I had surgery this afternoon on s broken ankle. I'm very impressed with the care I received at the hospital, from checking in to checking out. The nursing staff, the anesthesiologist, operating room staff were all amazing. My surgeon Dr. Boyle was Awesome, he explained everything, he was very professional, patient and kind. I would highly recommend Cape Cod Hospital and Orthopedic Surgeon Dr. Boyle. read more

Wonderful staff. Saved my life! 2.5 years trying to find out what was wrong with me, many trips to other hospitals, they fixed me special shout-out to nurse heather Eldridge. read more

My late 93 year old mother was transferred from a nearby nursing rehab facility to Cape Cod Hospital in March. Her wait in the emergency room was excruciatingly long and very difficult for her--8+ hours. I find it extraordinarily hard to believe that she could not have been moved to a bed prior to that given her age and condition. And, while I don't blame the hospital for her death shortly thereafter, how and what hospital was able to provide in discussing her death with my family (including me) was horrifyingly bad. It was shocking that the hospital and the persons involved in her end of life care were so dismissive of any questions. I couldn't imagine a worse experience. read more

Last time at ER for a UTI the Dr sent me home in 20 minutes, I took the antibiotics, and they did nothing, had to return, this time got a great Female MD Dr. who put be on intravenous drug infusion, cleared up UTI. The original Dr. did not realize or check that I was a previous patient last a few months ago for a UTI blockage. The MD had poor bedside manner other than saying lets get you out of here...???. I went there to be treated. for a UTI. Today called for my Medical Records, after listening to a long winded recording which does not make getting your records a simple thing, even indicated it takes 14 days!!! Going to Dana Farber for Prostrate check as PSA up. I called the CEO office, got a recording left a message. The Medical Record Recording should state, you can come to the hospital sign a form and pick up your records, KISS, keep it simple -----. ,I plan to do that tomorrow, and take them to Boston Dana Farber. My stay at the hospital was every good, the room beautiful, and my care great. The room was in the new section overlooking the Harbor, and food very good. read more

Wow these people hang the phone up after not hearing what they want. The Administrator hung up the phone when she didn't hear what she wanted so the person on duty tonight with this review hung up five times on me when I was trying to talk that's the hospital we need and on the Cape I'm worried for us all read more

Be careful...security staff can literally get away with murder here. Act "strangely " (as in distress as so many patients and visitors are when a loved one is hospitalized) and they feel justified in tracking you down and chocking the life out of you. read more

I've had 2 emergencies, in the evening and in the middle of the night on two separate occasions. This is a clean and well run hospital from my experiences. The nurse I had was very kind and memorable, he lightened the mood at 2am when I needed an MRI on my kidneys and it's been a month or two since then. read more

Front desk woman with dark curly hair extremely rude uncaring and catty , made a sarcastic comment to nearly every patient that came in after I did , offered no help when I came in with severe abdominal pain read more

Cape Cod hospital ER saved my husbands life. He was septic. They found the cause, and his life was saved. I don't like reading these negative reviews. We have lived on the cape for over 30 years. Cape Cod Hospital is has always helped us professionally with their skills and compassion. read more

Do not EVER go to Cape Cod Hospital. Bedside manor is terrible. The nursing and doctors seem like they are trying to be on Scrubs rather than be professional. I was there the other day gasping for air due to muscular pain in my back and rib cage and waited almost 3 hours before any medication was given to allow me to breathe again. The triage receptionist thought nothing of my gasping for air. A male nurse came out, saw me trying to breathe and took me in immediately after triage said there was nobody in serious need of help in the waiting room. Once in the ER, I explained to the Dr my medical history and muscular/skeletal problems and was requesting an MRI. He poked me in the stomach, told me I probably didn't have kidney stones, but could give me a CT scan to confirm no kidney stones. Kidney stones was never ever an issue, but he didn't listen to me and my problems. He was too busy joking and flirting with nurses and other doctors to pay any attention to me. I laid there gasping for air for about another 40 minutes before a nurse came to give me something to relieve the pain and tension. The first dose was ineffective. It took another hour for the second. I could hear her and the other nurses and doctors joking around in the ER main area. She came in and said, "Sorry, I know it must sound like we are just joking around out there, but we aren't" Total B.S. No professionalism. No care for patients. No competent doctors. Will never consciously return to this hospital for any procedure. I would never even dare to subject myself to surgery there for fear of getting some life threatening infection. It's really not right that it's easier to get morphine and oxycontin than an MRI. STAY AWAY, GO TO BOSTON. read more

