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    Petsense

    3.3 (8 reviews)
    Closed 9:00 am - 8:00 pm

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    1 year ago

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    3 years ago

    Wonderful staff and excellent service. There is a small town feel where customers are recognized as well as their pets!

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    Club Canine

    Club Canine

    2.8
    (17 reviews)

    Boarded our two greyhounds for a week while on vacation. We returned to find our dogs suffering…read morefrom weight loss, dehydration, and almost identical injuries on both hind legs. Dehydration was blamed on time spent on patio. IF true, a competent staff would have recognized a problem and taken corrective action. It's clear no corrective action was taken. The injuries were blamed on the time spent sleeping on a hard surface. We were told the dogs would have cots to sleep on, but because they supposedly had a potty accident, the cots were removed. Nonetheless, the injuries appear to be cuts/scrapes, not pressure wounds. Again, a competent staff would have noticed a problem and taken corrective action. If there is something in the kennel causing injuries, why has it not been addressed? We received NO COMMUNICATION regarding injuries, not even when picking up our dogs. I guess they hoped we would not notice. We received NO COMMUNICATION regarding weight loss/dehydration, but I guess they would have to first be observant enough to notice a problem. We paid to have our dogs taken care of but all they seem to have received was neglect. NEVER AGAIN!

    My 8 month old puppy spent 9 hrs here and when I picked him up I was told the dogs only go out…read moretwice a day for about an hr each time. That leaves my puppy alone in a crate 7 hrs. The reason I sent him to doggie daycare was to play with other dogs. It's nice the first visit is free but we won't be back .

    Caldwell Animal Hospital

    Caldwell Animal Hospital

    2.6
    (12 reviews)

    I feed an abandoned cat in my neighborhood. He was in a fight and was sick. After several calls…read morelooking for a place to take him I found Caldwell Animal Hospital. The veterinarian treated both of us with kindness and understanding. They are my first recommendation!

    ONE STAR -- After today, we are done with Caldwell Animal Hospital…read more I took my dog, Boo, to Caldwell Animal Hospital today. After this experience, neither of our pets will ever be back. We waited 45 minutes before we were taken to an exam room. Then we waited another 10 minutes before an assistant came in, took a few notes, and left. Still no veterinarian. We continued waiting with no indication whatsoever of when a doctor would actually see Boo. Eventually, the office manager came in because she recognized that we were upset. I expected an apology, an explanation, or at the very least an estimate of how much longer we would be waiting. Instead, she informed us that "any wait under an hour is reasonable." That response was the final straw. We walked out and told them we would not be returning. And apparently they got the message loud and clear, because shortly afterward they emailed us the complete medical records for BOTH of our pets, Boo and Bogey -- their entire charts -- without us even requesting them. Message received. I understand that veterinary offices have emergencies and schedules sometimes fall behind. What I don't accept is poor communication, no meaningful estimate of when my pet will actually be seen, and then being told that I should simply consider that kind of wait "reasonable." We've trusted this practice with both of our animals, and that relationship ended today. If Caldwell Animal Hospital considers this an acceptable way to treat established clients, we'll happily take Boo and Bogey -- and our business -- somewhere else. They already sent us the records. We'll put them to good use.

    Petsense - petstore - Updated August 2026

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