I would not recommend this office because of the billing department and poor communication…read more We scheduled our daughter's 4-year wellness visit months in advance as a preventive wellness check. After the visit and follow-up, we were billed $602.49, and I still have not received a clear explanation for why a scheduled wellness visit was billed/processed in a way that left us with significant deductible charges instead of being covered by insurance. They do not let you call the billing department, so I first emailed billing about the issue on April 22. After no response, I followed up on May 1. After still not receiving an answer, I emailed again on May 12 just asking them to acknowledge they were receiving my emails. They finally responded on May 13, saying the issue had been sent to upper management and resubmitted to insurance. I had to follow up again on June 2 before receiving another brief response. At no point did I receive a clear itemized explanation or a direct answer to my main question: why was a pre-scheduled 4-year wellness visit not billed as a preventive wellness visit? At this point, I am out this money unless I pursue formal legal options to recover it. And now I need to find a new pediatrician as I would be stupid to work with this people again.

Office will ask for your credit card to store on file upon your first appointment. This is a red…read moreflag. Please be aware they will charge you without running something that is typically covered by your insurance company. The billing department doesn't really exist and you cannot talk to anyone until you demand to talk to the office manager about unlawful charges. Office charged me for a covered wellness visit, and it took four months and a tremendous amount of time and demanding to get that reimbursed.

Have been our kids PCP since we moved to MI in 2015. We mostly see the NP, who is AMAZING. She has…read moresuch a great bedside manner with my girls. We always feel really comfortable here and now that my kids are older elementary age, the providers always ask them directly if they have any questions or concerns and it is soooo appreciated.

absolutely love Dr. Shilling. I have 2 kids and she is not my first pediatrician but she will be my…read morelast. I have no problem driving the extra distance to go see her.

I am a first time mom of an almost 9 week old and Dr. Yono has been nothing short of wonderful to…read moreus. She has been unbelievably supportive, helpful and kind. She always takes time to answer all of my crazy first time mom questions/concerns and she is always very thorough. I would highly recommend her.

Did a tour of this pediatrician office and was very pleased with how nice it was. The exam rooms…read morewere clean and the waiting room was very nice. The doctor who did our tour let us know that the practice manager was very good about having sick apts open every day as well as new born apts. The only thing missing was a separate waiting area for sick kids. The doctor who did our tour let us know that when a sick child does comes in they are taken to an exam room quickly to reduce exposure to the healthy kids in the waiting room. We feel lucky to have such a nice practice within 15 mins of our home!

We had been going to OP since the birth of our son about 18 months ago when we had Blue Cross/Blue…read moreShield insurance. We both lost our jobs due to COVID in March and switched to Meridian (medicaid). I was happily surprised to see OP accepted our new insurance. We received an email saying that the flu vaccines are in, and to make an appointment right away. I called, stated my name, and the receptionist said "You have Meridian Insurance? We do not have any flu vaccines in right now, we will email you when we get some in." I was confused and said "Oh, I just received an email saying to make an appointment?" Receptionist #1 said "Oh... hold on." and gives me to receptionist #2 who tells me "Hi, I am sorry about the email. We do not have any flu shots available for medicaid patients, and we do not know when we will have any in. The flu shots are only available for our other patients." WOW I get it, businesses have to make money. That isn't my issue. My issue is that they have different treatment plans - UNKNOWN to their patients - based on your insurance. When they said they didn't have any, I didn't question it at all, like many of their trusting parents, I am sure. They could have simply said they were low on flu shots and recommended going to a Rite-Aid so that you were following the same treatment they were recommending for their other patients - BABIES - during a PANDEMIC. Flu shots aren't hard to come by, they really don't need to deceive people because they want to prioritize people with insurance. The receptionists are following the direction of the doctors and owners of the practice. It is a shame that this is the country that we live in, and it makes me so sad that not everyone child is given the same advice and access to care. And don't accept medicaid patients if you are secretly going to have different treatment plans to maximize a buck. These are babies and children here. So sad.