Being a local I have had my fair share of visits/stays at CCH. I have both complaints and kudos regarding each visit. First, if I am in the ER and in pain and I tell you NOT to give me morphine, respect my request and do as I ask. I know my body better than anyone. And I know how I will react to certain medications. Overall I am not impressed with the cleanliness, or lack thereof , of all areas of the hospital. Not impressed with the nursing staff...they used to impress the hell out of me but over the years I have seen them take a less than enthusiastic approach to patient care. And the Doctors??? OMG! Don't get me started! I have seen incompetence, a lack of caring, inadequate patient care and mistakes that could ( in some cases) be catastrophic. You can dress the place up, add parking and fancy artwork but they are only as good as their weakest part. Needs improvement, not impressed. read more

When in Boston, I used to hear other health professionals say "Don't ever go to a hospital on the Cape" and I even had one surgeon tell me he would never recommend other surgeons in his field that practiced on the Cape because of how bad they are! I found out what he was talking about when I was at Cape Cod Hospital recently. Unfortunately, I had to make a visit to the ER while on the Cape and for a cardio issue I had and I have never met a more uncaring, cold and unprofessional group of people ever! These are people who supposedly are in the field they are in because they want to or like to care for people in need. Not the people in the CCH ER! They are unresponsive when you push the call button, unprofessional if and when they do respond. Thank God I didn't go into cardiac arrest because I'm sure I wouldn't have made it. The ER doctor flat out lied to me when I asked him to contact my cardiologist off Cape about my condition. He came back an hour later and said that he contacted him, but he didn't. I checked with my cardiologist and said he was never contacted! I read some of the other reviews about this place and will have to say the one star reviews are to be believed. Anyone who gave this hospital and their ER staff anything above 1 star was just lucky! BTW, CCH please don't respond with the form letter response I see on some of the other reviews here about how you value patient care and to call to discuss. Its obviously with as many times you have requested patients call to discuss their poor care is basically a waste of anyones time give the amount of repeat instances I see posted here! Wow this is one bad hospital!! read more

The ER wait is ridiculously long. The nurses were very nice except one who always seemed confused and when I asked her how much longer it would be until we saw the dr, she said " why? Do you have someplace to go? You saw a nurse". Ok, I was just asking a simple question. We had already been in the ER 3 hours at this point waiting. Never saw a dr. In the ER at 11am left at 530pm Was given poor medical advice by the nurse whose diagnosis was " I don't know why this is happening ". Take Tylenol. If you want good medical care, drive to Boston. Don't waste your time in this ER. Busy with covid or not, common courtesy is always expected and if you don't know a diagnosis, find another nurse, or a DR that can help. read more

AVOID GOING TO CCH IF YOU CAN! This is absolutely the worst hospital i have been to! I have read some of the reviews and agree with what most have said because it happened to me when i was there. The nursing staff are cold and uncaring, the EKG tech raised her voice to me because i accidentally coughed during the EKG. I was in extreme pain and had my alarm for the nurse go unanswered for approx 2 hours! Occasionally some tech would answer the call just to shut it off and walk away. When the nurse did show up, he claimed he couldnt find the Doctor. For 2 hours?! I watched as other patients across from me also experienced similar responses and saw their frustration. Maybe its because they know patients on the Cape dont have anywhere else to go in an emergency so they think they can treat people this way. In Boston, you have several options and do not get treated the way you will be treated at CCH. Avoid getting care at CCH because its the worst care you will ever receive! If you can make the trip to Plymouth or somewhere else, do it because if you go to CCH, you will wish you did! read more

