Only rating this based on the store and not the service department (though I've heard more horror stories about that part from many people). Out of all 4 Canadian Tires stores I've gone to (northeast, northwest and downtown), this is the only one I have found to always have items I'm looking for in stock. As well, it seems to be more cleaner and cluttered than the other ones. I find for home improvement things they sometimes have better prices than Home Depot or Lowe's, just have to shop around. read more

On November 9, 2024, at approximately 3:30, I was driving from North of Edmonton through St.Albert. About an hour into my drive, my vehicle's low coolant warning light came on. I stopped at Mr. Lube in St.Albert , where the manager informed me that my vehicle requires a specific coolant they did not carry. He directed me to the nearby Canadian Tire, and instructed me to pull up in front of the service bay doors, go inside, and ask for assistance. I followed those instructions and arrived at the Canadian Tire. I parked directly in front of the service bay doors, with no vehicles in front of or behind me. My vehicle remained running because it was cold outside. I locked the doors and my 13-year-old son remained inside. The service door was approximately 10 feet away. I went inside, spoke to an employee, purchased the coolant, and returned outside. At that moment, I discovered that my vehicle was gone. I believed someone had stolen my vehicle with my child inside. Approximately 15 seconds later, my vehicle came driving around the side of the building at speed, operated by a male Canadian Tire employee. He parked the vehicle in a stall. I ran to the vehicle, and the man told me "it wasn't a big deal." I told him that it was extremely serious and that I had not given anyone permission to enter or operate my vehicle. My son told me that the employee coaxed him into unlocking the door, asking him "where's your dad?" and saying we couldn't park there. My son told the employee I had just gone inside to get help. My son repeated to the employee that he did not want to move the vehicle and the employee yelled out to other technicians that he didn't want to move the car because there was a child inside. According to my son, multiple staff members encouraged the employee to "just move it." After the employee told me it wasn't a big deal while waking away from my car, I followed him inside and asked to speak with a manager. I spoke to the service manager Named Peter, who admitted they moved my vehicle because it was "blocking their bay," despite the fact that: I did not authorize entry or operation of my vehicle I never gave them my keys My vehicle was not obstructing any moving vehicles My minor child was locked inside No emergency or danger existed The service advisor Nadine also laughed at me when I was visibly shaking and upset. This incident involved: Unauthorized entry and operation of my vehicle Removal and control of a vehicle with a minor inside without consent Coercion of a minor to unlock a vehicle Negligent operation of a motor vehicle Severe emotional distress for both me and my son I am requesting that this incident be formally documented. I am willing to provide witness statements, contact information, and follow-up details as needed. I left a voicemail for Peter's boss Guy, never got a call back. I called and spoke to the store manager who listened to what took place told me he would do an investigation and get back to me haven't heard back from anyone. This is extremely serious and illegal and no one at a store level seem to care. I am escalating this situation as high as possible! Highly unacceptable! read more

Great selection of Spring items for your backyard and front yard. Tools as well to help with new lawn seeding or existing lawns to repair. read more

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Canadian Tire is hit and miss for me. Some things are great for value others are WAY overpriced. Recently, I found a great fondue set here for a special night at home. I read all kinds of reviews online and checked 5 stores, and the best price and quality for your $ was to be found here! We've always received great customer service at this location as well. We've utilized the automotive store twice now for a $25-$30 walk-in chip repair on our car window. The quality and price were great for the service but both times the estimated completion time was a half hour to hour longer than quoted. The waiting room is spacious with couches, a television, and a vending machine but then again you can buy snacks in the store, too. Overall, I'm glad to have Canadian Tire but you really have to know your prices to be sure you aren't paying double the Walmart or Superstore equivalent. And don't forget you can collect Canadian Tire Cash for your next purchase or donate in the puppy statue on your way out! read more

Canadian Tire - Large waiting room - Department Stores Near Me - St Albert, Alberta

I attended the St Albert Canadian Tire and inquired with a friendly young lady whether I could do an over the counter exchange, rather than go through the manufacturer. She informed me that the exchange could be performed at the store. I did not have the product with me and would need to bring it in at a later date. I did not have a copy of the receipt and to facilitate the exchange at a later date, I asked for a reprint of the receipt. The young lady asked a manager for an approval. The manager that showed up (based on his clothing, I believe he was from the automotive section) asked rather abruptly why I needed a receipt. I replied that I thought that it would be exchange process so that the next person would not need to look up the receipt. Apparently this manager had a problem as he proceeded to tell me in a very curt manner that I did not need a receipt as they could just look it up again. I did not have an issue with this explanation, but it was his attitude to what I felt was a reasonable request. He must have been very busy and throughout it seemed that I was inconveniencing him. I never did receive a copy of the receipt. A few days later, I attended the store to do the exchange. I dealt with a very direct and discourteous Filipino woman that seemed to have an issue with doing the exchange, and questioned the reason that I was not going through the manufacturer. I saw the first lady (the pleasant one) that I spoke with a few days earlier, and she advised the Filipino woman that they could do the exchange instore. The Filipino woman appeared to be troubled by this and kept saying, "I don't know how to do this" and kept badgering the first lady about who had approved this. The exchange was eventually completed. I had a few other small items to purchase, and I asked for a bag. The Filipino woman gave me a bag and I had to bag my own items. I found her to be discourteous and rude to both the other young lady and myself. Taking the high road, I thanked her for her help and wished her a good evening; she just ignored me. I don't recall seeing a name tag but the receipt showed "Operator: #62". I am quite familiar with good customer, and even average customer service, as a leader with a national retailer. My experience with these two individuals leaves much to be desired. Their passive aggressive behaviour is a good example of employees that need to improve their customer service skills. These two individuals are extremely poor representatives of Canadian Tire, especially the St. Albert location. I strongly suggest that they both receive counselling on how to improve their customer service skills. read more

