Dr. Malik (female) has excellent bedside manner; however, the office staff SUCKS!
I literally had to go through hell and high water to obtain an orthopedic referral for my daughter. As if I wasn't stressed enough!
1/14/2019 - I called the office to request a pediatric ortho referral for my daughter. I gave the receptionist the information that she requested and she said that she would request the referral.
1/17/2019- I called the office for a follow-up. The referral had not been submitted. The receptionist gives me 2 numbers to call (they did not do that initially) for make an ortho appointment for my daughter.
1/18/2019- I call back with the appointment info and the receptionist says that the referral will be completed "that day".
1/23/2019-Day of the ortho appointment. Arrived at the ortho appointment and the receptionist informs me that they have not received the referral and my daughter cannot be seen until they receive it. Called Dr. Malik's office and the receptionist tells me that the ortho office "can pull the referral from the TRICARE" site. WHAT KIND OF CUSTOMER SERVICE IS THIS? I told her to fax the referral to the ortho office and that I wanted to speak to an office manager, as my experience trying to get this referral has been COMPLETE HELL. She tells me that the office manager is not available and takes a message.
It's been almost 2 weeks since I've left that message and I have yet to be contacted. Do I have your attention now? read more