is very personable!

I called 1 week prior to my appointment to confirm that 1.5 hours would be enough time to have the…read moretrim and color completed to get to my next appointment for the day. I specifically said that my next appointment was at 4 pm. I was assured that it was not a problem and that my hair would be done easily in that amount of time When I arrived for my appointment I was informed by a student stylist that my appointment would not be with the person I had scheduled to have my appointment with, but would be with a different student stylist. First of all, the "instructor"/"owner" was nowhere to be found. She arrived after the students had independently began the process of dying my hair. When she did arrive she had two clients of her own who had been waiting for quite some time for her arrival as well. She began to announce to everyone in the room that she was late because she was at the "DMV and was the next number to be called". I was quite surprised by the nonchalant attitude considering people had been left waiting. As the minutes ticked by I had let the student working on my hair know that I had an appointment and that it was at 4 pm. I could tell by her reaction that she had in no way been told/notified of this even though I called a week ahead and spoke to her instructor. When time became a real issue, I am sitting there with my hair drenched in dye and the students doing their best to remedy the situation. The owner/"instructor" is working on her own client and begins to try and blame the entire situation on the students performance. It was one of THE MOST rude, unprofessional, and tactless things I have ever witnessed from a "professional", "instructor", or in a salon, period. When I began to explain that I spoke with her on the phone a week earlier, she decided to turn the blame on me as well stating "Well, we spoke on the phone and you have really long hair so it's hard to tell when someone is on the phone". At no point in our telephone conversation was I asked how long my hair was, I was simply told 1.5 hours was not a problem. The story ends like this, there was no time left to cut my hair nor was there time to completely dry or style it. I left the salon with uncut and more than half wet hair. The "instructor" did not offer to fix/remedy the situation in any way. I paid for the color and tipped the student (because she did a good job on the color and in NO way was this situation her fault). As I am about to walk out and leave with my hair an absolute hot mess, the owner says "I hope we didn't make you late" with a smile on her face. I have had my hair done many places at many different price points and have even went to cosmetology schools for hair and other services in the past. I have never encountered such unprofessional and poor service anywhere. It is certainly the first time in my life that I have left a salon without the services I booked being completed or with WET HAIR. The complete lack of professionalism on the part of the "instructor" was truly unbelievable. Once again, I would like to reiterate that the student did a great job and I am happy with my color. They should have never been put in that position.

I had an appointment this morning with Haley at 9:00. She texted me asking if I could come in at…read more9:30, which I agreed to, but did notify her I would have to run to work right after (since this appointment now set me 30 minutes behind). I didn't receive a reply, so at 9:20, I followed up to confirm that she was still coming in at 9:30. It was then that she notified me that she would actually not be there at 9:30. I felt that my time was disrespected, and that this situation was not handled professionally, especially considering I could have gone into work earlier and I had to follow up for her to tell me she would not make my appointment.

My husband and I have gone to Paula salon for years. At least 25 or 30 and have never had a better…read moreexperience! They do high-quality work!

Completely rude and disrespectful. Accidentally parked in their lot and got chased down and yelled…read moreat by salon associate...note this was after hours with only 1 car in the parking lot. What if I had been a client? I definitely would not be now given this attitude and disrespect. I wish them the worst.u