absolutely horrible service. Booked a tire service for new winter tires and after confirming through text I did not have winter tires yet and I would come in to shop they cancelled my appointment without telling me and when I came in a week before my appointment to buy some the man working was so rude to me and condescending didn't bother apologizing that my appointment was cancelled and treated me like an idiot for forgetting to take a picture of my tire size (car was outside took me 2 seconds to run back out) all in all I am so unimpressed and now I have to wait even longer to get winter tires. In the future if you are cancelling peoples appointments maybe let them know. read more

I was on my way home from White Rock, BC, heading back to Edmonton on June 12 . When I stopped in Kamloops to refuel I noticed a pretty good puddle of something under the car and one of the belts was really squealing. Headed to the CTC store just on the other side of the highway to get it checked. I suspected the water pump had gone south but hoped it wasn't because that was big $ ... Checked in at the service counter right when they opened at 9am. Car was in the shop by 920. Problem diagnosed and explained (just a couple of belts and they actually took me out to the service bay to show me) and parts ordered by 10. Rollin' again by 1230. These guys restored my faith in the Canadian Tire franchise. Great customer service. Fair price for top notch service. Not even a hint that I was going to be gouged or ripped off. I think the service tech was Jason and but didn't get the name of the all-star service advisor at the counter. Says BJ on the invoice. THANKS GUYS !! Steven M Edmonton, AB read more

I'm not a particularly big fan of this Canadian Tire. It's clean, well-stocked, and organized but the service leaves something to be desired. I ventured to Canadian Tire to have an extra key cut. Since I didn't want to waste time searching for the right place, I asked the first available employee I could find. She wasn't very interested in helping me and told me that the woman working at the self-checkout could help me. When I ask this woman and mention that I was told she could do it for me, she gave me a dirty look and abruptly told me to get in the customer service line if I want a key. After finally getting to the front after a long wait, the cashier ends up having to page someone multiple times before I can finally get my key cut. I shouldn't have had to go through that many employees for something so simple. I have also had issues with the auto department forgetting to call me back and taking hours longer to work on my car than I was initially told the process would take. Overall I don't hate coming to this Canadian Tire when I know exactly what I need but the service here can be frustrating. read more

It was the 90th aniversary sale at the Tire ant it was chaos because of the great deals that were abound. We were looking to get a car seat for our 1 year old and we only saw the display model when one of the employees scanned the model and found 2 in their wareshouse. He brought it out to us and we were stolked!!!!! Customer service there is top notch and they have a lot of good products in stock. If you're from out of town hit up the Hillside Drive location as the 8th street one is pretty bunk and is very tiny with little selection. read more

Nov.21, 2020 a simple installation of 4 new tires and a wheel alignment check that was supposed to take 2 hours ended up taking 4 hours...while I WAITED....the tires were on after 2 hours....but the wheel alignment check hadn't been done...that took another 2 hours....the 1st hour of which..my car sat in the shop with nothing being done...while I WAITED,,,,when I said I would take the car as is...without the wheel alignment check...I was told that they just got started on it and they could not reverse the process...frustrated and angry...I WAITED ANOTHER HOUR...finally I was called to settle the bill...although I had told them I wanted to keep the old tires...when I got to the car the old tires were not loaded in the back...another trip inside...another short wait to speak to the rep behind the counter...and another 10 minute wait to get those tires brought out and loaded.... My pre-booked appointment was for 12:30 PM....I had the car there early and was told 2--2.5 hours...depending on the wheel alignment assessment...I shopped in the store til 1:00 PM....when I came out...my car had not been taken into the shop yet ( half hour wasted )....then there was another hour at least wasted while the car waited for the wheel alignment work....I left with frustation...and resolve to NEVER RETURN !!! Russel Dreger....Kamloops BC read more

Bought winter tires and winter rims thru Cdn Tire on-line. I wanted the tires mounted on the rims and I would pick-up in store (my husband to install on the car at a later date). Days later, had a call from Cdn Tire saying that I had to bring my car in so they could test fit the rims to make sure they were the right ones ... even tho when I bought the rims on-line I had to check a kazilion boxes selecting year/make/model/offset/bore hole size/bolt pattern (which I had verified with my dealership). Went into Cdn Tire to talk to them, but no mention by them of having to 'test fit' the rims, everything was all ok and they would mount the tires on the rims for me to pick up but i just needed an 'appointment time' to allow for the mounting and balancing time needed. Done. Went back to Canadian Tire after the appointment time had surpassed by three hours, to pick up my tires, and they said, 'no, not done cause the car wasn't here, can't mount tires without the car'. I reiterated that I had been in the day before, had to explained again that i just wanted the tires put on rims only - they said, 'oh, ok, now I remember, we'll do it today and call you'. They did get them done, but what a hassle. So unorganized. Now Im hoping they put the tires on the correct rims and not screwed that up. We'll see when my hubby puts the winters on the car. Won't be buying any tires from them ever again. read more

