Months Without Heat Pump Service, Zero Communication…read more I strongly advise anyone considering this company to think twice. My heat pump -- installed by them and still fully covered under warranty -- has been broken since January 2025. Over the past several months, I have called numerous times. Each time, I've been told by Krista that "someone will call you back." Not once has anyone actually called. Two separate technicians have come out, given me two completely different explanations for the problem, and then disappeared without follow-up. No repair date, no update, no resolution. What you can expect based on my experience: No follow-through on service calls No communication after initial contact No urgency even when equipment is under warranty and completely non-functional Conflicting information from technicians, with no accountability This is not simply poor customer service -- it's a complete disregard for customers and their contractual obligations. My equipment remains broken, and I am left chasing answers that never come. If you value professionalism, timely service, and companies that stand by their warranty commitments, look elsewhere.

Just had heat pumps installed in our house,loving it so far,nice to have nice heat,been a month so…read morefar so good

We were very satisfied with the service we received on our very old air-exchanger, before our house…read moresale. From the very helpful Customer Service calls, to the guys who showed on time, and explained everything, completing the job on time. We would highly recommend this Company. Mike & Barb P.

From the owner: Good Air Ventilation is more than just a locally owned Ventilation company; it's a way of doing…read morebusiness. Our expertise consists of design solutions for heating, ventilation and air conditioning. We work with clients in all market segments to provide them with comfortable and efficient heating, ventilation and air conditioning systems. The most important factors which allowed good air to excel over competitor is Integrity, respect, communication, innovation and excellence.These 5 core values have helped good air to be one of the top local ventilation companies in Nova Scotia.

We called on a Saturday and they came to look at our heat pump within 45 minutes. They identified…read morethe source of the issue immediately and were able to fix the problem. They were polite, professional and affordable and we finally have a cool house! Thank you so much for the great service!

Timely and Excellent Service. So, I fully recommend Dr. Heatpumps Ltd.!!…read moreWe recently had a fantastic experience with our heat pump service. The service exceeded our expectations. From the first meeting until the installation, everything was smooth and handled professionally. Mr. Unnikrishnan is very technically sounded and supportive. The performance of the heat pump has exceeded my expectations.

Great service. They installed my heat pumps. I'm very satisfied with Joe's knowledge and the…read morelocation he chose for my 2 heat pumps. They work great and I'm paying much less power.

Had this Guy come to my house a couple of weeks ago a logo on his van claiming 35 years experience…read moreto look at my Heat Pump that is less than 8 Years old that is tied to my Hot Air Furnace for Backup. After a Couple of hours on site with himself and two technicians and charging me $300.00 plus taxes he couldn't come up with a fix. He told me he would need to reach out to his supplier and another tech in the industry . After he said he consulted with them his fix to me was to replace the heat pump and oil fired furnace. I won't go into that cost if was to say it would be North of $10,000.00 at minimum. Today I had someone look at the heat pump after about 10 minutes he had a fix with a part that would cost about $30.00. My heat pump is now working.

A neighbour highly recommended this company based on a heat pump she had installed some years back…read more However, the telephone number listed answers "Ainsworth", if you select "sales" you get "Halifax Sales" and then you get a number that after multiple tries says no one is available an ends the call. Don't know if this company still exists but they are not contactable!!

Driving through residential neighborhoods far above the posted speed limit, in trucks with their…read morelogo on them. Not a good look. Slow down and drive the speed limit in your work trucks.

Was not told about their very steep diagnostic fee until after it was due. I brought this up with…read morethe service department and was called a liar. 200$ for someone to check the ohms on a compressor with a multimeter is robbery

I just had my whole oil heating system replaced with ducted heat pump. It was a huge job taking…read moreout all the old equipment and installing the new, but it was done with expertise. I am so happy with the work that these guys did. I did a lot of research before choosing this group, and I feel that I couldn't have made a better choice. I would like to say a big Thank You to the whole team of people that worked so well together, making a huge job run so smoothly!

Great company to call if you need a heat pump repaired. I tried 2 other companies first who never…read moreshowed up for their scheduled appointments or even answered their phones which is very frustrating. These guys had me up and running quickly .

I have engaged Nova Home Heating for over 5 years. Oil tank installation, Hot Water Boiler…read moreinstallation, and annual regular maintenance. Their service is outstanding. All my questions answered, all services provided by Nova Home Heating are very efficient and customer friendly. I am always comfortable with any issues I have due to their quality service combined with the cost. Cheers to Nova Home Heating. Thank you! G Marion Warren

Furnace wasn't running properly. A friend recommended Nova Home Heating. They were fantastic, my…read morefurnace is running super efficient now thanks to them. A great locally owned company who still believes in great customer service.

Our family has been using Ken Evans Plumbing & Heating for a couple decades. They are always very…read moreprofessional and their service is second to none. I highly recommend.

From the owner: Let Ken Evans Plumbing & Heating Ltd help you keep your plumbing and heating systems running…read moresmoothly in Dartmouth. Call today for drain cleaning, pipe thawing, hot water heating system maintenance and more for home and business owners.

Metro Burner has rebranded to Iron Dog Inc., and this is the last time I will use them. Why? I had…read morea simple furnace servicing and the cost? $193!! The breakdown was parts and a tech at $75/hr but then they tacked on "shop charges" and "truck charge". WTF is a truck charge? That should all be in that $75/hr for the tech. The heck with this company. Never again.

From the owner: "The Energy Conservation People". Servicing commercial, industrial and residential customers since…read more1971.