Bullshit. Takes forever. Request for anything and maybe you'll get it by tomorrow or never. Dehumanizing and borderline torture

The worst experience for me has been to lose a parent. While this inevitability had to befall our family, I am grateful it had to happen at Cape Cod Hospital. My father wanted for nothing during his last days, and he deserved that. Everyone should when they have to be in the hospital. The first room was on the 6th floor in the new wing, overlooking the harbour. A large private space with plenty of room for visitors, a large bathroom with a shower, and plenty of options for comfortable seating abounds. Even when the days got long, I was able to got for a run to blow off some steam and then shower right there. No need to take a hotel or go back and forth from the house. The biggest shout out is certainly for the nursing staff. LuLu has an admitted crush on dad, and she let him know that. Happy to do whatever he needed to be comfortable, and ready at every moment, Lulu accomodated. Sara atteneded to dad after he came back from ICU to finish his time. When we lost him, she cried along with us. I'll never forget this staff. Karen dereves a lot of credit for attending to dad when he was ready to go "downstairs." She was gentle and respectful at every turn. Furnished with a large cafeteria with really good food, a small coffee bar at the front of the hospital, and plenty of free parking, I joked that I wanted to make my reservation for when my time comes, and I already picked out my staff. Who would not want to spend these days overlooking Nantucket sound and be accomodated by such experts? read more

Mom became ill, suddenly and was taken to the ER. Staff were absolutely incredible. Despite a 7 hour wait in the ER for a room, she was fairly comfortable. Upstairs, North 3, she was well cared for. The cardiologist on call was supportive and really compassionate. Thanks for bringing mom back to good health! read more

I came here after being rear-ended on my bike by a one-eyed 80-something lady in a Honda Civic on 6A, thereby cutting short the 2008 edition of the Plymouth to P-Town Cycling Extravaganza. My helmet cracked when I hit the pavement, but my skull didn't. If you're reading this and you ride a bike without a helmet, cut it out. The worst part is that we were only about a mile from where we would get off 6A and make our way to the Rail Trail and we were laden with subs and beer that we were getting ready to feast upon. The beer in my bike bag exploded so I stunk up the ambulance something awful. The paramedics really took a shine to me though--one of them was a cycling enthusiast and he was livid about what had happened. They strapped one of those big blocky neck braces on me to try to get me seen sooner. But the staff at the emergency room saw through that ruse, and I had to wait a while, which was fair enough considering that one person died (heart failure) while I was back there and another was just about to (septic shock). read more

One of the worst experiences in my life. Do not stay at this hospital! There was a misunderstanding with staff and security would not let this elderly woman leave the hospital. I was threatened with physical harm after having major surgery. When I got home and researched, I found that back in 2009 security murdered an individual who was causing problems. My nurse documented that I had taken my pain meds which I had declined. Did he pocket them or were they trying to excuse their actions? read more

Even though I don't really ever enjoy my trips to the hospital, this place wasn't so bad... I was suffering from severe abdominal pain after eating at a restaurant in Provincetown, side-effect of food poisoning (I can't wait to write that yelp review!). Anyway, I drove the hour and half that it takes me to get to the hospital from my cape home and explained my situation to the ER intake nurse. She asked me if I felt faint and if I needed a wheelchair and quickly brought me back to see someone. Since I was complaining of abdominal pain in my lower right section, everyone thought perhaps my appendix was ready to burst, and wanted to check it out ASAP. After only a few moments in the room alone, a nurse was with me to find out more about my situation. I explained to her that I have hypoglycemia and typically pass out when my blood is drawn. She was very friendly and had another nurse talk to me while she administered my IV and took a blood sample. It was one of the least painful IV injections that I've ever had. I had to get a CT Scan and X-Rays, urine samples, the works... nobody was able to determine the cause of this horrible abdominal pain. I finally left at 5am... but unfortunately had to return a few nights later to be seen again for the same problem. This time, I was prescribed bentyl to calm my stomach and referred to a gastroenterologist for expert advice. Thanks team. I'm feeling better. read more

