Very conscientious. Did a great job on our dog's nails. Friendly and customer oriented . Highly…read morerecommended.

This place isn't bad and I do believe the work here is good. The only problem at this site is the…read moreoverall business model.. There is no set schedule, sometimes they are closed when they should be open, the communication is bad.. Its almost as if its a side job or a side hobby that is run by just 1 girl who works when she wants to and is not very professional... Again, I think the finished work is okay but I take my dogs elsewhere now...

Recently moved to NC, have taken our Shih tzu here a couple times and he's come home handsome and…read morehappy from both visits. Great experience, very friendly!

hey work so well with one of my fur babies who has anxiety. Always do a great job with all three of…read morethem

I really enjoyed the friendly staff. They take care of my cat at least once a year when we go on…read moreextended vacations. Very clean and well kept business.

Today is the first and last time I will use this facility for my dog. We just moved here from…read moreBoston. My dog (55lbs) has been boarded and in daycare/daycamp in Maryland, Seattle, and Boston where we have previously lived. He is not new to this. He was going for his daycare evaluation and a bath. He loves going to daycare and is well socialized. I have never had an issue with his behavior in any of his former daycares. (I have yet to pick him up from his bath, hopefully all went well there. I can only comment on the daycare eval). In his notes I specified "he does NOT like golden retrievers. Not even a little. Do not place him with goldens." I also specified he can become over stimulated and will need a time out/break after too much play time. I made sure to tell this to the person who was taking him for his evaluation day too. Fast forward to this afternoon, I get the phone call that I was correct. He does not like golden retrievers and gets "triggered" by them. I was notified he was barking at other dogs and humping them. They then told me that he would not be able to participate in daycare there until he gets some training. (Um, he's had 2 levels of training). I verified with the person who spoke with me "So, you placed him with golden retriever(s) after I SPECIFICALLY put it in his notes he cannot be around them, AND I told you this when I dropped him off?" She replied "Yes. Because they do not have the facilities to keep him away from a specific dog or dog types in daycare". (Maybe that should have been disclosed to me???). I would not have dropped him off. I asked why he could not have been placed with the smaller dogs or given a break because he was overstimulated? Apparently that was not thought of. The Pawtales person I spoke with did tell me he could try again after he got some additional training. I'm pretty sure their personnel need some training.... I'm not interested in a facility that is willing to put dogs in danger by not listening to the owners who know them best. We trust these facilities to have dog knowledge and understand dog body language, and listen to those who know them best. This facility is definitely not that place. Do not trust your dog with them.

What an amazing amount of products to choose from. I found the perfect brand of dog food for my…read morebest friend to enjoy. And enjoy she did.

I went to go buy a goldfish I had a tank already set up and established the kid who "helped" me…read morerefused to sell me a fish because I didn't have what he considered a good enough tank. When I tried to get someone else to help me nobody came to help me I stood there waiting for 10 minutes feeling embarrassed. I have had fish all my life if you are in the business of selling pets you should not deny a paying customer and treat them with such disrespect. They will not get my business

Staff were very friendly and helpful. The store was clean and all the animals look to be happy and…read morehealthy and well taken care of.

This location is a real disappointment when it comes to customer service. My husband and I shopped…read morehere several times in preparation before bringing our puppy home and a few times afterward. Virtually each time we visited this Hickory location, there was at least one employee who was unprofessional or downright rude. As I recall during all these visits, we only felt the need to ask one question on one occasion about the availability and location of a product and was led to it but were left to feel as though it had been a burden for the employee. It was a very large bag of kibble, and although we could manage carrying it to checkout ourselves, it would have been nice for at least an offer to have been made for assistance. All of the other experiences involved rude employees stepping between us and products on the shelves, reaching over us while we were trying to look at or retrieve a product while "assisting another customer," and just a general atmosphere that employees would rather be anywhere but there. We then decided that perhaps we should try ordering online and picking up in the store to avoid the unpleasantness. Well, that didn't work out very well either. PetSmart has A LOT of work to do in getting their app user friendly and reliable. The incentives offered for online shopping are also a joke because they exclude most, if not all, well-known and trusted brands. Unfortunately, with all of the options available both online and in-store for meeting our pet's needs, PetSmart has done absolutely nothing competitively "smart" to secure our ongoing business.