The Canadian Appliance Source will not honor their extended warranty! After buying all of our appliances from them for our new home, along with the extended warranty, our dishwasher breaks-down. CAS sends us the warranty details and we initiate the claims process with WGI Service Plan/iA Financial Group. A month later, the repairman doesn't attend our scheduled service date and advises they've just ordered a part (not knowing the issue or seeing the dishwasher). 5 weeks after that and we have to follow-up with the warranty company because nobody's telling us what's happening. Finally someone comes out and "fixes" it but it still doesn't work. The warranty company advises us that we have to submit another claim. We just want our dishwasher to work. We file another claim and were told we'd receive a call back in 1-2 days from Whirlpool. The call never came. We contacted them again and they submitted another call-back from Whirlpool, and the call still never came. We then spoke to Whirlpool Customer Care department and they only took notes then advised they can't help us. The management team at Canadians Appliance Source advises "unfortunately there is nothing we can do about this situation, sorry." 4 months, WITHOUT a dishwasher, and no call-back, no answers, no repairman, no parts and kept in the dark on the status of our claim. The warranty company won't provide us answers, nor a repair in a timely manner, nor a new dishwasher and CAS won't help in any way. An honorable retailer who sells a warranty product with good faith, should step in to support their customer when they need to. Yet, they won't but will keep pushing an extended warranty knowing that won't even be honored. read more

This is the second time I've purchased from this location specifically but I have also purchased from their other locations. I keep coming back because they have fantastic service, pricing, and customer service. They actually care about your experience from start to finish. Their sales team is not pushy and really wants to help you make the right decision that is right for you not for their commission. I've purchased from many of the other stores in the past but since I've been coming to C.A.S. I've never looked back. Even if their pricing was a bit more I'd still come to them just for the service. This time I had the pleasure to work with Tamim. He was fantastic. I had called right before closing because our dryer died. I knew what I wanted but I just needed to make it happen. I called and in 20 minutes I had a fantastic price on the dryer I wanted and I was setup to get it delivered the next day. Like what more could you ask for. I couldn't believe how easy of an experience it was, and now no worries about down time without a dryer for our family because it's coming today. A-mazing! Thanks so much Tamim I'll be back again for sure. Cheers! read more

I want to take a moment to share my recent experience working with Kelly, who truly went above and beyond to assist me. I was in a bit of a dilemma after being let down by another company that failed to honour their promised delivery date for some appliances I urgently needed. Kelly immediately stepped in with empathy and a sense of urgency that made all the difference. Without wasting any time, Kelly did thorough research and quickly got back to me with exactly the appliances I had hoped for. Not only did they match my requirement, but Kelly also secured a much better delivery schedule. True to their word, all three appliances arrived right on time yesterday, just as promised. I was genuinely impressed by Kelly's reliability, helpfulness, and kindness throughout the process. Their considerate approach made a stressful situation so much easier for me. Based on this experience, I have absolutely no hesitation in recommending Kelly to any prospective customer who is seeking someone trustworthy and attentive to their needs. read more

We recently purchased kitchen appliances from this location. We had good reviews from a friend, and we couldn't be happier with our purchase, and the service we received. Kelly was our salesperson and she was excellent from day one. She listened to what we wanted, and gave us a quote. We changed a few of the appliances to different models, and this was never an issue. The appliances were delivered and installed within approx. 14 days of purchase. They were exactly what we ordered, and all in perfect condition. There was excellent communication the entire time from Kelly and CAS. Their online portal is great. You can see the status of your order anytime. 5 Stars to CAS and Kelly. If you are in the market to replace appliances, this is the place to go. Thank you again Kelly and CAS. Pete and Lilly Walker read more

We required a new washing machine and visited the Stoneycreek location. We had a wonderful experience! From the moment we walked in we were greeted and helped by Natasha Mrkovich. We listed all the features we were looking for and the models we were interested in. Thanks to her guidance and knowledge we were able to purchase the best option for our needs. She explained the differences and never pressured us into a sale. She wanted us to feel comfortable and sure on our decision. Truly exceptional service. I would highly reccomended her to anyone as she has been working in the field many years and knows her stuff! Such a pleasant visit. We will definitely be back for any future needs! The prices were great as well which really is a life saver! Great value for our hard earned money. read more

I had a really good experience buying my fridge at CAS and previously used them twice before with no issues. But that being said, I really research what I'm buying beforehand so I'm there for 20 minutes just to pay for it, arrange delivery & to negotiate a better deal. In his respect, the sales process was very good. Delivery was excellent. They send an email the night before with a 4 hour window and then the next morning they send another email with a live delivery tracker so you can see how many stops they are from you. My old fridge stopped working so I kept the food in the fridge with some bags of ice until the tracker said I was next. They brought it downstairs in the basement, set it up and removed the old one and all the packaging in literally 15 minutes. read more

