My kids have been going to see Dr. Deleon since they were born and if we can't get in to see her we…read morehave had amazing experiences with other providers as well.

Absolutely loved IHA pediatric! We seen multiple doctors while there and they were all amazing…read more Answered all my questions and actually listened to me. All the staff I talked to were very friendly. Unfortunately we moved out of state but if we still lived in Michigan we would definitely still be going there!

Have been our kids PCP since we moved to MI in 2015. We mostly see the NP, who is AMAZING. She has…read moresuch a great bedside manner with my girls. We always feel really comfortable here and now that my kids are older elementary age, the providers always ask them directly if they have any questions or concerns and it is soooo appreciated.

absolutely love Dr. Shilling. I have 2 kids and she is not my first pediatrician but she will be my…read morelast. I have no problem driving the extra distance to go see her.

I absolutely love the Twelve Oaks Pediatrics…read more The doctors and staff has been phenomenal. My children are adults so with my last grandchild, this has been an easy transition. Ronia Berry has been a God sent. I would recommend anyone with a child to this practice.

Dr. Trice to my understanding you were the On Call Pediatrician for a different Physicians office…read more Now, let's just get to the problem on hand. Why were you dismissively, condescending and just down right bothered to be contacted about an ill toddler? You signed up for this so you Understood The Assignment!!! I thought Pediatricians were to be loving, compassionate professionals with driven desire and compassion to provide care for families with comfort and peace of mind. Well you Didn't!!!!!! You should be ashamed of your rudeness and poor bedside manner. Well this reflection unfortunately does make one think about what is Important to This Clinic cause from your actions surely it wasn't to help a Mom in need of medical attention for her toddler!!! Dam Shame!!!!!

Did a tour of this pediatrician office and was very pleased with how nice it was. The exam rooms…read morewere clean and the waiting room was very nice. The doctor who did our tour let us know that the practice manager was very good about having sick apts open every day as well as new born apts. The only thing missing was a separate waiting area for sick kids. The doctor who did our tour let us know that when a sick child does comes in they are taken to an exam room quickly to reduce exposure to the healthy kids in the waiting room. We feel lucky to have such a nice practice within 15 mins of our home!

We had been going to OP since the birth of our son about 18 months ago when we had Blue Cross/Blue…read moreShield insurance. We both lost our jobs due to COVID in March and switched to Meridian (medicaid). I was happily surprised to see OP accepted our new insurance. We received an email saying that the flu vaccines are in, and to make an appointment right away. I called, stated my name, and the receptionist said "You have Meridian Insurance? We do not have any flu vaccines in right now, we will email you when we get some in." I was confused and said "Oh, I just received an email saying to make an appointment?" Receptionist #1 said "Oh... hold on." and gives me to receptionist #2 who tells me "Hi, I am sorry about the email. We do not have any flu shots available for medicaid patients, and we do not know when we will have any in. The flu shots are only available for our other patients." WOW I get it, businesses have to make money. That isn't my issue. My issue is that they have different treatment plans - UNKNOWN to their patients - based on your insurance. When they said they didn't have any, I didn't question it at all, like many of their trusting parents, I am sure. They could have simply said they were low on flu shots and recommended going to a Rite-Aid so that you were following the same treatment they were recommending for their other patients - BABIES - during a PANDEMIC. Flu shots aren't hard to come by, they really don't need to deceive people because they want to prioritize people with insurance. The receptionists are following the direction of the doctors and owners of the practice. It is a shame that this is the country that we live in, and it makes me so sad that not everyone child is given the same advice and access to care. And don't accept medicaid patients if you are secretly going to have different treatment plans to maximize a buck. These are babies and children here. So sad.

When my new insurance forced me to find a new doctor, I was not happy. I had seen my past doc for…read more25 years and was happy with him. I was relieved to find Dr. Rafaill (ray-fill) and he made this switch very easy. He discussed my conditions and listened to what I was concerned about. I am glad that this worked out and look forward to my next checkup.

First visit as a new patient. Dr Ruth Kozlowski is a kind, knowledgeable, and professional…read morephysician. She is a good listener, is very personable, and truly cares about her patients. The MA Nicole and the lab station nurse were wonderful. Such a wonderful office with amazing staff. Dr. Ruth, thank you!

Every time I go here (it's been three so far) I feel like they actually care. They are kind and…read moreknowledgeable, and help me so much. Very appreciative!

I visited last night due to having very little of my medicine that I take for my type 1 diabetes…read more The check in process was super simple and I was in and out of the building under 45 minutes with a prescription sent. My pharmacy needed more information today in order to fill my script but the physician, Lauren (who was wonderful), was not in today and wouldn't be until tomorrow. Knowing that I had run out the staff at IEP Novi went back and forth with me and my pharmacy to ensure I had my prescription today as it's essential to my health. In addition to going above and beyond to make sure my medical needs were met, the entire staff was super happy and genuinely gave off the vibe that they love helping others. If you are looking for an urgent care or need a medication filled until your next doctors appointment like me, I 10000% recommend this urgent care!

Just left - had an appointment for our one year old at 4:30. There was rush hour traffic and an…read moreaccident on the freeway. We were in the parking lot at 4:40 getting my daughters jacket on. When we walked in, the woman at the front desk was on the phone. She said she was trying to call me since they had a strict 10 minute cancelation policy and that despite being there at 4:40 they were canceling our appointment. We could not help that there was an accident. My husband is a physician and not once in his career has he heard of a 10 minute wait policy or turned a patient away. A little empathy and grace would go along way. Not to mention we have waited 20+ minutes at an appointment before (never once did we complain). We will not be back.

Dr Rizk is amazing at her job! My nephew was diagnosed with a severe brain issue that is not tested…read morefor in Michigan and Dr Rizk knew exactly what it was and started testing/treatment within days of symptoms. The office staff helped with any questions we needed answered. I now take both of my daughters to her and the care is remarkable. Highly recommend the doctors at this office. 10 out of 10!

Despite being sick, this was overall a great visit. This was the first time that I had been to…read morePrimeCare. When I arrived at the parking lot, I checked-in via a QR code that was on a window sign. It took me to a portal to complete paperwork and that took only a minute or two since I had not been there before. After I submitted the paperwork, I got a text message indicating that it was received and then another text a minute later indicating that everything good with the paperwork. I settled in by turning on a podcast in my car and dug into a magazine. About 5 minutes later, somebody came outside and called a name. My window was up and I assumed it was somebody who arrived before me. But when she called out the name again, I rolled down the window and to my suprise, it was my turn to go in. I was taken to a room where somebody immediately took vitals and a history of my illness. She did a quick covid and flu test. It took about 10 minutes to get the results back and a doctor (RN?) came in to give me the good news - no covid, no influenza but she asked more questions as to my symptoms and wound up writing my an Rx for cough drops and inhaler. Overall, a quick experience, especially in this time of covid and various protocols implemented. I would definitely come here again.

Came here for the first time and had a superb experience due to the excellent staff. I,…read morefortunately, came on a day where it wasn't busy. So it was an easy in and easy out. Brandi Jones FNP was very helpful and caring. A thorough diagnosis and made the experience pleasant- which I very much appreciated.