Everybody at the office here is so friendly and helpful. We call with questions all of the time and…read moretheir response time is great too. I highly recommend this office. -katie

It's great I have had good experiences with them. They give good care and help a lot.read more

Amazing doctors! I have used this practice since my oldest was born (6yrs ago). Their primary…read moredoctor is Dr. Denise Lippitt but we have seen them all at one point or another and they are wonderful. They are kind, beyond helpful and they go above and beyond for you. Dr. Lippitt treats my children as if they are her own. She's more like a friend than a doctor. The front desk is friendly and reliable. I never have difficulty getting an appt and I rarely wait long. There are toys, books, a large fish tank and movies for the kids. The nurses are very sweet and patient with the kids. I have recommended this practice to many of my friends and I plan on using them until my kids are grown.

I absolutely love the Twelve Oaks Pediatrics…read more The doctors and staff has been phenomenal. My children are adults so with my last grandchild, this has been an easy transition. Ronia Berry has been a God sent. I would recommend anyone with a child to this practice.

Dr. Trice to my understanding you were the On Call Pediatrician for a different Physicians office…read more Now, let's just get to the problem on hand. Why were you dismissively, condescending and just down right bothered to be contacted about an ill toddler? You signed up for this so you Understood The Assignment!!! I thought Pediatricians were to be loving, compassionate professionals with driven desire and compassion to provide care for families with comfort and peace of mind. Well you Didn't!!!!!! You should be ashamed of your rudeness and poor bedside manner. Well this reflection unfortunately does make one think about what is Important to This Clinic cause from your actions surely it wasn't to help a Mom in need of medical attention for her toddler!!! Dam Shame!!!!!

Yesterday was Gabby last day with this amazing woman and doctor for 15 years and Gabriell total 21…read moreyears since birth. This woman not only was her doctor but her bestie. You will always be a big part of our lives Dr. T

The staff and doctors are always patient and understanding to by autistic son. Very good serviceread more

Dr Rhonda Yono-Atisha came recommended and has been great! We had a traumatic birth with a baby who…read moreneeded extra care and medical tracking. Dr Yono-Atisha has been so supportive from our initial consultation before birth to our now 9 months of regular checks, weight checks, and sick visits. We always felt heard and well responded to in our worries. The office has an after hours call line which was very peace assuring when needed. Also easy to schedule and have not had any problems with payment or insurance. Overall VERY happy with this office and Dr Rhonda Yono-Atisha as my son's pediatrician.

I've been to better doctor offices. They are never on time and I've waited over an hour before…read moreleaving the waiting room to even get into a room where the doctor diagnosis. That was at least another 20 minutes. This is no good when you have two under three. Not fun for anyone! The rooms aren't super clean either. A simple sweep through with a swifter shouldn't take more than two minutes with the small size of the room. Contemplating looking for another pediatrician.

This office misdiagnosed my two year old. He had a life threatening condition and had to be…read moreadmitted to the PICU. He could have ended up in a coma and/or died. He was misdiagnosed because the doctor did not ask the right questions and did not listen to the symptoms I listed. I am the one who figured out what the problem was. When I told the nurse what I thought was wrong with my son, she laughed at me. Turns out, I was correct. Now that we go to a new pediatrician, I learned that this office also missed another medical issue with my son. I hesitated posting anything at all, but I sincerely hope others can avoid the experience we had.

I was a little nervous after reading some of the negative reviews on this page, but know better…read morethan to put too much stock in Yelp! I am new to the area and needed a pediatrician for my son. We are working on getting a diagnosis of ADHD, working with his school social worker and a therapist, so the missing piece was a local pediatrician (we moved recently from Ann Arbor and the drive wasn't feasible). I chose a place that accepted my insurance, and was recommended by a lady at Beaumont. I had an appointment yesterday with Dr. Eastman, and was pleasantly surprised! He was telling corny jokes, and was super personable to my son, who is exceptionally anxious about doctor's appointments. He answered all of my questions, and the the support staff was amazing as well. I feel like we have made a solid choice in choosing this facility, and I know better than to read Yelp! reviews and take them too much to heart. My fiance is a chef and runs a restaurant...these things are not always the most honest ways to find out information. I say, make your own decisions and base your opinions off from those.