There's nothing worse then having to go to the hospital on vacation, but this experience was not all that bad. Walked right into the ER and got a bed right away. Took about 30 minutes to get checked in, vitals, etc. and then the doctor came in. All in all, we were there only about an hour, which on vacation is key. Nobody wants to spend an entire night waiting in the ER. Although I can't say I'd recommend you go here, if you are in the area and need some quick care (we went about 8pm on a Saturday night and were out by 9:15pm), this would be the place to go. read more

I was on vacation at the Cape and had to go to the hospital ER. I walked in and they brought me to the back right away. The nurse practitioner that took care of me was wonderful. She was very tentative and caring. I was very impressed with the immediate attention that was given to me. I have been in many ER's for different reasons and this is by far one of the best. read more

Cape Cod Hospital - Hospitals Near Me - Hyannis, Massachusetts

It saddens me to write this review since all previous experiences in the ER were professional but I must vent. On our travels from Florida to MA we forgot some of her meds in a hotel in South Carolina. Not knowing how exactly to replace them we went to the ER and all went well. We were not sure what meds were missing since we had about half of them and there are many. They gave us one of the meds we knew were missing. The next day my wife collapsed and was taken to the ER where she was treated and that was professional. The following day fearing she was reacting anxiously to not having the right meds so we went to the associated urgent care and was treated well but my wife was still anxious about getting her proper meds. We went back to the ER and this is where we experienced the most humiliating unprofessional mean-spirited doctor ever. We knew they had all the records of our visits and we informed the nurse of every visit and the fact we lost the meds. The doc walked in. He is a towering figure, somber and arrogant. Instead of asking us health questions, he immediately began interrogating us, claiming we were holding back info about all our previous visits. NOT TRUE. When I said one visit was by ambulance he blew it off as though it meant nothing to him. He said we wasted an hour of his time researching the history of our recent visits. Our time was of no concern to him, our status of no concern to him, our humanity was of no concern to a guy who was trying to bully us rather than help us. What is worse than all of that is apparently our health situation was of no concern to him. His tone was downright insulting saying in no veiled accusations that we were lying. He leaned against the wall with his arms folded. His questioning took a darker and sinister tone. It was clear he was trying to intimidate us and in fact my wife was terrified. I was not happy but intimidation I do not do very well. Maybe that bedside manner was taught to him on that little Caribbean island where he went to "school". He was more like a Nazi interrogator trying to get us to confess to something we did not do. We needed guidance. We needed help and understanding regarding our situation. He refused to let us explain the entire story we had already told the RN. He continued his verbal insinuating assault without pause. A social worker was beside him much of the time, nodding like a bobble head to things totally and factually untrue. The whole thing was like a darkly-lit film noir scene from a World War II movie. I am thinking: What is going on here? What are they doing to us? After "patiently" taking several minutes of his vicious insults, I finally said "we are leaving." I know there is a huge problem with abusing meds -- and the Cape is like the epicenter of it -- but we were looking for just enough proper medication to hold us over until we could return to the hotel 900 miles away for the rest of the meds. The attending physician did eventually write a script for one med. When he left the room I told the nurse that we informed her of our visits. The visits and medications are clearly recorded in the system and that we were made to feel like criminals rather than patients. She agreed I told her these important details but I think she feared the dominating figure in the room. After the doctor left, I had to use the restroom. The nurse asked my wife if I felt safe at home. Had I been there I would have told her we did not feel safe in the ER. Maybe that is a standard question to ask but, after what we had just experienced in what should have been a safe area, that was more than a little offensive. I was so upset with the way we were treated that I called the administration from inside the hospital, walking through the parking lot, and driving off. I gave my name and phone number and repeated the story. Then the administrator again asked me for my phone number and I said I gave it. She said I had not and that was all I needed and told her in frustration and anger the conversation was over. I understood my complaint would fall on deaf ears. A week or two before our experience, my father-in-law was in the ER for severe headaches. They told him they were shipping him to Boston for more treatment. He said he was not going to Boston. A while later they told him they had the wrong patient. I guess it is hit and miss at Cape Cod Hospital. There are some really good people working in that ER. For them I regret writing this so I suppose it depends on who attends to you. My wife and I were treated with not onc ounce of compassion on this last ER visit and more like desperate street junkies. You should not have to feel worse when you leave a hospital than you did when you walked in but that is how we felt. We can not get that image out of our heads: A tall, bald, angry-looking, nasty, obnoxious, offensive, obstinate intimidating, bullying, man towering over us in our moment of need. read more