I am more impressed with this location each time I go! Maybe I am getting to understand the layout but it seems like the selection and stock are improving. Price checking is always a good option but sometimes Canadian Tire just drops their prices and that is when it is time to pounce. Momma likes her deals so I usually shop off season and have a pretty good personal inventory idea of what I need/want and what I don't. As far as Automotive goes I have asked a few ordering questions and as per usual with Canadian Tire this department does not receive great reviews from me...or anyone I know. If given the choice on that I may even consider running past the local high school shop class before I walk in here as a female. read more

I like this store because it's always well maintained and I've always had good service. The shelves are always stocked, the store is clean, well organized as well as their toilets. Their online site is great to. You can check the product you want, what aisle it's in and how many they have. Their staff are always friendly and helpful and returns are never a problem. I really like this store and recommend it. read more

Have tried Calling this store for 2 days now. All I get is a never ending ring after pressing 0 for supposed customer service. Ugggh.... terrible, especially during a pandemic. Wouldn't it be better if I called you, rather than have to come there in person to find someone to speak to for an answer? read more

I'd never use them for their car services but they do have great sales on their tools and gadgets. My recent purchases have included: lump charcoal for a BBQ, coolers for camping, a leather man multi purpose tool, and a dry bag for tubing. Oh ya, the tube too. Lol I never remember my Canadian tire money but that's not their fault I guess. read more

Poor customer service when purchasing tires from this store. From the beginning I was talked down to and they were almost dismissive to me. They didn't have 4 of the tires in stock that I wanted so they sold me 4 different ones (price was lower and I was happy with that) but when I was asking if the quality was comparable (im female and don't know much about tires) his response was "tires are tires". He wasn't very informative or helpful. Upon agreeing to purchase the tires, he grunted at me asking if I was going to get a cart to haul them out to my car - the other gentleman there suggested I could drive my car in and they'd load them for me (thanks dude!) to which this guy kinda rolled his eyes to. I then asked for tire bags because I was driving a car and he gave me a look like I was really pushing things with him - he yelled to the guys in the back to get bags - he was not professional or courteous at all. Upon getting my money, there was no thank you or have a nice day or anything from him. He definitely doesn't belong in the service department! I wouldn't recommend going to this location unless you are well informed on the products you need and are very assertive. read more

I would have to give a big thank you to a young lady Emma working so hard at the cashier station she was so helpful and full of joy and I can't stress it enough so big thank you to you. read more

I like this location. Service is good, usually pretty knowledgeable and thye almost always have sale items in stock. Only service work I have ever had done here was new tires mounted and balanced, and you can't beat CT's prices on Goodyear Duratrac tires. Way cheaper than Fountain Tire for the exact same tire. The 97 ST location is the exact opposite, terrible service and lousy attitude. Bad enough when you are buying something there, returning anything they make into a real ordeal, if they were the only CT I would never shop CT again. read more

Lube oil filter unless a customer supplies oil Then apparently you guys won't grease tie rods according to your st Albert location If only that would have been mentioned before 2 my year old tie rod failed mechanically from running it dry. read more

I phoned Canadian Tire in St Albert this morning. I wanted to inquire about the availability of an item. I didn't get past my second sentence when they hung up on me. I phoned back and asked why they hung up on me. I said I just have a question. They hung up on me again! I was friendly and cheerful. I have no idea what's wrong there. read more

Love this Canadian Tire location. It's near my home and Yesterday I bought a keurig single coffee maker. Have not been in since July ish, and they have redone the store! The layout has been changed so when on automatic pilot you may end up in the wrong isle like I did.lol they moved the pet care section. But it looks bigger, cleaner, brighter. I like the change. The cashier was fast like usual. :) read more

The St. Albert Canadian Tire service dept is top notch. Very knowledgeable and personable service advisors and service manager. They treat your vehicle as if it were their own. Yes, you may bring your vehicle in for one thing but they'll find other issues that should be taken care of that may lead to much larger issues in future if not addressed. Even if you're on the road and have a problem, you can call them up and they'll try to help you resolve it. I feel they are honest and fair and do the work that is supposed to be done. They try to get your vehicle in ASAP and get you back on the road ASAP - especially if it is your work vehicle and you need it back on the job. Their hours - evenings and weekends especially are very accommodating to you. I strongly recommend them. read more

