Driving through residential neighborhoods far above the posted speed limit, in trucks with their…read morelogo on them. Not a good look. Slow down and drive the speed limit in your work trucks.

Was not told about their very steep diagnostic fee until after it was due. I brought this up with…read morethe service department and was called a liar. 200$ for someone to check the ohms on a compressor with a multimeter is robbery

Just had heat pumps installed in our house,loving it so far,nice to have nice heat,been a month so…read morefar so good

Months Without Heat Pump Service, Zero Communication…read more I strongly advise anyone considering this company to think twice. My heat pump -- installed by them and still fully covered under warranty -- has been broken since January 2025. Over the past several months, I have called numerous times. Each time, I've been told by Krista that "someone will call you back." Not once has anyone actually called. Two separate technicians have come out, given me two completely different explanations for the problem, and then disappeared without follow-up. No repair date, no update, no resolution. What you can expect based on my experience: No follow-through on service calls No communication after initial contact No urgency even when equipment is under warranty and completely non-functional Conflicting information from technicians, with no accountability This is not simply poor customer service -- it's a complete disregard for customers and their contractual obligations. My equipment remains broken, and I am left chasing answers that never come. If you value professionalism, timely service, and companies that stand by their warranty commitments, look elsewhere.

Metro Burner has rebranded to Iron Dog Inc., and this is the last time I will use them. Why? I had…read morea simple furnace servicing and the cost? $193!! The breakdown was parts and a tech at $75/hr but then they tacked on "shop charges" and "truck charge". WTF is a truck charge? That should all be in that $75/hr for the tech. The heck with this company. Never again.

From the owner: "The Energy Conservation People". Servicing commercial, industrial and residential customers since…read more1971.

MasterTech Installed a 2 Ton Ducted Heat Pump Unit, converting from oil fired furnace. The house is…read moreold and not easy to work with. They added duct work where required for a balanced system. They listened to our wishes of Air Filtration, and their solution works amazing, it is the Lennox i comfort PureAir S Purification(basically a crazy bright light that kills virtually all bacteria in the air, which is located in the airhandler). I find that their Techs are very knowledgeable and experienced, and do what they say they are going to do. I highly recommend MasterTech based on my personal experience with their Installation.

Had a leak with my AC, called them to come and look at it, and I'm out in the country side. Drove…read moreall the way out and didn't bring the gear to check for a leak. Said would have to do another trip meanwhile I'm paying for all their travel time. Spent more in travel time then on site time and they wanted to do another trip to bring the gear I told them they needed. Told them not to come back.

I just had my whole oil heating system replaced with ducted heat pump. It was a huge job taking…read moreout all the old equipment and installing the new, but it was done with expertise. I am so happy with the work that these guys did. I did a lot of research before choosing this group, and I feel that I couldn't have made a better choice. I would like to say a big Thank You to the whole team of people that worked so well together, making a huge job run so smoothly!

Great company to call if you need a heat pump repaired. I tried 2 other companies first who never…read moreshowed up for their scheduled appointments or even answered their phones which is very frustrating. These guys had me up and running quickly .

I had a service call with Shines Energy when the tech took the unit apart, there was a blown fuse…read moreto the fan motor. The technician told me he did not have any fuses to change the fuse to test the rest of the unit. ($ 200 service call ) He told me there was a issue with the fan motor and i was quoted at over $1300 to replace it (which I priced out the motor and bracket that i was quoted for from a lg dealer at a price of $160 for both while pricing the fuse) The technician told me the rest of the unit could not be checked until the fuse was replaced. (Which was a $5 fuse to buy and a 2 minute job which I ended up doing myself other then the opinion below ) They wanted a additional $125 plus tax plus parts to replace the fuse or do it myself and not know if anything else was wrong until motor was replaced or book another $200 service call to find out. Called the company and talked to a service manager about the issue he wouldn't let me get a word in talked over top of me the whole conversation to the point where I hung up..... He called me back and I told him the reason I hung up was I couldn't get a word in to explain the issue... nothing was resolved with him so I called another company explained the situation and they are going to come by and do a full diagnostics they were great and will be getting my business. Would not recommend this company to others after my experience FYI I sent a email to the company to talk to someone before writing this review and nobody ever contacted me back