Over the years I have heard some bad things from other people, but I have been to the ER at least seven times, and always had very good treatment. (Although waiting times can be rather long.) I've had at least 4 occasions of being admitted for several days, and always been happy with the staff (except waiting, again.) There are always individuals who are "problematic" in any profession, and when those people are in positions of authority, a lot of unnecessary unpleasantness is bound to happen. I personally have had very good care at CCH, so maybe it is a bit "hit or miss" sometimes, but I think they try to give the best care that they can. read more

I arrived at the ER and was promptly attended to. Dr. N. Rudman was a kind and thoughtful provider. I was severely dehydrated, and he immediately had IV fluids started, and had a small amount of potassium added to the fluids. He ordered a chest X-ray as well as blood work. Fortunately for me, my potassium was low and due Dr. Rudman's proactive approach I was treated properly. I received two bags of fluids, and was feeling 100% better. I had been to a hospital in Boston a week earlier as well as my primary care physician. I would highly reccommend CC Hospital to anyone I know. I would like to add that the nursing staff as well as the x-ray technicians are second to none. Thank you CC Hospital for your kind and thoughtful care. Joan - South Dennis MA read more

The Doctors and staff are very professional and have excellent bedside manner. I delivered 4 beautiful babies there and went for a couple minor emergencies. Every time they treated me as if I was their only patient. They went above and beyond what is expected, even shared a few tears and laughs with a couple of the Doctors and nurses! I feel at ease and confident when going there for medical care. read more

New Year's Day and my 14 yr old daughter comes downstairs in tears complaining of a sore throat. Her little brother had strep earlier in the week so we were pretty sure she had strep also. But it's New Year's Day and we're on the Cape. Our pediatrician wanted us to drive her to Foxboro before they would do anything. Patriots hosting a home game? Drag her all the way there? Poor kid! We googled urgent care around Centerville and found Cape Cod Hospital. About 3 miles from our house down here. We drive over. I anticipate a long holiday wait, grumpy holiday workers...and whoa! We are in quick, the staff is happy and friendly, we waited maybe 5 minutes, saw a doctor within 10, and within 30 min my daughter had medication in her system and we were on our way back out. While there, I could hear the staff attending other patients...quick, friendly, efficient...honestly I left there in tears so happy that my daughter was so well taken care of. Thank you, Cape Cod Hospital! We couldn't have been happier (except, of course, if the kids weren't sick in the first place.) Sincerely, An extremely happy mom and a comfortably resting, sick teenager read more

Went to the ER after a fall off my deck and painful ankle. Was told there was no fracture according to the x-ray and was given crutches and sent home. No recommendation for follow up with ortho. Had to call my PCP for appointment to get referral to ortho. Waited 1 wk for that appointment. (Cape Cod Healthcare). 1 and 1/2 wks later I'm at the ortho office having a cast placed on my now slightly displaced fracture. I could see the fracture in the ER x-ray. was told if it displaced any more I would have needed surgery. read more

First of all, medically I have ZERO complaints. Recently my wife had two accidents which required visits to the Emergency Room. The first time was in Hyannis and the second was in Falmouth. Both times the doctors and other medical staff did a fantastic job helping her. My issues is with the billing department. During both visits to the ER's, a staffer approached us saying we had a rather large co-pay, and if we paid it in full that day, 10% would be discounted off. So not really thinking about it, or knowing exactly what my insurance covered (my fault, yes I know), I handed over the credit card. Turns out, neither visit had any co-pay! Accidental Injury was 100% covered by Blue Cross. So I don't know where the hell they came up with charging me $250 for one visit (discounted to $225) and $350 (discounted to $315) on the other? Now I'm trying to get a refund and it's like getting blood from a stone. If anyone in charge of Cape Cod Healthcare or either of their hospitals reads this... Contact me through this website. We need to talk. read more

