Nassim was a phenomenal host !!! He guided us through the outdoor food market with ease , giving us…read morephenomenal food tips along the way. ( ie .. how to pick the perfect tomato and avocado, explaining what each pepper is used for(and their heat levels ) and even recommended hot sauces to bring home as we gathered the ingredients for our cooking class. While at the market Nassim treated us to delicious authentic mexican enchiladas and beverages. After leaving the market we went to the La Parrilla restaurant for the cooking class. This is when Nassim showed us he was more than a tour guide , he is a phenomenal private chef. He was extremely patient with us as we attempted to follow his lead as he showed us how to prepare the dishes. HIs knife skills are amazing and his use of seasonings is spot on. Nassim showed us how to make authentic corn tortillas for chicken enchiladas along with the red sauce , handmade sopas for chicken sopas and an amazing guacamole . Nassim and the La parilla staff treated us to delicious margaritas while the food was cooking. When the food was almost finished cooking, we assisted Nassim in plating the meal and we sat down with him to eat. Nassim excused himself towards the end of the meal to finish making the arroz con leche, which is a delicious rice dessert he served us. In conversation I had mentioned we were in Mexico to celebrate my birthday. Nassim , very thoughtfully and unexpectedly, had a slice of birthday cake brought to me as he and the restaurant staff sung happy birthday to me at the end of the class. I could not have asked for a better experience. Thank you Nassim and Cancun Food Tours for this experience and the recipes. I cannot wait to recreate these dishes at home

My friend Anne and I had a great time with G and Leo (driver). Both men were very accommodating…read moregetting us in and out of the van as it was pouring down rain. Leo is an excellent driver and G was very personable and funny. We got lots of information on the places we were going - there was 5, 4 taco and one churro. All of different Mexican origins - all delicious. Churros really topped it off - sweet, crunchy and fresh. I would highly recommend this tour - it is a great way to spend an evening. Tasting wonderful food, enjoying different beers and making new friends. Enjoy!

What an amazing trip with Limbert and Luis. My wife is not…read morea confident snorkeller but with help from Luis and Limbert she went out into quite a rough sea to see the turtles and then snorkelled over some deep water in the cenote/caves. We both thoroughly enjoyed the half day trip and would recommend it to anyone. Limbert was a very knowledgeable guide and told us a lot about the history of Mexico on the drive down. Both were quite close to Playa Del Carmen/ Playacar so the longest drive was around thirty minutes. I got some great photos and at the end of the trip we were sent a Google Drive of the photos that Limbert had taken.

¡Un tour inolvidable gracias a Rod y Limbert!…read more Tuve la fortuna de vivir una experiencia única con el servicio de custom tour ofrecido por Rod, el propietario, y Limbert, nuestro guía turístico. Desde el primer momento, la atención fue impecable, personalizada y cálida. Limbert no fue solo un guía: se convirtió en un verdadero amigo que nos hizo sentir como invitados especiales en su propia casa. Su conocimiento sobre la cultura maya es impresionante, y visitar las ruinas con él fue como viajar en el tiempo --una experiencia educativa y fascinante que no habríamos tenido con nadie más. Además, nadar con las tortugas fue una experiencia fuera de este mundo. Limbert se encargó de que todo fuera seguro, organizado y, sobre todo, mágico. Nos llevó también a restaurantes maravillosos con auténtica comida mexicana, alejados de lo turístico y llenos de sabor local. Gracias a Rod y Limbert, mis vacaciones fueron mucho más que excelentes --fueron absolutamente memorables. Recomiendo este tour a cualquiera que quiera descubrir La península de Yucatán con profundidad, autenticidad y un toque personal inolvidable. An Unforgettable Tour Thanks to Rod and Limbert! I was lucky to experience a truly unique custom tour organized by Rod, the owner, and Limbert, our tour guide. From the very beginning, the service was impeccable--warm, personalized, and incredibly thoughtful. Limbert wasn't just a guide; he felt like a true friend welcoming us into his home. His knowledge of Mayan culture is outstanding, and visiting the ruins with him felt like traveling back in time--an educational and fascinating experience we wouldn't have had with anyone else. Swimming with the turtles was also absolutely out of this world. Limbert made sure everything was safe, smooth, and above all, magical. He also took us to amazing restaurants with authentic Mexican cuisine, far from the tourist traps and full of local flavor. Thanks to Rod and Limbert, my vacation was more than excellent--it was truly memorable. I recommend this tour to anyone who wants to discover the Yucatán Peninsula with depth, authenticity, and a personal touch you'll never forget.

