I had a service call with Shines Energy when the tech took the unit apart, there was a blown fuse to the fan motor. The technician told me he did not have any fuses to change the fuse to test the rest of the unit. ($ 200 service call ) He told me there was a issue with the fan motor and i was quoted at over $1300 to replace it (which I priced out the motor and bracket that i was quoted for from a lg dealer at a price of $160 for both while pricing the fuse) The technician told me the rest of the unit could not be checked until the fuse was replaced. (Which was a $5 fuse to buy and a 2 minute job which I ended up doing myself other then the opinion below ) They wanted a additional $125 plus tax plus parts to replace the fuse or do it myself and not know if anything else was wrong until motor was replaced or book another $200 service call to find out. Called the company and talked to a service manager about the issue he wouldn't let me get a word in talked over top of me the whole conversation to the point where I hung up..... He called me back and I told him the reason I hung up was I couldn't get a word in to explain the issue... nothing was resolved with him so I called another company explained the situation and they are going to come by and do a full diagnostics they were great and will be getting my business. Would not recommend this company to others after my experience FYI I sent a email to the company to talk to someone before writing this review and nobody ever contacted me back read more

I set up a service call to fix a heating issue with my heat pump. The technician could not figure out what was wrong with the heat pump. I also asked him where the filter was for my heat pump but he couldn't tell me. He also left the panel off my heat pump when he left. He said that he would have to schedule a more experienced technician for days later. I did not agree or want a follow up appointment, so I canceled it and went with a company that could diagnose and fix he issue. This company was still trying to charge me $200 for the visit. I explained to the owner that the technician was not able to help at all but he still demanded payment. I have the technician admitting this on my nest cam and sent him the proof. He still threatened to send me to collections. I also have that phone call with him recorded. He also indicated through a bbb form that he would have charged more for the second visit which seems like an outright scam. Avoid this company at all cost. They verified with bbb that they send technicians that are not knowledgeable but still expect you to pay $200 for "your heat pump needs next appointment. More experienced technician will go to you and fix the problem. Sorry. * chuckle* " This is the direct quote that was captured on my living room nest camera. If anyone wants the recording of this or the recording of the phone call, email me at jasonmcneil@live.com read more

The rep who visited my home to provide a quote was ill-informed and advised me install a system with a configuration that made no sense at all and, according to three electricians, would have caused major problems with my service. He did not return email and did not follow up with information as promised. I wanted to move past him because they sell a highly rated product through Costco, but i couldn't be bothered to pursue a company with such an unqualified buffoon working as their point of contact. I took my $20k elsewhere. read more

There were many things I liked dealing with this company who were contracted through Costco, but the frustration in the end outweighed the good. I was constantly told how busy they were as I was delayed by weeks. Then when there was a problem at the end, I was told it would b resolved that week... then the next week.... then another week (and I had to understand how busy they were). Finally, I called AGAIN and said that if I didn't have this resolved I would need to call Costco and complain, I gave them a deadline. No call back and no visits. I called Costco to complain and within a week it was resolved. I had to call more than ten times to get this fixed and rarely were my messages returned. read more

I've used Shines energy for installation of solar hot water and heat pumps, as well as repair of an existing solar heating system. No problems, knowledgeable assessments, personable workers, good products and quality work. I've recommended them to friends and family with zero complaints. read more