After confirming that my vehicle purchase included a ev charger and an adapter Island Ford tells me that my purchase did not include these items and I will have to purchase them, this after the sales manager confirmed they are included. As well my trade in was devalued due to the Carfax report flagging a discrepancy in the odometer reading which Island Ford said was odometer rollback. After submitting a ticket to Carfax they investigated and found it was a data entry mistake. Island Ford refused to refund the difference in the trade in and actually stated that I lied about the Carfax. Stay clear of this dealership and especially the sales manager. read more

Updated to add: I spoke to the manager who apologised profusely and has addressed all of my concerns and reimbursed me for the key. For that reason I'm updating my review from 1 star to 5. I appreciate it when a company stands by their promises and fixes mistakes and misunderstandings. bought a 2011 Kia soul last Tuesday. The brakes were a bit grindy so I requested they be changed and, obviously, that the car be given a once over in the shop and any safety issues dealt with. On Friday I got a phone call saying there was a "glitch" with the keys and they had to take it to a Kia dealership to fix it. So, eventually, after much back and forth I got my car on Wednesday. Now, I have to say that, due to their screw up with the keys, they did provide me with a loaner car so up until this point in the transaction, I would give them a 4 star review. However when the car was delivered it only came with 2 keys (the sale included 3 when I bought it), there was barely any gas in the tank - maybe I'm being petty but when I pay dealership prices I expect a full tank of gas. Also, I did not receive a carfax (the salesman reviewed it with me at the dealership) nor was there any documentation from the shop about fixing the brakes, the key debacle - I would have expected a report from Kia too - or any other work done on it - or required on it. Their website says that they do free delivery for all of the island and, while they did deliver the car, they did make several requests for me to drive down to Duncan (I'm in Parksville) to pick it up. I phoned the manager (Kyle) to express my concerns and I felt as though he dismissed me. He apologized for the loss of the key and gave no offer of renumeration for it - these keys are approximately $300 to replace so I'm more than annoyed and feel screwed over by Island Ford. read more

Island Ford Superstore - The amount of gas when I received my car. - Car Dealers Near Me - Duncan, British Columbia

This was by far the best experience I have ever had buying a car. Eli and the sales managers Ryan and Don along with Chris, the finance manager, were nothing short of outstanding. From the outset Eli worked to find a way to get my business and partnered with Ryan, the sales manager, to convince me they would make it worth my while going to Duncan to buy the car from them. The trip was well worth it. Eli picked me up in an amazing Ford F150 and drove me to his dealership where I got to play with two of my favourite cars, the Ford Focus ST and the Ford Focus RS! Chris, the finance manager, then worked out a great plan for me and I drove home in probably the nicest car I have ever owned, a 2016 Ford Focus ST! If you're in the market look no further! Thank you Island Ford! read more

My car has issues that are not resolved by the dealership. I have tried to contact Matt and service department they denied to solve these issues. Firstly, the engine light on the car that I bought 30 December, 2023 was on probably they erased it or so and was not looked into properly similar happed in the past when I bought Hyundai 2013 Accent in 2022 from this dealership and the clutch worn out after couple of hundred kilometres, no transmission fluid change from 10 years and similar with coolant which caused me over 4000 dollars last year and I only driven that car for 7000 kilometre. I bought that car for 8000 dollars from this dealership and gave them back on fifty percent off after negotiating because they were only paying me 2000 dollars for it even though I spent around 5000 after just buying that car and now from similar dealership again when I bought this car for 16700 and they gave me loud noise blower motor, the air filter that needs to be changed, engine light for which the issue is bot fixed yet. and they did this deal while saying that everything is fine with the car and their service department is closed so they will give service papers on Tuesday. They gave the papers where it says none of these issues have been fixed and when I talked to there service departments they said that change of required components was denied by sales. I talked to sales Matt the person he said he can't get it done now but when I bought the car they said you can come back for repair if you find anything wrong with the car. I mean it has happened with me already in two years buying two vehicles worth 40000 from this supermarket. I would never ever recommend this dealership to anyone who wants to pay for a perfectly working vehicle and don't want the dealership to lie to them. Moreover, for the first vehicle when I went to them to do a complaint Amado the salesperson at that point and now financial person said he will get back to me with the service record for Hyundai. But He never get back to me. At the end of this their service record says the blower motor only make a noise at speed 1 but thats a lie it makes loud sound on speed 2 as well. Which means I cannot use the AC and heat at low points when I want to after spending 23000 on a vehicle because the leadership is denying to repair it for me and wants me to spend money outside over 23000 to change that motor. They even did a false advertisement for this vehicle online saying that their is no accidents and tried to hide while the deal. But when I see on the original Carfax there were two accid With one over $5200. At the end, I want the owner to react on this and ask the team to be honest about the vehicles and do not lie about the vehicles and atleast provide the service that consumer is paying for. I want the issues with this vehicle to be resolved or I am complaining in vehicle sales authority of BC about this. read more