Do not use this hospital or any doctors affiliated with this hospital. After paying out of pocket for a procedure quoted with a specific facility fee of $1,100 in full, the day of the procedure, Cape Cod Hospital sends a random bill/demand notice one year later out of the blue without any explanation at all for $16,361.99. We explained that the bill was paid in full and delivered all of the information to the billing office, which was completely ignored. This fraudulent bill without any detail is now an instrument of extortion by the hospital and we need to deal with the legal hassles, time and expense of fighting the fraudulent charge. Just don't use this hospital ever. Don't get yourself into this situation and if you already have, please call the Massachusetts Attorney General's office M,W or Friday between the hours of 9 am to 2 pm and file a complaint. Also consider filing a fraud complaint with the FTC, depending on your circumstances. This is likely a criminal act and needs to be treated appropriately. read more

Useless when it comes to orthopedics. Last year my elderly mother went to ER after falling. Kept her in overnight. Did a CAT scan of her hip. Nothing showed But 101 Ortho says must do an MRI. But no. Sent her home with my elderly equally frail father. I flew in from CA. I took one look at her and her pain in her groin and knew she had fractured hip. Took 3 days to get the MRI. Multiple fractures! Now here we are again. She fell again, pain in groin, CAT scan, they refuse to do MRI and are sending her home. How does this place get certified? read more

Medical Records Department needs lesson in Customer Service! Trying to get a copy of your medical records from CCH is an operation in misery and inefficiency! Though we completed the records release form before even leaving the hospital on a Sat. afternoon and requested that records be emailed to us, by Thursday of the following week we had not received anything. When I called to follow up, the phone was answered by an individual who could not seem less interested in helping, and kept telling me that SHE didn't process the request. Turns out they were mailed (not emailed, as requested) yesterday. When asked why there weren't emailed, she dispassionately told me she didn't know because she didn't do it. Further, in order to email your records they apparently need to email you first to confirm your email!!! Then , it takes 4-6 business days (better than 14 business days for mail). They had the nerve to tell me I was LUCKY it was processed so quickly. HOW ABOUT LETTING YOUR PATIENTS/CUSTOMERS KNOW WHAT THE TURN AROUND TIME IS ON THE RELEASE FORM ITSELF?! They couldn't fathom that suggestion. What a unnecessarily aggravating and time-wasting process by people that seem to care less (they are very busy they told me!) read more

I have found CCH, to have improved so much over the last decade. The quality of doctors, nurses and the building itself have definitely had an upgrade. Once upon a time I would have never considered surgery there, however these days, depending on the field, I would have no problem going there for surgery. My cardiologist, cardiac surgeon, hematologist are all part of CCH, and I couldn't be in better hands. In the past year, I have had one disagreeable nurse, and despite several attempts to contact the Director of Nursing to report it, the day surgical nursing staff is wonderful. I would have given CCH 5*, had it not been for this post op nurse. read more

Thank you for taking care of my hubby last two days, Nurse Patty. Second case of salmonella from Downtown Bistro in two days! Thank you for all the pain easing advice. Cheers! read more

If i could give negative stars i would. Too many incidents to mention. Let me start off with the day I had chest pains. Went to cch and they took my vitals and told me to sit in the waiting area. 4 hours later I'm still sitting there thinking I'm going to die of a heart attack. Finally I get called but to my surprise I was not about to be checked out. They didn't bother to make note of my vitals the first time and the nurse went home so they had to redo them. Finally I go up to the desk and they take me in after 7 hours of waiting with horrific chest pains the entire time. Next incident my nephew (6 at the time) came up with family from north carolina. He wound up having appendicitis and got transported to the hospital. He was there for hours and no one would see him. Surprising. The nurses are horrible! They wound up shipping him to Boston children's hospital because the nurses didn't know how to check children vital signs. Absolute joke read more