I bought a washer from CAS. The salesman helped select a model that was compatible with my current dryer so the same stacking kit could be reused, at a good price. The ordering process online was smooth, just needed to pay the emailed invoice. The wait for delivery was only a couple of days and everything went smoothly getting into my condo. I tipped the delivery guys to help me stack my old dryer on the new washer and they agreed. Removal of my old washer went hassle-free as well. I think most people that write reviews are unhappy customers, so keep that in mind when reading reviews. I would gladly purchase from CAS again in the future. read more

I had a wonderful experience working with Kelly at Canadian Appliance Source. She is incredibly pleasant to deal with from start to finish and truly went above and beyond to meet my needs. Kelly made the entire process easy - everything was convenient, fast and affordable. She took the time to understand what I needed and I found the right option without the pressure. Even when I made an error on my order, Kelly quickly helped me make it right! i would highly recommend Kelly to anyone looking for excellent Customer Service and a smooth, stress-free experience. Thank you Again for your outstanding help! Kellys extension number is 512 read more

As a first time customer I had an excellent experience. Salesman greeting me upon entering and inquired as to what I was shopping for. He directed me to the correct area of the showroom to browse, while he checked on the current items I might be interested in that were on sale. After reviewing options together and making my selection, he explained the procedure for delivery and warranty options. Delivery was scheduled for the next day, and the very professional delivery team removed my old refrigerator and installed the new one quickly. Overall a very positive experience, I will definitely shop there again. read more

This was my first time buying an appliance from CAS and I was very pleased and they will definitely be on the top of my list if I ever need to buy an appliance in the future. I walked in 45 minutes before the store was closing and Kelly was right there to assist me. She was very professional, listened to what I was looking for and didn't try to "upsell" me on anything. I appreciated her honesty. The turn around time for delivery was amazing and the delivery guys were right on time, just as promised. They were professional and set everything up and left nothing behind. read more

CAS was the only store that had the 2 appliances I specifically wanted, could deliver within a few days (my refrigerator was on its last legs), offered free delivery to my area, free haul away of old appliances, and haul away of cardboard packaging for a nominal fee. Their pricing was comparable to or better than other major appliance stores. They delivered when they said they would. Delivery team was very courteous. Salesperson very helpful and courteous. Would recommend CAS as your first choice for appliance purchasing. read more

We took delivery last Wednesday of our Cafe gas stove -- hookup followed on the Friday. My husband and I are most pleased with the appliance, the delivery and service. From our initial visit to the showroom, our sales representative Brandon Rose was terrific. He had good depth of knowledge of all the appliances we were interested in. And at the end of the day helped us make the perfect choice. I have no hesitation recommending Canadian Appliance Source and Brandon! read more

I went in on a Tuesday morning in need of a dryer ASAP. I had done some research before going. Scott was there to help me. He realized that I was not wasting time. All within 10 minutes he helped me find the best option that met the quality and affordability needs i was looking for and had it delivered the next morning before 10am. It was the most professional and convenient transaction I've taken part in. Thanks Scott, I will definitely come back and recommend. read more

Scott Rogers was very helpful in explaining differences in the induction ranges, willing to look up specifications and printing out information. We never felt pressured but encouraged to take our time. Scott made recommendations after listening to our concerns and gave us a good price and warranty when we were ready to buy. We would not hesitate to use CAS again or to approach Scott with any questions or problems we might encounter. read more

In desperate need of a refrigerator Tamim Hameedi provided an excellent service in arranging for a fast delivery. A very courteous salesman and kept a check on the whole procedure. The delivery was made on schedule by a couple of resourceful men who had our appliance up and running in no time. Our old fridge was taken away. We would have no problem recommending CAS for any future requirements read more

Canadian Appliance Source has been my go to place for all my appliance needs. As a builder in the area I understand the importance of quality service and workmanship. Kelly Chiarcos is a pleasure to deal with. Always prompt , helpful and knowledgeable in every aspect of business. Thank you Kelly . You are definitely a great "asset" to CAS and also to our business needs. read more

Natasha made the process of purchasing a stove a seamless example of listening to our needs, offering products to compare and then closing the sale with a reliable product, very competitive pricing and a realistic extended warranty. Thank-you Natasha for helping me with this purchase. I will be back for future purchases! It was a pleasure to do business with you and CAS. read more

We came in to CAS with a list of options that were non negotiable for us, Brandon helped us find the right choice within minutes. Brandon was helpful and Knowledgeable and wanted us to to have what we were looking for. Also the price was Awesome. After we found the model we wanted, I checked it out against Costco, Brandon beat Costco's price by $20. Thank you Brandon. read more

Went to CAS to purchase a electric clothes dryer. Salesman Tamim Hameedi advised me to purchase a dryer which I had not considered. It was less expensive and a better value. I was out the door in about 15 minutes.It was delivered next day!!! The delivery service was both professional and efficient Kudos, William K. read more