No car service or battery purchase here, it's actually worse than some of the car dealerships' service departments. They didn't know how to get the battery out of my 2000 Chrysler Sebring convertible and spent hours messing with it; the steering needed to be turned all the way to access the battery behind the wheel. They make you get an electrical system test report for ~ $45 at your cost every time you make a claim to replace a battery under their 9 year warranty, which never makes it past 3 years, maybe less. read more

Hi my name is James Thomas. I would like to thank the good people in the Service Dept. Nadine and Ken were the people I spoke with. They have always been kind to us, and honest. I asked them separately on two different calls should we replace the coil packs on our 2012 Dodge Grand Caravan all at once or as needed, they said: "with these parts it is as needed, if they are not broke don't fix them"! That kind of honesty is still out there, but becoming quite rare these days!!! We have been there several times over the past few years, and have always been both factual and honest. We have had our brakes done, oil changed, and several other services without the least bit of worry! I have dealt with other CT stores, and TRUST ME this store deserves the utmost recognition for it's service in ALL of the Depts. I have dealt with from the Receptionist answering the phone, to the Service Dept. itself. I went to one Canadian tire where they emptied my oil from my van, did not replace the oil in my van, charged me for OIL CHANGE, charged me for a AIR FILTER that they never replaced, changed the tires I had asked them to do, We drove to Valemont B.C that same day and by the grace of God we made it back two days later, and when I was wondering what the funny smell was we discovered that my oil pan was completely empty, and we now have engine trouble because of it!!! But even after I had taken it back, and had a mechanic from that Dept. confirm that neither job had not been done, and showed the Manager the invoice, he gave me two litres of oil and said to me: "That's the best we can do for you" There is another that I would NEVER get to do my vehicle as well, but in order to be too negative, I will focus on the POSITVE and give the St. Albert branch my complete kudo's! Folks this is from both the heart and is real! To the couple of other branches with shady practices, I would very much say that it is time to be honest with your customers!!! These folks are honest, and I trust them completely with my vehicle!!! Sincerely, James T read more

Terrible service department.... I took my car for an out of province inspection. I was warned to avoid All Canadian Tire shops for inspections as they tend to make up bogus issues to increase their billing. Apparently all Canadian Tire stores compete with each other on who sells the most.... Great short term thinking! My car is a 2015 bmw with 40 thousand km and bmw factory warranty for another year. This warranty includes oil changes and brakes. They wanted me to get 3500.00$ of repairs done including new brakes and rotors, which were changed a month ago. Complete crooks.... they are essentially thieves. I plan on reporting them. I had an inspection done at a shop that only does inspections and the car passed the safety on the same day. read more

My understanding from dealing with the service department is your tires will fall off if they are not re-tourqued after they get installed or worked on by the service team at Canadian Tire. This I found out after my wife and 2 kids (ages 4 and 2) were in the vehicle when the wheel fell off. Canadian Tire takes no responsibility in endangering the safety of my family and I just wanted this to be noted on the website for the safety of others. Thank you for your time Sean. read more

"Manager" (nearly bald older guy with glasses) was ignorant towards some younger employees, then ended up being just as ignorant towards [us] at check out. He needs an attitude adjustment and shouldn't be working with public until so. Other than that, store is stocked decent. read more

Pathetic, rude service to say the best. We were looking for a pressure washer that was on sale and the shelf was empty. An employee was nearby so we asked, he couldn't of been more offended we talked to him. Told us to ask someone else and walked away. My husband was ready to leave but I thought we should try at least. 15 minutes later with no staff acknowledging our attempts to talk to them we left. read more

This location the service auto staff are very rude to their customer. I bought auto battery from here and its deffective. We changed it out with brand new one and then after one day of use its empty again! So i thought my vehicle has a problem, then i bought a charger from this store. I rushed home and charge my battery but the display on the manual did not coincide and its was very low voltage. i phoned canadian tire auto service and told the staff whats happening on my end while charging my battery. the guy i spoke with was very rude and told me different from what the manual I was reading. Because i have no clue with battery and its charger i had to believe what he says. my vehicle worked and then died again after a day. so a mechanic friend came and i found out everything the guy from canadian tire auto service was just lying to me with regards to the battery and charging displays. It is then the battery is deffective again! I will never recommend to anyone to shop in this area, my friends, family and anyone i will know to make sure they are aware on this incident! read more

I just called for a quote on a part for my vehicle, and received horrible customer service. They were extremely rude and treated me like I was an idiot. I felt stupid after hanging up the phone and definitely won't be taking my car there. Canadian tire should hire nicer employees in their service department. Not impressed. read more

Great service, good stock, amazing sales, and it's Canadian.