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    Pampered Pooch

    5.0 (1 review)
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    Services - Pampered Pooch

    Bath and groom only

    Full grooming

    Pet haircut

    Pampered Pooch Photos

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    5 years ago

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    Petsense - Phantom the Phantom standard poodle puppy

    Petsense

    (8 reviews)

    After taking my dog and spending way too much just to have him bathed at Barkers dog Grooming in…read moreLenoir I was not pleased with the results after they kept him for 5 hours. something told me to take him to Petsense in Lenoir just because I was told that they couldn't do clean poodle feet on him cause he was too scared and I chose to stay there while they attempt to get him used to getting clean feet. Well when I take my standard poodle to Petsense, they ask me have everything been done just to confirm that all they needed to do is give him clean feet! for some odd reason, Casey asks to check my dog! She took a look at his ears and informs me that barkers grooming of Lenoir did Not clean his ears but charged me. Casey also pulled clogs of dirty cotton swabs out of his ears and he havent even been there 24 hrs at all! I felt lied to and heartbroken! She also pointed out how they did not cut phantoms nails and file them as they said they did. Apparently barkers dog grooming of Lenoir only gave him a bath and clean face and Nothing else and I was also lied to and told not to cut his puppy coat which would have caused him to matt up due to the adult coat coming in. I paid $82.40 just to have to have Casey fix the issue for me (which she did free of charge due to the fact that I had already overspent). I will always take my poodle to Petsense and Casey referred me to Emily who could do pom-poms on his feet and cut him the way I would like for him to be cut and she did not have to do that. It was done out of the kindness of her heart. I feel they wanted to rush and get him done at barkers grooming just because phantom was a fill in and I could of been told to come back before charging me and half doing the job! I really will never ever be taking him to anybody else but Petsense due to the fact they made my dog look just how I wanted him to look without irritating his ears or shoving him in a kennel! I spoke to the manager Angie at barkers dog grooming, she had every excuse it the book instead of offering to fix the issue, After leaving a horrible review on their website, she later called me and offered to give me a refund and was professionally rude to me, I did Nothing to deserve this and I will never go back! Thanks petsense for making my dog look how I wanted ! Emily has a forever Client at Petsense and was actually cheaper and the job was actually done! Within 3 hours! I advise you to not take your doggie to Barker's grooming in lenoir because there are other options. Thanks Petsense for fixing the issue !

    Do NOT use anyone from this store to check in on your pets at your home. I had some very expensive…read morejewelry disappear and that person is the only one that had been in our house alone. Yes, I should have had a safe but I trust people too much

    Club Canine - Playtime

    Club Canine

    (17 reviews)

    Boarded our two greyhounds for a week while on vacation. We returned to find our dogs suffering…read morefrom weight loss, dehydration, and almost identical injuries on both hind legs. Dehydration was blamed on time spent on patio. IF true, a competent staff would have recognized a problem and taken corrective action. It's clear no corrective action was taken. The injuries were blamed on the time spent sleeping on a hard surface. We were told the dogs would have cots to sleep on, but because they supposedly had a potty accident, the cots were removed. Nonetheless, the injuries appear to be cuts/scrapes, not pressure wounds. Again, a competent staff would have noticed a problem and taken corrective action. If there is something in the kennel causing injuries, why has it not been addressed? We received NO COMMUNICATION regarding injuries, not even when picking up our dogs. I guess they hoped we would not notice. We received NO COMMUNICATION regarding weight loss/dehydration, but I guess they would have to first be observant enough to notice a problem. We paid to have our dogs taken care of but all they seem to have received was neglect. NEVER AGAIN!

    My 8 month old puppy spent 9 hrs here and when I picked him up I was told the dogs only go out…read moretwice a day for about an hr each time. That leaves my puppy alone in a crate 7 hrs. The reason I sent him to doggie daycare was to play with other dogs. It's nice the first visit is free but we won't be back .

    Pampered Pooch - groomer - Updated May 2026

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