Absolutely horrible experience…read more I had booked a private transfer from Cancun to Playa Mujeres. I arrived and there was nobody waiting for me. I therefore had to use my phone in Mexico (something I was not planning on doing) to contact the Tour Operator. I was told there was an issue with the reservation getting into their system and to hold on. After about 20 minutes they told me that it would be at least an hour before they could get anyone to me. That they would cancel this trip and issue me a refund and that I could find a Taxi. Obviously I would not use this company to return to the airport and booked with a different company. Now, had this company wanted to even attempt to make things right, they should have informed me to book a taxi, and they would pay for that taxi. The trip I booked via Viator was $118. The Taxi Cost me about $147 for one way and the return trip with a different company was $75. So, essentially this company could have offered to pay for the taxi (they would not have had to pay for the cost of their driver or their transportation). So, for maybe an out of pocket expense to them of under $100 they could have maybe had a little better review. But, I did request and get a refund. The company responded to me, "We apologize, there was indeed an error in the automated system entry; however, we have approved 100% of the refund. We regret the inconvenience and remain at your service. Best regards!" User beware if you are using this company.

Highly recommend booking an excursion with CA Tours. The staff was prompt, professional, friendly…read moreand knowledgeable about everything. My group of 6 got picked up in a fairly large fan. We chose the Cenotes, Mayan ruins and snorkeling excursion. The $170 excursion included lunch, cold water, snacks, transportation from our resort in Playa Del Carman, tour guide. The 3 part excursion lasted from 745 to 3 PM. Highly recommend bringing towels, bug spray, water proof phone case, snacks and if you choose the Cenotes bring a flash light if you arent a fan of the dark. My friends and I really enjoyed our experience. Everything was organized. We had plenty of time to ourselves to explore and overall we felt really safe. We booked on Trip Advisor to get the price of $170. I'd recommend going through maybe your resort or hotel to see if you can get an additional discount.

I bought tickets through a tour operator and decided to cancel the excursion the day before. The…read morereason is that I went on other Xcaret excursions, and mask policy was not enforced on the buses. The website states they take COVID precautions seriously... this is false. On the other Xcaret shuttles (which was packed very tightly)......no one wore masks on the way back to the hotel. I didn't want to be stuck on a 11 hour tour bus ride when mask policies weren't enforced. The Xcaret company refuse to refund the ticket. I understand their cancelation and refund policy, but I felt that the safety protocols in reality didn't match the website description. There is a high chance you'll be stuck on a 11 hour bus ride filled with people not wearing masks. Putting mask politics aside, you need a negative COVID test to return home to your country most likely. Ask yourself... Is it worth it to be stuck on a long ride on a bus packed with strangers not wearing masks? In a humid environment where the bus window is filled with international travelers? A positive COVID test means 10 day quarantine in Cancun....

