I've waited about 4 months to review this place so I could write without anger. This was a terrible experience for me, and an even worse experience for my dog.
My dog was elderly (with no teeth) and his eyes watered often and abundantly. It would lead to mats that became extremely difficult to control as his hair grew out. I had tried for months to book an appointment for him, and because of the pandemic I kept getting cancellations. It got to the point where I couldn't see either of his eyes and I tried to do it myself a few times and I didn't feel skilled enough. I was afraid I'd hurt him. I was desperate.
Even if you're desperate, don't come here.
I showed Jennifer my dog and explained that he's really anxious of groomers and that he also has a bad hip from damage sustained to his hip before I owned him. She visibly looked disturbed at the condition he was in. I told her about my cancellations. She said "they canceled after seeing him, right?" in a condescending tone. This is my first red flag. No one has ever tried to guilt me about my dog before. I was already feeling awful about not being able to get him serviced by now, and I said no, it was pandemic cancelations.
She said that she would need to soak the eye. I agreed that that was the best plan because that's how I'd been treating it until that point--weekly baths and daily wipe downs, but it was finally so long that it was unmanageable. She tells me that I need to hold him. This was my second red flag. I typically leave my dog with a groomer and return later. She tells me I have to hold him firmly. She said 'I'll just see what I can do,' and then she tells me that if he moves she could cut him. I remind her of his bad hip and, and she tells me to hold it firmly to the table. He's crying, and I'm scared, but I do it because she has sheers at his eyes. She shaves the hair off one eye just fine, in practically 2 seconds. I'm thinking it must not be as bad as I thought, especially because she said she was going to soak it and isn't doing that.
She moves to the next eye. She cuts straight into his face. He's screaming, and I'm nearly crying--absolutely mortified. He's bleeding and she says 'I had to, it was so bad.' She also takes this chance to mock me, saying 'Are you sure you're not the one who gets anxious during his grooms?'
Jennifer, you are a groomer, not a medical professional. If you believed you "had" to cut him, then you should've told me you couldn't do it. You are not qualified to perform medical procedures. It is not your job to cut anything but hair. The fact that you hurt my dog and then mocked me is not just extremely unprofessional, but downright cruel.
I had to pay for a vet visit and treatment. If you have a dog with any behavioral issues, or with any kind of complicated cut, don't bring them here. Just take them to the vet. Seriously. read more