After taking my dog and spending way too much just to have him bathed at Barkers dog Grooming in Lenoir I was not pleased with the results after they kept him for 5 hours. something told me to take him to Petsense in Lenoir just because I was told that they couldn't do clean poodle feet on him cause he was too scared and I chose to stay there while they attempt to get him used to getting clean feet. Well when I take my standard poodle to Petsense, they ask me have everything been done just to confirm that all they needed to do is give him clean feet! for some odd reason, Casey asks to check my dog! She took a look at his ears and informs me that barkers grooming of Lenoir did Not clean his ears but charged me. Casey also pulled clogs of dirty cotton swabs out of his ears and he havent even been there 24 hrs at all! I felt lied to and heartbroken! She also pointed out how they did not cut phantoms nails and file them as they said they did. Apparently barkers dog grooming of Lenoir only gave him a bath and clean face and Nothing else and I was also lied to and told not to cut his puppy coat which would have caused him to matt up due to the adult coat coming in. I paid $82.40 just to have to have Casey fix the issue for me (which she did free of charge due to the fact that I had already overspent). I will always take my poodle to Petsense and Casey referred me to Emily who could do pom-poms on his feet and cut him the way I would like for him to be cut and she did not have to do that. It was done out of the kindness of her heart. I feel they wanted to rush and get him done at barkers grooming just because phantom was a fill in and I could of been told to come back before charging me and half doing the job! I really will never ever be taking him to anybody else but Petsense due to the fact they made my dog look just how I wanted him to look without irritating his ears or shoving him in a kennel! I spoke to the manager Angie at barkers dog grooming, she had every excuse it the book instead of offering to fix the issue, After leaving a horrible review on their website, she later called me and offered to give me a refund and was professionally rude to me, I did Nothing to deserve this and I will never go back! Thanks petsense for making my dog look how I wanted ! Emily has a forever Client at Petsense and was actually cheaper and the job was actually done! Within 3 hours! I advise you to not take your doggie to Barker's grooming in lenoir because there are other options. Thanks Petsense for fixing the issue ! read more