When our family booked a trip to Cancún, we all knew we wanted to see the legendary ruins of…read moreChichén Itzá, since it was our first time to the area. Chichén Itzá lies about three to four hours away from the main hotel zone of Cancún in the heart of the Yucatan peninsula. We wanted to learn more about one of the new seven modern wonders of the world by seeing it up close and touring it with a certified guide. Through various films and teachings, we had always heard of the mathematical and astronomical precision of the structures of Chichén Itzá and wanted to see them for ourselves. A quick search online led us to the Xichén Clásico Tour which was the most searched for and easiest to access online. For those booking online, you get a deal for 71 dollars. We considered the deluxe tour but at 98 dollars didn't seem worth it. We were led by our tour guide Manuel and our bus driver Ivan who picked us up at our hotel at 7:30 in the morning right on the dot. We were the last of five hotels on this trip and the bus was packed so off to the back of the bus we sat. It took over three hours to get from the hotel area to that of the first stop. While we drove by the historical church and town square near Chichén Itzá this was not our first stop. Our first stop was basically a pit stop at a mega store with a Mayan village next door to walk through. Needless to say it was disappointing, as it lasted a full hour with nowhere to go. It felt like this was a sponsored stop and had really nothing to do with Chichén Itzá just a place for retailers to make money. Then it was off to our first real adventure swimming in the sacred cenote azul, near Chichén Itzá, called Ik' Kil which was in their words was a large sinkhole. It was in fact very lovely and exotic but it was too crowded due to all the tour buses stopping off. Be forewarned everything costs money here, unlike the Xenotes Oasis Maya tour which is their sister tour and gives you almost everything you would need from life jackets to towels to complimentary bottled water . For this tour, you have to rent life jackets, towels and even lockers for your all of your stuff as you can't even leave it on the bus. My recommendation is to bring your own towels from your hotel and own purchased bottled water before you're picked up and remember to stock up. After swimming in the cenote, you get to enjoy a buffet lunch, which tasted decent at best, and be forewarned there was not a drop of Mexican food served expect for a little mole and flan and all drinks but ice water were an additional price. The food was rather bland, but the service was solid as we ate inside their air conditioned dining hall. I wish we had more time at the Ik' Kil Cenote as swimming was fun, but again we were under the clock to swim and eat or else the bus was leaving us behind for Chichén Itzá. Then it was off finally off to Chichén Itzá. Although it was easy to get in once our tour guide led us past the main gates, I noticed the weather was extremely hot, as in scorching hot, but Manuel was a solid if a somewhat long-winded tour guide. He had to speak to two different combined groups in English during the tour of the grounds. It eventually became so hot that I just wanted the tour to end. The tour lasted a little over an hour and you get free time to walk around for another hour. I just wanted to get back to the bus instead of walking around the entire historic grounds and that truly saddened me because it was really stunning seeing the ancient ruins. There were a lot of market stands selling genuine Mexican gifts. They hawk you everywhere you turn. They give you one chilled bottle of water with a lanyard around it so you don't have to hold it, which was a very convenient way to carry it but it turns lukewarm quiet rapidly due to the extreme heat. It was a solid day of adventure and history. Glad I crossed a visit to Chichén Itzá off my bucket list. The overall tour was fun, but not the most memorable adventure while in Cancún. The fact that they seemed to charge for everything only made it worse. Would I do it again? Maybe not, but I'd definitely consider it. At least I got the chance to vibrate with the mysticism of the Sacred Cenote Azul in Ik'Kil, while swimming in its refreshing waters (despite the mass amount of other people swimming in it). On top of being able to see the exotic and historical grounds of Chichén Itzá, for this dual experience I will always remember with fondness.

It was an affordable adventure. The staff & guides were really friendly and helpful. The tour…read moreitself was amazing. It was so much fun on the little speed boats and the snorkeling was fascinating seeing all the fish and underwater sculptures. We highly recommend this!

My group and I went on the jungle snorkeling tour yesterday and we had an absolute blast. Our tour…read moreguide Ricardo was awesome and made sure that everyone comfortable and able to have fun. The tequila tasting at the end was a nice treat as well! If anyone is looking for a cost effective excursion, I highly recommend checking out Jungle Tour Adventure!

