I really enjoyed the Westchester Square Mall. In fact, I enjoyed all the shopping and sight-seeing…read morein downtown Plymouth. Compared to most other cities in metro Detroit and surrounding communities, it has one of the most fun and funky downtowns, thriving and active, with a lot of emphasis on organic and earth-friendly goods. Westchester Square Mall is a series of connected shops and includes outdoor paths between them. Included in the mall are places like the Omelette and Waffle Cafe, a stained glass gallery and supply store and many other small independent gift shops. One of the best things about shopping downtown Plymouth is that parking is a breeze. There are a number of large city-owned lots that are completely free, with time limits ranging from two to eight hours.

I am from Boston and was looking for a little area like this! Its a strip of very quaint and cute…read morestores. Both the interiors and exteriors are just so cute, cozy and welcoming! Perfect for the summer! A few of the eateries offer outdoor deck/covered patio space. Wish I had time to sit and relax there!

This mall is laid out in a very different manner relative to other more conventional malls. It…read morelooks linear with side halls from the schematic...but it doesn't feel like it. It does not have the grand, high-ceiling, well-lit atrium most large malls would have. It's a little dim inside and feels a little dead since an alarming number of its storefronts are empty. There's also very few food options giving people less reason to spend time there. The anchors are reduced to Kohls and Penneys, and I fear for the longevity of the latter. There were very few people in the mall when I was there save a few mall walkers and a couple of people pacing on their phones. On the plus side, there is a nice children's play area outside Penneys and the large atrium at the end of the mall is a nice space, even though dark. The Easter Bunny was there and set up for kids' pictures, so there was still some evidence of at least minimal vitality. And some of the shops still open were favorites such as Penney's, Kohl's, Spencer's, Lids and Victoria's Secret. It is my theory that about 20 - 25% or so of the existing large 60s-70s-80s era malls will survive over the next few years because that wil be all that the market will support. That trend, of course, is already well underway. Those that survive will need to remake their malls into destination experiences in some way. Malls used to be entertainment hubs in themselves just because of the fact that they provided shopping and dining experiences and a place to hang out (younger crowd) or a place to escape (Mom's day out). But reduced foot traffic in malls and higher operating costs have exposed too-thin margins that are killing mall retail populations rapidly. And people shifting their tastes to experiences rather than material goods is causing consternation among retailers as well. Add to that the fact that malls aren't that attractive as hangout places anymore, which is not unrelated to the retail demise. As most malls continue to disappear or morph into something else through deliberate re-purposing (eg., residences), this one does not seem like it has the right ingredients to be a mall survivor. It just feels like a dead experience when you're there. 6 PM on a weeknight might not be at the top of primetime, but evidence of life should have been better than what I saw. This mall seems like a place where you go to pick up something at a particular store and you leave. There's little temptation to stick around once you've accomplished your purpose because there's no reason to do so. That's not sustainable for the retailers. The business model of malls dictates the opposite if it's going to work. The tenants are supposed to synergistically support each other in attracting patrons who come to browse multiple shops. It seems like this is going the way of the transition in retail that is embodying the end of an era. Change is happening rapidly in America's commercial culture. But that's life. Who knows? Maybe someone with some vision and creativity will figure out a survive-to-thrive plan for this establishment. But realistically I don't think this place will still exist in ten years, at least not as a conventional mall.

High theft. No real security. Management is bottom of the barrel…read more They wonder why the mall is dying? No stores want to be there because of high theft and that "security" is not security. Security is nowhere to be seen. The HVAC system is run down. Stores are too hot to shop in. The mall is under terrible ownership and management and is going down.

If you're one of those that love IKEA, it is quite the destination! There are some that find the…read moreplace a bit overwhelming and that's fair, it takes some time to get through the cornucopia of items, choices, products and visuals. If you want an "in and out" place, this probably wouldn't work, but if you want a true shopping experience, this is it! It's bright, colorful, interesting and there are massive amounts of items to choose and enjoy. There is also the advantage of being able to look at a piece of furniture, for example, and take it with you that day. So many convenient items as well that you know you want, but you haven't found it yet, it is here! Of course, being a food lover, I really like the cafe! They have the best shrimp salad! Reminds me of the old department store days when I used to lunch with my Mom and feel like a grown up. It's so fresh, tasty and affordable! The famous meatballs, mashed and gravy do not disappoint! The lingonberry jam makes you want to grab a jar to go. Gotta say, even their chicken fingers are good! Another crowd pleaser, the many desserts to choose from! The dining room has large windows and a wonderfully bright setting for an easygoing eating experience! Service: there really is nothing to speak of in the store. It's all self-serve and self check out. The cafe people are very nice though.

After the check out line, there is their mini cafeteria. They sell pizza and cinnamon rolls and…read moreother small items there. I was craving and a cinnamon roll and decided to try theirs. It was less than $2 and was heated and good! It was handed to me in a bag (I was hoping to eat it on a plate but guess this is mostly to go stuff). I would probably get it again though. Very affordable.

I have reported them to the better business bureau and I still have not been refunded the money…read morewhich I have been trying to get back from them for well over a month. The car wash is a scam and the manager is ridiculous and rude.

I was getting ready to pay for a basic car wash when an employee approached me and said they were…read morerunning a special for $9.95 (in December 2024) I could wash my car as many times as I wanted until 2/1/25. Later I found out they started charging my credit card $19.95 a month for unlimited washes without my authorization. I didn't catch it until July and when I went to talk to them about it they were rude and ignorant. I had to report them to Chase as fraud or disputed charges and Chase reimbursed me. And I don't recommend their oil change either. They're expensive and don't perform half the inspections they check off on your receipt. Absolutely awful and dishonest!!

Got to meet and take to the carpeted himself. It's beautiful and I have sent him a note asking for…read morea special piece to fit in my new place.

There's not enough room to tell you in this review why I love 28 Furniture so much! Jen and Rob are…read morealways super helpful and go above and beyond to help. Jen has an impeccable eye for style and design and is always willing to give advise! Prices are very fair for the quality and their stock is always being refreshed. If you're in the DTP area, stop and check them out.