The purchasing process was fine other than as I was checking out the cashier said if the fall apart…read morein the first three months, then I should bring them back. Lo and behold she was correct. The right boot started falling apart in no time. I returned in the fourth month for them to only tell me that they have fired all their old staff and rehired all new employees and that if they were to even consider swapping my faulty boots out they would need the original recipe from the date of purchase and nothing else would suffice. Bear in mind that these are Cody James boots, a Boot Barn special. Now I am in construction but nothing that would heavily damage my shoes, the last pair I had, of a different better brand, lasted me over two years. I've grown up going here but this is the last time I'll be visiting them for anything.

SOME PEOPLE WILL DO ANYTHING FOR A DOLLAR, AND THESE PEOPLE ARE NO EXCEPTION! THEY WILL LIE TO YOUR…read moreFACE OVER CONDUCTING BUSINESS WITH INTEGRITY. I am incredibly upset with the lying little you know what - who called herself "Bianca." I wanted my partners money reimbursed to his card for clothing that I received as a bday gift. Upon the request of an employee, I put the receipt on the counter with the items i was to return while i tried on clothes to see about doing an exchange. Nothing really fit me right, and because I didnt have my partners card which he used to make the purchase, "Bianca" couldn't do the return. I asked for my receipt back, and was told it was "lost, but when i came back in with the card they would still honor the reimbursement...they could look up the purchase with the card he used." It was their fault that the receipt was lost. I was skeptical, and asked for her name in case there was a problem... and of course, IT WAS. So when the return was attempted again by my husband, the manager/owner wouldn't honor "Biancas" words. She claimed nobody named bianca worked there, and when she looked up my husbands name in the system the items were never logged with the purchase. For this being our first experience as customers, i am shocked by the lies, and the attitudes. I have half the nerve to go there and wait for "bianca" to show up for her shift so we can have this discussion again, with the right person present. THIS KIND OF CONDUCT CRUMBLES SMALL BUSINESSES!

Super cute & pretty fancy western / vintage store tucked away in an alley. Tons of pretty pieces…read moreinside. Pricey but good quality. Got my first Stetson, I'm looking forward to wearing it for many years to come

Service was outstanding! Jenny Liyn was very patient and asked the right questions to help me…read morenarrow down my choices. Great selection and affordable beautiful hats!

My wife and I visited this store looking for some shoes for her. We worked with the associate on…read moreduty, David. He was very accommodating, taking the time to answer all of our questions and happily bringing out various shoes until she found the one she really liked. We will certainly return to Danner of Bend and hope we can work with David again. Best, david hutchings

I like this place a lot. They sell high-quality boots and shoes, they honor their return policy,…read moreand they also have a good selection of other apparel. If you are in need of outdoor clothing (in my case shorts) and you can't find it at pine mountain or mountain supply or REI, try here! I got a great pair of Kuhl shorts that I love as well as several pairs of Danners over the years.

Fantastic service when looking for a new set of fire boots and by FAR the best price. By a massive…read moremargin! Love this place!!!

Broad selection of High quality merchandise of various genres…read more Suggest one calls before going Personable local owner who is on-site

We were referred to Bend Shoe Eastside by their downtown store. I was looking for a specific…read morerunning shoe. Unfortunately, they do not stock that shoe; but, pointed me in the right direction to get the shoe that I want. That is custom service above a beyond my expectations.

This Eastside Bend offshoot of the long time Bend shoe business named Birkenstock - Bend Shoe Co…read more(located downtown on Wall Street) opened a couple of years ago in the Forum Shopping Center (the one that also hosts Whole Foods, Barnes & Noble, Wild Birds Unltd. and Nothing Bundt Cakes) in the space that used to be a Hallmark store. Shopping here recently was a top notch experience for excellent service from the people who work there and quality brands in a range of styles of shoes, sandals and boots in many sizes, including narrow and wide widths, for women and men. On a busy Wednesday afternoon every customer was promptly greeted and seemed to get the same quality care and attention from the knowledgeable staff who could make recommendations as well as help customers try on their choices from the many casual - comfort brands that included Hoka, Josef Siebel, Born, Taos, Ecco, Keen, SAS (San Antonio Shoemaker), Dansko and others. . When some customers needed a different size or color than what was available in this location's inventory, I could hear the staff offer to have it brought in from the downtown store or arrange for the shoe to be held at the downtown location if trying it there was what the customer wanted to do. My husband and I walked in expecting to spend a few minutes to get my feet measured and see if I could find a pair of shoes and we were both surprised to find such a large, well displayed inventory in the larger than expected light and bright space. We walked out more than an hour later with five pairs of shoes, three mine and two his, that are both comfortable and fun to wear. STELLAR SERVICE: Store manager Stephanie was professional and patient as she assisted me to try on probably a dozen pairs of shoes (in most places I am lucky if I can find one that will work for me) and another woman and a man who were also working on a busy Wednesday afternoon helped my husband. Everyone was knowledgeable about brands, fit and styles to make recommendations for both of us. That is particularly valued by me as I have hard to fit feet and also have had multiple sclerosis since my college years which makes balance and gait a problem so the right shoes are key. This was like shopping in Nordstrom for shoes in the day when I lived near those stores for skilled sales professionals who knew their product lines and understand feet too. This kind of skill and service is how customer loyalty is grown. CONVENIENT PARKING LOT: We lived in Bend for almost 20 years and shopped the downtown Birkenstock store from time to time but popping into this store on a recent visit to Bend was our first time at this location which we chose because downtown parking is miserable and this store location offers a convenient to use parking lot. Next time we are in town we will have shopping at this Eastside location on our "to do" list again. We recommend the store. ACCESSIBILITY: Accessible parking is in the lot right outside the door. All on one floor with ample clear floor space to navigate to displays and seating to try on. HOW TO FIND IT: Map and contact info to confirm this location can be found here: www.bendshoeco.com/locations/eastside-forum-shopping-center/

We came in late Saturday as a group of 7 to get skis for our Sunday beginners ski adventure…read more Easy rental and return. The staff were friendly and helpful in helping determine fit for the boots. Skis/boots/poles were $40 and helmet $8.

