Joe's sold me the right tires at the right price. The tire technicians were friendly and did…read moreexcellent work. I'm happy to recommend Joe's to everybody. They're really good!!!

Got a flat coming back from Nitinat. Put the donut on and made it to Joe's tire hospital. They…read moretook the tire right away. Fixed it and charged a fair price. Old school customer service. I hope I don't ever get another flat but if I do I know where to go in Duncan.

So I went to ok tire today in duncan for a tire inflation I rang through first and the gentleman…read morewho answered the phone was lovely. He offered to do it for free and I told him it was a dually and wanted to pay he said no,so I thanked him, he told the tire technician who's demeanor was mad to do it. he angrily let out a huff i went inside for a quote i cam out to to have a smoke to witness him ripping off the front drivers side hubcap with extrem ferocity and anger, i went inside and informed the service advisor of his aggression towards my vehicle and told him that I thanked him and he blatenly ignored me. he finished the tire inflation and I paid 5 dollars towards their pizza fund and left . i got to Walmart just up the street got out of my truck and noticed damage to both my front hubcaps and one of them I just purchased 1 month earlier, I rang it in and drove my truck back immediately he told me that his service technician was out on a service call and would get his side of the story and phone me back, its approximately 5 hours later no call . I was absolutely devastating that someone could willfully damage my property like that and I feel completely brushed off. here are some pictures of the hubcaps I will show passenger side first which was new 1 month ago I had a difficult time getting my hands on this one and looked at it frequently because I wasn't happy seeing a rusty rim so to see that broke my heart and was definitely in shock so to the owner and management I would at least bare minimum want to be acknowledged in person because I think that is the least you could do

Courteous, friendly, knowledgeable, thorough and a fair price - what more could you ask for in a…read moretire store. Oh yes, quick service - you get it all at this location. Need tire work done on your vehicle - look no further; this is the right place.

Sorry to say but on my 2 visits I found both the customer service and scheduling to be poor. For…read moreexample I spent an hour in the waiting area for a basic oil change. No explanation or apology. I won't be back.

Booked winter tire change appt on Sep 23 for service on Oct 1 at Kal Tire Duncan. Sep 30 received…read morea call from Kal Tire saying that the wheels I had in storage had not been transported from the Nanaimo shop where storages are apparently kept. This being the case I was rescheduled to Oct 3. On October 5 - a day after the wheels had finally arrived in Duncan, I waited 2 hours for my car to be ready despite the knowledge that I had already been inconvenienced. When the service technician brought the car back 5o me the first time, he noticed that the front office had not indicated that there were locking bolts sitting on the front seat that needed to be used. The service technician then took the car back on the hoist to put the correct bolts on. This took another 30 min - the technician blamed front office staff for not writing on the work order that the bolts were sitting there on the passenger seat. Now I understand that sometimes staff doesn't show up and that can cause delays but shouldn't the customer be called to advise there may be an extreme wait? I am not impressed.

I originally went to this shop mainly for tires, as their pricing on all-weather tires was very…read moregood. I was also dealing with a front driver-side noise at the time. I was told the CV axle just needed to be reseated and that it was fine, which saved me money. However, after the tires were installed, a different noise started right away. I brought it back twice. On the first visit, I mentioned the dust shield and was told it was adjusted, but the noise was still there. On the second visit, I was told the issue was caused by the CV axle coming out and damaging the front wheel bearing, and that the bearing needed to be replaced. Based on the inspection report showing no wheel bearing play and the way the noise behaved, this didn't fully line up. I was able to reduce the noise significantly myself by adjusting the dust shield, and now it is almost completely gone and quiet at highway speeds. For peace of mind, I had it checked by another shop, and they confirmed that the front wheel bearing is not damaged and does not need replacement. I also requested a follow-up call to discuss things further but did not receive one. Overall, the tire pricing and some of the maintenance work were good, but I would have liked a more accurate diagnosis and better follow-up communication. Because of this experience, I won't be a returning customer.

Whatever you do, DO NOT let them touch your car. It's been an absolute nightmare dealing with my…read moreminivan and its brakes. They do not stand behind their work, once they've taken your money you're on your own. I had full brakes, rotors and calipers replaced in July 2025 at a cost of nearly $3000. By May 2026 everything felt just like it did prior to having it all replaced. They tried to sell me on a brake servicing to resolve the issue at a cost of $300 only 10 months after. After weeks of trying to contact the manager then the owner then corporate nothing was resolved. It has now been 14 months since they were replaced and the car is squealing, shimmying and sounds so bad it's embarrassing. Save yourself the stress, money and potential danger to your family in your vehicle by NOT going here.

I had diagnostics on a check engine light done the same day, literally squeezed in because I was so…read morenervous to drive more. Much appreciated!

I took my 1951 truck into H and M to see if they could make it run better when I got it back it…read moredidn't run any better, charged me $300 and when I got it home I noticed that both mufflers had been crushed. I went back to H and M and they told me that they didn't do it. I told them that they must have done it because I had never run over anything and no one else had ever driven it since I had the new mufflers installed. They still denied doing it and when I said that I would show them how they did it on their middle ramp they asked me to leave and offered to give me the $300 back that I had already paid them. I took the money. When I got home again I found 2 broken engine mounts and 2 dented chrome valve covers. I went back with the motor mounts and they physically threw me out of the shop. They must have run it at speed up onto their center ramp and because it is low they hooked the mufflers on the ramp pulled the engine back far enough to break both engine mounts and dent both valve covers on the firewall. Use these guys at your cars peril

I can't say enough about Ritchie and the crew at Kicking Horse I originally called to find out the…read morecost on an engine rebuild. on my 2002 Jeep Grand Cherokee 4.7 and they recommended a remanufactured engine which would eliminate the knowing weak points of the 4.7 from the start I got nothing but fair pricing and straight answers so when I was comfortable, I added more work like engine mounts, torque converter, fuel pump new radiator and list goes on but when all the work was finished, they had completely saved my beloved jeep and its up and driving again I can't thank them enough. if you're looking for a shop that can deliver a turnkey project with honesty look no further because they took very good care of my jeep and its back on the road and I will be a returning customer without a doubt.

Jerry is the best out there. We work close and he's always willing to help, provide some insight or…read morewhatever services you need. Nice to find an honest mechanic.

i do most of my own work but have had dixon and fraser do my alignments for several years now. they…read morehave consistently done good work. today the mechanic brought me in while the car was on the hoist to show me the results on the computer which showed it was mostly within spec and didn't require adjustment, but that a few bushings were fatigued and should be replaced soon. before doing that though, he suggested i swap the two front tires myself to see if that affected the pulling i was experiencing. so i did, and he was right. so i then swapped the front tires to the back, problem solved, and dixon and fraser only charged me $33 for the check. very honest of them.