I'm typically not a fan of any big chain retailers, but my experience today helped me realize that after all is said and done, it is up to the persons that make up the store. And our experience today was wonderful! We had issues in Canmore with our windshield washer, and thought that it had been fixed at the Ford dealer in Canmore(we paid $230 for them to "wash out our reservoir of contaminants") Well, about 80 miles or so into our 900 mile drive home, in snow melt mud and grime, our windshield washer quit working! We resulted to driving closely behind semi trucks, just so we can have a consistent spray of grime to help wash away the gunk, you see, with only a light spray of gunk, it would dry on as a film that would not sweep off... The Ford dealer in Kamloops was worthless, wanting to charge for a re-diagnosis, and without even having ANY of the parts to fix it. They had on a happy little smile, but really was telling me to bugger off, once they knew I was not going to pay $120 for a diagnosis that would have no chance of resolve. SO, I went into the Canadian Tire around the corner, with a bad attitude and a scowl on my face. I explained my journey thus far, and apologized for my demeanor, and said my nerves were in tatters from my 9 hour drive. They said not to worry about that, we had a real dialogue based around getting me fixed up! The entire crew simply went into resolution mode, spoke to their tech for diagnostic and a couple of options (the washer pump in their system did not say it was a direct o.e.m. swap) After everything was said and done, the truck was fixed up in about 45 minutes, the tank had giant blobs of slimy muck, which ultimately burned up the pump (remember the tank I spent $230 for Canmore Ford to wash out?). The Pump ended up being a perfect replacement. The tech showed me the tank and the filter as he washed it out. Everything said and done, new pump, washed out tank, new washer fluid, and truck cleaner than when I drove it in... cost me about $110. They made my day, and realistically and reasonably may have saved my life. Thank you, Thank you, Thank you! read more

The staff are harsh, bitter and like to talk down to you, will not be getting anything here again. Absolutely terrible customer service

We have always enjoyed going to Canadian Tire but opening at 9 am is too late for us. We are early shoppers. Even Vernon has earlier opening hours. So, sorry Kamloops, you have lost our business read more

Worst mecanic in town. It ain't without reason we call them CrappyTire. I'm an experienced IT and my father is an Engineer. I'm pretty sure I have the right skill set to do a little wiring. Wired up my remote starter. Got everything to work except for the remote starting so I brought it to the shop. They got it to work but fried my BCM and put the the blame on me like what I didn't ground properly(Checked their technician's work and he grounded exactly at the same place as me.) So if it were my fault the BCM would've passed away before I took it to the shop which wasn't the case. I was very careful. I don't trust mecanics, some mecanics I knew made me believe they were my friends and then broke in to my appartment to steal from me. Mecanics if they aren't trustworthy can put problems in your car for you to come back later and pay them more. The worse about it is that Canadian Tire didn't even take responsibility for what they did to my car and expected me to pay $800 to get her fixed. I could see the look in their eyes. All they want is the money; Customer care doesn't mean anything to them. Avoid them at all costs! Cheers. read more

This review is for the Hillside Store in Kamloops, living in Kamloops, I try to stay away from the 8th st store bcs it is in my opionion the the oldest and poorest Canadian Tire Store I have ever been to in Canada. So of late I go to the Hillside Store, but after the past 2 weeks of doing the stores in Salmon Arm, Vernon, Penticton (I returned to the Aberdeen Store) and this store is sub par, the other stores are bright and new no "gated covid walkways" - Kamloops is few tills open and very poor and slow Customer Service. Today August 1st and yesterday July 31 - both times irritated me. Today long line at CS only one (1) very slow attendent, July 31 a very unfriendly person in Garden Ctr - I wanted Round Up and she was very snippy, you shouldnt use it in Kamloops (my answer - then why do you sell it)? this store like North Shore needs to step it up and learn from the others in SA, Vernon, Penticton - I have visited CT stores across Canada for many years and I rank the Kamloops stores as some of the worse for service, # of Tills open, Customer Service - some staff are good & some are poor. I am not impressed and had to come home today and write this review - Pete Lahucik - Kamloops, BC read more

Just used the service shop and came away feeling completely RIPPED OFF! My truck had an error message. The shop determined that two sensors had to be replaced at a cost of $1025. Not thrilled but said sure go ahead. The sensors were replaced but their shop was unable to reset the error message. The truck was sent to the local dealer for GM. They were able to reset the error message without replacing any more components just labour at an additional cost of $700+. I didn't think I should be responsible for the full amount of the dealer bill but was willing to pay a portion. No Canadian Tire said-you authorized that work. Never mind that the truck was already at the dealership with some time spent before I was advised. Long story shorter-I paid $700+ because this shop couldn't finish the work they had originally said they could do. If you are reading this I hope you avoid this business as I will in the future. read more

This place just does not care about individuals. I received kind service from some of the front-line staff, that's why they get 2 stars instead one 1. No one bothered to call and let me know that my vehicle was ready for pick-up, when I called to inquire the day after it was supposed to be done, a manager said they'd find out but never bothered to call me back. I'd recommend going somewhere that might care about you a bit, rather than treating you like a number. read more

Extremely poor customer service at this branch- I would give them a 0/5 if that was an option.After an appointment for a tire change I noticed that the cover for my side light was missing. They had somehow knocked it off and didn't notice (or if they did, they certainly didn't report it). I was initially impressed with the manager who immediately provided a quote number to repair it at no cost, but then had to deal with showing up for 2 additional appointments only to discover that they didn't have the right part. I was told that they would call me as soon as they got the part but never got called. I finally phoned after a month and sure enough the part had arrived and was sitting there in their back storage room. My feedback regarding the poor service was dismissed by all staff members, including the manager who stated "I couldn't tell ya" when asked about why they forgot to call me back. This was my first time getting a tire change at Canadian Tire and it will definitely be the last. read more