Easy rental experience. I'm a bigger guy and my wife and I wanted to do something healthy with our…read more4 year old while we stayed in Sunriver. I thought it'd be tougher to bike around but the trails are super smooth and a calm ride. The bikes were expensive looking and rode well. Biking around to the shops and back to our rental was relaxing and fun. We kept discovering wildlife while going over the biking trails. Deer, chipmunks, woodpeckers, etc. It was all a short leisurely ride. We'd stop, the boy would look for a few minutes, then off we go. Beyond the rental, while I was in the shop people were coming and going getting things fixed, questions answered, friendly advice on parts, and buying seats or locks. The employees were genuinely nice people and I hope that they continue to be successful.

5 stars for beautiful boutique store feel, organization, service…read more I'm sad I didn't walk away with any purchases. The asking prices were too high. Granted everything looks to be in near perfect condition but I came hoping for better prices. The sale rack outside was an indication of what to expect inside as it was pricey too. Beautiful shop but didnt buy. However I did buy some shoes at the smaller thrift store next door because this one had not yet opened.

I had an unbelievably frustrating experience at this consignment shop, and I would strongly caution…read moreanyone considering doing business here. This wasn't even my first red flag. I previously tried consigning at their other location in town and was told they were booked out months in advance--and that I'd need to log on the moment appointments opened just to secure a spot. That level of rigidity for a consignment shop is absurd and should have been my warning sign. I decided to try their other location and am equally appalled. Similarly, I had to make an appointment just to consign items. Then I had to rearrange my work schedule to accommodate an assigned appointment to pick up unsold items, which was not chosen by me but instead just delegated to me. I showed up on time, only to be met with dismissive, flippant indifference from staff. Despite having a scheduled appointment to collect unsold items, I was told I couldn't consign additional items during that appointment--but could come back later (literally 45 minutes later) to do so with NO ONE else in the shop. I was also told I could come back yet again, in a different visit, to pick up a check for my sold items. How many separate trips am I expected to make for one transaction? Their entire process is wildly inefficient and completely disrespectful of customers' time. You're limited in how many items you can bring, the drop-off windows are narrow and rigid, and even if your items are in-season and in great condition, they can still be rejected based on their inventory. And after spending hours of my life arranged around their schedule, the payout is a complete joke. I was told I'd be receiving $38 total despite consigning multiple items, including a Michael Kors purse, with zero transparency around how that number was calculated. When I asked for an itemized breakdown, they had to log into yet another system and told me they'd send a link so that I could jump through yet more hoops to learn what each item sold for. Unsurprisingly, that link never came. To make matters worse, they couldn't even issue a check on the spot and instead claimed it would be mailed. That was four weeks ago--I still haven't received anything. So after rearranging my schedule, making multiple unnecessary trips, and dealing with their disorganized process and rude staff, I have exactly zero dollars to show for it. Between the lack of organization, constant "we need to log into another system" excuses, restrictive and inconvenient policies, and the irreverent staff, this business operates in a way that feels intentionally opaque and financially unfair to its customers. Bend is absolutely due for an ethical, flexible consignment shop that actually values its customers--because this place clearly does not. I strongly recommend others think twice before trusting this shop with their items.

In the late spring of this year, I enjoyed a visit to this eclectic shop…read more Clothes and outdoor gear inside, bikes and wood slabs outside. I picked up a very nice pair of XC skis and boots. I also purchased a wood slab to make a computer table that turned out beautiful. One of the owners graciously met me at the shop the next day and trimmed the board down so we could fit it in our car for the long drive home. Great experience.

Nicely curated and displayed goodies. I ended up buying not one but TWO vintage jackets…read morehere-oopsies, they are special.

Best store ever!!!!!! Olivia is hands down the absolute…read moresweetest. We had the best time at this store. Great finds and defintely bought the jumpsuit. WINNERS

Every year we've come to Bend for Thanksgiving every year and it's not the meal my husband looks…read moreforward to, it's going into and buying new shoes at Bend Shoe Co. It's the service and the selection. Warm, understanding and knowledgeable staff, along with lots of choices. See you next year!

Birkenstock - Bend Shoe Co. is everything an excellent shoe store must be. Start with the excellent…read morestaff. They seem to understand shoes and how shoes must match your feet. After a short description of what we were looking for, the young woman brought out the right shoe. Unfortunately, when we got the shoes home they were not quite right for our needs. We took the back, explained the difficulty, and they immediately found a better shoe. When I asked about a running shoe, we were referred to their east side store. Birkenstock - Ben Shoe Co. is now our go to shoe store.