Booked an appointment and drove for an hour just to watch the car we were going to test drive being driven off the lot. It would have been nice to know they sold it before we made the trip. They offered to pay for our gas but then didn't have a gas gift card so we would have had to wait another 15 min for the salesman to go to the gas station and get one. I gave Island Ford 2 stars because they have a good website. read more

Had the best experience working with Rob Martin, After going back and forth on a Fusion Energi for months I thought I would save myself a couple bucks and I ended up going to surrey and buying a car but that turned out to be the worst experience of my life so I was able to just return the car as the dealer f&$% up the deal, So I emailed rob one more time telling him the problem I had and that I wanted his Energi if it was still available he still gave me the best price on this car and he had me approved and in it with in an hour of my email. I will always buy local now. Rob and Bryan made this quick and stress-free. Thanks :) read more

this was a relaxing experience Eli was great to work with,explained the features of the vehicle from the beginning worked to get my business,it was a pleasure to deal with him. George Dickie read more

Took my truck in to get a recall fixed and to get it serviced. when I got my truck back I had more issues with it than ever before. Then I got told my the manager that they were doing me a favor by fixing the issue. Very poor customer service read more

This place is amazing, you can tell their staff has a lot of here as well. I have not bought a car from here nor have I had my car serviced here, however, the person who I bought my car from a while ago moved here and is still amazing Ryan L. He offered me and my brother to go and dyno my car for free and a free trip their. He also took us out in a new roush mustang for some fun. At the end of the day even filled up my gas. And from the other people who work their that me and my brother talked to they all seem so nice. What a great experience. read more

Thank you Island Ford for sponsoring the MS Bike Cowichan Valley Experience. The Ford truck used as a suppot vehicle gave our Bike the wow factor. The 100k riders enjoyed a yummy lunch thanks to Island Ford. Special thanks to Mitzi for her care and skills in fufilling the sponsorship. Thank you Island Ford for giving back to our community. read more

Went to Island Ford in Duncan for the first time from Victoria after I found on the internet that they had a one year old Ford Edge, a car I was considering purchasing new. I was referred to sales rep Rob Dermott after making initial contact over the internet. Rob made me comfortable from the start with his personable and no high pressure approach. He professionally and honestly answered all my questions advising me on exactly what discounts I could receive if I decided to buy new and determining the value of my trade. As it turned out I did buy from Island Ford a brand new factory order 2018 Edge. In the course of my purchase, I had the pleasure of being assisted by Nicole Bentzen. Another outstanding employee who made my purchase an enjoyable experience. Chris and Dan also assisted me with great service, but the stars as far as I am concerned were Rob and Nicole and they are why I would definitely recommend this dealership to others. All in all, I now own a 2018 Ford Edge which I am very happy with, purchased from a great dealership, with professional people, at a fair price. read more