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    Canine Comfort

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Canine Comfort

    Pet boarding

    Private dog training

    Canine Comfort Photos

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    11 months ago

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    PetSmart

    PetSmart

    (22 reviews)

    Staff were very friendly and helpful. The store was clean and all the animals look to be happy and…read morehealthy and well taken care of.

    This location is a real disappointment when it comes to customer service. My husband and I shopped…read morehere several times in preparation before bringing our puppy home and a few times afterward. Virtually each time we visited this Hickory location, there was at least one employee who was unprofessional or downright rude. As I recall during all these visits, we only felt the need to ask one question on one occasion about the availability and location of a product and was led to it but were left to feel as though it had been a burden for the employee. It was a very large bag of kibble, and although we could manage carrying it to checkout ourselves, it would have been nice for at least an offer to have been made for assistance. All of the other experiences involved rude employees stepping between us and products on the shelves, reaching over us while we were trying to look at or retrieve a product while "assisting another customer," and just a general atmosphere that employees would rather be anywhere but there. We then decided that perhaps we should try ordering online and picking up in the store to avoid the unpleasantness. Well, that didn't work out very well either. PetSmart has A LOT of work to do in getting their app user friendly and reliable. The incentives offered for online shopping are also a joke because they exclude most, if not all, well-known and trusted brands. Unfortunately, with all of the options available both online and in-store for meeting our pet's needs, PetSmart has done absolutely nothing competitively "smart" to secure our ongoing business.

    Club Canine - Playtime

    Club Canine

    (17 reviews)

    Boarded our two greyhounds for a week while on vacation. We returned to find our dogs suffering…read morefrom weight loss, dehydration, and almost identical injuries on both hind legs. Dehydration was blamed on time spent on patio. IF true, a competent staff would have recognized a problem and taken corrective action. It's clear no corrective action was taken. The injuries were blamed on the time spent sleeping on a hard surface. We were told the dogs would have cots to sleep on, but because they supposedly had a potty accident, the cots were removed. Nonetheless, the injuries appear to be cuts/scrapes, not pressure wounds. Again, a competent staff would have noticed a problem and taken corrective action. If there is something in the kennel causing injuries, why has it not been addressed? We received NO COMMUNICATION regarding injuries, not even when picking up our dogs. I guess they hoped we would not notice. We received NO COMMUNICATION regarding weight loss/dehydration, but I guess they would have to first be observant enough to notice a problem. We paid to have our dogs taken care of but all they seem to have received was neglect. NEVER AGAIN!

    My 8 month old puppy spent 9 hrs here and when I picked him up I was told the dogs only go out…read moretwice a day for about an hr each time. That leaves my puppy alone in a crate 7 hrs. The reason I sent him to doggie daycare was to play with other dogs. It's nice the first visit is free but we won't be back .

    Canine Comfort - pet_training - Updated May 2026

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