I set up a service call to fix a heating issue with my heat pump. The technician could not figure…read moreout what was wrong with the heat pump. I also asked him where the filter was for my heat pump but he couldn't tell me. He also left the panel off my heat pump when he left. He said that he would have to schedule a more experienced technician for days later. I did not agree or want a follow up appointment, so I canceled it and went with a company that could diagnose and fix he issue. This company was still trying to charge me $200 for the visit. I explained to the owner that the technician was not able to help at all but he still demanded payment. I have the technician admitting this on my nest cam and sent him the proof. He still threatened to send me to collections. I also have that phone call with him recorded. He also indicated through a bbb form that he would have charged more for the second visit which seems like an outright scam. Avoid this company at all cost. They verified with bbb that they send technicians that are not knowledgeable but still expect you to pay $200 for "your heat pump needs next appointment. More experienced technician will go to you and fix the problem. Sorry. * chuckle* " This is the direct quote that was captured on my living room nest camera. If anyone wants the recording of this or the recording of the phone call, email me at jasonmcneil@live.com

We were having issues with the original installers of our ducted heat pump. Came didnt fix the…read moreissue and charged us 169 for diagnostic even though it is still under warranty. Called HHP they came so quick. They were so friendly, had all the tools they needed, found the issue, contacted another specialist who was here not long after that. He arrived...again super nice easy to deal with. Found the issue got the unit working and ordered parts. They transferred our account over to them no issue. Were up front about costs and what might be charged. So far IMO great customer service, friendly staff, and awesome to fit us in so quick on a Friday afternoon. Apparently these are the guys that Costco is using now.

From the owner: Halifax Heat Pumps & Electrical began with a simple vision: to give Nova Scotia homeowners and…read morebusinesses reliable, energy-efficient comfort solutions with a personal touch. The business has grown steadily over the past decade into one of HRM’s most trusted providers of heating, cooling, and electrical services. With the cost of home heating fuel constantly on the rise, there's never been a better time to explore alternative means of heating your home or business. We offer a complete range of heat pump installation and maintenance services, and we're to help you live more comfortably, and save money on your energy costs at the same time! From our office in Dartmouth’s Burnside Industrial Park, we’ve built strong relationships with customers across Halifax and beyond. What started as a small family operation is now a tight-knit team of electricians, HVAC technicians, and office staff who still treat every customer like a neighbour.

We were very satisfied with the service we received on our very old air-exchanger, before our house…read moresale. From the very helpful Customer Service calls, to the guys who showed on time, and explained everything, completing the job on time. We would highly recommend this Company. Mike & Barb P.

From the owner: Good Air Ventilation is more than just a locally owned Ventilation company; it's a way of doing…read morebusiness. Our expertise consists of design solutions for heating, ventilation and air conditioning. We work with clients in all market segments to provide them with comfortable and efficient heating, ventilation and air conditioning systems. The most important factors which allowed good air to excel over competitor is Integrity, respect, communication, innovation and excellence.These 5 core values have helped good air to be one of the top local ventilation companies in Nova Scotia.

Great service. They installed my heat pumps. I'm very satisfied with Joe's knowledge and the…read morelocation he chose for my 2 heat pumps. They work great and I'm paying much less power.

Had this Guy come to my house a couple of weeks ago a logo on his van claiming 35 years experience…read moreto look at my Heat Pump that is less than 8 Years old that is tied to my Hot Air Furnace for Backup. After a Couple of hours on site with himself and two technicians and charging me $300.00 plus taxes he couldn't come up with a fix. He told me he would need to reach out to his supplier and another tech in the industry . After he said he consulted with them his fix to me was to replace the heat pump and oil fired furnace. I won't go into that cost if was to say it would be North of $10,000.00 at minimum. Today I had someone look at the heat pump after about 10 minutes he had a fix with a part that would cost about $30.00. My heat pump is now working.