Just had heat pumps installed in our house,loving it so far,nice to have nice heat,been a month so…read morefar so good

Months Without Heat Pump Service, Zero Communication…read more I strongly advise anyone considering this company to think twice. My heat pump -- installed by them and still fully covered under warranty -- has been broken since January 2025. Over the past several months, I have called numerous times. Each time, I've been told by Krista that "someone will call you back." Not once has anyone actually called. Two separate technicians have come out, given me two completely different explanations for the problem, and then disappeared without follow-up. No repair date, no update, no resolution. What you can expect based on my experience: No follow-through on service calls No communication after initial contact No urgency even when equipment is under warranty and completely non-functional Conflicting information from technicians, with no accountability This is not simply poor customer service -- it's a complete disregard for customers and their contractual obligations. My equipment remains broken, and I am left chasing answers that never come. If you value professionalism, timely service, and companies that stand by their warranty commitments, look elsewhere.

Driving through residential neighborhoods far above the posted speed limit, in trucks with their…read morelogo on them. Not a good look. Slow down and drive the speed limit in your work trucks.

Was not told about their very steep diagnostic fee until after it was due. I brought this up with…read morethe service department and was called a liar. 200$ for someone to check the ohms on a compressor with a multimeter is robbery

I just had my whole oil heating system replaced with ducted heat pump. It was a huge job taking…read moreout all the old equipment and installing the new, but it was done with expertise. I am so happy with the work that these guys did. I did a lot of research before choosing this group, and I feel that I couldn't have made a better choice. I would like to say a big Thank You to the whole team of people that worked so well together, making a huge job run so smoothly!

Great company to call if you need a heat pump repaired. I tried 2 other companies first who never…read moreshowed up for their scheduled appointments or even answered their phones which is very frustrating. These guys had me up and running quickly .

Bought our heat pumps 12 years ago and have always had good service. The guys who service our heat…read morepumps have been friendly and very helpful. They always addressed any issues we had.

Called this company on Jan 16th and scheduled a maintenance service call for my York heat pump. The…read moreservice was scheduled for a week later on the 23rd. I waited almost an hour that morning and no one showed up. I called the office and was told, due to weather, that my service was moved to the following day. The next day I waited until well into the afternoon and, again, no one showed up. Again, I called the office and was told they were "backed up" and "short a tech", so my service had to be rescheduled to a week later. For two consecutive days this company let me wait for a tech, knowing my appointment had been cancelled, and did not even have the courtesy to call me and let me know. I had to call THEM to find out. I was also told that they bumped my appointment because they had not installed my system. It did not matter to them that I had purchased all the equipment from them, an amount of roughly $6000. Apparently this also gives them justification to cancel appointments without informing customers. I asked to have the manager call me to discuss the matter. Just like the rest of this company, the manager did not have the consideration to call me. Buyer beware. Do not purchase equipment or servicing from this company. Especially if they did not install it. Update: owner decided to call me only after I informed the company I would be posting a review.

Took their sweet time while here and didnt fix anything, over $500 spent for nothing - leak in the…read moreceiling

They came to my house to fix a recurring issue with a furnace I purchased from them a few years…read moreago. After six visits by three technicians troubleshooting the issue and making me buy thousands of dollars worth of parts, they couldn't figure it out and the error problem still exists. I had to decide whether to keep asking them to troubleshoot or cut my losses with them. They offered no accountability in the process. Maybe they're good at plumbing, but they are way out of their depth on heating issues...

I had a service call with Shines Energy when the tech took the unit apart, there was a blown fuse…read moreto the fan motor. The technician told me he did not have any fuses to change the fuse to test the rest of the unit. ($ 200 service call ) He told me there was a issue with the fan motor and i was quoted at over $1300 to replace it (which I priced out the motor and bracket that i was quoted for from a lg dealer at a price of $160 for both while pricing the fuse) The technician told me the rest of the unit could not be checked until the fuse was replaced. (Which was a $5 fuse to buy and a 2 minute job which I ended up doing myself other then the opinion below ) They wanted a additional $125 plus tax plus parts to replace the fuse or do it myself and not know if anything else was wrong until motor was replaced or book another $200 service call to find out. Called the company and talked to a service manager about the issue he wouldn't let me get a word in talked over top of me the whole conversation to the point where I hung up..... He called me back and I told him the reason I hung up was I couldn't get a word in to explain the issue... nothing was resolved with him so I called another company explained the situation and they are going to come by and do a full diagnostics they were great and will be getting my business. Would not recommend this company to others after my experience FYI I sent a email to the company to talk to someone before writing this review and nobody ever contacted me back

I set up a service call to fix a heating issue with my heat pump. The technician could not figure…read moreout what was wrong with the heat pump. I also asked him where the filter was for my heat pump but he couldn't tell me. He also left the panel off my heat pump when he left. He said that he would have to schedule a more experienced technician for days later. I did not agree or want a follow up appointment, so I canceled it and went with a company that could diagnose and fix he issue. This company was still trying to charge me $200 for the visit. I explained to the owner that the technician was not able to help at all but he still demanded payment. I have the technician admitting this on my nest cam and sent him the proof. He still threatened to send me to collections. I also have that phone call with him recorded. He also indicated through a bbb form that he would have charged more for the second visit which seems like an outright scam. Avoid this company at all cost. They verified with bbb that they send technicians that are not knowledgeable but still expect you to pay $200 for "your heat pump needs next appointment. More experienced technician will go to you and fix the problem. Sorry. * chuckle* " This is the direct quote that was captured on my living room nest camera. If anyone wants the recording of this or the recording of the phone call, email me at jasonmcneil@live.com

MasterTech Installed a 2 Ton Ducted Heat Pump Unit, converting from oil fired furnace. The house is…read moreold and not easy to work with. They added duct work where required for a balanced system. They listened to our wishes of Air Filtration, and their solution works amazing, it is the Lennox i comfort PureAir S Purification(basically a crazy bright light that kills virtually all bacteria in the air, which is located in the airhandler). I find that their Techs are very knowledgeable and experienced, and do what they say they are going to do. I highly recommend MasterTech based on my personal experience with their Installation.

Had a leak with my AC, called them to come and look at it, and I'm out in the country side. Drove…read moreall the way out and didn't bring the gear to check for a leak. Said would have to do another trip meanwhile I'm paying for all their travel time. Spent more in travel time then on site time and they wanted to do another trip to bring the gear I told them they needed. Told them not to come back.