Rooms: Solid! Housekeeping does a good job and the temperature adjustment works pretty well. We…read morestayed here about a week ago and were satisfied with the cleanliness of the rooms overall. Food: Lowkey not amazing amazing, but if you're someone that doesn't like to drink a lot or care too much about how fine the protein is that you are putting in your mouth this place isn't that bad for the price. The sushi bar is pretty great (I stuffed myself with the Salmon and Tuna), and their virgin drinks are decent too,. My friends did take issue though with the fact that some of their drinks, especially when they melted, just became a watery syrup coagulation. The grill is decent, and if you can, definitely get a reservation at the restaurants offered by this resort that require them (both Veneto and the other restaurant or two are really solid). It's honestly just the buffet that's a bit of a let down but for the price, I feel like one cannot complain that much, especially because your stay covers you up until the next evening (even though you have to check out at 11pm) Location: On the more southern end of the hotel zone, so I think it could be better for someone to choose a more northern location if they are more interested in the clubs up north and also the ferries that go to Isla Mujeres. Service: Incredibly disappointing service at the front desk. We literally wanted to get our bags that were sitting out in the open and they took almost half an hour to get the bellman over to us even though we had been sitting there and followed up with the receptionist twice. Grateful that this hotel lets you leave your bags with them when you are going out after you've already checked out, but the service with regard to this was deplorable.

We did not get the 2 rooms we paid for that were to be joined--we ended up 4 floors apart…read more The rooms were dated and had a musky and moldy smell. Food was the same every meal. There were bed bugs in the room next to ours! We were continuously woken up by other loud guests at 2, 3 and 4 in the morning. Our 8 year old son got severe food poisoning from a burger that wasn't cooked properly at the Italian Restaurant Marco Polo and missed 2 days of the vacation. Got stuck multiple times on various elevators around the resort. They are broken and go slow or shake or the doors don't open. Hot water not working in our room. Fridge not working in our room. All the pool seats are taken by 7:30 am with people's beach towels leaving no chairs to sit or lounge by the pool and minimal shade. Nothing restocked in rooms, we had to request toilet paper at the front desk. Multiple drunken fights near the pool over the days we stayed there. When we asked at the front desk we were told "we are at 98% capacity, what do you expect us to do about this?" Only 3 pros--family friendly and close to the airport, the shows were good... does not make up for everything else. Would not recommend and would not come here again. This is not a 4 star resort, it is more like a 2 star.

transportation to the hotel and airport can be arranged by caracol inside the wyndham grand cancun…read moreall-inclusive resort...shuttle service to the hotel for check-in and back to cancun airport after check-out was $79.12 total for 3 passengers ($25 per person plus fees)...exiting the airport is chaotic, so best to arrange reliable shuttle service in advance and do not hesitate to ignore everyone trying to talk to you...caracol driver was on-time and waiting with our name...arriving at wyndham grand and taken to a seating area for staff to check the family in...passports requested to make copies and returned...room reservations are typically for double occupancy, so any additional guest(s) are required to pay the full daily resort fee for duration of the stay during check-in....$120 per night extra for adults and $60 per night extra for children...this is pretty common at most cancun all-inclusive resorts, so was expecting it...separately, there will be staff aggressively trying to sell future stays at the resort and other resorts...the offer is a heavily discounted tour package of your choice for the family if you attend the no obligation sales meeting which takes roughly 90 minutes...they will take a cash $20 refundable deposit if you agree to attend the presentation which is returned when you show up...it's optional, but the discount for the tour package was worth attending to listen...caracol offers a variety of tours for guests to book at the resort... wyndham grand cancun all-inclusive resort is staffed well and facilities are all well maintained...lobby, multiple pools, hot tub, gym, rooms and restaurants were all clean and tidy...fresh towels are available for the pool area and beach...the nightly shows at 9pm in the showroom downstairs is pretty basic and low budget...not missing much if you want to skip...there are 3 dinner restaurants that require reservations and best to do it at 9am each day which requires resort app download and login to secure a spot...2 walk-in breakfast buffets and multiple walk-in lunch options from a seafood restaurant at the beach to a sushi hut and taco shop by the pool...lunch can also be ordered at the pool bar...daily childcare is included for all guests with separate facilities for younger children and another for teens...had a 9 year old who enjoyed the activities and the childcare, but they require parents to check-in on their children once every 1 to 2 hours, required parents to stay within the resort property and be punctual or incur charges...2-hour check-in seemed a little ridiculous and having to set a timer...after the 2nd day and some talking, staff was little more flexible...coffee at the restaurants is terrible and watered down, so get your coffee at the deli coffee in the lobby...breakfast buffet at la vista seemed better...if going to la vista for dinner which requires reservations, just get the steak for everyone...steak is decent and everything else is disappointing...burgers at the pool bar is pretty good...tacos at viva mexico is okay...skip the sushi bar...pina colada at the beach was the favorite for dinner reservations...everything except the soups was good...lunch at pina colada is a hit or miss, but recommend sticking to the fish and shrimp...da vinci is the 3rd dinner option which requires reservation, but it is adults only...had a child, so didn't try...room service is always available at no charge...had no issues at the resort and left cancun before the chaos...

