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    Cannon Safe

    1.6 (22 reviews)
    Open 7:00 am - 5:00 pm
    Updated 2 weeks ago

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    This may seem picky, but.... I purchased a Cannon Safe some 21 years ago and never had one problem with it, Until I did. On May 4th I went to open my safe in order to make a trip to the rifle range, and the solenoid in the digital electric lock failed. No problem, right? I have an unlimited, lifetime warranty that covers all repairs, replacement, and cost to open the safe, right? I email customer service and explained the situation, requesting that they contact a locksmith in my area to open and repair the safe. Their response was that they no longer offered that warranty, would not honor the warranty I had and could not complete my request. Further, that I should try a brand new, fresh, battery, that should do the trick. It did not. This was followed by several other suggestions soaking up days and weeks. Long story short, after a month of Cannon stalling, I hired a locksmith who, with Cannons approval and providing the drill point on the safe, drilled the lock (1/4"), the lock did not open. Upscaled to 5/16", and the 3/6", no luck. Last effort, that Cannon did not want me to do, we cut an 8" X 10" opening around the lock, removed the lock and opened the safe. Among the other items in my safe was the original warranty. I sent a scan to Cannon with another request to honor the warranty, or let a judge decide. Surprise, on June 11th I received an offer to replace the safe with a current, comparable, model and partial reimbursement of my locksmith services, about 2/3's. I accepted as it would be less expensive and faster than going t court. I was told, in writing, that I would have the safe and compensation within 4 weeks. No surprise, that did not happen. Long story short, here it is, almost August, and I finally received both the safe and partial payment, after almost 7 weeks, not 4. To be fair and honest, I did the research and, in the size, I was looking for, Cannon did offer the best option, so I will be keeping a Cannon safe. And, I can tell your that only one Cannon employee was any help at all Ceasar, if you have to deal with Cannon customer service, ask for Ceasar, the rest are just a waste of time. Better yet, if you can, DO NOT purchase a Cannon safe. The safes appear to be very good, the company, not so much.

    back side of the electronic lock

    Cannon your customer service is a joke. I purchased my 81 long gun at the end of august. numerous calls to customer service either were not answered, long hold times (over 1 hour on one), failed to listen completely to the problem. I could not get into the safe after the 2nd time opening and closing. I had no keys, they sent me the standard "fix", a new keypad. How do you put a keypad on something you cant open? ordered spare and original keys, which never showed up. Hunting season is here. My fix? right angle grinder and a sawsall. What a huge pain in the ass and very expensive too. not again, ever. Next is to torch it and drop both pieces off at tractor supply.

    This is my original metal KABA lock.

    If I could rate this company as a zero I would do so! I have been trying since December 21, 2022 to get them to honor replacing my metal KABA electronic safe lock without success. They sent me a cheap plastic replacement, more like a child's toy, which won't even work on my safe! I filed a complaint with BBB and still have no resolve. DO NOT WASTE YOUR TIME AND MONEY!! Use another company who rate much higher! I have attempted to reach the owner, Aaron Baker, without success. I am certain he would be horrified to know how his customer service team has handled this! I LOVE my Cannon safe, but will NEVER buy Cannon again due to their horrible customer service.

    Bent key

    I purchased a canon, Stack-On 28 gun fireproof safe through the home Depot. The first one arrived totally damaged and I declined delivery after 3 weeks of dinking around with home Depot I finally got them to reorder a new one which again arrived damaged, however home Depot did comp me for the damage and then I just had to deal with the fact that the key arrived to Bent because the packaging is subpar to what their packaging and the fact that home Depot uses such garbage logistics companies. Still waiting for correct keys to be sent as replacement key does not turn or open the lock. This is a heavy safe and if I need to get somebody to make a key for it then I guess I'll have to do that, however I would suggest you purchase a different brand of safe from a different company as this one is not worth the trouble. By the way, trying to reach this company is BS. You'll be on hold for an hour and then they'll hang up on you. You can email them but good luck going that way they don't get back to you. Really you should try a different company. Next time I'll go to a different company. This company gets one star because a zero star is not available. For an American company, hahaha, this is a joke

    Original

    Purchased new 2010. 13 years later the electronic keypad started eating 9 volt batteries in as little as 15 minutes. I contacted company due to having a lifetime warranty on th keypad. Of course I had to do the dance with a rep. Told me new parts were going to come in from Mexico. But they were back ordered. 6 weeks later a box with parts came in. Not the same and weighed 1/3 of the original part. NOTHING WAS THE SAME . Very cheap plastic, not correct in any way. No instructions, no assistance with issues. Told me to go buy a metric drill bit. Holes to mount were not correct. The keypad is too thin so it won't stay on door. Falls off and hangs by the wire. They also sent a different design latch inside the door. Built incorrectly so it would not set flush. Latch hangs up. I now leave the door open with the lock in closed position do the door doesn't close and lock shut. I was lucky . When this problem of eating batteries occurred the door was opened. To get a locksmith to come drill my safe open it would cost $350-$500. I luckily didn't have to go that route. At this point I feel that a Cannon safe would make a good boat moring. I get emails weekly from Cannon but all they ask is if I'm satisfied. Apparently they don't read the return emails. SO IF YOUR LOOKING FOR A QUALITY GUN SAFE ----RUN AWAY AND DONT LOOK BACK. GOOD LUCK PEOPLE ! MAKE SURE TO READ ALL REVIEWS

    This is the safe manufacturer you'll want to look for . Cannon is hot trash

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    Cannon Safe - safestores - Updated May 2026

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