Sorry But you have not learned a thing, I had surgery Last Friday and had to be resuscitated for poor anesthesia ,I was rushed out of the day surgery clinic with a 6 inch incision on my right toe,in the rush I forgot the pain med prescription so after an couple of hours my incision started throbbing and it was intolerable so the closest hospital was ,...you guessed it Cape Cod Hospital in Falmouth (HUGE MISTAKE) when seen by the ER doctor he refused to help me or treat me stating he couldn't go against another doctors decision I replied ""are you serious" his reply was 7 security guards with arms flexed to handle me a 5' 4'' disabled veteran with a cane and along with that he put on his lack luster report that I was drug seeking..my answer to that is ''NO KIDDING or rather NO S---T thanks for nothing well that what to expect in a monopoly system ,I complained but that was 2 weeks ago...please people do me a favor and tell me what I did to deserve this..its not a war on opiates it a war on anyone seeking help in an ER legitimately call their ER supervisor Rich Weatherby and let him know your opinion please because he won't return my call. Peace and Love D. Nap USCG Ret. PS this was @ Falmouth but it doesn't matter they share the prize @ being the worst and watch out what they put in their stupid ER reports read more

The worst, charged me $700 for a throat swab and then told me to go home after waiting for 4 hours for their results. Will never intentionally go here again read more

First of all, I do have to say, I got very good treatment at the hospital. And I suppose that's what is most important. However, when you look at the service side, there are other factors that make you not want to come back and can really change your perception of your visit. It's too bad they are not able to get it all pulled together... It's amazing how just a few people can ruin a vist, but when you don't have the basic practices in place to deliver strong customer service, it merits a poorer rating. The nurse checking me in insisted on how she wanted my name entered into the system so everyone called my by the wrong name and now my insurance is a mess beacuse the names don't match. But darn it, she wanted it her way and nothing else...On top of that the ER Dr. Billed me seperatley (since the insurance rejected thanks to the nurse) creating another nightmare trying to get that one paid. And I have normal insurance! It should have been simple.... I actually had to fax copies of my passport showing how my name is spelled all beacuse a nurse was so insistant on how she wanted things done... I was rushed in by ambluance with a big gash and 5 different people (nurses, orderlies, staff) all insisted on coming in to tell me their grizzliest story of a similar incident, even when I asked them not to tell me, they still insisted on telling their tales of gore. Not the best beside manner as I'm waiting to hear the results and treatment. If you have any choice... gp to Plymouth. Much more pulled together place.. read more

Following a fall I was admitted to ER. The wait time was prolonged as this is the summer, but once admitted, the care was excellent. Top notch orthopedic surgeon from Cape Cod Orthopedics replaced my hip and repaired femur. Nurses were attentive, compassionate, and skilled and checked on my at least every 2 hrs, day and night. The room was immaculate and the bathroom cleaned every day even before I was able to use it. When a night nurse had some difficulty with the IV she called upon a more experienced nurse rather than sticking me numerous times as I've experienced in the past elsewhere. I didnt have much of an appetite, but the food was good. My nurse recommended a 2 day stay even though one day is protocol based upon my needs. I was surprised at the level of care considering all the bad press this facility has received in the past. read more

In Sept I was seen in the ER for a foot injury which turned out to be a sprain. Catherine Dillon is employed as a nurse in the ER of this facility. The following day, Mrs Dillion publicly defamed me in front of coworkers, friends, and strangers by accusing me of being so "incoherent and Sh-t faced" that I was not even able to form a complete sentence. This defamation of character is simply NOT True and for any employee of this hospital to publicly state this is a disgrace to the hospital and the entire nursing community. I finally have a written report from Dr. Vasquez MD that clearly states the following:"NEURO: "Neuro exam findings include patient oriented to person, place and time, Speech normal." PSYCHIATRIC: "Psychiatric exam included finding of patient oriented to person plane and time, Normal affect. For this nurse to slander a patient of this facility should warrant her to be disciplined. If I was so Drunk or "S-faced" as this nurse called me why would a doctor prescribe OxyCODONE that could have terrible side effects or even death to someone. What Nurse Dillon said is unforgivable and I will never visit Cape Cod or go to this hospital ever again. read more