Power is out all night and morning. Call the front desk and describe the situation and ask if she…read moreknows what's going on. She says: we know its the company not the hotel. I laugh a little and say oh okay do you have any sort of update? She doubles down: its the company not the hotel. Its the companys fault not the hotels. I just laugh and said thank you and she said your welcome and we hung up. Power went out around 3 am no ac or anything. We have a toddler too. Its 7am now. Ill update this review if they redeem themselves. Foods been okay, typical lower shelf spirits. Drinks are strong which is cool, but they ran out of limes. Our room is really nice but not at all sound proof. Can literally hear people just walking by let alone talking and laughing. Not a great experience so far. *Update* Went to ask someone who took us to the concierge. Concierge said no updates and explained it was an external issue. Fair enough. Then he told us to go enjoy the beach instead of being in our room ‍

Up early again for our 2nd excursion organised by Kay Tours Mexico, this time was to Isla Mujeres,…read morevia a luxurious catamaran with a snorkelling tour in the world's 2nd largest reef, beaten only by the great barrier reef. Never seen so much colour under the sea before, felt so privileged especially when an inquisitive turtle swam up to have a nosy at us. On Isla Mujeres, instead of staying in the north of the island (where we docked), John was excited to rent a golf cart and so we toured the less touristic, south part the island. The north also had it's own charm, street vendors, Playa Norte (rated in the top 10 of the world's best beaches) plus it was also home to a phenomenal dulce de leche icecream, so much so I had 2 of them in about half hour

I would highly recommend Kay tours. It was easy to book, and change the booking when more of our…read morefamily decided they wanted to come. We took the tulum/cenote tour and it was great! David was our tour guide, and on the ride to tulum gave us a lot of history about the mayas. At tulum, he took us around and told us about each site. The cenote was awesome. Again, David had tons of information about the ecobiology of cenotes, led us around, helped my son when he got scared, etc. highly recommend! Great tour and easy company to work with.

This was ok. We were immediately hit with an upgrade sell?? Everything is contained within a…read morecompound. No cameras allowed because they want to sell you their $100 photo plane. No photos just sent to your phone? You can and do take them to the cenote. Snap away. The ATV was driving in a circle on bunny dirt roads. ( least favorite) at least go in the jungle, not a dirt road. Zip lines are the shortest I've ever been on. The guide was great and was upbeat. Tequila tasting is the same everywhere ( 20 minutes with a small taste of 4 ) maybe 1 shot . total. If you've never experienced something similar, you might like it. Hard upsell on the lunch and photos.

This was a great tour and I want to give a special shout out to Elise and Valeria. They were…read moreamazing and incredibly helpful and made the trip a lot of fun. Also a great playlist for a very long drive... which would be my only thing - it's a good hour and change drive but if you're okay with that - then def a highlight of a day. And again - Elise and Valeria were 10/10.